Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
Government Events and Resources
Events
Smarter Citizen Services with Multilingual AI, Live Chat, and Learning Loops
Hosted By: Google Public Sector, Botcopy, Egen & Carahsoft
This webinar explored how AI is transforming citizen services—helping residents get the support they need, in the language they prefer, while ensuring that AI continuously improves with real-world interactions.
Attendees learned about:
- Live chat escalation: When AI needs a human hand-off, how to make it seamless and efficient
- The AI learning loop: How AI, live chat, and expert oversight work together to ensure smarter, more accurate responses over time
- Leveraging live chat and bot transcripts: Automatically generate AI learning opportunities with human-in-the-loop validation for continuous improvement
- The 3 pillars of an effective AI system: Google Cloud AI (intelligence), Botcopy (the experience layer), and Egen (AI service expertise)
- A real-world case study: How multilingual AI-powered systems are already making an impact in government services
Fill out the form below to view this archived event.
Resources
The Efficiency Imperative: How Federal Agencies Can Streamline Cybersecurity Operations
Federal agencies are facing an increase in pressure to optimize IT budgets while continuing to fortify cybersecurity defenses. This Whitepaper goes through the key challenges that federal agencies are facing to the potential solutions they could take and how they can take action for the future of security and improve efficiency.
Fill out the form below to view this Resource.