This session will showcase how Google Cloud's Customer Engagement Suite (CES), Document AI, and Agentspace are already helping state agencies reduce backlogs, improve constituent experiences, and meet federal mandates faster and more efficiently.

This session will cover:

• How to Reduce Friction for Constituents: Use AI to meet modernization goals in Medicaid, SNAP, and TANF.
• AI for Eligibility & Enrollment: Leverage CES and Document AI to automate document intake, redeterminations, and verifications.
• Empower Staff with Agentspace: A unified AI-powered workspace for agents handling complex benefit inquiries.
• Customer Success Spotlights: Real-life examples of states transforming benefits delivery with Google Cloud.