Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.

Government Events and Resources

Events

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Zoom

Zoom at the 2025 Contact Center Summit


Event Date: April 30, 2025
Hosted By: Zoom, ACT-IAC & Carahsoft
The Federal government is making strides in modernizing contact centers to enhance digital services and improve customer experience. At the Federal Contact Center Summit, industry and government leaders came together to explore cutting-edge solutions, the role of AI in optimizing operations, and strategies for delivering seamless omnichannel experiences.
 
As a sponsor, Zoom showcased its AI-powered contact center solution, demonstrating how automation and analytics can transform customer interactions. Attendees engaged in hands-on demos, gained insights from experts, and connected with peers to discuss best practices for improving efficiency in government services.
 
Key Takeaways:
  • The evolving role of contact centers in government services
  • How AI and data are driving operational improvements
  • Lessons learned from public and private sector leaders
  • Live demonstrations of the latest innovations

Resources

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Case Study

Coppell Texas Case Study

Technology is wholly integrated into the curriculum in the Coppell, Texas schools, and the outcome is evident. Coppell ISD has a reputation for educational excellence, with multiple measures of achievement above state averages. The school district recently deployed the Mist WLAN Platform across its school sites to deliver exceptional Wi-Fi experiences and simplify network operations.


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