Recently, Genesys and Carahsoft hosted a webinar that explored new solutions to take student experience to the next level at the University of California. This enlightening session delved into recent advances in personalized engagement, seamless interactions, and empowered customer journeys that cater to the unique needs of a diverse and digital-native (or “demanding”) student body. 

 

This session further explored actionable strategies that facilitate meaningful connections with students and, streamline operations, and maximize resources. Attendees learned how to enhance existing communication channels, leverage data-driven insights, and foster a culture of exceptional service that distinguishes the University of California as a leader in higher education customer service.