In 2021, President Biden used executive action to guarantee that citizens have a smooth and successful experience when dealing with the government. This new degree of customer service aspires to guarantee that people's resources are not wasted, reviving faith in the government and making interactions more customized.

 

On May 18^th, Genesys and Cyara hosted Key Considerations for Government Contact Centers to Deliver the Best CX, where attendees heard from industry experts about the present state of CX and how to guarantee your customers receive excellent service.