Join Genesys and GTS for an exclusive webinar that delves into the transformative impact of Genesys on enhancing patient experiences and supporting healthcare professionals within Academic Medical Centers. Join us for a compelling session where we showcase real-world use cases, demonstrating the power of Genesys in ...

Recently, Genesys & InflowCX hosted an insightful webinar featuring a customer panel discussing the importance of revving up your CX and how the experience can be a powerful force in the utility sector. If interested in this discussion, you can view the video on-demand below. ...

Recently, Genesys and Carahsoft hosted a webinar that explored new solutions to take student experience to the next level at the University of California. This enlightening session delved into recent advances in personalized engagement, seamless interactions, and empowered customer journeys that cater to the ...

Recently, Carahsoft, GTS, and Genesys hosted a groundbreaking webinar that delves into the core challenges faced by academic medical centers in delivering exceptional experiences to patients, employees, and students. This keynote session will explored innovative solutions to transform the landscape and ...

In the ever-evolving landscape of information technology, government seeks to redefine the boundaries of innovation and efficiency. As the state moves towards a future where seamless connectivity and unparalleled user experiences are paramount, the strategic partnership with Genesys, a global leader in customer experience ...

Aspen Technologies Group and Genesys recently hosted a virtual workshop on Experience Orchestration, an emerging trend that is transforming the way businesses approach customer engagement. This requires leveraging data, technology, and human touchpoints for a cohesive and meaningful experience.  ...

In today's rapidly evolving digital landscape, it is crucial for agencies to embrace innovative solutions that can enhance user experiences, increase efficiency, and drive engagement. ...

GTS & Genesys recently hosted Part 3 of our Delivering a Seamless Student Experience series to demonstrate how to create a student experience with data & AI using a cloud-based platform. Attendees heard from a fellow University about the transition to Genesys and GTS, what it was like, and how it ...

In 2021, President Biden used executive action to guarantee that citizens have a smooth and successful experience when dealing with the government. This new degree of customer service aspires to guarantee that people's resources are not wasted, reviving faith in the government and making interactions more ...

Digital Transformation is a critical topic for Colleges & Universities globally to help them become more innovative, agile, and resilient to support their students.Recently, GTS & Genesys hosted Part 2 of their webinar series, Delivering a ...