Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.

Government Events and Resources

Events

Upcoming Events

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Genesys Webcast

Event Date: February 01, 2024
Hosted By: Genesys, GTS & Carahsoft
Join Genesys and GTS for an exclusive webinar that delves into the transformative impact of Genesys on enhancing patient experiences and supporting healthcare professionals within Academic Medical Centers. Join us for a compelling session where we showcase real-world use cases, demonstrating the power of Genesys in ...

Archived Events

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Genesys Webcast

Event Date: November 16, 2023
Hosted By: Aspen, Genesys & Carahsoft
Recently, Genesys & InflowCX hosted an insightful webinar featuring a customer panel discussing the importance of revving up your CX and how the experience can be a powerful force in the utility sector. If interested in this discussion, you can view the video on-demand below. ...

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Genesys Virtual Event

Event Date: October 24, 2023
Hosted By: Genesys & Carahsoft
Recently, Genesys and Carahsoft hosted a webinar that explored new solutions to take student experience to the next level at the University of California. This enlightening session delved into recent advances in personalized engagement, seamless interactions, and empowered customer journeys that cater to the ...

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Genesys Webcast

Event Date: October 19, 2023
Hosted By: Genesys, GTS & Carahsoft
Recently, Carahsoft, GTS, and Genesys hosted a groundbreaking webinar that delves into the core challenges faced by academic medical centers in delivering exceptional experiences to patients, employees, and students. This keynote session will explored innovative solutions to transform the landscape and ...

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Genesys Webcast

Event Date: September 26, 2023
Hosted By: Genesys, TTEC Digital & Carahsoft
In the ever-evolving landscape of information technology, government seeks to redefine the boundaries of innovation and efficiency. As the state moves towards a future where seamless connectivity and unparalleled user experiences are paramount, the strategic partnership with Genesys, a global leader in customer experience ...

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Genesys Webcast

Event Date: September 07, 2023
Hosted By: Aspen, Genesys & Carahsoft
Aspen Technologies Group and Genesys recently hosted a virtual workshop on Experience Orchestration, an emerging trend that is transforming the way businesses approach customer engagement. This requires leveraging data, technology, and human touchpoints for a cohesive and meaningful experience.  ...

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Genesys Webcast

Event Date: August 29, 2023
Hosted By: Genesys, MCS Tampa & Carahsoft
In today's rapidly evolving digital landscape, it is crucial for agencies to embrace innovative solutions that can enhance user experiences, increase efficiency, and drive engagement. ...

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Genesys Webcast

Event Date: June 13, 2023
Hosted By: Genesys, GTS & Carahsoft
GTS & Genesys recently hosted Part 3 of our Delivering a Seamless Student Experience series to demonstrate how to create a student experience with data & AI using a cloud-based platform. Attendees heard from a fellow University about the transition to Genesys and GTS, what it was like, and how it ...

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Multi-Vendor Webcast

Event Date: May 18, 2023
Hosted By: Genesys, Cyara & Carahsoft
In 2021, President Biden used executive action to guarantee that citizens have a smooth and successful experience when dealing with the government. This new degree of customer service aspires to guarantee that people's resources are not wasted, reviving faith in the government and making interactions more ...

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Genesys Webcast

Event Date: February 28, 2023
Hosted By: Genesys, GTS & Carahsoft
Digital Transformation is a critical topic for Colleges & Universities globally to help them become more innovative, agile, and resilient to support their students.Recently, GTS & Genesys hosted Part 2 of their webinar series, Delivering a ...

Resources

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Datasheet

Making a Case for the Customer Experience in Government

GovLoop partnered with Genesys, an industry leader in customer experience (CX) solutions, for this survey of 219 public sector employees about specific challenges to enhancing CX and ways to prioritize it in government.


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