Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.

Events and Resources

Events

logo_green.png
Multi-Vendor

Human-Centered CX: Building Trust in Government Digital Services


Event Date: May 14, 2026
Hosted By: Queue-it & Carahsoft
Digital services are where you earn—or lose—public trust. High-demand moments like benefit enrollment, grant applications, and limited-availability registrations expose whether your digital experiences are truly reliable, fair, and accessible. When systems fail under pressure, the fallout isn’t just technical. It undermines equity, accessibility, and confidence in your agency.

In this CPE-eligible session, Patrick King and Tim Mayer show how human-centered CX helps you protect trust when it matters most. You’ll learn why reliability and fairness are the foundation of accessibility and personalization, and how Queue-it helps your digital services hold up during peak demand—without replacing your broader CX or modernization strategy.

This session will cover:
  • How human-centered CX helps you protect trust, accessibility, and equity.
  • Why peak-demand digital moments create a risk to public confidence.
  • How reliability, fairness, and transparency underpin effective digital services.
  • How Queue-it helps your digital experiences hold up when demand spikes.

Register Now

Resources

FedRAMP for Adobe Learning Manager
Whitepaper

FedRAMP for Adobe Learning Manager

Adobe , a leading SaaS-based learning experience platform has achieved compliance with the Federal Risk and Authorization Management Program, or FedRAMP.


Fill out the form below to view this Resource.