Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.

Events and Resources

Events

Public Sector Enablement Program
Salesforce

The Salesforce Guide to Government CX


Event Date: December 07, 2021
Hosted By: Salesforce
Citizen Experience (CX) has gained momentum over the past 18 months as government service providers rely on digital channels to deliver services like never before.
 
Attendees heard from Chris Radich, VP of Digital Transformation, and Michael Hornsby, Director of Customer Success, at Salesforce, as they share their lessons learned in an interactive interview and demonstration of the top five global CX use cases.
 
Chris Radich,
Vice President of Digital Transformation, Salesforce
Michael Hornsby,
Director of Customer Success, Salesforce
 
 

Resources


Three Stages to Improved Citizen and Employee Digital Experiences
Resources

Three Stages to Improved Citizen and Employee Digital Experiences

Recent laws such as the 21st Century Integrated Digital Experience Act (IDEA) are changing the way people interact with government agencies. In 2020 and 2021, the pandemic showed us the urgent and critical need for government services to be not only digital, but accessible, inclusive, user-centric, and mobile-friendly.

Adobe has defined three stages that help government agencies modernize their digital processes. This phased approach helps agencies easily achieve exceptional citizen and employee-focused services, programs, and experiences.

Explore our guide, Achieve Mission Success One Stage at a Time to learn more about:

  • How digitizing the document process creates better experiences for citizens and employees
  • How digital, signable, and integrated document approval workflows create secure document management
  • How Adobe’s broad range of flexible, secure digital document solutions help streamline processes to improve agency efficiency and drive down costs
  • How a staged approach to modernization simplifies implementation, offering quick wins and steady progress to achieving your mission

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