Events and Resources

Government Innovation Pennsylvania brought together public sector leaders to highlight how agencies across the Commonwealth are advancing innovation through infrastructure modernization, enhanced digital services, and the adoption of responsible AI and data governance. The event showcased how ...

Government Innovation Virginia 2026, hosted by Public Sector Network in partnership with the Virginia Information Technologies Agency (VITA), highlighted how the Commonwealth is advancing toward “Government 3.0.” Through the use of AI, modern data platforms, and cloud technologies, ...

Step into the future of customer experience with Genesys and accelerate your AI momentum. In this AI Innovation Webinar, attendees explored how Agentic Virtual Agents are transforming the way organizations engage customers and drive business outcomes ...

The Contact Center Transformation Summit, sponsored by Genesys, brought together government leaders and industry experts to explore how agencies are modernizing one of their most critical service channels. As citizen expectations continue to evolve, discussions focused on delivering faster, more ...

Attendees joined us on Tuesday, October 28th, for San Diego Innovation Day at the Museum of Photographic Arts in Balboa Park. This half-day program brought together public sector leaders and Salesforce experts who explored digital transformation, shared success stories, and built meaningful ...

On August 28th, attendees joined us in person to hear from State of Arizona department executives, industry experts, the Salesforce Public Sector team, and more as they explored how to deliver personalized and frictionless digital government services.   Sessions included fireside chats and ...

In today’s rapidly evolving federal landscape, ensuring an exceptional employee experience is critical to driving productivity, engagement, and retention. Recently, Genesys and TTEC hosted an exclusive webinar that explored how their two platforms come together to revolutionize employee experience. Within the ...

Recently, Genesys hosted a customer experience event in Denver and discussed how they can bolster Colorado's objectives. The workshop explored the alignment between Genesys and Colorado's Wildly Important Goals (WIGs), covering areas such as technology transformation, broadband expansion, digital ...

Recently, Genesys and GTS hosted an exclusive webinar that explored the transformative impact of Genesys on enhancing patient experiences and supporting healthcare professionals within Academic Medical Centers. This compelling session showcased real-world use cases, demonstrating the power of Genesys in ...

Recently, Genesys hosted a customer experience event in Denver and discussed how they can bolster Colorado's objectives. The workshop explored the alignment between Genesys and Colorado's Wildly Important Goals (WIGs), covering areas such as technology transformation, broadband expansion, digital ...