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Featured

Leave fraudsters and identity thieves speechless with Nuance Security and Biometrics.

Blog

As Global Accessibility Awareness Day reaches its 10th year, explore some of the ways you can build accessibility into your organization—for employees and customers alike.

Case Study

As one of the largest 311 services in North America, this municipal service platform handles over 20 million calls every year. They streamlined their service by upgrading their IVR to an intelligent, conversational platform with Nuance Natural Language Understanding technology. Now, citizens can ...

Ogden Police Department leadership wanted to find a way for their officers to concisely capture as much information as possible during callouts while staying aware of their surroundings. Nuance accurately understood the challenges and worked with them to implement Dragon speech recognition that's c...

When the Watertown, MA Police Department had to introduce social distancing safety measures due to the COVID-19 pandemic, its officers had to reduce their time spent writing reports in the station and find a way to create and submit accurate, detailed reports while out in the field. With Dragon Law ...

Datasheet

Nuance IVR to Digital is an innovative solution for contact centers that optimizes the IVR experience by helping targeted callers move to a digital experience using live chat or virtual assistants.

Engaging the customer in their moment of need One of the key tactics to reduce online abandonment is to ensure that it is easy and convenient to contact a live chat agent. By evaluating the visitor behavior in the digital channel, we can engage with the customer in their moment of need.

Mobile phones are constantly becoming smarter and easier to use, which helps consumers simplify their lives tremendously. Tasks can be completed in their moment-ofneed without wait times, technology hurdles or limitations.

Your customers want proactive outreach from your business. In fact, 85% of consumers are interested in receiving proactive notifications.1 And an astounding 90% of consumers say they are more likely to do business with a company that sends them reminders.

Nuance presents a digital product portfolio for omni-channel customer engagements. Deliver exceptional digital customer engagement and provide exceptional conversations in digital channels on the customer’s terms.