Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.

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Multi-Vendor

Call Center to Action: Splunking Your Genesys Data


Event Date: July 13, 2021
Hosted By: Splunk, Genesys, Intelication & Carahsoft
Participants joined us as we discussed how to build an integrated view of your contact center operations that will provide real time insights into what your customers are experiencing and how your applications, processes, and agents are performing.

Genesys offers a best in-breed contact center as a service solution that integrates with Splunk, collecting data around conversations, missed opportunities, workforce management, and system performance. Splunk ties together disparate data from systems, agents, and infrastructure for a complete view across the entire ecosystem, not just the contact center platform, which allows you to:
  • Create full operational visibility across the systems and optimize the efficiency of customer care operations within a single view
  • Enable managers to make timely decisions as situations develop that could affect performance
  • Increase employee engagement through visibility into individual performance metrics

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