Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.

Government Events and Resources

Events

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eGain

How Tax Agencies Can Translate CX and EX Vision to Value


Event Date: July 24, 2024
Hosted By: eGain & Carahsoft
Tax agencies have a common set of objectives:
 
  • Improve taxpayer experience
  • Reduce advisor training time and accelerate speed to competency
  • Improve operational metrics such as call wait time, first-contact resolution, and digital adoption
  • Improve tax collection and compliance
  • Adhere to agency policies and procedures, as well as federal guidelines and standards on security and auditing
This is exactly what eGain has been doing for the Internal Revenue Service. eGain is helping the IRS take its strategic operating plan from vision to reality with its top-rated platform for trusted AI and knowledge. And they can do the same for you!
 
Want to learn more? Watch this on-demand webinar, featuring experts from eGain.

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Resources

How to Take Higher Education to the Next Level with Intelligent Automation
Webinar

How to Take Higher Education to the Next Level with Intelligent Automation

Attendees joined us to learn the following:

  • How Intelligent Automation technologies can drive down costs, increase operational efficiency, and improve service delivery quality
  • Why and how Intelligent Automation is important for HEIs from the Texas CTO and Associate Commissioner for Higher Education
  • How George Mason University, Georgia Southern University, and other higher education institutions have automated critical processes

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