As federal agencies continue adapting to a hybrid workplace model, the return-to-office movement presents a key opportunity to reshape operations and deliver more connected, efficient services. From modernizing collaboration tools to integrating AI into communications, agencies have the chance to improve both customer and employee experiences while accelerating digital transformation.

 

• James McCament, Chief Digital Transformation Officer, Customs and Border Protection
• Matt Mandrgoc, Head of U.S. Public Sector, Zoom
• Jory Heckman, Reporter, Federal News Network

• Opportunities and challenges in the government’s return-to-office shift
• How agencies can enhance both customer and employee experience through digital modernization
• Leveraging automation and AI in communications and collaboration tools
• Real-world use cases of improving service delivery through Zoom and other technologies
• Ensuring continuity of communications in cloud-based environments