Leave fraudsters and identity thieves speechless with Nuance Security and Biometrics.
As Global Accessibility Awareness Day reaches its 10th year, explore some of the ways you can build accessibility into your organization—for employees and customers alike.
As one of the largest 311 services in North America, this municipal service platform handles over
20 million calls every year. They streamlined their service by upgrading their IVR to an intelligent,
conversational platform with Nuance Natural Language Understanding technology. Now, citizens can
Ogden Police Department leadership wanted to find a way for their officers to concisely capture as much information as possible during callouts while staying aware of their surroundings. Nuance accurately understood the challenges and worked with them to implement Dragon speech recognition that's c...
When the Watertown, MA Police Department had to introduce social distancing safety measures due to the COVID-19 pandemic, its officers had to reduce their time spent writing reports in the station and find a way to create and submit accurate, detailed reports while out in the field. With Dragon Law ...
Nuance IVR to Digital is an
innovative solution for contact
centers that optimizes the IVR
experience by helping targeted
callers move to a digital experience
using live chat or virtual assistants.
Engaging the customer in their
moment of need
One of the key tactics to reduce
online abandonment is to ensure that
it is easy and convenient to contact
a live chat agent. By evaluating the
visitor behavior in the digital channel,
we can engage with the customer in
their moment of need.
Mobile phones are constantly
becoming smarter and easier to use,
which helps consumers simplify
their lives tremendously. Tasks can
be completed in their moment-ofneed without wait times, technology
hurdles or limitations.
Your customers want proactive
outreach from your business. In fact,
85% of consumers are interested
in receiving proactive notifications.1
And an astounding 90% of
consumers say they are more likely
to do business with a company that
sends them reminders.
Nuance presents a digital product portfolio for omni-channel customer engagements. Deliver exceptional digital customer engagement and provide exceptional conversations in digital channels on the customer’s terms.