Crucially, Moveworks understands that one size does not fit all when it comes to support. That’s why Lumi’s AI doesn’t just understand what users need; it automates every step of the support process, personalizing solutions to who is asking. Powered by the Moveworks Intelligence Engine™, Lumi breaks down physicians’ requests, maps them to solutions across Luminis Health’s entire digital infrastructure, and delivers relevant snippets of information. And because it’s learned the company’s unique org chart, every answer is personalized according to the user’s role, location, and security permissions.