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Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
Events and Resources
Events
Citibot
Optimizing Customer Service with AI for Peak Demand and Diverse Communities
Event Date: September 11, 2024
Hosted By: Citibot & Carahsoft
Hosted By: Citibot & Carahsoft
In today's fast-paced digital world, government agencies face the unique challenge of meeting peak demand while catering to increasingly diverse communities. How can your agency ensure that customer service remains both efficient and inclusive?
Watch this on-demand webinar where we’ll explore how AI-driven solutions can be the key to unlocking enhanced customer service, even during the busiest times.
This webinar will cover the following:
- Effective Strategies: Learn how to scale customer service to effectively accommodate diverse audiences using AI-driven solutions.
- Real-World Application: Gain insights from Jennifer Rodriguez of the Bexar County Appraisal District, TX, on how her team successfully implemented AI to improve service for a broad demographic.
- AI Integration: Discover how to seamlessly integrate AI tools into existing customer service processes to boost responsiveness and efficiency.
- Tailoring Communication: Understand the importance of customizing communication strategies to meet the unique needs of a diverse population.
Don’t miss this opportunity to gain practical strategies and real-world examples that can help your agency enhance its customer service.
Fill out the form below to view this archived event.
Resources
Featured
The Year-End Savings (YES) Program from Amazon Web Services, Carahsoft and Druva helps federal departments and agencies maximize their year-end funding. This program, available through the AWS Marketplace, offers credits for new purchases and renewals. Download this whitepaper now to learn more abou...
This resource explores how forward-thinking organizations are using AI to enhance customer interactions, streamline operations, and empower employees. Learn from global CX leaders about the growing role of AI in delivering personalized, efficient service and how to turn AI adoption into a lasting co...
Federal agencies have a need to advance artificial intelligence (AI) adoption and transform Government by modernizing legacy IT systems. Microsoft’s OneGov Portfolio delivers AI-powered collaboration capabilities through pre-negotiated discounts, giving agencies a simple and predictive way to ...
This document outlines how a government cloud hosting provider addressed operational challenges in AWS cost management and billing accuracy with Carahsoft's FinOps solution. By leveraging AWS tools like QuickSight, Cost Allocation Tags, and Budgets, they achieved improved cost visibility, optimized ...
Discover how the DLA has expanded its Validation Authority environment to ensure reliability and low latency. The organization has implemented multiple Axway repeaters with load balancing for high availability.
Learn more in this case study of how Effectual was able to migrate Ginnie Mae to AWS GovCloud!
The US Navy has successfully migrated critical mapping and data analysis technology from Oracle to EDB Postgres, resulting in significant cost savings and improved performance. EDB Postgres has proven to be a reliable and high-performing solution that meets the Navy's stringent requirements for ...
Learn more about mLogica's solutions and services for the public sector education vertical with this case study.
Learn more about mLogica's solutions and services for the public sector with this case study.
Learn more about mLogica's solutions and services for the public sector with this case study. This case study analyzes and looks in depth at the customer, the challenge, diverse data models. Explore the solution, the assessment, the execution, the testing stage, and go live support.