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Salesforce commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential ROI government organizations may realize by deploying the Salesforce case management solution. The purpose of this study is to provide readers with a framework to evaluate the pote...

The Salesforce Case Management solution helps government agencies view all case data related interactions in a searchable, secure platform.

Made especially apparent by current events, Governments around the world are being called upon to respond to emergencies. Salesforce is honored to stand with our Government agencies by bringing our technology subject matter expertise into solutions that streamline processes, simplify data, enable fa...

The City of Palm Coast has been using the cloud to service its citizens during ordinary and extraordinary days; everything from typical 311 inquiries, to hurricane recovery management, to complete, virtual employee enablement during the current COVID-19 crisis.

Join us as we welcome Mayor Mil...

To increase efficiencies, reduce costs and improve IT services, Douglas County, Neb., and the city of Omaha merged their technology departments in 2003, creating a single organization. Today, that consolidated organization — the Douglas-Omaha Technology Commission (DOTComm) — provides techni...

A New Framework for Re-envisioning Public Sector Services

Discover why the Salesforce Platform is the fastest way to build, connect, optimize, and deploy every kind of app. That means you can accelerate your digital transformation so you can streamline processes, boost productivity, disrupt your industry, and get closer to your customer than ever before.

A Guide for How to Lead and Build Resilience for the Next Normal

Salesforce Government Guided Tours: Social Engagement

Forrester interviewed six customers to determine how using Salesforce Solutions for Government Case Management provides better end user experience, drives cost efficiencies, and empowers mission success.