Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
Events and Resources
Events
Scaling Remote Support in Education & Government: The Nash County Playbook
Hosted By: BeyondTrust & Carahsoft
Managing thousands of endpoints across campuses while meeting classroom demands isn’t easy. Nash County Public Schools joined BeyondTrust to explore how modern remote support can transform IT operations.
In this conversation, Tremain McQueen (CTO) and JR Williams (Sr. Network Engineer) from Nash County Public Schools joined moderator Bill Venteicher (Director of Public Sector Marketing, BeyondTrust) and shared how they modernized remote support to improve response times, reduce technician friction, and keep teachers teaching.
What they learned:
- The remote support capabilities that matter most when budgets and teams are lean
- How to evaluate solutions for real-world conditions and identify what “good” looks like in an intuitive dashboard
- Proven ways to reduce resolution times and increase first-contact fixes across campuses
- How to staff and scale effectively during peak periods using concurrent licensing and simple workflows
- Rollout practices that speed time to value and help technicians succeed from day one
- How to measure impact for leadership with clear, relevant metrics
Viewers left with a practical checklist they can use immediately, along with lessons learned they can apply before their next surge.
Fill out the form below to view this archived event.
Resources
The Potential of AI and Data Science
The US government has initiated various AI/ML programs, emphasizing the strategic importance of customer experience (CX), including AI Legislation and Executive Orders (EO) like EO 14058. The impact of AI resonates across multiple crucial government sectors, from National Security and Health & Human Services to Commerce, Energy, Law Enforcement, Public Authority/Utility and Transportation. The adoption of AI doesn't come without challenges, however. There are ethical concerns, cybersecurity risks, and considerations around workforce development and public trust. Data Science in a Box, coupled with AI integration, empowers government agencies with efficient data-driven decision-making and citizen-focused services.
View Resource