After joining Salesforce City of Chicago 311 webinar, Salesforce made key points to modernizing a call center and deliver new levels of efficiency. Derrick Brownlee, Managing Deputy CIO, City of Chicago, was able to give a personalized point of view with how Salesforce strategically re-platformed the City of Chicago 311 Call Center.
Salesforce commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential ROI government organizations may realize by deploying the Salesforce case management solution. The purpose of this study is to provide readers with a framework to evaluate the pote...
To increase efficiencies, reduce costs and improve IT services,
Douglas County, Neb., and the city of Omaha merged their technology
departments in 2003, creating a single organization. Today, that
consolidated organization — the Douglas-Omaha Technology
Commission (DOTComm) — provides techni...
Discover why the Salesforce Platform is the fastest way to build, connect, optimize, and deploy every kind of app. That means you can accelerate your digital transformation so you can streamline processes, boost productivity, disrupt your industry, and get closer to your customer than ever before.
Forrester interviewed six customers to determine how using Salesforce Solutions for Government Case Management provides better end user experience, drives cost efficiencies, and empowers mission success.