Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
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Events
Genesys Webcast
Genesys Webinar - The Human Aspect of AI
Event Date: June 18, 2019
Hosted By: Carahsoft & Genesys
Hosted By: Carahsoft & Genesys
Join us on June 18th for a webinar focusing on The Human Aspect of Artificial Intelligence, hosted by Tara Griffin.
During this webinar we will review industry research and share:
- How AI chatbots can transform the citizen experience
- How AI chatbots can transform the citizen experience
- Steps to overcome the barriers that come with implementing technologies
- Benefits to agents of blended AI - combining intelligent automation with enhanced citizen engagement
Featured Speaker: Tara Griffin, Senior Manager, Strategic Solutions, Genesys
Fill out the form below to view this archived event.
Resources
Featured
The technologies give agencies the resources they need to provide superior CX even in a crisis
Case Study
Find out how public-sector employees at all levels can make a better case for Customer Experience (CX) in government. GovLoop and Genesys, a leading customer experience solutions provider, conducted a survey of 219 government employees in which respondents shared their views and challenges regarding...
Datasheet
GovLoop partnered with Genesys, an industry leader in customer experience (CX) solutions, for this survey of 219 public sector employees about specific challenges to enhancing CX and ways to prioritize it in government.
With PureCloud for Salesforce, you can merge all your organization’s tools, efficiently providing the best customer experience. Empower your cloud contact center with tools that not only work well, but work well together.
E-Book
In this eBook, we'll explore what government gets right and wrong in customer service, and how some agencies are putting customers first in an effort to better meet their missions.
The Genesys Cloud™ solution makes interacting with prospects and customers simple. Built to handle any channel, Genesys Cloud can turn calls, email, chats and social comments into one seamless conversation
Infographic
Genesys Contact Tracing Strategy on an a cloud, omnichannel platform.
Explore this infographic from Forrester to see how and why businesses are discovering the benefits of a solution that blends AI with the human touch to improve customer and agent experience.
Government’s primary responsibility is to its citizens. Unfortunately though, customer experience (CX) in government often don’t measure up to citizens’ expectations. But today, a new opportunity exists for agencies to incorporate CX as a key component of their missions.
Radio Show
In an onsite interview with Federal News Network, Dave York, the Senior Vice President of U.S. Public Sector for Genesys shares how agencies can use RPA, AI and intelligent automation to continue and accelerate their digital transformations and improve citizen services.