Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
Learn
Events
Genesys Webcast
Genesys Webinar - The Human Aspect of AI
Event Date: June 18, 2019
Hosted By: Carahsoft & Genesys
Hosted By: Carahsoft & Genesys
Join us on June 18th for a webinar focusing on The Human Aspect of Artificial Intelligence, hosted by Tara Griffin.
During this webinar we will review industry research and share:
- How AI chatbots can transform the citizen experience
- How AI chatbots can transform the citizen experience
- Steps to overcome the barriers that come with implementing technologies
- Benefits to agents of blended AI - combining intelligent automation with enhanced citizen engagement
Featured Speaker: Tara Griffin, Senior Manager, Strategic Solutions, Genesys
Fill out the form below to view this archived event.
Resources
Case Study
Find out how public-sector employees at all levels can make a better case for Customer Experience (CX) in government. GovLoop and Genesys, a leading customer experience solutions provider, conducted a survey of 219 government employees in which respondents shared their views and challenges regarding...
Datasheet
GovLoop partnered with Genesys, an industry leader in customer experience (CX) solutions, for this survey of 219 public sector employees about specific challenges to enhancing CX and ways to prioritize it in government.
With PureCloud for Salesforce, you can merge all your organization’s tools, efficiently providing the best customer experience. Empower your cloud contact center with tools that not only work well, but work well together.
Resource
Genesys Helps Michigan Aid Families in Need.
The City of Avondale sought an IVR platform solution that would address ever-growing constituent calling volumes, improve access to family assistance resources, and reduce utilities disconnects in the community. The City sought to make these improvements without requiring costly capital investments ...
The State of Michigan Department of Human Services (DHS) administers federal funds for public services — such as food, medical, financial, and heating assistance, as well as child protection and family welfare services — through a network of approximately 100 state-wide offices...
Resources
In this eBook, we'll explore what government gets right and wrong in customer service, and how some agencies are putting customers first in an effort to better meet their missions.
Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or "Blended AI by Genesys," addresses the entire customer journey for the best poss...
Explore this infographic from Forrester to see how and why businesses are discovering the benefits of a solution that blends AI with the human touch to improve customer and agent experience.
Government’s primary responsibility is to its citizens. Unfortunately though, customer experience (CX) in government often don’t measure up to citizens’ expectations. But today, a new opportunity exists for agencies to incorporate CX as a key component of their missions.