Employee Relations work depends on thoughtful collaboration, accurate documentation, and clear visibility into each case. When HR teams manage these activities through disconnected tools, important context can be lost and follow-ups delayed. In this session, ServiceNow experts demonstrated how HR Service Delivery (HRSD) brings every aspect of Employee Relations into one secure workspace—helping HR teams manage cases, coordinate across departments, and document every step with confidence.

Attendees saw how investigation data can reveal patterns, strengthen compliance, and guide continuous improvement across the organization. Together, these capabilities help HR teams work more efficiently, deliver consistent outcomes, and make better use of data to enhance employee experience and trust.