Broadcom Technical Support

REGISTER VIA BROADCOM SUPPORT
PORTAL TO ACCESS LICENSES

• Access the Broadcom Support Portal registration page - How to Register Broadcom Account
• After registering, click "Yes, I want to Build my Profile" and follow– How to Add First Site ID (This Enterprise Site ID will be important when requesting Support or when setting up your Broadcom Support Portal Account. Please take note of this number and provide it to others that will be using Broadcom systems. Complete the remainder of the registration form and you will gain access to all of your Account information, Download capabilities and Case Management options.)
• If you have a new or additional Site ID, please follow – How to Add Additional Site IDs
• If you have purchased a cloud product or service, we recommend that you self-subscribe to Broadcom’s Service Status portal which provides service availability, performance degradation and maintenance alerts using email, SMS, WebHook API and RSS/Atom feed.")
• If this is your first purchase for SES Enterprise or SES Complete, only the email address associated with the order, i.e. “Technical Contact”, has initial access to your SES Cloud Console, i.e. “ICDm”. The Technical Contact should have received an invitation email from the ICDm after the order was processed.
• If any issues arise when creating your Broadcom account, adding your Site ID, or you cannot reach the Broadcom Support Portal, contact Broadcom’s GCA team to assist – How to Contact GCA Team | How to Contact Customer Care

Registration Help

CONTACTING TECHNICAL SUPPORT

• Alternate methods to contact Technical Support:
  • Via Phone: 833-922-8300 | Email: BroadcomSupport@carahsoft.com
• If you are unable to create a case with our Support team, then please perform the following:
  • Contact Broadcom’s GCA team as they can only assist with case creation issues- How to Contact GCA Team | How to Contact Customer Care
  • In this event, you may contact our technical support team by phone or email for your technical issue and a case can be created when the non-technical issue has been resolved by Broadcom’s GCA team
• When contacting Technical Support via email at BroadcomSupport@carahsoft.com, please provide the following information to expedite the troubleshooting process:
  • Support Site ID:
  • Contact Name:
  • Contact Email Address:
  • Contact Phone Number with extensions (preferably direct phone numbers):
  • Product Name:
  • Installed Version(s):
  • OS:
  • Issue Description:
  • Start Date of Issue:
  • Number of Affected Devices:
  • Screenshots or Relevant Logs, if available:
• Is this an issue with your Broadcom Account, Creating a Case with Support, Your Entitlement, or Anything Related to the Broadcom Support Portal?
  • If Yes, then Broadcom’s GCA team will need to be contacted -
    How to Contact GCA Team | How to Contact Customer Care

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