govAccess

Informative, approachable websites that offer citizen self-service and increase resident engagement by integrating government business.

govDelivery

Easy, fast, two-way communications (via email, text, and social media) that improve program results and reach more citizens.

Products:

• govDelivery
• govDelivery Advanced Package
• govDelivery Connect
• govDelivery Reports Pro API
• govDelivery TMS
• govDelivery Interactive Text
• govDelivery SpeakUp

govMeetings

Meeting management solutions including collaborative agenda management, video streaming and playback, meeting minutes, and boards and commissions management.

Products:

• govMeetings Legistar
• govMeetings Peak
• govMeetings NovusAGENDA
• govMeetings IQM2
• govMeetings VideogovMeetings Minutes
• govMeetings VoteCast
• govMeetings iLegislate
• govMeetings eComment

govRecords

Records management solutions to document, index and archive important documents as well as allow for online submissions, searching and payments of birth certificates, marriage licenses, property records and more.

Products:

• govRecords Land and Vitals
• govRecords ROAM
• govRecords eAccept
• govRecords eUniversa

govService

Online citizen self-service solutions & operations automation.

Granicus Experience Group

Our multi-disciplinary team can help you analyze data and uncover insights, then develop and launch citizen-centric programs and campaigns to help you achieve more effective solutions.

The 21st Century Integrated Digital Experience Act is here.

Is your agency prepared?

On Thursday, December 20, the President signed the 21st Century Integrated Digital Experience Act (21st Century IDEA) into law – a bill that will transform the federal government’s digital service delivery, through website modernization, improved accessibility, and adoption of digital forms and signatures, and ultimately prioritize the citizen experience.

21st Century IDEA requirements include:

• Establishing consistent and secure websites that are 508 compliant and accessible across devices
• Offering mobile-friendly, digital options for all paper-based forms
• Adopting the use of electronic signatures
• Prioritizing the customer experience journey with a focus on personalization of content
• Modernizing internal digital services for government employees

Granicus solutions aid government organizations in meeting the 21st Century IDEA requirements.

• govAccess
Allows you to personalize a website in order to improve the customer experience. By using Granicus you have access to their state-of-the-art hosting infrastructure and 24/7 customer services to ensure consistency and accessibly.

• Granicus Experience Group
We are driven to help government become more citizen-centric. Whether assisting a veteran, resident, applicant, taxpayer or student, our mission is to empower you to build better citizen experiences and get more value out of your Granicus citizen-engagement technology.

• govDelivery
Easy, fast, two-way communications (via email, text, and social media) that improve program results and reach more citizens.

Read up to learn more!

• Creating a Service-Centric Website: What We Learned from Analyzing 100 Government Websites
• Modernize Your Community Engagement Process
• The Journey to a Better Citizen Experience
• Legislation: H.R.5759 - 21st Century Integrated Digital Experience Act

Resource Hub

The coronavirus pandemic is putting new demands on governments everywhere. To help you make sense of this new reality, we’ve compiled COVID-19 resources on pressing topics — from best practices in communications to public meetings and more.

Click here to learn more...

Resource

Crisis Communications Plan Checklist: Steps to Effectively Plan for an Emergency

For many, emergency communications can be a daunting concept. When we think of emergency communications, it’s easy to think of chaos or an uncontrolled environment. But the truth is, it is possible to execute a strong communications plan in a crisis if the right foundation is laid ahead of time. The following checklist highlights some recommendations for developing and executing a well-rounded communications strategy in the face of any disaster scenario.

Blogs

Gov Communicators Need to Connect With Isolated Residents, Say Researchers

More and more Americans are in voluntary self-isolation, practicing recommended social distancing guidelines in response to the COVID-19 pandemic. Unfortunately, many people in isolation — especially quarantine — experience significant stress…

1 Case Confirmed: How City of Berkeley Mobilized With COVID-19 Communications

California was the first state in the U.S. to see a patient test positive for coronavirus due to community spread. At the City of Berkeley, the communications team found themselves in a position many government leaders are facing: they needed to communicate about coronavirus quickly, accurately, and effectively…

[COVID-19 POLL] How Have You Communicated With Your Community?

Misinformation surrounding COVID-19 seems to be spreading much like the virus. As a government communicator, it’s your job to filter through the noise, stay up to date, and provide the information your community needs to stay safe. And with limited resources too…

Want Help With COVID-19? Join govCommunity

We at Granicus have heard from hundreds of government communicators looking for tips, use cases, and best practices on managing the COVID-19 crisis…

Granicus Releases Free Website Tools to Help Agencies Combat COVID-19 Misinformation

At Granicus, each one of our employees stands behind our local, state, and federal government leaders during this public health crisis as you fight this battle from the front lines. We are incredibly pleased to lend our support, our hearts, and our technology solutions to this battle…

3 Ways Governments Can Combat Misinformation During COVID-19

The rapid growth of confirmed COVID-19 cases in the U.S. is causing greater uncertainty and fear among the public. As the coronavirus spreads, so too has false and malicious content — putting many governments in an uphill battle to connect people with the truth they need…

[COVID-19 FAQ] What Should I Tell Short-Term Rental Operators

While there may be less demand for short-term rentals during the COVID-19 pandemic, many hosts are still renting STRs to guests. This may be illegal in places where government leaders have suspended STR ordinances amid the crisis or residents have been ordered to remain home…

Responding to COVID-19, This State Agency Quickly Launched a Popular Digital Service

As many government agencies shut their office doors in response to the coronavirus pandemic, some are opening portals — online portals — for residents to request and receive government services while limiting the spread of COVID-19.

With Digital Services, This City Is Open for Business During COVID

COVID-19 is impacting government work everywhere. It’s also raising important questions, such as: How can residents request and receive government services when in-person interactions are not only discouraged but potentially dangerous?

COVID-19 Toolkit

Free Tools to Keep Your Community Informed on COVID-19

In this time of uncertainty, communities are turning to their government officials and public leaders for real truth, real answers, and real help. Your community needs credible and reliable information regarding the COVID-19 pandemic. They need to stay current with the information that matters to them and that they need most: local, regional, and national alerts, announcements, guidance, new support services, and notifications as conditions change.

View our Toolkit Here