Tag Archives: Salesforce

Powering the OneGov Mission with a New GSA Offer for Slack

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The U.S. General Services Administration (GSA) has set a bold new direction for Federal procurement with its OneGov Strategy—a transformative mission to modernize how the Government buys and uses technology. The goal is clear: act as one unified enterprise to reduce costs, improve security, enhance productivity and eliminate the fragmented, agency-by-agency purchasing of the past.


Achieving this vision requires powerful, secure and commercially available tools that can be acquired and deployed with minimal friction. Salesforce is supporting the OneGov mission by making Slack’s FedRAMP-authorized collaboration platform more accessible and affordable for every Federal agency.

Unifying Agencies to Operate as a Shared Enterprise


A core tenet of the OneGov strategy is breaking down silos to help the Government function as a single, coordinated enterprise. Slack is purpose-built for this reality. By moving communication from isolated inboxes into organized, searchable channels, Slack creates a transparent environment for collaboration. More importantly, Slack Connect extends this capability across agency lines, allowing for secure, real-time collaboration with other Government entities and external partners. This directly addresses the OneGov goal of unifying the Federal workforce, ensuring that inter-agency teams can operate with the same speed and alignment as internal ones, all within a controlled and auditable platform.

Enhancing Productivity and Accelerating AI Adoption


The OneGov initiative calls for agencies to leverage modern technology to enhance efficiency. Slack delivers on this with powerful, user-friendly features, such as:

  • Workflow Builder, which empowers teams to automate routine processes like approvals and status updates without writing a single line of code, freeing up personnel for mission-critical work.
  • Slack AI, which provides a secure pathway to accelerate artificial intelligence (AI) adoption. Agencies can instantly leverage AI to summarize complex discussions, get immediate answers from internal knowledge bases and draft communications more efficiently.

These tools provide the tangible productivity gains and advanced capabilities needed to build a smarter, more effective Government.

Reducing Costs Through Centralized, Streamlined Procurement


The Salesforce and GSA agreement for Slack is a prime example of the OneGov strategy in action. By establishing a single, Government-wide agreement with transparent, pre-negotiated pricing, we are helping the GSA eliminate duplicative contracts and leverage the full buying power of the Federal Government.


Through November 30, 2025, your agency can access this strategic offer via the GSA Schedule (Contract: 47QSWA18D008F). With no minimum quantities and pricing structured to be Government Purchase Card (GPC) friendly, this offer dramatically reduces procurement friction and empowers teams to quickly acquire the tools they need to support their mission.

This GSA promotion is more than a discount; it is an opportunity to align your agency’s collaboration strategy with the forward-thinking vision of OneGov. It’s a chance to equip your teams with a best-in-class platform that is secure, efficient and cost-effective.


Carahsoft and our partners are committed to helping you navigate this streamlined procurement process. We are ready to provide a quote, schedule a personalized demo and help you realize the full potential of Slack in achieving your agency’s modernization goals.


Ready to join the OneGov movement and transform how your agency collaborates?
Contact our Salesforce team at Carahsoft today or call us at (877) SFDC-007 to learn more and take advantage of this limited-time offer.

Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator for our vendor partners, including Salesforce we deliver solutions for Geospatial, Cybersecurity, MultiCloud, DevSecOps, Artificial Intelligence, Customer Experience and Engagement, Open Source and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles. Explore the Carahsoft Blog to learn more about the latest trends in Government technology markets and solutions, as well as Carahsoft’s ecosystem of partner thought-leaders.

Join Carahsoft at Agentforce World Tour D.C.

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Are you ready to explore the future of AI-powered CRM and connect with industry leaders? Join Carahsoft at the Agentforce World Tour D.C. on March 19 at the Walter E. Washington Convention Center! At this year’s event, experience exciting and informative demos, expert-led sessions and innovative speakers informing on the latest industry trends and products available. Explore virtual, hands-on trainings to learn how Salesforce can support your organization’s productivity and delivering modernized solutions.


Why Attend? 

As a proud Groundbreaker sponsor, Carahsoft is excited to showcase how we are helping Public Sector organizations leverage Salesforce’s innovative solutions. Visit our booth #102 in the Campground (exhibit hall) to gain insights on: 

  • How AI is revolutionizing government service delivery 
  • Success stories from federal agencies leveraging Salesforce 
  • Ways to maximize your existing Salesforce investments 
     

Featured Government Sessions 

Do not miss these insightful sessions focused on Public Sector innovation: 

  • AI for Government: Responsible Implementation Strategies 
  • FedRAMP and Compliance: Navigating Security in the Cloud 
  • Digital Service Transformation: Agency Success Stories 

Meet Our Leadership Team 

Connect in person with Carahsoft’s onsite Salesforce leadership team members: 

Bethany Blackwell, Kate McDonald, Victoria Ritter, Tyler Miller, Stephen Dickerson, Allison Mackin, Brian Mays, Kathryn Rodriguez, Terra Fawley, Kelsey Hall, Giovanni Rodriguez, Laura Howton, Sebastian Pagliarello and Tayo Akinduro. 


The #1 Networking Event: Public Sector Reception 

Continue the conversation at the anticipated after-party of Agentforce World Tour D.C.! 

Details: 

  • Date: March 19 
  • Location: Planet Word Museum, Washington, D.C. 
  • Time: 5:00 PM – 8:00 PM 
  • Register: Reach out to your Carahsoft representative for more information! 

Join Government leaders, Salesforce experts and industry partners at our annual reception that brings together the entire Public Sector Salesforce ecosystem for an evening of networking and collaboration.  

Carahsoft Salesforce Agentforce World Tour Blog Embedded Image 2025

Event Sponsors 

We thank our reception sponsors who make this premier networking event possible: 

Slalom, Brite Systems, S-Docs, IBM, Booz Allen, Southpoint Consulting, Sprout Social, Flosum, Odaseva, MB&A/Gridmate, ThunderYard, Higher Echelon, V3 Gate, Second Front, Copado, Provar and Accenture. 


Cannot Make It to D.C.? 

The Agentforce World Tour is coming to a city near you! Contact Salesforcemarketing@carahsoft.com to learn how we can partner at upcoming events: 

  • April 14: Denver 
  • April 24: Minneapolis 
  • May 21: NYC 
  • June 26: Boston 
  • October 14-16: San Francisco at Dreamforce 

Additionally, join us one of our collaborative Innovation Days events featuring Salesforce, tailored specifically for State, Local and Education agencies within the Public Sector. Check out the full line up of cities and dates coming up soon! 

With the rise of AI in business, agencies and organizations must ensure they are modernizing to utilize the unlimited potential of AI in the Public Sector. Whether you are new to Salesforce or familiar with all Agentforce World Tour has to offer, join us to engage in a full day of innovation and pursuing the advantages AI and other technologies. 

Register with Carahsoft now and secure your spot at Agentforce World Tour D.C. to learn more about how Salesforce can help your agency modernize and improve efficiency! 

Accelerating Mission Success with Technology

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The pandemic triggered disruptions to supply chains, workforce management and other daily government operations. Rather than abating, those challenges have continued to evolve. The war in Ukraine has brought new security concerns, and financial uncertainties have made it even more imperative for government agencies to be able to pivot quickly. Digital transformation is essential to meet such ever-changing, unpredictable demands. Flexible, cost-effective technology solutions enable government agencies to analyze data for better decision-making in areas as diverse as cybersecurity, public health and military operations. Investments in modern technologies have the added benefit of making government work more attractive to talented professionals with innovative ideas and a willingness to try new approaches. Such people are a crucial element of any digital transformation. Learn how you can rethink every aspect of operations in ways that spur innovation and advance the ability to respond to new challenges and opportunities as quickly as they arise in Carahsoft’s Innovation in Government® report.

 

How Connected Data Heals the Post-COVID Supply Chain

“Public-sector leaders need to think big, start small and scale fast. The best approach is to pick a chunk of the business that is consequential and show everyone incremental results. Executive buy-in is also important but sometimes comes later, after several bottom-up iterations that are so successful they are impossible to overlook. The National Telecommunications and Information Administration’s new grants portal is an excellent example. The end-to- end, FedRAMP-authorized system gives NTIA and its customers the digital tools they need to apply for broadband grant programs and support the government’s management of the projects funded with the grants.”

Read more insights from Maj. Gen. (Ret.) Allan Day, Ph.D., Vice President of Logistics/Sustainment of Global Public Sector at Salesforce.

 

Technology Expands Access and Reduces Public Health Service Challenges

FCW May Mission Success Technology Blog Embedded Image 2023“Digitization helps health workforce challenges as well as addressing the service backlog and supporting expanded access. Digital service delivery is far more efficient, freeing up clinician time to deliver health care in-person for patients who are unable or unwilling to access services digitally or when virtual encounters are not the most appropriate channel. And digitization done well provides rich, real-time data to better understand gaps and inequities and thus improve digital services and inform timely program and policy development.”

Read more insights from Karen Hay, Digital Transformation Leader of Global Public Health at Salesforce.

 

What the Talent Shortage in Aerospace and Defense Companies is Really Telling Us

“Quick wins are essential. Quick wins are the battles in the bigger war of transforming your organization. These are the smaller localized wins within business units outside of large enterprise changes. They become easy-to-understand success stories that give teams a taste of how a transformed organization can thrive. They are powerful social proof that leaders can use to educate and inspire.”

Read more insights from Mike Mulcahy, Digital Transformation and Strategy Development Leader for Global Public-Sector Aerospace and Government System Integrators at Salesforce.

 

How Digitizing Infrastructure Protects Against a New Generation of Cyberattacks

“Chicago’s 311 call center is an excellent example of transformation in action. It is the point of entry for residents, business owners and visitors to access information about city programs, services and events. Chicago 311 allows citizens to access that information without long hold times and with minimal impact on staff. Since its launch, Chicago 311 has become an essential resource for activities as varied as simple informational inquiries and requests for tree trimming and pothole repairs. More broadly, the service has shown how the right cloud platform can transform the traditional call center into a modern contact center that unlocks everything from back-office information to self-service capabilities across a single, secure and connected experience.”

Read more insights from Paul Baltzell , Vice President of Strategy and Business Development for State and Local at Salesforce.

 

Empowering Citizens Through Platform Investments

“CIOs are facing the challenge of how to modernize by using platform technology. Most have moved into the cloud, but modernizing with a platform is a new way of thinking. It means deciding which platforms to adopt and which use cases to build onto these platforms. Modernization means reducing the technology stack. When agencies choose the right platform, they benefit from the use cases that are already on it so they don’t have to start from scratch.”

Read more insights from Scott Brock, Vice President of Strategy and Business Development for State and Local at Salesforce.

 

How Technology Investments Can Help Close the Talent Gap

“A November 2022 memo from the Office of the Secretary of Defense confirmed the seriousness of the situation with respect to retention after return-to-work policies went into effect. Focusing on our nation’s cybersecurity priorities, the statement called for expanding the workforce through apprenticeship programs and other nontraditional means of closing the talent gap. There is a solution: with the right investment in technology and talent, leaders can manage through the current challenges and achieve a posture where positive change is a constant, iterative and accepted part of the landscape.”

Read more insights from Dr. Michael Parker, Vice President of Business Development at Salesforce.

 

Download the full Innovation in Government® report for more insights from IT modernization thought leaders and additional industry research from FCW.

Why AppExchange Use Offers Agencies Untapped Opportunity

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In our first Insider’s Guide, we’re pulling back the curtain on the world’s largest cloud app marketplace, the Salesforce AppExchange, to offer a look at what it is, how it works and how it can provide value to agencies in extending their investment in the Salesforce platform. With the government’s increased focus on improving service delivery — particularly public-facing services per the presidential administration executive order on customer service — taking advantage of possible software-as-a-service integrations with the Salesforce customer relationship management platform makes logical sense. Download the guide to learn how AppExchange helps organizations increase productivity, eliminate risk and save time.

 

Nintex DocGen for Document Creation, Automation and Management

“A great example would be voter registration cards. Every year, you need to update it. We make it really easy to go out and maintain it with our solution and not have to go into code to make updates. It becomes easy to create, easy to maintain going forward and not having to spend budget on development cycles or development resources to build these solutions. The alternative is to write and maintain custom Apex code, which requires an advanced skill set and takes more time. This is a faster way to develop it and an easier way to maintain it.”

Read more insights from Steve Witt, Director of Public Sector at Nintex.

 

IIG FNN AppExchange Blog Embedded Image 2023FormAssembly for Secure Online Forms

“Specifically, we’re the most secure and compliant platform in the entire marketplace. That is how we go to market, that’s what we pride ourselves on: being good stewards of our data, being thought leaders in that space. Government organizations should use us because, doubling down on the security and compliancy, we’re tailored for highly sensitive data. We’re built for that. We hold the distinction of being the only FedRAMP-ready platform on the marketplace in this category. We also hold SOC 2, ISO 27001, PCI DSS and GDPR compliance. And really, what that means for our customers and partners is that we’re experts in this space, and that will mitigate any risk and collecting data for your organization, whether it’s here in the United States or abroad.”

Read more insights from Paul Lazatin, Director of Partnerships at FormAssembly.

 

WalkMe for No-Code Digital Adoption

“What makes us unique is that we have the ability to overlay on any enterprise application in the tech stack, commercial off-the-shelf (COTS), government off-the-shelf (GOTS) or custom-built. By doing so, we’re able to create better user experiences, drive employee productivity and monitor digital adoption on any enterprise application that’s being deployed out to the federal government, whether those applications are internal to employees or externally facing for taxpayers and constituents.”

Read more insights from Carl Wright, Director of Public Sector of Federal Sales at WalkMe.

 

Odaseva for Enterprise Data Protection

“Many federal and state organizations have questions that need answers when it comes to managing their Salesforce data. How do Salesforce users archive data that is no longer needed? How do they comply with regulations such as those from the National Institute of Standards and Technology or in the California Consumer Privacy Act? That’s why we at Odaseva consider the data management lifecycle. Odaseva helps organizations comply with the strictest data regulations and guard against data failure — all with precise control on a field-tested platform to scale with ease. And we deliver this with the strongest data security features that exceed the requirements of even the most complex, highly regulated businesses in the world.”

Read more insights from Matt Carstensen, Senior Solutions Engineer at Odaseva.

 

Conga Apps for Contract and Workflow Management

“Conga offers a flexible platform and set of solutions built natively on top of Salesforce that address a broad set of needs for federal, state and local government entities. Our products include Composer, the number one downloaded application on Salesforce’s AppExchange. Conga Composer allows public sector customers to automate document generation to get work done faster and easier in Salesforce. Users can create documents with dynamic data from Salesforce in the correct template, then send it, store it and trigger the next business process. Conga Sign is a modern and highly secure e-signature solution. We now offer a FedRAMP-certified version of our e-signature solution, which is getting quite a bit of attention.”

Read more insights from Eric Daggett, Vice President of Sales for Public Sector at Conga.

 

Download the full Insider’s Guide for more insights from these AppExchange leaders and additional interviews, research and infographics.

 

How to Achieve your Agency’s Customer Experience Goals

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Customer experience pervades every aspect of what the government does — and some might argue, why it exists. What’s more, it has become profoundly clear that everyone is a customer. There are the obvious customers, people across the nation. But then there are current and former federal employees, businesses large and small, the government’s contracting community, other agencies and even other nations. Likely, there are more. Unlike a private company, a federal agency often has no competitor for its services. That fact has created a lag in the evolution of federal CX and digital services — relative to what businesses and nongovernment organizations typically provide today and what people now expect. Agencies are on it now though. The presidential executive order on customer experience of December 2021 targets the need to evolve CX and points up the destructive affect that poor service delivery has on public trust. Download the guide to learn how to meet the expectations of the public, as well as the many other customers agencies serve, with a multipronged strategy that focuses on culture, processes and technology.

 

Want to Enhance Customer Experience? Here’s Where to Start

“The key to the success of Farmers.gov is its simplicity, Bremby said. USDA has put all the information farmers need in a single place and made it easy for them to complete the necessary processes to receive services. USDA consolidated seven digital systems and 150 web resources into one intelligent platform that follows a user’s progress. And that, Bremby noted, is the biggest metric for success in customer experience: Did the customer complete the transaction? Or did they drop off somewhere in the middle of the process, like abandoning a cart while shopping online?”

Read more insights from Rod Bremby, Regional Vice President for Global Public Sector at Salesforce.

 

IIG FNN CX Blog Embedded Image 2023Meaningful Communication Creates the Foundation for Good Customer Experience

“Agencies are familiar with traditional communications media. They engage with public relations firms and the news media to promote stories. They conduct public awareness campaigns across every available platform, from bus stop advertisements to social media, and they tend to be pretty good at driving broad awareness. Where they fall short though, Peterson said, is more granular, personalized messaging.”

Read more insights from Angy Peterson, Vice President at Granicus.

 

How Federal Agencies can Pivot to Experience-driven Government

“People who rely on government services are usually accessing them at critical junctures in their lives, often moments of profound need. They’re looking for relief in the aftermath of a natural disaster, for public health data during an epidemic, for financial stability in retirement, and for ways to prepare for growth or cope with losses affecting their families and businesses. That’s why agencies need to pivot to experience-driven government, meeting citizens where they’re at in their journeys and connecting them with the right services at the right time.”

Read more insights from James Hanson, Head of Industry Strategy for the Public Sector at Adobe.

 

Don’t Let a Cyber Staff Shortage Weaken Your Defenses

“Federal agencies are taking note and have started making significant strides toward digital transformation, driven in no small part by recent directives, including the president’s executive order on customer experience. While competitive pressures often motivate private sector enterprises to invest in innovation, the government’s greatest competition is usually the status quo. Agencies have been delivering services in the same way for so long that impacting change requires redirecting institutional inertia — to say nothing of overcoming budgetary obstacles. One way for agencies to get started on this journey is to begin digitizing agreements.”

Read more insights from Michael “MJ” Jackson, Vice President and Global Head of Industries at DocuSign.

 

Here are 3 Phases to Begin Modernizing Customer Experience Right Away

“For years, agencies have been researching, modernizing and overhauling how customers experience doing business with the federal government. Over the course of several presidential administrations, with the help of Office of Management and Budget mandates, presidential executive orders and an influx of customer experience talent, there has been a noticeable shift toward organizational CX management approaches. Agencies have an opportunity to take full advantage of technological advances to improve customer experience management capacity at scale. Advances in cloud technology, data analytics and new communications channels have opened up new avenues to improve an agency’s capability to design and deliver services for both customers and federal employees.”

Read more insights from Matt Chong, Vice President of Federal at Qualtrics.

 

Download the full Expert Edition for more insights from these customer experience leaders and additional government interviews, historical perspectives and industry research.