The Switch to Proactive Network Resilience Management to Maintain Operational Continuity

Due to the threat of modern ransomware gangs and Advanced Persistent Threats (APTs), critical infrastructure organizations face unprecedented challenges from sophisticated adversaries. These gangs and APT groups, such as Volt and Salt Typhoons, seek to compromise and disrupt the operations of critical national infrastructure (CNI) for financial gain or to cause economic and societal harm. Luckily, organizations can combat these attacks by shifting from traditional defensive approaches to a comprehensive network resilience strategy that ensures operational continuity through proactive management.

The Critical Shift from Defense to Resilience

With mission-critical systems increasingly dependent on network availability, cybersecurity is a top priority. Traditional security approaches have primarily focused on hardening defenses against external threats. However, this strategy has proven insufficient as sophisticated attackers continue to infiltrate networks and are increasingly exploiting weakly configured or vulnerable network devices to carry out their attacks. The consequences of such breaches extend beyond security concerns to operational, financial and reputational damage that can undermine an organization’s core mission.

Network devices are particularly attractive targets because they serve as the connective tissue for all organizational IT operations. When compromised, these devices provide attackers with persistence, lateral movement capabilities and access to sensitive data flows. Additionally, misconfigurations and unplanned changes to these devices—whether malicious or accidental—can result in disruptive outages at precisely the wrong moment.

To address these challenges, organizations need a tailored network resilience strategy built on the four pillars of operational resilience:

  1. Business Continuity: Maintaining critical business functions and mitigating interruptions to mission-critical services
  2. Risk Management: Assessing proactively to identify and address potential failure points before they impact operations
  3. Cybersecurity: Utilizing trusted hardening guides and security frameworks, such as those provided by the US National Institute of Standards and Technology (NIST) and the UK National Cyber Security Centre (NCSC), to monitor, detect and respond to cyber attacks and insider threats
  4. Disaster Recovery: Regaining access to and use of critical systems and restoring services as soon as possible following an outage

This approach recognizes that network security must be redefined as the proactive protection and assurance of business services, applications and data. This strategy shifts the goal from merely defending the perimeter to ensuring systems remain available and recoverable, and therefore trustworthy.

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Implementing Continuous Network Resilience Management

Organizations must switch to viewing their network security as something that must be continuously and proactively protected. By focusing on network readiness, resilience and recoverability, organizations can quickly detect problems within their network and reduce risk to their business, all which aligns with the latest compliance and security mandates. While shifting to continuous network resilience may seem daunting, Titania, a world-leader in network configuration analysis for routers, switches and firewalls, can help.

Here are five ways that Titania enables organizations to shift from risk-based vulnerability management to continuous network resilience management:

  1. Offers full network visibility, equipping organizations to swiftly identify anomalies. Titania’s platform establishes a configuration baseline that identifies all changes, differentiating between planned and unauthorized ones, enabling teams to automatically identify anomalies and potential indicators of compromise (IOCs). This includes identifying macro-segmentation violations, such as changes to or presence of unauthorized internet protocols (IPs), ports and users that could signal an active threat.
  2. Assesses network segmentation to contain breaches. Network segmentation prevents or delays bad actors from moving laterally within a business, which would allow them to access more of the network than otherwise possible. By hardening and effectively segmenting all routers, switches and firewalls, Titania helps reduce risk to a business’ mission-critical objectives.
  3. Analyzes and remediates network exposure. Titania helps organizations assess misconfigurations and software vulnerabilities based on the specific tactics, techniques and procedures (TTPs) that threat actors use. To minimize exposure to APTs and ransomware, Titania automatically prioritizes remediation workflows to address the most critical and likely TTP risks.
  4. Maintains accurate configuration management database (CMDB) to aid business continuity and disaster recovery.  By tracking all configuration changes, whether planned or unauthorized, Titania enables businesses to swiftly recover from any potential breaches. Titania also enables network operations center (NOC) teams to manage configurations-as-code, ensuring potential disruptions are identified and addressed during pre-deployment configuration testing.
  5. Assures networks comply with both internal and external mandates. Titania cross-checks network configurations to determine adherence to mandated requirements, automatically reporting pass/fail compliance with US, EU and international hardening standards and risk management frameworks (RMFs).

As threats continue to evolve and mission objectives become intertwined with network infrastructure, the ability to ensure operational continuity through comprehensive network resilience management will become a defining characteristic of successful cybersecurity programs. By implementing solutions that address the full spectrum of network security challenges, Government agencies and commercial organizations can protect their mission-critical services and maintain the trust of those who depend on them.

To learn more about implementing a comprehensive network resilience strategy for your organization, visit Titania’s Nipper Resilience product page.

Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator for our vendor partners, including Titania we deliver solutions for Geospatial, Cybersecurity, MultiCloud, DevSecOps, Artificial Intelligence, Customer Experience and Engagement, Open Source and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles. Explore the Carahsoft Blog to learn more about the latest trends in Government technology markets and solutions, as well as Carahsoft’s ecosystem of partner thought-leaders.

Smarter Spending: How State and Local Governments Are Using AI-Powered Procurement Tools to Maximize Cost Savings

State and Local Governments are under growing pressure to make every dollar count. From rising costs to increased demand for services, public procurement teams are being called on to do more — and to do it faster, more transparently and with measurable results. The good news? Technology is making that easier than ever.

Today, modern procurement platforms equipped with AI-powered insights are helping agencies move beyond manual processes and limited visibility. These tools are transforming procurement into a strategic driver of fiscal stewardship, surfacing new opportunities for cost savings and improving how governments source, evaluate and manage supplier relationships.

This is the future of smarter public sector spending — and it’s already here.

Procurement as a Strategic Function

Procurement has long played a vital role in public sector operations, but it’s increasingly viewed as a strategic lever for achieving broader goals — from cost savings and compliance to supplier diversity and sustainability. However, traditional methods — including siloed data, spreadsheet tracking and paper-based bid evaluations — can limit visibility and slow down decision-making.

AI-powered procurement platforms change that dynamic. They offer real-time insights into spending trends, identify duplicate vendors or off-contract purchases and help procurement professionals proactively guide smarter buying decisions — all within a secure, cloud-based environment.

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How AI-Powered Procurement Tools Drive Smarter Spending

AI isn’t replacing public procurement professionals — it’s augmenting their expertise with data they can act on. Here’s how:

Discover the Best Value, Fast

Procurement platforms allow staff to shop across all approved contracts in one place — making it easy to compare items, vendors, prices and delivery timelines in seconds. This transparency empowers end users to identify the best value quickly, while staying within approved purchasing channels.

Use AI to Maximize Every Cart

AI-powered savings advisors enhance purchasing by automatically surfacing lower-cost alternatives and identifying cost-saving substitutions based on availability and shipping. Real-time recommendations help ensure that every cart is optimized — not just for savings, but for delivery speed, quality and compliance.

Compliance Built In, Not Bolted On

From requisition to checkout, compliance is embedded into every step. Platforms can tailor guardrails based on your agency’s policies, automatically flag off-contract items, enforce justification fields and trigger approval workflows when needed. By reducing friction while maintaining full control, agencies minimize risk without slowing down operations.

Turn Data into Strategy

Interactive dashboards provide procurement teams with visibility into spending patterns, supplier usage and contract performance. Drillable reports help identify high-volume categories, underused contracts or vendor performance issues — enabling strategic decisions grounded in real-time data. The result: more informed planning, more efficient purchasing and greater accountability.

A Positive Path Forward for Procurement Teams

In today’s fiscal environment, smart spending isn’t just about spending less — it’s about spending better. AI-powered procurement platforms support that goal by delivering the right data at the right time, helping procurement teams stay focused on value, compliance and mission outcomes.

By adopting these tools — many of which are available to State and Local Governments through trusted partners like Carahsoft — agencies can reduce cycle times, increase visibility and unlock real savings that benefit their communities.

Conclusion: Empowering Public Procurement Through Insight

Procurement professionals are some of the most resourceful problem-solvers in the Public Sector. With the right technology in place, they’re better equipped than ever to lead their agencies toward smarter, more strategic spending.

AI-powered platforms aren’t just a trend — they’re a practical, proven way to improve decision-making, increase efficiency and ensure every public dollar is working as hard as possible.

To explore how procurement solutions from Euna Solutions, available through Carahsoft, can help your agency maximize value and streamline operations, visit the Euna Procurement page.

Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator for our vendor partners, including Euna Solutions we deliver solutions for Geospatial, Cybersecurity, MultiCloud, DevSecOps, Artificial Intelligence, Customer Experience and Engagement, Open Source and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles. Explore the Carahsoft Blog to learn more about the latest trends in Government technology markets and solutions, as well as Carahsoft’s ecosystem of partner thought-leaders.

Unlocking Productivity: How the Latest Creative Tech Innovations Support Government Teams

The pace of technological advancement continues to accelerate, and creative tools are no exception. For Government teams tasked with producing clear communication, detailed documentation or visually compelling reports, these innovations are more than just upgrades — they represent opportunities for greater efficiency, accessibility and impact.

Recent updates announced during major creative technology conferences in late 2024 introduce a new generation of features specifically suited to the evolving needs of Public Sector organizations. Here’s a look at how these enhancements can deliver real value.

Streamlining Collaboration Across Agencies

In the Government space, collaboration is often complex. Projects frequently involve multiple departments, external partners and strict compliance requirements. New cloud-based workflows offer:

  • Real-time co-editing: Teams can work simultaneously on documents, presentations or multimedia projects, reducing bottlenecks.
  • Version history and tracking: Enhanced tools help manage approvals and ensure compliance with audit-ready records.
  • Role-based permissions: Simplified access controls allow teams to securely share content without risking data integrity.

These features are crucial for agencies seeking to enhance teamwork while maintaining accountability and transparency.

Boosting Accessibility and Inclusivity

Accessibility is a fundamental priority for government organizations. New creative platform updates now integrate accessibility tools directly into content creation processes, offering:

  • Automated alt-text suggestions for images to meet WCAG standards.
  • Built-in accessibility checks to catch issues early in the design stage.
  • Simplified document tagging to ensure content is screen-reader friendly.

These innovations support Government mandates for inclusive communication, making it easier to serve all constituents.

Enhancing Visual Storytelling

Government messaging often demands clarity and impact. Recent creative updates deliver more powerful storytelling tools without requiring specialized design expertise:

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  • AI-assisted layout and design recommendations: Automatically suggest polished layouts for reports, social media posts and outreach campaigns.
  • One-click video editing: Tools that allow users to quickly trim, subtitle and brand videos for public service announcements or training sessions.
  • Customizable templates: Pre-built templates tailored to common Public Sector needs like policy briefs, public notices and infographics.

These capabilities empower Government communicators to produce professional-grade materials quickly and cost-effectively.

Strengthening Data Security and Compliance

Security remains paramount in Government operations. New creative technology offerings emphasize robust protections:

  • Enterprise-grade encryption for all files stored or transmitted via the cloud.
  • Secure identity management to control user access based on agency credentials.
  • Data residency options to comply with Local or Federal storage regulations.

By embedding these features natively into creative workflows, teams can innovate confidently without sacrificing security.

Embracing Sustainable Practices

Sustainability goals are becoming a priority across Government sectors. Updated creative tools now include eco-conscious features such as:

  • Optimized file formats that reduce storage needs and energy consumption.
  • Remote collaboration capabilities that minimize travel requirements.
  • Digital-first design options to support paperless initiatives.

These enhancements align with broader efforts to lower carbon footprints and demonstrate environmental stewardship.


Ready to Explore the Full Potential?

To learn how Adobe Creative Cloud’s newest updates can help your Government team improve collaboration, accessibility, security and impact, connect with us today.

Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator for our vendor partners, including Adobe we deliver solutions for Geospatial, Cybersecurity, MultiCloud, DevSecOps, Artificial Intelligence, Customer Experience and Engagement, Open Source and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles. Explore the Carahsoft Blog to learn more about the latest trends in Government technology markets and solutions, as well as Carahsoft’s ecosystem of partner thought-leaders.

Clear the Path to Rebuilding: Laserfiche Can Speed Up Permitting and Recovery

The LA wildfires left behind more than just burned homes and scorched landscapes. They left thousands of residents waiting—waiting to rebuild, waiting for approvals, waiting for their lives to return to normal.

For local governments, the challenge is not about issuing permits; it’s about restoring hope and stability. And they need to do it as quickly as possible. But the traditional permitting process wasn’t designed for disasters. It’s slow, paper-heavy and frustrating for both officials and residents.

What if there was a way to cut through the backlog and get permits approved faster? Laserfiche is an industry-leading ECM platform that makes that possible.

When Every Day Counts

Imagine a homeowner who lost everything in the fire. They have insurance money ready, a contractor lined up and blueprints in hand. But before they can break ground, they need permits.

They submit their application, but local permitting offices are overwhelmed. Stacks of paperwork cover desks, phone lines are busy and approvals move at a snail’s pace. Weeks turn into months. Frustration builds.

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Now, imagine a different scenario. The homeowner submits their permit online through a simple portal. The system automatically routes their application to the right department.  Any missing information is flagged upfront. Officials review and approve it digitally, cutting out unnecessary back-and-forth. The homeowner gets their permit in days instead of weeks.

That’s the power of Laserfiche.

Make Permitting Faster and Easier

Laserfiche transforms outdated, manual permitting into a fast, automated process. This automation helps local governments do more with less and keep up with demand.

Digital Applications Instead of Paper Piles

Rather than requiring residents to stand in line at government offices, Laserfiche allows them to:

  • Submit applications and supporting documents online
  • Track their permit status in real time
  • Receive digital approvals without having to visit multiple offices

For government teams, this means fewer phone calls, fewer lost documents, and a smoother process from start to finish.

Streamline Workflows and Boost Efficiency with Automation After a wildfire, the volume of permit requests can overwhelm city staff. Laserfiche eliminates bottlenecks by:

  • Automatically routing applications to the right people for review
  • Sending notifications when approvals are needed
  • Setting up reminders so permits don’t get stuck in the system

This keeps things moving, reducing unnecessary delays and helping homeowners start rebuilding sooner.

Make Smarter Decisions with GIS

Rebuilding isn’t just about speed—it’s also about safety. Some areas may be too fire-prone to redevelop with standard building practices. Some properties may need extra environmental and safety reviews before construction can begin.

Laserfiche connects directly with Esri ArcGIS, allowing officials to:

  • Link permits and inspection reports to real-time maps
  • Identify high-risk zones and flag permits that need extra review
  • Track rebuilding progress across the entire community

By combining permitting data with GIS mapping, governments can make informed, responsible decisions. These decisions can help protect communities and property owners from future disasters.

Keeping Up with FEMA and State Requirements

For local governments, disaster recovery isn’t just about issuing permit. It is about making sure everything is documented to receive state and federal funding.

Laserfiche simplifies compliance by:

  • Storing all permit records in a centralized, searchable system
  • Automatically tracking approvals, inspections, and changes
  • Generating reports for FEMA and state agencies without digging through stacks of paper

This ensures local governments don’t miss out on critical funding due to missing paperwork or lost records.

Keep Communities Informed in the Recovery Process

For residents affected by wildfires or disaster, waiting for a permit can feel like waiting in the dark. When will their application be reviewed? Where does it stand in the process? What else do they need to provide?

Laserfiche helps keep communities informed by:

  • Enabling residents to check their permit status via a a public-facing portal
  • Making information easily accessible by streamlining public records requests
  • Improving collaboration between departments so everyone stays on the same page

When people know what’s happening, trust in the process grows—and so does confidence in their local government.

Rebuilding Faster, Together

The wildfires may have destroyed homes, but they didn’t destroy the spirit of the communities they touched. Local governments have the power to clear the way for faster rebuilding—and Laserfiche can help.

With content management, automated approvals, GIS integration, and better compliance tools, cities and counties can:

  • Reduce permit approval times from weeks to days
  • Prevent paperwork delays and lost documents
  • Ensure compliance with FEMA and state regulations
  • Speed up inspections and safe rebuilding efforts
  • Improve communication and transparency for residents

For families and business owners eager to rebuild, every day matters. The faster the permits are issued, the sooner construction begins, and the sooner life can return to normal.

Let’s Get Started

If your city or county is struggling with permitting delays after the wildfires, Laserfiche can help. Contact us today to see how our automation and workflow solutions can support your recovery efforts. See why Laserfiche is a Leader.

Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator for our vendor partners, including Laserfiche, we deliver solutions for Geospatial, Cybersecurity, MultiCloud, DevSecOps, Artificial Intelligence, Customer Experience and Engagement, Open Source and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles. Explore the Carahsoft Blog to learn more about the latest trends in Government technology markets and solutions, as well as Carahsoft’s ecosystem of partner thought-leaders.

Modernizing Government Workflows: Breaking Down Silos for Faster, Smarter Collaboration

State and local government teams are under pressure to do more with less. They’re facing rising demands for digital services, growing cybersecurity threats, and shrinking budgets—but outdated systems slow them down. Siloed tools, manual processes, and limited visibility make it harder to serve communities efficiently.

So how can government teams move faster, work smarter, and improve service delivery?

From silos to seamless collaboration

Many government agencies rely on a patchwork of disconnected tools, legacy systems, and manual workflows to manage critical operations. While these systems may have worked in the past, a lack of modernization and cohesive results leads to wasted time, security risks, and high costs.

Agencies need more than just tools—they need a modern, connected way to work. By modernizing workflows and adopting agile, automated processes, they can:

  • Deliver services faster with fewer bottlenecks
  • Boost collaboration across IT, operations, and mission teams
  • Improve transparency with real-time project tracking
  • Make smarter decisions with AI-powered insights

How agencies are driving change

Government agencies are moving away from outdated, disconnected systems and adopting modern, integrated workflows to improve efficiency and service delivery. By leveraging automation, cloud-based collaboration, and agile project management, they’re breaking down silos, delivering better citizen services, and increasing productivity.

  • The California Department of Health Care Services saved $2.2M on one project  alone using Atlassian and improved delivery time by 66% with Cloud Enterprise. Read more about how they saved millions.
  • The State of Utah upgraded to Jira Software and Confluence Cloud, seeing more than 90% faster change reviews after cloud migration and completed migration 2.5 years ahead of schedule. Read more about their cost and time savings.

State and local agencies can apply these same principles to streamline processes, cut costs, and improve citizen services.

Start small, scale fast

Transforming government workflows doesn’t have to be overwhelming. Agencies can start with small, strategic changes that drive immediate impact and scale over time.

  • Identify bottlenecks. Where are delays slowing things down?
  • Automate repetitive tasks. Free teams for high-impact work.
  • Connect teams. Break down silos with transparent workflows.

Government agencies don’t need more tools—they need a smarter, integrated approach to getting work done.  

Connecting cloud solutions across an agency with Atlassian’s System of Work

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 Government teams—from California’s Department of Health Care Services to the State of Utah—are accelerating modernization by adopting multiple Atlassian cloud products across their agencies. These solutions aren’t just integrated—they’re connected in a way that creates a shared foundation for how work gets done. That foundation is Atlassian’s System of Work.

Built on the Atlassian Cloud, this System of Work connects tools, teams, and data to provide a unified context across programs and mission goals. It enables agencies to plan, track, and scale work more effectively, creating the clarity and collaboration needed to deliver better outcomes, faster.

Here’s how the Atlassian Cloud System of Work helps agencies work smarter—together:

  • Align work to goals. Ensuring every task and project is directly connected to strategic objectives enhances visibility and accountability across teams.
  • Plan and track work collaboratively. Utilizing tools like Jira enables teams to plan, track, and manage work collectively, fostering transparency and coordination.
  • Harness collective knowledge. Platforms like Confluence facilitate the sharing and organization of information, breaking down silos and promoting informed decision-making.

By adopting Atlassian’s System of Work, agencies can transition from fragmented processes to integrated workflows. With more clarity and collaboration, teams can move faster, collaborate better, and deliver exceptional services.

Ready to cut through the complexity? Learn more about Atlassian’s cloud solutions and join our April 15th webinar: Smarter Government, Faster Results: How AI & Cloud Are Transforming Citizen Services.

Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator for our vendor partners, including Atlassian, we deliver solutions for Geospatial, Cybersecurity, MultiCloud, DevSecOps, Artificial Intelligence, Customer Experience and Engagement, Open Source and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles. Explore the Carahsoft Blog to learn more about the latest trends in Government technology markets and solutions, as well as Carahsoft’s ecosystem of partner thought-leaders.

Join Carahsoft at Agentforce World Tour D.C.

Are you ready to explore the future of AI-powered CRM and connect with industry leaders? Join Carahsoft at the Agentforce World Tour D.C. on March 19 at the Walter E. Washington Convention Center! At this year’s event, experience exciting and informative demos, expert-led sessions and innovative speakers informing on the latest industry trends and products available. Explore virtual, hands-on trainings to learn how Salesforce can support your organization’s productivity and delivering modernized solutions.


Why Attend? 

As a proud Groundbreaker sponsor, Carahsoft is excited to showcase how we are helping Public Sector organizations leverage Salesforce’s innovative solutions. Visit our booth #102 in the Campground (exhibit hall) to gain insights on: 

  • How AI is revolutionizing government service delivery 
  • Success stories from federal agencies leveraging Salesforce 
  • Ways to maximize your existing Salesforce investments 
     

Featured Government Sessions 

Do not miss these insightful sessions focused on Public Sector innovation: 

  • AI for Government: Responsible Implementation Strategies 
  • FedRAMP and Compliance: Navigating Security in the Cloud 
  • Digital Service Transformation: Agency Success Stories 

Meet Our Leadership Team 

Connect in person with Carahsoft’s onsite Salesforce leadership team members: 

Bethany Blackwell, Kate McDonald, Victoria Ritter, Tyler Miller, Stephen Dickerson, Allison Mackin, Brian Mays, Kathryn Rodriguez, Terra Fawley, Kelsey Hall, Giovanni Rodriguez, Laura Howton, Sebastian Pagliarello and Tayo Akinduro. 


The #1 Networking Event: Public Sector Reception 

Continue the conversation at the anticipated after-party of Agentforce World Tour D.C.! 

Details: 

  • Date: March 19 
  • Location: Planet Word Museum, Washington, D.C. 
  • Time: 5:00 PM – 8:00 PM 
  • Register: Reach out to your Carahsoft representative for more information! 

Join Government leaders, Salesforce experts and industry partners at our annual reception that brings together the entire Public Sector Salesforce ecosystem for an evening of networking and collaboration.  

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Event Sponsors 

We thank our reception sponsors who make this premier networking event possible: 

Slalom, Brite Systems, S-Docs, IBM, Booz Allen, Southpoint Consulting, Sprout Social, Flosum, Odaseva, MB&A/Gridmate, ThunderYard, Higher Echelon, V3 Gate, Second Front, Copado, Provar and Accenture. 


Cannot Make It to D.C.? 

The Agentforce World Tour is coming to a city near you! Contact Salesforcemarketing@carahsoft.com to learn how we can partner at upcoming events: 

  • April 14: Denver 
  • April 24: Minneapolis 
  • May 21: NYC 
  • June 26: Boston 
  • October 14-16: San Francisco at Dreamforce 

Additionally, join us one of our collaborative Innovation Days events featuring Salesforce, tailored specifically for State, Local and Education agencies within the Public Sector. Check out the full line up of cities and dates coming up soon! 

With the rise of AI in business, agencies and organizations must ensure they are modernizing to utilize the unlimited potential of AI in the Public Sector. Whether you are new to Salesforce or familiar with all Agentforce World Tour has to offer, join us to engage in a full day of innovation and pursuing the advantages AI and other technologies. 

Register with Carahsoft now and secure your spot at Agentforce World Tour D.C. to learn more about how Salesforce can help your agency modernize and improve efficiency! 

Modernizing Government IT: A Case Study in JSM Implementation

A local government entity responsible for managing IT service operations across multiple departments (including Utilities, Fire, Clerk’s Office, City Manager’s Office, Finance, HR, and more) needed to modernize its IT service management system. Their existing ITSM platform was costly, difficult to maintain, and fragmented across departments, making it inefficient to manage service operations. To streamline operations, they selected Atlassian’s Jira Service Management (JSM) as a scalable, cost-effective solution that could be rapidly deployed to support IT and departmental service needs.

ANB Technologies partnered with the government entity to implement JSM, leveraging ANB’s high-velocity accelerators to optimize processes, reduce costs, enhance delivery speed, and automate workflows.


Key Challenges:

The local government entity faced several challenges with its legacy ITSM system, including:

  • Fragmented Service Operations: Each department had its own service workflow, causing inefficiencies and inconsistencies in handling service requests.
  • High Costs: The existing system was expensive, requiring significant investment in maintenance and lengthy upgrades.
  • Difficult to Maintain and Scale: Expanding the system to support additional departments and use cases was slow and complex.
  • Manual and Inefficient Workflows: The lack of process standardization led to delays, increased workloads, and poor visibility into service requests.

Our Solution:

To address these challenges, ANB Technologies implemented JSM as a modern, centralized IT service management platform, leveraging ANB’s High-Velocity Accelerators—built on industry best practices and preconfigured JSM components—to enable rapid deployment and streamlined operations.

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  • Incident Management: Incident management processes was optimized with a structured JSM workflow for consistent issue resolution across departments. SLAs and an impact-urgency-priority matrix improved categorization, routing, and response efficiency, while automated notifications kept stakeholders informed.
  • Service Request Management: JSM implementation also included development of automated workflows of service request types across multiple departments. The implementation included workflows for IT-related requests such as software and hardware provisioning, email access, and account setup. HR processes like employee onboarding and offboarding were streamlined.
  • Self-Service Portal: A JSM based self-service portal was implemented, allowing employees to submit and track requests in real time. The portal was backed by a comprehensive knowledge base, equipping users with self-help resources to resolve common issues independently.
  • Comprehensive Knowledge Management: A centralized knowledge base in Confluence was introduced, providing end-users and service agents with structured access to troubleshooting guides, department procedures, and internal support documentation for seamless collaboration and issue resolution.
  • Asset Management: For asset tracking, JSM Asset management application was configured to manage IT and city-owned resources, including laptops, desktops, software licenses, and department-specific equipment such as vehicles and facility assets. Data relationships between users, groups, locations, and divisions were established to provide comprehensive asset visibility and lifecycle tracking.

Outcomes:

By leveraging Jira Service Management (JSM), ANB Technologies rapidly delivered a modern IT service management solution, enabling the local government entity to:

  • Empower Users with Self-Service & Knowledge Management: Employees could self-resolve issues and track their requests, reducing IT and administrative workload.
  • Reduce Costs: Transitioning to JSM eliminated costly maintenance and licensing fees, lowering overall expenses.
  • Streamline Service Operations & Reduce Resolution Times: Unified JSM incident and request workflows improved service delivery and significantly reduced resolution times.
  • Improve Transparency & Visibility: Departments gained real-time insights into service requests, incidents, and asset tracking.
  • Speed to deliver: By eliminating lengthy platform upgrades and enabling rapid development, the time to market for launching new JSM features was significantly reduced.

Conclusion

By implementing Jira Service Management (JSM), ANB Technologies enabled the local government entity to replace its costly, fragmented, and difficult-to-maintain system with a centralized, scalable solution. The rapidly deployed JSM platform streamlined workflows across departments, reduced operational costs, improved service efficiency, and enhanced visibility—ensuring long-term success.


Join Atlassian, ANB Technologies, and Carahsoft during our webinar on March 18, 2025 to learn more about this use case and implementing Jira Service Management into your agency.


Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator for our vendor partners, including Atlassian, we deliver solutions for Geospatial, Cybersecurity, MultiCloud, DevSecOps, Artificial Intelligence, Customer Experience and Engagement, Open Source and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles. Explore the Carahsoft Blog to learn more about the latest trends in Government technology markets and solutions, as well as Carahsoft’s ecosystem of partner thought-leaders.

Better Together: How HPE, AMD and Nutanix Empower Modern Enterprises

The rapid evolution of enterprise technology has made modernization an urgent priority. Businesses today face challenges ranging from complex infrastructure and escalating costs to the rising demands of artificial intelligence (AI) and hybrid cloud environments. Together, Hewlett Packard Enterprise (HPE), Advanced Micro Devices (AMD) and Nutanix provide unified solutions that simplify operations, strengthen security and deliver unmatched performance, empowering organizations to navigate current demands and prepare for the future.


Addressing Market Challenges with Innovation

In a dynamic market where infrastructure complexity and cost pressures are top concerns, the combined expertise of HPE, AMD and Nutanix is driving transformative solutions. Nutanix’s hyperconverged infrastructure (HCI) simplifies multicloud management, enabling organizations to run workloads across on-premises, public and private clouds or colocation sites. With intuitive tools like Prism, Nutanix delivers flexibility, cost efficiency and robust security.

On the hardware side, AMD’s EPYC Central Processing Units (CPUs) have revolutionized the data center market, achieving a 34% market share through scalability (i.e. higher core count options that help reduce server footprint). Designed for diverse workloads, including analytics and hybrid workforce applications, AMD solutions like the 4th Gen EPYC CPUs provide outstanding performance while optimizing total cost of ownership (TCO).

Meanwhile, HPE’s ProLiant DX Gen 11 servers offer fast deployment, tailored configurations and scalable options for diverse business needs. Supported by OpEx models like GreenLake, HPE ensures financial flexibility, making modernization accessible for organizations of all sizes.


Unlocking the Potential of AI

HPE AMD Nutanix Better Together Modern Enterprises Blog Embedded Image 2025

AI is reshaping industries, and the HPE, AMD and Nutanix partnership enables enterprises to meet these infrastructure demands. Nutanix’s HCI platform, paired with AMD’s EPYC CPUs, deliver optimized performance for AI and machine learning (ML) workloads. The Nutanix DX 385 model supports up to four double-wide Graphics Processing Units (GPUs), providing accelerated compute for AI-driven environments. With features like network microsegmentation and automated lifecycle management, Nutanix ensures secure, optimized environments for AI applications.

AMD’s EPYC processors are tailored for AI applications, from small-scale enterprise large language models (LLMs) to large-scale generative AI. High core density and features like Secure Encrypted Virtualization (SEV) ensure robust performance and security. HPE complements this with ProLiant DX servers designed for AI workloads, including their “GPU in a Box” model, which simplifies deployment and scales with demand, making it easier for businesses to meet the demands of AI-driven applications. Together, these technologies provide enterprises with the computational power and flexibility to unlock AI’s potential within hybrid cloud environments.


Simplifying Modernization Across Infrastructure

Modernization is no longer optional—it is a necessity for businesses navigating an evolving IT landscape. Businesses face the dual challenge of balancing legacy infrastructure needs with the demands of the future. HPE, AMD and Nutanix simplify this transition by addressing performance, security, management and integration, ensuring organizations modernize effectively while maintaining operational continuity.

Performance

Nutanix software on AMD EPYC-powered HPE ProLiant DX servers handles workloads like virtualization, analytics, big data and AI/ML with exceptional performance. The 4th Gen EPYC CPUs deliver high performance across metrics including per core and per server, reducing infrastructure costs. High-frequency CPU options enable the provisioning of more virtual machines and workloads without increasing physical cores, ensuring businesses can scale seamlessly as demands evolve. HPE delivers two high-performance NVMe storage options, designed to boost data center performance while ensuring reliability and security. HPE NVMe Mixed Use (MU) SSDs use Peripheral Component Interconnect Express (PCIe) Gen4 to boost performance for Big Data, high-performance computing (HPC) and virtualization with fast transfers and low latency. HPE NVMe Read Intensive (RI) SSDs optimize read-heavy workloads like web servers, storage and caching with high-speed PCIe Gen3 and Gen4.

Security

Nutanix integrates features like automatic auditing, encryption and network microsegmentation to ensure compliance and safeguard IT environments. AMD EPYC processors add another layer of protection with SEV, isolating virtual machines with memory encryption for silicon-level protection. HPE’s Silicon Root of Trust protects firmware from the boot process and continuously monitors the Basic Input/Output System (BIOS), ensuring server integrity and preventing breaches​.

Management

Managing modern IT environments is simplified with Nutanix’s one-click updates and lifecycle management capabilities, which integrate seamlessly with HPE’s Service Pack for ProLiant. Nutanix Prism offers a unified management plane, enabling centralized control for clusters, applications and data. The intuitive management interface reduces complexity, empowering IT teams to handle hybrid cloud environments with ease and efficiency.

Integration

Pre-installed with Nutanix Acropolis OS (AOS), HPE ProLiant DX servers offer out-of-the-box solutions optimized for AMD EPYC processors. These systems support diverse hypervisors, including Nutanix Acropolis Hypervisor (AHV) and third-party options, giving businesses the flexibility to tailor infrastructure setups to specific needs. This collaboration ensures workload-specific performance and seamless integration across various deployment environments, helping businesses modernize without disruption.


HPE, AMD and Nutanix demonstrate the power of collaboration by offering a unified approach to modernization. By combining high performance, robust security, streamlined management and flexible integration, their solutions provide businesses with the tools they need to meet today’s challenges and prepare for tomorrow’s demands. Collectively, they simplify the journey to modernization, proving that they truly are better together.


Discover how HPE, AMD and Nutanix are better together in delivering powerful, secure and scalable solutions for modern enterprises. Watch our webinar, “Modernize Your Infrastructure with HPE & Nutanix – Powered by AMD,” to explore cutting-edge innovations and actionable strategies that transform IT environments.


Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator for our vendor partners, including HPE, AMD and Nutanix, we deliver solutions for Geospatial, Cybersecurity, MultiCloud, DevSecOps, Artificial Intelligence, Customer Experience and Engagement, Open Source and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles. Explore the Carahsoft Blog to learn more about the latest trends in Government technology markets and solutions, as well as Carahsoft’s ecosystem of partner thought-leaders.

Improve Airport Operations, Efficiency and Oversight with GIS Technology

As airports are experiencing a significant growth in passenger volumes, they face increasingly complex demands on infrastructure and operations. Geographic Information Systems (GIS) technology that collects, stores, manages, analyzes, and outputs spatial and nonspatial data, is essential for improving efficiency, ensuring safety, and maintaining customer satisfaction at airports. By integrating data from multiple sources, and by providing a comprehensive view of operations, GIS is being used to ingest and analyze real-time data feeds to support operations. GIS tools are deployed at airports to monitor and help manage facilities, maintain situational awareness, and to remotely track assets. Geographic Information Systems integrate with enterprise asset management systems, allowing facilities managers to visualize and schedule work orders and to monitor work activity, repairs, and predictive maintenance.


Manage Data With Real Time GIS

Airports maintain many staff, equipment and vehicles that move continually throughout their air and landsides. Whether it is during normal operation, in inclement weather, or when unplanned activity occurs, GIS technology improves real time situational awareness, safety, and operational efficiency. GIS enables supervisors and decision makers to track and manage mobile assets and field workers. As the information associated with these individuals, assets, and activities is collected and stored in secure, enterprise databases, the power to visualize and analyze them becomes available. These analyses include visualizing the movement of passenger baggage carts and other ground service vehicles, the locations of scissor lifts, power tools, wheelchairs, heavy equipment, accessories, and more.

Samsara Esri Airport Operations GIS Blog Embedded Image 2025

Airfield Inspectors are leveraging GIS to help them conduct daily Part 139 Inspections more quickly and efficiently. Using any Android or iOS mobile device, inspectors are capturing the locations, attributes, photographs, and other details of discrepancies in real time. The GIS field application they use for reporting leverages webhooks to generate work orders as soon as the issues are observed. This reduces maintenance response times and improves safety. Webhooks automatically push selected information about discrepancies to third EAMs, automatically initiating work orders. Webhooks are configured to immediately notify maintenance supervisors via SMS and emails of these issues, informing them of the need to take prompt action. With Indoor GIS technology, airports now have interactive, detailed interior floor plans of terminals where passenger activity can be tracked and analyzed. Understanding passenger movements and clustering throughout terminals and across time, helps facility, real estate, and lease managers make data driven decisions that ultimately boost revenue and improve customer satisfaction.


Safety and Security Through Readiness State

Safety and security are top priorities for airports. GIS is helping staff and tenants be safer and compliant with Federal Aviation Administration (FAA) safety, security, and environment regulations. To comply with FAA regulations, airports use GIS to improve their situational awareness. Noise monitoring tools give employees and aircraft operators better awareness of the airport environment by generating and visualizing real-time and historic data on the noise associated with flight operations. CCTV footage of activity and incidents help personnel at Airport Integrated Operations Centers (AIOCs) see, manage, and mitigate risks by understanding and learning from accidents so they can promote and encourage safer workplace behavior. Airlines also maintain AIOCs where GIS technology provides decision makers with Operations Dashboards giving them live 365/24/7 monitoring. Because location is the core of situational awareness, GIS is an essential component in maintaining safe, compliant operations. GIS technology is being used to see events and activity, and sends automated alerts of normal, unplanned, or suspicious activity, as well as inclement weather to stakeholders. By making real-time, location-based data more secure, accessible, and efficient, airports and air carriers go beyond safety and security, offering optimal customer service.


GIS and Oversight Granting Operational Efficiency 

To improve customer satisfaction, airports aim to reduce latency, wait times and delays, such as the time between when a passenger deplanes and when they receive their belongings at baggage claim carousels. By using GIS network analysis, airports are leveraging sensors attached to baggage handling vehicles to track their progress. This data can help airports make better data-driven decisions about route efficiency. Keeping track of mobile assets, vehicles, and personnel reduces turn times including taxi delays, gate availability and reassignments, deboarding, cleaning and passenger boarding; thereby, improving on time performance. In the longer term, these processes positively impact efficiency and help smart airports and tenants increase productivity and reduce costs.

GIS empowers users with Web Apps that offer secure, real time and historic oversight of their assets. Through geofences, virtual boundaries that correspond to real-world geographic areas, airports can track and monitor the movement of mobile assets in and around terminals and facilities. With these apps, planners and decision makers can see when and where equipment, tools, and personnel are active or idle. This oversight can help track fuel usage, schedule the parking of planes and more; allowing airports to optimize fuel usage, cutting down on cost and emissions. GIS can help streamline and automate routine tasks, such as vehicle and equipment inspections and maintenance reporting.


Enhance Efficiency with Samsara and Esri’s ArcGIS Velocity

Optimize airport operations using real time data, GIS mapping and geofencing using the Samsara Connected Operations Cloud and Esri’s ArcGIS Velocity. With Samsara and Velocity, airports can use GIS technology to map infield areas and create geofenced zones, tracking and measuring infield equipment to improve the readiness state, safety and security of airports.


Watch our on-demand webinar to learn more about leveraging Esri’s ArcGIS Velocity, along with the Samsara Connected Operations Cloud to analyze real-time data feeds to improve airport operations.


Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator for our vendor partners, including Samsara, we deliver solutions for Geospatial, Cybersecurity, MultiCloud, DevSecOps, Artificial Intelligence, Customer Experience and Engagement, Open Source and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles. Explore the Carahsoft Blog to learn more about the latest trends in Government technology markets and solutions, as well as Carahsoft’s ecosystem of partner thought-leaders.

Why Now is the Time for Government Agencies to Switch to Jira Service Management

The demands on government agencies are increasing. Citizens expect faster, more efficient services, and agencies are under pressure to modernize their operations and reduce costs. At the same time, legacy IT service management (ITSM) systems are struggling to keep up with the demands of the digital age.

That’s why now is the time for government agencies to switch to Jira Service Management (JSM). JSM is a modern, flexible, and cost-effective ITSM solution that can help agencies improve their service delivery, increase efficiency, and save money.


The Complete ITSM Solution for Government: Cost-Effective, User-Friendly, and Secure

Here are just a few of the reasons why JSM is the right choice for government agencies:

  • Cost-effective: A Forrester Total Economic Impact™ (TEI) study found that organizations using Jira Service Management realized a 277% ROI over three years, with a payback period of less than six months. The study also found that JSM can help organizations save $2.1 million by retiring their previous service management solution. JSM is more affordable than legacy ITSM solutions like ServiceNow, which can be complex and require expensive add-ons. JSM’s transparent pricing model means you’ll know exactly what you’re paying for, with no hidden fees or gotchas.  
  • Easy to use: JSM is user-friendly and easy to implement, even for non-technical users. Your team can be up and running quickly, without the need for extensive training.  
  • Flexible: JSM can be customized to meet the specific needs of your agency. You can easily create new workflows, add new features, and integrate with other systems.
  • Scalable: JSM can grow with your agency. Whether you’re a small team or a large organization, JSM can handle your needs.  
  • Secure: JSM is a secure platform that meets the stringent requirements of government agencies.


The Complete Solution for Modern Government: JSM’s Feature-Rich Platform

JSM also offers several features that are particularly beneficial for government agencies, such as:

  • Collaboration: JSM’s unified platform allows for seamless collaboration between IT teams and other business units. This can help to improve communication and coordination and speed up service delivery.  
  • Citizen Service Desk: JSM’s Citizen Service Desk provides a user-friendly portal for citizens to submit requests and track their progress. This can help to improve citizen satisfaction and engagement.
  • ITIL Compliance: JSM is fully compliant with the ITIL framework, the industry standard for ITSM best practices. This can help agencies to improve their IT service management processes.


Ensure Mission Success: Secure Your Agency’s Future with JSM

In addition to the benefits listed above, switching to JSM can also help government agencies to:

  • Future-proof their IT infrastructure: JSM is a cloud-based solution that is always up to date. This means you’ll always have access to the latest features and security updates.  
  • Improve their agility: JSM’s flexible and scalable platform can help agencies to adapt to change quickly and easily.
  • Reduce their total cost of ownership: JSM can help agencies save money on IT costs by reducing the need for expensive hardware and software.


The Future of Government Service Delivery is Here: Embrace it with JSM

The time for government agencies to embrace the future of IT service management is now. Legacy systems are no longer sufficient in meeting the evolving needs of citizens and the demands of a rapidly changing technological landscape. Jira Service Management offers a compelling solution to these challenges, providing a modern, flexible, and cost-effective platform for enhanced service delivery.

By switching to JSM, government agencies can unlock a world of possibilities:

Enhanced Citizen Service Delivery: Empower your team to deliver exceptional service faster and more efficiently, improving citizen satisfaction and engagement.

Reduced Costs: Streamline processes, automate tasks, and unlock trapped resources, resulting in significant cost savings.

Improved User Experience: Cultivate a user-friendly service environment that fosters collaboration and satisfaction for both internal teams and citizens.

Future-proof your agency: Ensure your technology can adapt to evolving needs and scale alongside your growth.


Don’t let your agency fall behind. Embrace the future of ITSM with Jira Service Management. Contact Oxalis today to embark on your journey towards a brighter, more agile, and citizen-centric future. Our team of experts will guide you every step of the way, ensuring a smooth transition and unlocking the full potential of JSM for your agency.


Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator for our vendor partners, including Atlassian, we deliver solutions for Geospatial, Cybersecurity, MultiCloud, DevSecOps, Artificial Intelligence, Customer Experience and Engagement, Open Source and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles. Explore the Carahsoft Blog to learn more about the latest trends in Government technology markets and solutions, as well as Carahsoft’s ecosystem of partner thought-leaders.