Cybersecurity Initiatives from TechNet Cyber 2023

Posted on by Francis Rose

The global prominence of technology, cyber power and cybersecurity is vital to U.S. political and economic success. At TechNet Cyber 2023, a conference held in Baltimore, Maryland, Government, industry and academic partners discussed solving global security needs. This year’s conference, which took place May 2-4, focused on numerous topics including Zero Trust, multicloud and defense strategies against bad actors.

Thunderdome: The New Zero Trust Framework

Thunderdome is the new Zero Trust framework to improve cyber security and posture, created by the Defense Information Systems Agency (DISA), a combat support agency that provides information technology and communications support. Lieutenant General Robert Skinner, the director of DISA, attests that Thunderdome meets 131 of 153 key standards that were laid out by the Department of Defense (DoD) as a part of its strategy for Zero Trust. With that and further growth, Thunderdome is well on its way to being a vital part of Zero Trust cybersecurity.

However, Thunderdome is not a one size fits all solution, as its scalability and modularity will require ongoing assessment. At the event, Lieutenant General Skinner highlighted three key components to understanding where Thunderdome fits into agencies. They are known as the “three Ps:” posture, position and partnerships. The first part, posture, evaluates where an agency stands with its technology and processes in relation to its cyber posture. The second element, position, is the utilization of these resources to achieve the best results. And lastly, partnerships form the cornerstone of maximizing business capabilities. In relationships with allies and partners, all participants can help each other and ensure that they are all on the same page.

Much of this manifests in Thunderdome’s process of improving agency posture with regards to the workforce. Through education, the right training, retention and hiring those with the right skillsets, agencies can improve their industry posture. Lieutenant General Skinner stressed that to support the current workforce, it is vital for agency leaders to “know and understand what their capabilities are to move them in the right place.”

The Pentagon’s MultiCloud Environment

The Pentagon’s multicloud environment is designed to give practitioners access to the best of technology. However, the complexity of the multicloud environment can lead to issues if not managed correctly. To combat this, Armon Dadgar, HashiCorp’s CTO and Co-founder, recommends forming a consistent way for practitioners to set up cybersecurity infrastructure on other platforms. As agencies seek to decomplexify systems, one way to achieve this in both the public and commercial sector is by establishing a consistent approach to the multicloud. Agencies should be intentional about instituting abstraction layers and begin by defining a central platform team to create a common blueprint across environments. This way, there is an organized standard for future processes.

Threats to Cybersecurity

Wanda Jones, a principal cyber advisor of the U.S. Air Force, discussed how to protect against hackers with evolving threats. Bad actors are aggressive, always moving and attacking industry’s weak spots. The best way to defend capabilities is to detect threats early on and respond in a timely manner. Agencies must always be monitoring and improving to stay on the offensive. A solid start to improving the Zero Trust is improving security architecture and providing access to those with known identities within the agency.

With the continued focus on cybersecurity, the Federal Government maintains the public’s safety and security.

To learn more about the topics discussed at TechNet Cyber, View the full Fed Gov Today episode co-sponsored by Carahsoft.

*The information contained in this blog has been written based off the thought-leadership discussions presented by speakers at TechNet Cyber 2023.*

Why AppExchange Use Offers Agencies Untapped Opportunity

Posted on by Bethany Blackwell

In our first Insider’s Guide, we’re pulling back the curtain on the world’s largest cloud app marketplace, the Salesforce AppExchange, to offer a look at what it is, how it works and how it can provide value to agencies in extending their investment in the Salesforce platform. With the government’s increased focus on improving service delivery — particularly public-facing services per the presidential administration executive order on customer service — taking advantage of possible software-as-a-service integrations with the Salesforce customer relationship management platform makes logical sense. Download the guide to learn how AppExchange helps organizations increase productivity, eliminate risk and save time.

Nintex DocGen for Document Creation, Automation and Management

“A great example would be voter registration cards. Every year, you need to update it. We make it really easy to go out and maintain it with our solution and not have to go into code to make updates. It becomes easy to create, easy to maintain going forward and not having to spend budget on development cycles or development resources to build these solutions. The alternative is to write and maintain custom Apex code, which requires an advanced skill set and takes more time. This is a faster way to develop it and an easier way to maintain it.”

Read more insights from Steve Witt, Director of Public Sector at Nintex.

FormAssembly for Secure Online Forms

“Specifically, we’re the most secure and compliant platform in the entire marketplace. That is how we go to market, that’s what we pride ourselves on: being good stewards of our data, being thought leaders in that space. Government organizations should use us because, doubling down on the security and compliancy, we’re tailored for highly sensitive data. We’re built for that. We hold the distinction of being the only FedRAMP-ready platform on the marketplace in this category. We also hold SOC 2, ISO 27001, PCI DSS and GDPR compliance. And really, what that means for our customers and partners is that we’re experts in this space, and that will mitigate any risk and collecting data for your organization, whether it’s here in the United States or abroad.”

Read more insights from Paul Lazatin, Director of Partnerships at FormAssembly.

WalkMe for No-Code Digital Adoption

“What makes us unique is that we have the ability to overlay on any enterprise application in the tech stack, commercial off-the-shelf (COTS), government off-the-shelf (GOTS) or custom-built. By doing so, we’re able to create better user experiences, drive employee productivity and monitor digital adoption on any enterprise application that’s being deployed out to the federal government, whether those applications are internal to employees or externally facing for taxpayers and constituents.”

Read more insights from Carl Wright, Director of Public Sector of Federal Sales at WalkMe.

Odaseva for Enterprise Data Protection

“Many federal and state organizations have questions that need answers when it comes to managing their Salesforce data. How do Salesforce users archive data that is no longer needed? How do they comply with regulations such as those from the National Institute of Standards and Technology or in the California Consumer Privacy Act? That’s why we at Odaseva consider the data management lifecycle. Odaseva helps organizations comply with the strictest data regulations and guard against data failure — all with precise control on a field-tested platform to scale with ease. And we deliver this with the strongest data security features that exceed the requirements of even the most complex, highly regulated businesses in the world.”

Read more insights from Matt Carstensen, Senior Solutions Engineer at Odaseva.

Conga Apps for Contract and Workflow Management

“Conga offers a flexible platform and set of solutions built natively on top of Salesforce that address a broad set of needs for federal, state and local government entities. Our products include Composer, the number one downloaded application on Salesforce’s AppExchange. Conga Composer allows public sector customers to automate document generation to get work done faster and easier in Salesforce. Users can create documents with dynamic data from Salesforce in the correct template, then send it, store it and trigger the next business process. Conga Sign is a modern and highly secure e-signature solution. We now offer a FedRAMP-certified version of our e-signature solution, which is getting quite a bit of attention.”

Read more insights from Eric Daggett, Vice President of Sales for Public Sector at Conga.

Download the full Insider’s Guide for more insights from these AppExchange leaders and additional interviews, research and infographics.

7 Key Takeaways from HIMSS23

Posted on by Tim Boltz

In April, over 40,000 global health professionals converged in Chicago for the highly anticipated HIMSS23 Global Health Conference & Exhibition. Over the course of five days, healthcare, government and technology leaders discussed everything from wearable medical devices and artificial intelligence (AI) to cybersecurity and compliance. Here are some highlights and key themes from the conference.

Change is happening quickly: The buzz around ChatGPT offers a perfect illustration of just how quickly AI has become part of our everyday lives. There are many applications for AI in the healthcare space as well. In procedure rooms, cameras with AI can ensure processes are being followed, and thereby helping avoid malpractice. One key question circulating at the conference was: how can regulations be put in place to protect patients and practitioners’ privacy as this new technology starts to be implemented?

The cloud is here to stay: Underpinning many new technologies is the cloud. As more healthcare organizations use hybrid and multi-cloud environments, compliance becomes increasingly complicated and important. This is particularly true considering regulations and data protection laws are constantly changing. One benefit is there is a lot of overlap between compliance requirements. Looking for these common requirements (i.e. encrypting sensitive data) can help organizations navigate the seemingly complex world of compliance.

Data presents a paradox: Data holds tremendous potential to transform healthcare operations, but the promise of data-informed decision-making must be balanced with both the data overload felt by those on the front lines, and the preservation of patient privacy. Electronic health records (EHRs) have made the lives of doctors and nurses easier in many ways, but they have also required workers to document much more granular information to meet regulation and reimbursement requirements. As such, many workers are skeptical of health IT’s ability to alleviate burnout. Integrating data into the culture of the organization is the best way to ensure everyone is capturing the proper data and maximizing new technology investments.

Pursue interoperability: Not just having the data, but sharing that information is also crucial. By improving access to clinical data across institutions, we can discover new therapies, lower medical costs and improve patient care; however, interoperability also requires compliance and due diligence. At HIMSS23, panelists from the National Institute of Standards and Technology (NIST) described how next-generation database access control can facilitate data-sharing without moving large volumes of data. This promotes interoperability while preserving local protection policies. Additionally, panelists from the Centers for Medicare and Medicaid Services (CMS) emphasized the importance of Fast Healthcare Interoperability Resources (FHIR) standards.

Care is expanding beyond hospital walls: Increasingly, wearable technology is becoming a staple of healthcare, as it can help with monitoring everything from glucose levels to physical activity, in addition to supporting weight control and disease prevention. More than anything, wearables offer the opportunity to continue patient care outside the walls of the hospital, which reduces the cost of care. The data collected by wearable technology holds tremendous potential for analysis at both a patient level and the population level.

Cybersecurity must be top-of-mind: While wearables have many benefits, they must be used with cybersecurity in mind. A continuous glucose monitor that connects to the internet and patient portal, for example, could put all patient data at risk if the device is compromised. That’s why an Institute of Electrical Engineers (IEEE) working group has developed a framework with Trust, Identity, Privacy, Protection, Safety, Security principles (TIPPSS) for keeping devices with sensors safe. The goal is to make TIPPSS the standard for clinical Internet of Things (IoT) devices first, then for other solutions.

Privacy: Patient privacy was also a leading theme at HIMSS23. When working with AI, algorithms must be trained on large volumes of data. At the conference, panelists discussed how healthcare providers and tech companies can balance using this protected health information (PHI) to improve AI while still adhering to privacy laws like HIPAA. Data de-identification is one approach to get the most out of large volumes of data while maintaining patient privacy.

Overall a common thread throughout HIMSS23 was balance. Healthcare providers and tech companies must balance the promises of technology with due diligence, while working in partnership to develop innovative solutions. From data standards to data privacy, it is crucial to collaborate with the government to lay the right foundation for using these cutting-edge technologies.

Visit our Healthcare Solutions Portfolio to learn more about HIMSS 2023 and how Carahsoft can support your organization’s healthcare technology goals and initiatives.

*The information contained in this blog has been written based off the thought-leadership discussions presented by speakers at HIMSS 2023.*

Higher Education All-In on Cloud-First

Posted on by Tim Boltz

Is digital transformation in higher education possible without the cloud? Not likely. When that transformation is viewed as a journey, not a destination, the essential role of cloud-based resources as enabling and empowering infrastructure comes sharply into focus. Institutional performance, operational efficiencies, student success — the primary goals of digital transformation in higher education today — are only possible with the agility and scalability of cloud-based computing and resources.

Without a clear strategy in place, digital transformation and cloud migration can start to look like a game of whack-a-mole. As teams weigh where cloud solutions will take them next, understanding and articulating the need to include data-intensive computing, security, reporting, and analysis is imperative. That’s all the more true as students increasingly demand a level of personalization and engagement that can only be delivered through a robust analytics and data infrastructure. Download the guide to learn how to grow beyond today’s analytics programs and to mature them for endemic management and strategy.

Cloud Budgets Keep Growing

“‘As higher education institutions continue to pivot toward continuous modernization practices, the SaaS segment of the cloud is likely to see the most investment,’ noted Damien Eversmann, Chief Architect for Education at Red Hat. ‘Cloud resources provide the agility and flexibility needed to support the culture of change that continuous modernization demands. As long as security practices are properly maintained, cloud adoption is one of the best tools for academic institutions to stay ahead of the curve.’ All cloud categories are expected to see growth in 2023, according to Gartner, with the most significant anticipated growth in Cloud Management and Security Services and Cloud Application Infrastructure Services (PaaS).”

Read more insights from Damien Eversmann, Chief Architect for Education at Red Hat.

Accelerate Agility and Integrate Data

“Today, higher education IT professionals refer to “the new normal” when discussing the many modes of learning, research, and other day-to-day hybrid work now possible thanks to cloud computing. The monumental movement and general acceptance of the cloud within higher education happened nearly overnight, after years of hesitance and reluctance on the part of higher ed leaders who sought greater on-site control over data and operations. That reluctance transformed to trust as cloud-based operations proved their mettle, and institutions by and large today embrace a new way of working through the ongoing and continuous change of digital transformation. “That’s probably the biggest change — that change is the constant,” said Bill Greeves, an industry advisor for SAP who supports the organization’s education customers. As a former CIO and deputy county manager for Wake County, N.C., Greeves saw firsthand the overnight transformation to cloud-based workloads to keep government and citizen services up and running at the onset and throughout the pandemic.”

Read more insights from Bill Greeves, Industry Advisor for SAP.

Essentials for Navigating Cloud Implementations

“While the mission of higher education has never changed, the means of fulfilling that mission continue to swiftly evolve, particularly as a result of cloud computing technology and the migration of workloads, applications, storage — pretty much everything — to the cloud. Higher education research, in particular, enjoys many benefits from the cloud, including rapid provisioning of data and applications, or abstraction, which ensures non-technical users can readily deploy cloud resources and quickly get back to the real task at hand: research. Cloud is at the heart of institutions’ ongoing march to digital transformation, but that’s not all: Prompted by the pandemic, many colleges and universities have also embraced the rapid adoption of cloud capabilities in support of remote work and collaboration.”

Read more insights from Hunter Ely, Security Strategist at Palo Alto Networks, and Mathew Lamb, Manager, Pre-Sales Cloud Native Solutions at Palo Alto Networks.

Download the full report for more insights from these from these higher ed Cloud leaders as well as additional perspectives and industry research.

Better Cloud with Nutanix and HPE

Posted on by Scott Ellis

Today, almost everything online is conducted and saved through the cloud. Government agencies face the obstacle of modernizing their software infrastructure and navigating cloud-based solutions to achieve mandates. That’s why Nutanix, an American cloud computing company that unites public cloud simplicity and agility with private cloud performance and security, has taken up the mission to radically simplify and secure how organizations across all industries and sectors run apps and manage data. With its recent partnership with Hewlett Packard Enterprise (HPE), Nutanix aims to create and provide its own private cloud platform that unifies storage, provides database and desktop services, provides hybrid cloud infrastructure and offers cloud management with the goal of supporting any application and workload. All these objectives have been optimized into one secure, easy-to-use product—Nutanix Cloud Platform.

One Unified Cloud

Nutanix pioneers the cloud market with an adaptable, endlessly scalable user-interface. With its built-in intelligence system, Nutanix Cloud Platform can manage apps and data to maximize efficiency and performance. Its features are robust and resilient, as it will replicate data in small slices so that the software can efficiently recover from outages and withstand cybersecurity attacks.

Nutanix HPE Cloud Blog Embedded Image 2023

HPE and Nutanix’s global partnership brings customers more options. Unlike other cloud spaces, which have predetermined settings, Nutanix Cloud Platform grants users additional flexibility to adapt the cloud to their needs. Users can customize their clouds, apps and technology stacks with rapid time-to-value benefit. The cloud platform has the largest breath of platforms among any cloud, the ability to run ESX AHV and the freedom to scale up or down. Nutanix Cloud Platform includes a hybrid cloud infrastructure, a unified control plane, unified APIs, a secured base, a built-in hypervisor and a built-in lifecycle management.

Nutanix enables every industry to meet its goals. Fourteen different platforms are certified on HPE, giving users the option to choose which solution they use. Over the last 24 months, Nutanix has maintained a 91% Net Promoter Score reflecting its satisfied customer base, considering that the average NPS score is 45%.

Secure with Nutanix

As the world’s largest retailer of software, Nutanix must not only be prepared to deliver a beneficial product, but a secure product. Since multiple Federal, military and intelligence agencies use Nutanix, and since the basics of Government standardize around Nutanix, its cybersecurity is an issue of national security. Nutanix provides several vital security features, including:

Factory security hardening and baseline
Automated configuration validation and self-healing
Data-at-rest encryption
Localized encryption key management built into the system
Network segmentation and micro segmentation
Multi-factor authentication, role-based access and security assertion markup language
Data protection, including snapshotting and multi-site capabilities, synchronized replication and constant availability
Security on back end that monitors the network and investigates violations to ensure continuous compliance on company scanning tools
Encryption capabilities built into the software that cluster lockdown to ensure data cannot be accessed by outside actors

In addition, on request of the Government, Nutanix added a Kernel-based Virtual Machine, which makes the software substantially easier to use. The cloud platform’s certified solutions and joint engineering encourages users to acquire and expand vaster capabilities. By automating the process, Nutanix Cloud Platform promotes sustainable life cycle management.

Nutanix’s cloud is always improving. Manufacturers share testing notes to evaluate the most accurate assessment of the product. There is a dedicated support group for Nutanix and HPE customers that can help users with any issues that arise. Through consistent updates and a shift from capacity-based licensing to processor based, these cloud providers ensure the product is user friendly and easy to bundle with other products.

Better Together

With Nutanix and HPE’s partnership, the cloud has been revitalized as a user-friendly, unified platform to keep industries secure, as well as to provide a streamlined platform for all workloads and data. With Nutanix Cloud Platform, customers can minimize cost, performance and risk all with one product.

View our webinar and dive deeper into the benefits of Nutanix Cloud Platform from Nutanix and HPE’s partnership.

3 New Ways to Integrate Microsoft Teams with Your Purpose-built Technical Collaboration Platform

Posted on by Barry Duplantis

Technical and operational team members rely on a broad range of specialized tools: GitLab, Jira, Jenkins, ServiceNow, Zendesk, and many others. Meanwhile, their colleagues across the organization may also use general-purpose solutions such as Microsoft Teams. In fact, many of your people involved in application development, IT operations, and other technical workflows need to stay connected to Teams. And that presents some opportunities.

Microsoft Teams provides a useful all-employee meeting and chat experience. But it can’t deliver the features your technical and IT teams need, such as:

Built-in integrations with specialized developer and technical tools
Project- or topic-specific channels for in-context conversations
Customizable playbooks or digitized checklists to optimize technical workflows
Ironclad security for mission-critical workflows connecting to sensitive systems

Mattermost for Microsoft Teams Collaboration Blog Embedded Image 2023

For these capabilities, smart organizations rely on a purpose-built technical collaboration platform. An effective collaboration platform provides a single plane of glass that gives all team members a unified environment for information sharing, project tracking, and both real-time and asynchronous collaboration.

Fortunately, organizations now have an effective means of integrating Microsoft Teams and Microsoft 365 into their technical and operational processes. Mattermost for Microsoft Teams enables technical users to stay connected to Teams while collaborating in a highly customized and secure collaboration environment.

In particular, three innovative capabilities can equip your organization to turbocharge Teams integration and accelerate your technical workflows:

Secure, customizable Teams messaging extension: The Teams messaging extension allows technical users to collaborate in secure shared channels across the Mattermost and Teams experiences. Users can take advantage of integrated voice, video, screen share, and calendar across the two platforms. They also get unified user management and authentication through Azure Active Directory and Active Federation Services single sign-on. The extension allows Teams users to connect to hundreds of technical and developer systems, along with custom in-house tools, by using their technologies of choice.
Private communications mode for sensitive content: A private communications mode ensures strong security for your sensitive data and technical intellectual property (IP). With this capability, you retain complete control of all messages and files sent. You can optionally store data outside the Teams environment in your own encrypted databases in private or public clouds, including Microsoft Azure, AWS, and Google Cloud Platform (GCP).
Business continuity mode during Teams outages: Mattermost for Microsoft Teams can be deployed in private or public clouds independent of Azure. That means you can now maintain vital communications, security, and resiliency functions during an outage of Microsoft 365.

With these features, you have new capabilities to optimize collaboration for technical and operational teams. Centralized IT functions can give your technical teams an extended customization experience while enabling them to remain firmly integrated into the all-employee Teams and Microsoft 365 platforms.

Through the integration of Mattermost and Teams, your technical operators can stay connected to nontechnical stakeholders. Yet within the same environment, they also have direct access to the webhooks, slash commands, custom plugins and apps, automations, workflow orchestration, and project management they need.

Technical and operational users can now leverage Teams while collaborating in a customizable environment – with the security, specialized tools, and purpose-built automations that optimize your mission-critical workflows.

View our demo on integrating Mattermost with Microsoft Teams.

Supporting the Student Journey Through Digital Transformation

Posted on by Joel Kennedy

What Does it Mean to ‘Go Digital’?

Digital transformation is a critical topic for higher education institutions globally to help them become more innovative, agile and resilient to support their students. Keys to adopting digital can be categorized into four areas—pandemic, prediction, personalization and performance. The pandemic proved the need for reliable digital resilience so that schools can quickly pivot to online learning, meaning more flexibility, scalability and agility. Anticipating touch points for the general student journey from applications to graduation and alumni status allows institutions to better predict unique education tracks, and through data collection, create personalized experiences for students and faculty. With the right tools in place, both students and staff can have automated task management and digital performance throughout their higher education.

Delivering a Seamless Digital Experience

These capabilities and more are aspects of the education experience students have come to know and expect from their campuses. With the understanding of why digital transformation is important, here are three takeaways institutions can explore to deliver improved experiences and increase the overall quality of student engagement.

Adopting Cloud-based Solutions: The pandemic necessitated change across the entire education system to remote and hybrid learning environments. Moving to the cloud allows organizations to become more scalable and agile, ensuring students can access everything they need to be successful within one engagement system.
Utilize Artificial Intelligence Chat and SMS Bots: Whether through a website or mobile app, predictive technology like chat bots can assist students in completing specific touch points of their student journey. By anticipating what students are currently aiming to accomplish, providing helpful information with the click of a button and giving quick and easy direction to what is most relevant for them, an AI chat or SMS function can track and engage each of those touch points for institutions to best support their students daily.
Prioritize Student Digital Security: Before students arrive on campus, they often must create an account for submitting their college applications. Once they are immersed in the university’s various online learning tolls and processes, they typically must make multiple accounts with numerous different passwords. Implementing security measures such as multi-factor authentication and other 2-step security methods ensures only the right student is accessing their personal information and data.

Integrating and Examining Data to Enhance Student Engagement

Implementing new strategies and technologies often comes with a significant amount of transition for any campus’ community, but starting with small integrations and building upon each success can slow the pressures of digital transformation. An institution that understands what capabilities and goals each of its department has allows it to create more successful implementation plans for new solutions. Change management, like valuable training and guidance for staff, plays an integral role in ensuring efficient progression of solution integrations into those individual departments. In addition, institutions must remain engaged with staff after new changes are incorporated to understand their pain points and strategize opportunities for fine-tuning.

No matter what stage students are at in their journey through higher education, securely and efficiently integrating their data into new technologies across campus empowers institutions to better understand individual learning tracks. Institutions should examine a student’s qualities and data from a holistic point of view to best engage with and support them, instead of attempting to piece each departments information together for a less comprehensive perspective.

Analyzing student data and activity also motivates institutions to revisit their digital operations and presence to find areas for improvement. It is imperative that websites, learning tools and accesses are functioning quickly and reliably to best serve the students utilizing them. For example, an institution may consider that lower application rates are due to how many students abandoned their application submission process after factors like an unsuccessful login, inability to create an account, errors when submitting, long wait times for tech support, etc. Understanding these barriers enables institutions to promptly address them and streamline the process for any new applicant.

Empowering Higher Education for Success

Increasing student engagement with a multitude of efficiently integrated solutions gives institutions the opportunity to better understand what their students need to be successful through their educational journey. Though there is much more to digital transformation, these key takeaways allow higher education professionals to strategically plan technology and solution implementations to improve their students’ experiences.

Together, Genesys and GTS are hosting a series of webinars to educate attendees on the most reliable and efficient solutions for their student experience and engagement challenges. Join these cloud, digital and AI technology experts for part 3 of their webinar series and learn how your organization can support the student journey.

States Can Build Economic Efficiencies Into Complex, Sophisticated IT Environments

Posted on by Brandon Shopp

Modernizing IT is a priority for all levels of government. Despite its importance, a recent National Association of State Technology Directors study found only 50% of the 38 states surveyed have “budget mechanisms for specifically addressing IT modernization.” At the same time, 84% reported they had increased cloud services—and 76% increased their network infrastructure and bandwidth—because of the pandemic. To put it mildly, growing and scaling services without a budget isn’t ideal. However, building economic efficiencies into an increasingly complex, sophisticated IT environment is possible.

One way to approach cost containment is to build it into the approach taken when developing cloud-native applications and instilling the management of these applications with this mindset. This will likely pose challenges—developers are rarely responsible for the decisions about how their apps are implemented, used, or scaled. Likewise, those responsible for making decisions about infrastructure resources, maintenance, and operations may not understand or account for how much it costs to keep these cloud-native apps going. Here’s a look at how developers and operations management teams can better understand and manage the cost of application modernization programs:

The Relationship Between Cost Containment and the Modern Developer

The application development phase offers an opportunity to lay the foundation for cost containment and is a vital part of developer maturity.

An easy way to move toward cost-effective, sustainable applications is to adopt the underpinning of reliable operations—monitoring and observability. When developers ensure new and modernized applications include monitoring from the outset, DevOps and site reliability engineering (SRE) teams can better understand the state of their systems and proactively debug systems in production. This benefits the organizations who own these applications in the long run.

Here’s an example: suppose an application relies on platform-managed serverless or orchestrated containerization. There’s no shortage of opportunities to provide rich performance data for both developers and operations using commercial cloud-native or open-source monitoring options.

Through monitoring, developers can quickly get a sense of application durability and develop more sustainable applications to support cost containment. Considering sustainable cost containment during the dev phase isn’t best left to IT leaders; agency leaders will greatly appreciate the developer who builds the foundation into their apps.

Keys to Containing Cost

It’s also crucial to address agency leaders’ responsibility for ensuring the high performance of cloud-native applications once deployed. As much as we’d like them to, cloud-enabled technologies don’t maintain a minimum latency or uptime on their own. IT and network operations teams continuously monitor the health of cloud applications, infrastructure, and the networks they rely on to ensure a quality user experience and an uninterrupted mission.

They need full-stack observability without added costs for procuring and managing multiple monitoring tools and accommodating new reporting, alerting, and automation needs as time progresses. IT leaders can control costs in a cloud-native future by ensuring their developers and IT operations teams utilize the same centralized and automated monitoring tools—from launch to sunset.

By consolidating tools and achieving observability across services and agencies from a single integrated pane of glass, these teams can occupy the same monitoring domain and ensure peak performance of the entire application, infrastructure, and network environment while saving time and containing costs.

The cost-containment advantages of automation also can’t be overstated. Instead of IT pros spending hours trying to identify, diagnose, and fix hard-to-find performance issues, modern monitoring tools run in the background, automatically identifying performance issues and recommending optimization fixes.

As new systems and cloud-native applications come online, these systems allow agencies to quickly and easily scale their monitoring capabilities without additional expense, no matter how complex their cloud, multicloud, or hybrid environment becomes.

The results? A pathway for states without the budget for cloud and IT modernization to create economic efficiencies.

To learn more about SolarWinds’ observability platform, click here.

Learn How BEINCOURT, Carahsoft and Zoom Work Together to Make Hybrid Legal Proceedings a Permanent Reality

Posted on by The Carahsoft Team

In 2020, a global shift occurred that prompted many industries to embrace new technology. Legal proceedings that previously followed strict in-person protocols suddenly shifted to a virtual environment and turned to platforms like Zoom for solutions.

While in-person hearings have now resumed in most jurisdictions, hybrid court proceedings are here to stay. This new reality is the driving force behind a new partnership between Zoom, BEINCOURT and Carahsoft, who share the mutual goal of supporting a seamless transition from the virtual courtroom to a hybrid one in jurisdictions across the country.

The Benefits of Hybrid Proceedings

Carahsoft BIENCOURT Zoom Court Room Announcement Blog Embedded Image 2023

While the main benefit of virtual legal proceedings initially was continuity, other benefits quickly became apparent. Courtrooms using Zoom were able to expand access to a broader audience and make proceedings easier, more accessible and less financially burdensome for the parties involved.

Additionally, regarding court proceedings involving domestic violence or emotional abuse, the use of video technology provided victims peace-of-mind by allowing them to pursue justice through the legal system without having to share a room with their alleged abusers.

In essence, a hybrid model allows governments to reap the benefits of in-person proceedings and virtual ones. Even so, many courts need help choosing and procuring the right technology to enable this transition.

“Jurisdictions are at different stages of their technology journeys,” said Matt Mandrgoc, Head of U.S. Public Sector at Zoom. “With physical proceedings back underway, many courts are struggling to integrate video conferencing technology with traditional proceedings. That’s why this partnership and Carahsoft’s support is so important.”

Technology in the Hybrid Courtroom

As leaders in their respective spaces, BEINCOURT and Zoom are particularly well positioned to offer federal, state, and local governments a scalable, seamless way to support hybrid hearings. It is crucial for those physically in the courtroom to be able to interact with those joining virtually — just as it is crucial for the judge to remain in control of the proceedings.

By using BEINCOURT and Zoom together, the following features enable a seamless hybrid courtroom experience:

High-quality speakers and microphones
Multiple camera shots of the courtroom
Mechanisms for digital evidence presentation
Support for simultaneous language interpretation
Complete audiovisual control, including the option to stop screen or video sharing, and mute audio
Annotation and ASL capabilities for improved accessibility
The ability to play white noise to prevent attendees and jury members from hearing sidebar discussions

See a Mock Hybrid Courtroom Today

While Zoom and BEINCOURT offer the technology to power a hybrid courtroom, Carahsoft simplifies the procurement process for potential customers. Carahsoft will distribute the offering through relevant channels, tapping into their diverse public sector partner ecosystem.

Additionally, Carahsoft has built a mock hybrid courtroom simulation at its Reston, Virginia office that is also accessible virtually to remote customers and includes a bench, witness stand, counsel tables, two TVs (for screen-sharing and hybrid meetings), cameras, and miscellaneous hardware.

Sign up for a demo today to learn more about why hybrid courtrooms are here to stay.

Making the Most of MultiCloud

Posted on by Will Jones

Experts make a clear distinction between hybrid and multicloud environments. The General Services Administration’s MultiCloud and Hybrid Cloud Guide notes that a multicloud architecture reflects the deliberate integration of services from multiple cloud service providers. By contrast, a hybrid architecture integrates public cloud, private cloud and on-premises infrastructure.

In a recent pulse survey of FCW readers, 49% of respondents said their agencies rely on hybrid cloud environments that combine public and private clouds with on-premises systems, and 39% said their cloud environments were based on private clouds. Only 8% identified themselves as multicloud. Multicloud environments are the natural evolution of the government’s move to the cloud. As technologies become more targeted and sophisticated, it is clear that a single product cannot meet all agency needs. Multicloud represents a highly individualized, fluid approach to capitalizing on everything cloud has to offer. Regardless of where they are on their journeys, agencies continue to benefit from advances in cloud technology. That’s because the same spirit of innovation that gave rise to the cloud is giving rise to new solutions for securing and managing cloud environments. Learn how your agency can determine an optimal cloud strategy in Carahsoft’s Innovation in Government® report.

How the Mission Drives MultiCloud Success

“For government agencies, security is a key consideration when adopting cloud technologies. The latest solutions can actually help agencies improve their security posture because of the specialized and deep focus that cloud providers bring to their mission of providing scalable and secure compute, network and storage infrastructure. At Google, we take a defense-in-depth approach to security and have over 1,000 professionals whose sole job is to ensure the security of our customers’ data and systems. They have made it their mission to prevent bad actors — whether people, companies or nation-states — from accessing customers’ data.”

Read more insights from Scott Frohman, Head of Defense Programs at Google Cloud.

Choosing the Right Cloud Tool for the Job

“Adding multicloud environments into an agency’s IT portfolio does come with challenges. In particular, it can create complexity for security teams that must protect the agency’s identities, devices, data, applications and infrastructure. Traditional cybersecurity tools weren’t designed for multicloud environments, and it can be difficult to transition from existing tools to platform-specific and cloud-native ones, but doing so is essential for taking full advantage of cloud’s market-leading security capabilities.”

Read more insights from Jason Payne, CTO at Microsoft Federal.

Seamlessly Embracing a MultiCloud Environment

“Choosing the right cloud solutions can be a daunting task, but knowing what steps to take can significantly streamline the process. Agencies should begin by clearly identifying their business and functional requirements and considering their security needs. Doing so will make it possible to evaluate which cloud service provider (CSP) is positioned to offer the best capabilities for the best cost. Throughout the process, agencies should keep in mind that enterprise data is their single most important asset.”

Read more insights from James Donlon, Director of Solution Engineering for Government and Education at Oracle.

The Move to MultiCloud by Default

“Automation is essential for multicloud management. Agencies can begin by automating activities and sharpening their skills in their own data centers. Once government IT professionals work with a platform to automate activities in the data center, they can then automate deployments to various clouds and make the process as efficient as possible. When automation is done correctly, agencies also give themselves the ability to move workloads smoothly between environments, whether they want to bring a workload back into the data center or move it to another cloud. The fact that the workload was built on an automation platform means agencies are already a step ahead when it comes to getting that deployment done and reaping the benefits of a multicloud environment.”

Read more insights from Adam Clater, Chief Architect of the North America Public Sector at Red Hat.

A Smarter Approach to Cloud Adoption

“The cloud-smart strategy is to migrate then modernize most workloads because the speed of cloud adoption and the consolidation of operating constructs is crucial. Such an approach also reduces costs, migration manpower and training burdens. In fact, most workloads can move to the optimized cloud of choice as-is if the right abstraction and workload management capabilities are employed. Once applications are in the cloud, they are easier to modernize.”

Read more insights from Jeremiah Sanders, Senior Transformation Strategist at VMware.

Download the full Innovation in Government® report for more insights from these cloud thought leaders and additional industry research from FCW.

| Carahsoft

Category Archives: MultiCloud