Strengthening the OneGov Mission with a New GSA Offer for Broadcom Security Solutions

Posted on by Richard Verwers

The U.S. General Services Administration (GSA) is redefining Federal procurement through its OneGov Strategy, an initiative aimed at streamlining how Government agencies purchase and implement technology. This unified approach is designed to reduce costs, enhance cybersecurity, improve operational efficiency, and move away from the historically siloed procurement process.

To help realize this vision, Broadcom is offering its robust security solutions to civilian and unclassified Department of Defense (DOD) agencies through a limited-time promotion—ensuring agencies can access trusted, commercial-grade tools with greater ease and affordability.

Breaking Down Security Silos with Unified Protection

The GSA’s OneGov strategy emphasizes the need for agencies to operate as a unified enterprise rather than isolated entities. Broadcom’s security portfolio directly supports this vision by providing integrated solutions that work cohesively across agency boundaries. The combination of Symantec Data Loss Prevention (DLP), Carbon Black Endpoint Detection and Response (EDR) and Carbon Black App Control creates a comprehensive security framework that addresses multiple threat vectors from a single console.

This unified approach eliminates the complexity of managing disparate security tools while providing the visibility and control necessary for cross-agency collaboration. By streamlining policy management, reporting and incident response through integrated platforms, agencies can reduce administrative overhead and focus resources on mission-critical activities.

Advancing Zero Trust Architecture Through Proven Technologies

Executive Order on Improving the Nations Cybersecurity requires DoD agencies to establish plans to drive adoption of Zero Trust architecture, while also mandating enhanced software supply chain security and deployment of multifactor authentication and encryption. Zero Trust implementation requires foundational security capabilities that provide continuous verification and monitoring across all network control points. Broadcom’s security solutions deliver these essential components through proven technologies that have been battle-tested in the most demanding environments.

Symantec DLP provides the highest level of data protection with real-time visibility and control over sensitive information. The platform automatically prevents data leaks through intelligent messaging blocking and modification capabilities, ensuring that critical Government assets remain secure whether in transit, at rest or in use. This automated approach reduces the burden on security teams while maintaining strict compliance with Federal data protection requirements.

Carbon Black EDR continuously records endpoint activity, enabling proactive threat hunting and reactive incident response capabilities. This comprehensive visibility allows security teams to detect and respond to advanced threats even in air-gapped environments, providing persistent monitoring essential for Zero Trust architecture.

Implementing Positive Security Models for Enhanced Protection

Traditional security approaches rely on maintaining lists of known threats, which can quickly become outdated as attack vectors evolve. Carbon Black App Control takes a fundamentally different approach by implementing a positive security model that only allows trusted and approved software to execute on Government systems.

This proactive security stance effectively prevents malicious attacks from establishing a foothold, thereby reducing the attack surface and providing agencies with greater confidence in their endpoint security posture.

Flexible Deployment Options for Diverse Government Environments

Government agencies operate across a spectrum of technical environments, from cloud-native deployments to air-gapped networks with limited connectivity. Broadcom’s security solutions are designed to function effectively across this entire range, providing consistent protection regardless of deployment constraints.

Whether agencies require on-premises installation for sensitive workloads, cloud deployment for scalability or air-gapped operation for classified environments, these solutions maintain their full functionality and security effectiveness. This flexibility ensures that agencies with varying technical resources and requirements can implement comprehensive security measures without compromising their operational needs.

Maximizing Value Through Strategic Procurement

The current promotional offering saves 75% off GSA ceiling prices for net new license purchases, representing significant cost savings for DoD agencies looking to enhance their security capabilities. This promotion runs from August 1 through September 30, 2025, and is available through Carahsoft’s GSA Schedule with no minimum quantity requirements.

The pricing structure is designed to be Government Purchase Card friendly, reducing procurement friction and enabling teams to quickly acquire the security tools they need. For existing customers, the promotion applies to net new licenses, allowing agencies to expand their security coverage while taking advantage of substantial savings.

Carahsoft and our partners are here to support your agency in leveraging this simplified procurement pathway. Our team is available to deliver tailored quotes, arrange customized demonstrations and help you maximize the value of Broadcom’s solutions in advancing your modernization objectives.

Ready to transform how your agency secures data and advances Zero Trust goals? Contact our Broadcom team at BroadcomFED@carahsoft.com or call us at 571-662-3260 to learn more and take advantage of this limited-time offer.

Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator for our vendor partners, including Broadcom we deliver solutions for Geospatial, Cybersecurity, MultiCloud, DevSecOps, Artificial Intelligence, Customer Experience and Engagement, Open Source and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles. Explore the Carahsoft Blog to learn more about the latest trends in Government technology markets and solutions, as well as Carahsoft’s ecosystem of partner thought-leaders.

AI Excellence for Economic and Diplomatic Leadership

Posted on by Mike Adams

In today’s technological landscape, breakthroughs in innovation, specifically AI, are essential to maintaining balance of power – sparking new industries and revolutionizing the workspace. Excellence in AI represents more than a policy goal; it is the basis for maintaining American leadership across economic, military and diplomatic spheres.

The White House recently released America’s AI Action Plan – the US’s new guide to ensure American excellence in AI. The Action Plan outlines a national strategy – prioritizing private-sector innovation, infrastructure expansion, and global AI leadership with over 90 Federal policies.

The plan rests on three foundational pillars:

Pillar I calls to accelerate AI innovation. The federal government is cutting unnecessary red tape and empowering agencies to prioritize mission-first, secure AI solutions for defense, law enforcement, border protection, and citizen services.

Pillar II is to prioritize building the infrastructure (data centers, semiconductor manufacturing, and energy) needed to power these AI solutions on a national level.

Pillar III focuses on ensuring that America is the global leader in international AI diplomacy and security – mitigating cybersecurity and national security risks caused by externally produced AI systems.

The AI Action Plan is the latest in a series of targeted memos, executive orders, resolutions, and policies aiming to support AI adoption across America. Understanding the AI Action Plan requires a review of the current State of AI in American politics.

Minimizing Roadblocks for Innovation

In alignment with the recent Action Plan, there has been a Government-wide push to overcome Federal hurdles and regulatory constraints to AI adoption. The recently passed H.R. 1 is a major milestone – removing outdated legislative barriers while allocating funding for AI in defense and AI infrastructure at the Department of Energy (DOE). The bill encourages centralized, Federal legislation, rather than having AI laws be passed state-by-state, enabling consistent, nation-wide progress

In April, the Office of Management and Budget (OMB) directed agencies to prepare for widespread AI deployment by appointing AI officers and publishing practical AI adoption strategies. In Memo-25-21, “Accelerating Federal Use of AI through Innovation, Governance, and Public Trust,” OMB set forth a number of AI-related recommendations for agencies, such as removing barriers to innovation, accelerating AI adoption, and ensuring AI delivers real benefits to the American people. The companion memo, M-25-22, encourages agencies to source American made AI solutions, simplifying procurement and increasing interoperability. When viewed as a whole, these Federal guidelines emphasize deregulation, support open-source models, and highlight leadership from the Private sector as the key to rapid AI advancement and adoption across industries.

Building AI Infrastructure at Scale

In addition to removing legislative roadblocks to AI adoption, recent Federal guidance lays the physical foundation for AI expansion. The National Science Foundation (NSF) requested information to support Federal development in AI infrastructure, receiving over 10,000 responses. Within the NSF, the National AI Research Resource (NAIRR) are working to utilize Federal lands to construct data centers and power infrastructure. The combination of new data centers, a modernized electric grid, and specialized workforce training for AI will make AI more accessible to the government as well as the American citizens. In addition to the nation’s continued advancement in AI Infrastructure, the General Service Administration (GSA) aims to launch an “AI procurement toolbox,” which would help agencies develop and test new technology, including Generative AI (GenAI) to improve Government operations.

The private sector remains dedicated to AI advancement. Recent initiatives underscore the market’s effort to scale AI. One such effort is OpenAI, SoftBank, Oracle and MGX’s $500 billion initiative Stargate, which aims to expand U.S. AI capacity. Another is the $90 billion in pledges for data centers and power infrastructure at the Pennsylvania Energy and Innovation Summit.

AI leadership is simultaneously an economic imperative and national security necessity. As global competitors advance their own AI capabilities, America’s usage will determine its ability to maintain technological dominance in the broader, geopolitical competition.

Carahsoft and its partners are able to connect agencies with the latest compliant technology for AI. To learn more about AI solutions in accordance with Federal standards, visit Carahsoft’s Page on AI Solutions.

Streamlining Federal Identity Management: How Okta Workflows Accelerate Cost Savings for Government

Posted on by Steve Jacyna

The U.S. General Services Administration’s (GSA) OneGov strategy signals a major shift toward unified, efficient Government operations, breaking down technology silos and enabling agencies to work as a coordinated entity. At the core of this change is the need for modern identity management solutions that can automate complex processes while upholding top security standards. Automation can save agencies time, budget and drive outcomes for tool consolidation efforts. Okta Workflows provides Federal agencies with a no-code automation platform that simplifies identity operations and promotes collaboration across agencies.

Breaking Down Identity Silos Through No-Code Automation

Traditional identity management in Government often involves fragmented, manual processes that create operational bottlenecks and security vulnerabilities. Okta Workflows directly addresses these challenges by providing a unified automation engine that connects disparate systems without requiring custom coding. The platform’s pre-built connectors, reusable templates and Application Programming Interface (API) integrations enable agencies to orchestrate identity lifecycle events across multiple applications and cloud environments seamlessly.

This approach eliminates the need for point solutions and manual workarounds that have historically contributed to siloed operations. By centralizing identity automation, agencies can ensure consistent policy execution across business units while maintaining complete audit trails for compliance reporting.

Enhancing Cross-Agency Collaboration and Security

Okta Workflows excels in supporting the OneGov vision of cross-agency collaboration through its robust security framework and automation capabilities. With FedRAMP High authorization and Federal Information Processing Standard (FIPS) 140-2 validated cryptography, the platform meets the Government’s most stringent security requirements while enabling streamlined operations.

The solution automates essential identity processes, including:

Joiner/mover/leaver workflows using Human Resources (HR) data and custom triggers

Complex account creation with automated app assignments based on user attributes such as organizational unit and clearance level

Real-time provisioning and deprovisioning across Software-as-a-Service (SaaS) applications, including Azure AD, Office 365 and Salesforce

These automated workflows greatly reduce the workload on IT staff by decreasing password-reset tickets and access requests, while ensuring consistent policy enforcement across all systems.

Accelerating Productivity While Maintaining Security Standards

Government agencies face mounting pressure to deliver services more efficiently while maintaining strict security protocols. Okta Workflows addresses this challenge by dramatically reducing the time and effort required for routine identity management tasks. The platform’s automation capabilities free IT personnel from repetitive administrative work, allowing them to focus on mission-critical initiatives.

The solution’s alignment with Zero Trust principles further enhances security posture by enforcing least privilege access, enabling continuous authentication and providing automated deprovisioning capabilities. This ensures that access rights are consistently managed throughout the user lifecycle, reducing security risks associated with delayed access revocations when personnel change roles or leave the organization.

Simplified Procurement and Deployment

Recognizing that Federal agencies often operate with limited technical resources, Okta Workflows is designed for rapid deployment and easy adoption. The no-code interface enables teams to build and implement identity automation processes without specialized programming skills. Pre-built templates and connectors accelerate time to value while minimizing the technical burden on agency staff.

The solution is readily accessible through the General Services Administration (GSA) Schedule, providing Federal buyers with a compliant procurement path featuring pre-negotiated pricing and terms. This streamlined approach eliminates lengthy contract negotiations and enables agencies to acquire the tools needed to support their modernization objectives quickly. Carahsoft and Okta have collaborated to ensure the solution is available across major contracting vehicles with pricing structured to deliver optimal value, including:

Solutions for Enterprise-Wide Procurement (SEWP)

Information Technology Enterprise Solutions (ITES)

2nd Generation Information Technology (2GIT)

Supporting the Modern Federal Workforce

As Government agencies continue their digital transformation journey, the need for sophisticated yet accessible automation tools has become increasingly critical. Okta Workflows provides the foundation for agencies to modernize their identity operations while supporting the broader OneGov vision of unified, efficient Government services.

The platform’s combination of enterprise-grade security, intuitive automation capabilities and seamless integration with existing Government systems positions it as an ideal solution for agencies seeking to enhance productivity while maintaining strict compliance requirements.

Ready to transform your agency’s identity management and join the OneGov movement? Contact our Okta team at Carahsoft today or call us at (833) 674-3990 to learn more and take advantage of this limited-time offer.

Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator for our vendor partners, including Okta we deliver solutions for Geospatial, Cybersecurity, MultiCloud, DevSecOps, Artificial Intelligence, Customer Experience and Engagement, Open Source and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles. Explore the Carahsoft Blog to learn more about the latest trends in Government technology markets and solutions, as well as Carahsoft’s ecosystem of partner thought-leaders.

Maximizing Federal IT Investments Through Udemy’s Strategic Workforce Development

Posted on by Tim Boltz

The Federal Government continues to invest billions in cutting-edge technology and digital transformation initiatives, yet many agencies struggle to realize the full return on these investments. The challenge is not always the technology itself, but ensuring the Federal workforce has the technical and soft skills needed to keep pace with rapidly evolving systems and processes. Udemy Business addresses this critical gap by offering comprehensive, on-demand training that upskills and reskills Federal employees, ensuring agencies maximize their IT investment returns while building a more capable, adaptable workforce.

Secure, Cross-Agency Learning Architecture

Federal agencies require training solutions that meet stringent security standards while enabling collaboration across organizational boundaries. Udemy Business delivers on both fronts through its secure cloud-hosted platform that complies with industry standards for data protection. The platform’s role-based controls allow administrators to manage permissions appropriately while maintaining security protocols.

Udemy Business delivers relevant training content with customized learning paths that are tailored to specific roles, compliance requirements and interagency goals. This capability ensures that workforce development efforts align with both individual agency missions and broader Government-wide objectives.

Udemy Business is aligned with the General Services Administration’s (GSA) OneGov strategy. Udemy Business unifies agencies and breaks down technology silos that have historically fragmented Government operations. Udemy’s extensive on-demand content library directly supports this vision by providing Federal employees with access to both technical and soft skills training across agency boundaries. Agencies can leverage Udemy’s training platform to ensure consistent skill development that ensures customers receive the largest return on IT investments. Udemy Business enables agencies to better coordinate their technology initiatives, as employees across different departments develop shared competencies in emerging technologies, project management and collaborative workflows that are essential for cross-agency success.

Building AI and Zero Trust Capabilities

As Federal agencies increasingly adopt artificial intelligence (AI) and Zero Trust security frameworks, workforce preparedness becomes critical for successful implementation. Udemy provides comprehensive AI courses that teach machine simulation of human intelligence processes, knowledge that is essential for developers, researchers and anyone working with cutting-edge Government technology initiatives.

The platform also offers extensive Zero Trust security courses that help Federal teams understand and implement Zero Trust principles effectively. This training capability is particularly valuable as agencies work to maintain pace with the evolving cybersecurity climate and protect sensitive Government data and systems.

Streamlined Deployment and Accessibility

Government environments often present unique deployment challenges, particularly for agencies with limited technical resources. Udemy Business addresses these concerns through its cloud-based architecture that supports remote access from anywhere with an internet connection. This flexibility proves especially valuable for distributed Federal workforces and agencies operating across multiple locations.

The platform’s straightforward deployment model eliminates many of the technical barriers that can slow adoption in Government environments, allowing agencies to begin training initiatives quickly without extensive infrastructure investments or complex integration projects.

Enhanced Value Through Strategic Partnership

Carahsoft and Udemy have collaborated to make workforce development more accessible and affordable for Federal agencies. Udemy Business Licenses are available through GSA contracts via Carahsoft, providing customers with established procurement pathways and additional savings opportunities. The partnership extends to other contract vehicles as well, giving agencies flexibility in their procurement approaches.

Currently, eligible Government customers can access additional savings of up to 50% off manufacturer’s suggested retail price (MSRP) through this strategic partnership. This promotion remains effective through the end of Federal fiscal year 25, providing agencies with a limited-time opportunity to invest in workforce development at significantly reduced costs.

The convergence of technological advancement, workforce development needs and strategic cost savings presents Federal agencies with a compelling opportunity to strengthen their human capital investments.

Ready to transform your agency’s workforce development strategy? Contact the Udemy team at Carahsoft or visit the Udemy Business website to discover how comprehensive, on-demand training can maximize your IT investments while building the skilled Federal workforce of tomorrow.

Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator for our vendor partners, including Udemy Business, we deliver solutions for Geospatial, Cybersecurity, MultiCloud, DevSecOps, Artificial Intelligence, Customer Experience and Engagement, Open Source and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles. Explore the Carahsoft Blog to learn more about the latest trends in Government technology markets and solutions, as well as Carahsoft’s ecosystem of partner thought-leaders.

Maximize Federal Data Protection with Commvault’s End-of-Fiscal-Year Bundle

Posted on by Bryan Jenkins

As Federal agencies approach the final stretch of fiscal year 2025, the challenge of securing comprehensive data security coverage while maximizing remaining budget dollars has become increasingly critical. Commvault has partnered with Carahsoft to deliver a strategic end-of-fiscal-year opportunity that combines substantial cost savings with the highest level of Federal security authorization available in the data protection market.

Consolidating Data Protection Under a Single Platform

Federal agencies often work with a range of vendors to meet their diverse data protection needs, which can introduce added complexity, training considerations and operational demands. Commvault’s Data Protection Bundle addresses this challenge by unifying data protection, Active Directory protection and air-gapped data security capabilities under one comprehensive platform.

This consolidation approach delivers measurable operational benefits that extend beyond cost reduction. Agencies can significantly minimize the time required for deployment and training, reduce management costs and improve their response capabilities during critical events such as ransomware attacks or data loss incidents. When every minute counts in a recovery scenario, having a unified platform can mean the difference between rapid restoration and extended downtime.

Setting the Security Standard with FedRAMP High Authorization

Federal agencies operate under stringent security requirements that often limit their technology choices, particularly when handling sensitive or classified information. Commvault distinguishes itself as the only data protection provider to achieve FedRAMP High authorization while maintaining availability across all major cloud platforms.

This security credential represents the highest level of authorization available for cloud services serving Government customers, demonstrating Commvault’s ability to meet the most demanding Federal security standards. For agencies required to maintain strict compliance protocols, this authorization eliminates the complexity of lengthy security evaluations while ensuring their data protection solution meets or exceeds all regulatory requirements.

Simplifying Deployment Across Diverse Government Environments

Government agencies face unique infrastructure challenges, from legacy on-premises systems to modern cloud deployments, often with varying levels of technical resources and expertise. Commvault’s unified platform architecture addresses these challenges by maintaining consistency across all deployment scenarios—whether on-premises, cloud, virtual or physical environments.

Since the underlying code remains consistent across all implementations, agencies experience significantly reduced deployment times compared to managing multiple vendor solutions. This consistency also translates to streamlined training processes and lower administrative overhead, particularly valuable for agencies with limited technical staff or those supporting geographically distributed operations.

Leveraging Strategic Procurement Advantages

The Data Protection Bundle is readily available through General Services Administration (GSA) Schedule contracting, providing Federal buyers with the streamlined procurement process they understand and trust. This availability is enhanced by Carahsoft’s partnership with Commvault to offer additional savings of up to 60% off manufacturer’s suggested retail price (MSRP)—savings that stack on top of existing GSA Schedule discounts that agencies have historically leveraged.

While the focus remains on end-of-fiscal-year procurement opportunities, Commvault has committed to honoring this pricing structure through the end of the calendar year, providing agencies with flexibility in their planning and implementation timelines.

Supporting Widespread Federal Adoption

Commvault’s platform is already deployed across numerous Federal agencies, spanning both Department of Defense (DoD) and civilian organizations. Many of these agencies utilize Commvault to protect shared environments through a single unified platform, demonstrating the solution’s ability to scale across diverse Government requirements while maintaining the security boundaries and operational control that Federal organizations require.

This existing Federal footprint provides new adopters with confidence in the platform’s proven ability to meet government-specific mandates while offering opportunities for knowledge sharing and best practice development across agency lines.

Federal agencies looking to strengthen their data protection capabilities while maximizing end-of-fiscal-year budget efficiency should evaluate how Commvault’s comprehensive bundle addresses their mission-critical requirements. With proven FedRAMP High authorization, substantial cost savings and streamlined GSA procurement, this solution offers a strategic pathway to enhanced data security and operational efficiency.

Visit Commvault’s FedRAMP page to discover how this end-of-fiscal-year opportunity can strengthen your agency’s data protection strategy and deliver significant cost savings.

Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator for our vendor partners, including Commvault we deliver solutions for Geospatial, Cybersecurity, MultiCloud, DevSecOps, Artificial Intelligence, Customer Experience and Engagement, Open Source and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles. Explore the Carahsoft Blog to learn more about the latest trends in Government technology markets and solutions, as well as Carahsoft’s ecosystem of partner thought-leaders.

Palo Alto Networks Cortex Cloud™ — Unified Efficiency, Now with Dual FedRAMP Authority

Posted on by Eric Trexler

In a testament to its commitment to secured and streamlined cloud security, Palo Alto Networks Cortex Cloud™ has already achieved FedRAMP High and Moderate authorizations since launching in February 2025. This significant milestone positions Cortex Cloud as the only CNAPP in the FedRAMP Marketplace holding both High and Moderate designations, underscoring its unique ability to cater to the diverse security needs of the U.S. Government.

The Federal Risk and Authorization Management Program (FedRAMP) is the Government’s rigorous standard for assessing, authorizing and continuously monitoring cloud services. By achieving both High and Moderate authorizations, Cortex Cloud demonstrates its adherence to stringent security controls, paving the way for Federal agencies to confidently adopt its innovative platform.

Unlocking Efficiency Through a Unified Security Platform

At a time when Government agencies are prioritizing modernization and efficiency, Cortex Cloud offers a powerful, unified solution. As the next generation of Prisma® Cloud, it transcends traditional, siloed security tools by integrating best-in-class cloud detection and response (CDR) with industry-leading, cloud-native application protection platform (CNAPP) capabilities.

This platform-centric approach delivers measurable benefits:

Streamlined Procurement – By choosing Cortex Cloud with FedRAMP High authorization to secure your environment, agencies can bypass the complexities and delays of redundant security assessments.
Reduced Complexity and Risk – By integrating security across the entire cloud lifecycle (from code to cloud to SOC) Cortex Cloud eliminates the operational overhead and potential vulnerabilities associated with managing disparate security tools.
Enhanced Operational Efficiency – The unified platform provides comprehensive visibility and context, enabling security teams to prioritize risks effectively, automate responses and reduce the mean time to respond (MTTR) to threats.
Intelligent Risk Reduction – Cortex Cloud’s cloud posture security capabilities offer agentless visibility and intelligently group-related issues, empowering security teams to focus on the most critical risks with minimal effort.
Proactive Threat Prevention – Stop attacks in real time with cloud detection and response (CDR), maintaining the integrity and availability of Government systems, as breaches are prevented before impacting mission-critical operations.
Securing the Application Lifecycle – Cortex Cloud’s application security features enable agencies to identify and remediate vulnerabilities in the software supply chain, preventing risks from ever reaching production.

Meeting Diverse Government Needs with a Single, Powerful Platform

The dual FedRAMP High and Moderate authorizations empower Cortex Cloud to address a wide spectrum of Government requirements:

FedRAMP High – For the most sensitive, unclassified data where compromise could severely impact national security, economic stability or public safety. Cortex Cloud meets over 400 rigorous security controls for mission-critical applications.
FedRAMP Moderate – For Federal information where loss of confidentiality, integrity or availability would have serious adverse effects. Cortex Cloud adheres to over 300 security controls, suitable for a broad range of data, including PII.

Furthermore, Cortex Cloud’s GovRAMP High and Moderate certifications highlight its commitment to serving State and Local Governments with equally robust and efficient cloud security solutions.

Driving Productivity and Cost Savings

The U.S. Government’s focus on maximizing efficiency and productivity aligns perfectly with the benefits offered by Cortex Cloud’s unified platform.

By consolidating security functions and providing intelligent insights, Cortex Cloud helps agencies:

Optimize Resources – Security teams can operate more efficiently, focusing on strategic initiatives rather than managing a complex web of point solutions.
Improve Security Outcomes – Comprehensive visibility and integrated threat intelligence lead to a stronger security posture and reduced risk of costly breaches.
Accelerate Cloud Adoption – Agencies can confidently embrace the scalability and flexibility of the cloud while maintaining the highest security standards.

Cortex Cloud’s FedRAMP High and Moderate authorizations are more than just certifications; they represent a commitment to providing Government agencies with an efficient, unified and highly secure cloud security platform. By streamlining operations, reducing complexity and delivering comprehensive protection, Cortex Cloud empowers the U.S. Government to achieve its modernization goals while safeguarding its most critical assets.

Secured in America. Built for Government.

Headquartered in California, Palo Alto Networks proudly celebrates two decades of cybersecurity innovation and leadership. Across the United States, we employ more than 8,800 people in 49 states with physical offices in California, New York, Texas and Virginia. Championing American production excellence, we assemble all of our hardware firewalls in the United States, with our primary assembly and fulfillment center located in Texas. With over $1.8 billion in annual R&D, Palo Alto Networks is driving continuous innovation to maintain American technological leadership and excellence.

Learn more about our commitment to serve Federal organizations as the Government’s cybersecurity partner of choice.

Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator for our vendor partners, including Palo Alto Networks, we deliver solutions for Geospatial, Cybersecurity, MultiCloud, DevSecOps, Artificial Intelligence, Customer Experience and Engagement, Open Source and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles. Explore the Carahsoft Blog to learn more about the latest trends in Government technology markets and solutions, as well as Carahsoft’s ecosystem of partner thought-leaders.

Culture as a Catalyst: How Internal Culture Drives External Impact

Posted on by Tiffany Goddard

At the 2025 Customer Experience (CX) and Engagement Summit, thought-leaders and Government officials from the U.S. Department of Health and Human Services (HHS), the U.S. Air Force, GovExec and more discussed the many ways Government agencies can use company culture and technology to build trust and reach customers.

Carahsoft and our partners are committed to helping agencies find the right technology for their CX solutions.

People, not Products

Customers have come to expect seamless, digital-first experiences in service delivery. In the session “Creating a Customer-First Culture,” Dwight Chamberlain, the Area Vice President at Docusign, and Marcy Katz Jacobs, the Chief Digital Experience Officer for the State of Maryland, attest that Government can close current service gaps by reframing business models to prioritize people, not products. Traditionally, Government modernization efforts have prioritized systems and software over service design. By addressing communication barriers instead, teams can identify service gaps and engage more effectively with customers.

Fragmentation is another barrier to exemplary service. “It’s our job to connect the dots behind the scenes,” Jacobs states. “Showing teams that their silo is part of a bigger picture helps them align around a common mission.” Maryland’s new analytics platform, Analytics.Maryland.Gov, is one tool Jacobs’ team is using to better understand public demand and find a unified goal. It tracks critical data, such as where people are going on state websites, how long they are staying and where they drop off, which helps determine which services to focus improvement efforts on. “We have so many ways to listen — emails, phone calls, escalations, bad form data — but we haven’t been using that feedback to inform what we fix next,” Jacobs shares. “Now we are.” The combination of user data, internal feedback and data analysis enable Maryland to go beyond digitizing Government, humanizing services to be more intuitive, transparent and trusted.

Driving Transformation through Service Delivery

While new technology is vital to achieving maximized efficiency, technology alone cannot drive transformation. In the session “The Employee Experience: A Foundation for CX,” speakers Colt Whitall, the former Chief Experience Officer of the U.S. Air Force and founder of Bravo 17, and Karl Hermann, solutions engineering manager for State, Local and Education (SLED) and Federal Government at Zoom, discussed how meaningful change comes from connecting internal experience with mission outcomes. Hermann attests that technology should work for its users, not the other way around. In the rush to modernize, the day-to-day reality of user experience can be easily overlooked. Hermann watches employees juggle several different tools for business operations. By consolidating these tools into one platform, he found that agencies can reduce confusion, boost productivity and make services more accessible.

Whitall explained that when internal tools fail, service delivery comes to a halt as well. Whitall encouraged his team to shift their mindset to treat technology issues like product issues. They created a ‘Voice of the Customer’ program that monitors digital experience and collects data on performance and user perception. “That way, we can start to ascertain where service levels are impacting the mission and where they’re impacting productivity,” Whitall explains. By mapping technical pain points to real-world productivity loss, agencies can make the business case for faster technology replacements, better support and smarter investments.

Improving Workflows with Cross-Agency Communication

In the session “Overcoming Organizational Silos,” speakers Alana M. Burman, the Director of Policy, Intergovernmental Affairs & Mediation at the Pennsylvania Human Relations Commission, and Jamison Bruan, the Vice President of the Global Public Sector at Salesforce, discussed overcoming silos to service delivery. Today’s infrastructure creates silos that lead to communication and service gaps. “Communication should have no hierarchy. Everyone in the organization needs information at the speed of relevance,” Braun says. Shifting policy to support cross-departmental communication is the key to encouraging staff to take a more collaborative role, ultimately improving agency efficiency. Technology can also aid in unifying Government agencies by enabling the quick and efficient sharing of information across departments. Juggling multiple systems can lead to confusion and slower workflows, while one technology platform with omnichannel capabilities allows employees to effectively communicate, collaborate and document. Burman concludes that such systems are “revolutionary to the way that Government works and the way we think about how our public interacts with Government.”

The Top 6 Leadership Qualities for Success

At the session “Harnessing Your Inner Leader: Empowering a CX Culture,” speakers Avery Muse, the Sr. Founder and CEO of the Muse Group, as well as the Former Executive Director of the Office of IT Operations at the HHS, Amanda Chavez, the Vice President of CX at Qualtrics, and Anna Pettyjohn, the EVP of Product and Strategy at GovExec, discussed the best leadership qualities.

Here are their top 6:

Leadership begins with initiative, not a title.

Leadership is not limited to executives or managers. Rather, a leader is one that acts to drive change when they see a need.

Curiosity and authenticity

Curiosity shapes the way leaders build relationships, solve problems and bring others into CX work. Rather than emulating others, leaders should build on their own authentic, unique strengths.

Small ideas scale faster with the right community

Change begins by working with passionate, knowledgeable people who can uplift teams. For some communities, agencies will need to use non-traditional methods to gather feedback, to ensure they are meeting the holistic needs of their customer base.

Measure the experience, not just the output

Meaningful metrics, such as employee productivity and complete resolution of support issues, help measure how well a service works.

The language of CX is evolving

As the Government invests in new CX initiatives, leaders must also rethink the terminology itself. Customers expand beyond the public, including employees and internal stakeholders. With a clear definition, agencies can target solutions towards an inclusive customer base.

The future is ‘total experience’

When agencies lose time on outdated systems, they lose opportunities to connect with and serve the public. Muse recommends agencies rebuild for what he calls a “total experience,” a strategy that aims to connect Government services, employee strategy and customer desires. With the combination of relevant technology and a strategy-based, unified plan, agencies can reach their maximum potential.

Ultimately, by unifying technology, CX-focused leadership and service delivery, agencies can enhance their services while fostering trust and inclusion with the customers they serve.

To learn more about the topics discussed at the 2025 CX & Engagement Summit, view the session recordings, on-demand. To learn more about the technologies that can help meet your agency’s mission statement, take our Carahsoft’s CX Buyer’s Guide Quiz, or visit our CX and engagement solutions portfolio.  

More Coverage, Less Overhead: Rethinking Road Inspection Costs with AI-Driven Insights

Posted on by Mark Pittman

Trying to make your maintenance dollars go further without cutting corners on insight, safety or service?

If so, you’re not alone. With budgets often stretched and infrastructure demands growing, many agencies are reexamining how to get the most value out of every maintenance dollar. That’s why many are rethinking expensive, labor-intensive field inspections and turning to smarter, more cost-effective alternatives.

AI-analyzed dashcam imagery from commercial and fleet vehicles gives teams near real-time, visual insights into road conditions without the typical overhead. By using what’s already on the road, agencies can cut spending while getting even better data on pavement conditions, signage, lane markings and hazards.

Smarter Inspections. Real Savings.

Manual inspections can cost anywhere from $100 to $200 per mile, depending on the method and crew required. When you factor in vehicle costs, staffing, scheduling and delays, those expenses scale fast, especially for agencies managing thousands of miles.

AI-powered visual intelligence can reduce up to 90% of the manual inspections traditionally required for roadway condition assessment. That’s a considerable savings in time and money. In Hawaii, automated analysis of guardrails, striping and debris saved the state DOT over $900,000 by eliminating unnecessary field visits and allowing more strategic deployment of maintenance dollars.

With continuous AI-driven assessments, inspections shift from rigid schedules to condition-based decision-making. This allows agencies to focus their limited resources where the data shows they’re actually needed, maximizing impact while minimizing waste.

Lower Operational Strain, Lower Spend

Reducing fieldwork doesn’t just save time, it cuts expenses across the board. Fewer field deployments mean lower fuel costs, less vehicle wear and fewer overtime hours.

Instead of organizing additional field inspections, agencies can rely on regularly updated insights coming from existing vehicle networks. This reduces the need to expand teams or invest in specialized equipment to keep up with inspections. It also supports a safer inspection process by reducing risk exposure for field crews.

Better visibility leads to more accurate budgeting. Instead of flying blind—or relying on complaints—you can plan maintenance with precision, stretch your resources and avoid surprise repairs that blow up budgets.

Faster Recovery, Lower Emergency Costs

Storms, floods, and other disruptions can incur urgent, unexpected expenses. But quick, AI-enabled visual assessments can help reduce emergency costs.

Agencies can assess road damage without dispatching field teams immediately, saving time and protecting crews. Infrastructure inspections are evolving to include tools like Google Street View, providing a reliable “before” snapshot. Combined with dashcam imagery for the “after,” agencies can clearly analyze damage and document changes over time. That early insight supports faster funding requests and avoids the cost of blanket response measures that may not be necessary.

With centralized, visual data that’s easy to share, teams can streamline contractor coordination, skip redundant inspections and focus their limited funds where they’ll have the most impact.

Rewriting the Cost Equation

Road inspections don’t have to drain your budget. With AI-analyzed dashcam data, agencies are expanding visibility across their networks while significantly cutting costs.

The real value lies in shifting from reactive to efficient, insight-driven decision-making. From daily maintenance to emergency recovery, this model is helping public teams rethink how, and how much, they spend on inspections.

For any agency trying to do more with the same—or even less—budget, it’s time to rethink how inspections are conducted.

Discover more cost-effective inspections today.

From Noise to Impact: How Agencies Can Build Real AI Use Cases

Posted on by Kailey Silverberg

Insights from Federal data, legal and technology leaders on turning AI potential into mission-driven action

Everyone’s talking about AI. But in Government, where budgets are tight, oversight is strict and the stakes are high, talk isn’t enough. Agencies need AI use cases that solve real problems, not just generate headlines.

At a recent panel discussion in D.C. hosted by ZL Tech and Carahsoft, experts from data, legal and tech roles shared their insights on how Federal agencies can move from experimentation to impact. Their message was clear: success with AI starts with governance, strategy and the right people at the table.

1. Want Real AI? Start at the Top

The biggest challenge agencies face? Starting small and remaining siloed.

“Start at the highest, most strategic level of the organization,” said Matthew Versaggi, a White House Presidential Innovation Fellow for AI. “Don’t begin in your own department, by then it’s too narrow. Instead, ask: what’s the most impactful agency-wide use case we can build toward?”

The panelists emphasized that departmental pain points might improve workflows, but agency-wide pain points tied to the mission are where AI can truly move the needle.

“Without a structured process, you’re just chasing your tail,” added Kon Leong, CEO of ZL Tech. “Start small, but make sure your experiment is scalable and aligned to long-term strategy.”

2. Governance Isn’t a Roadblock. It’s the Roadmap.

AI can’t succeed without trust in the data. And trust depends on governance.

“Governance is accountability,” said Leong. “It’s what separates scalable, sustainable innovation from science experiments.”

Jason Baron, a professor and former senior Government attorney, described governance as a mesh, not a silo: “True governance links your CISO, CIO, records officers, FOIA leads, legal teams—all under shared policy and ownership. We used to work in silos. That has to end.”

And as Matthew pointed out, AI governance isn’t a blocker, it’s an enabler: “AI governance becomes the mechanism for sustaining innovation. If we’re going to compete globally, we have to embrace it.”

3. Talk to Your CDO—Yes, You Have One

One of the most actionable takeaways: if you’re not already talking to your Chief Data Officer, you’re behind.

“Every agency has a CDO,” said Jason. “Go find them. Hopefully you like them. Have a conversation.”

CDOs are uniquely positioned to bridge mission needs with data access and policy. As one attendee noted during the session, “Awareness is the first step. Records and governance leaders are finally getting a seat at the table.”

It’s no longer enough for legal, records and privacy teams to operate in isolation. Building AI responsibly requires alignment—and that starts with the CDO.

4. Unstructured Data Is the Game-Changer

Structured data, like spreadsheets and databases, has been the traditional foundation for reporting and analytics. But that’s not where the majority of Government data lives.

“Unstructured data is radioactive,” said Leong. “That’s where every crisis lives. And now, it’s center stage in AI.”

Unstructured data includes everything from emails and PDFs to file shares, chat logs and documents. It makes up more than 80% of enterprise data, yet many agencies lack visibility or control over it.

Jason gave a real-world Federal perspective: “As a records guy, I’d take out my watch and wait to see how long it took vendors to say ‘FOIA’ or ‘FedRAMP.’ If they don’t understand the challenges around Federal unstructured data, they’re not serious.”

5. Use the Impact vs. Effort Matrix to Prioritize Wisely

With hundreds of possible AI use cases, how can agencies filter out distractions and find the ones worth pursuing?

Panelists recommended the Impact vs. Effort Matrix—a simple yet powerful tool to map use cases by how much effort they require and how much impact they’ll deliver.

What Is the Impact vs. Effort Matrix?

This tool helps agencies focus on what’s worth doing, especially when time, talent and resources are limited. Each AI idea gets placed into one of four categories:

Quick Wins (High Impact, Low Effort): Prioritize these immediately.
Major Projects (High Impact, High Effort): Worth the investment—plan carefully.
Fill-Ins (Low Impact, Low Effort): Do when time permits.
Thankless Tasks (Low Impact, High Effort): Avoid or minimize these.

“We see hundreds of AI ideas across agencies,” one panelist said. “But when you apply the matrix, only a handful have real traction. The juice has to be worth the squeeze.”

The matrix helps filter noise and ensure teams are spending time on the projects most likely to scale, succeed and support the mission.

6. Build with Scale in Mind, Even If You Start Small

AI is experimental. Not every idea will pan out. But successful projects need a path to grow from day one.

“Do a small test with an enterprise mindset,” said Matthew. “Security, governance and scale should be built in from the start.”

Leong agreed: “Get your data ducks in a row, and everything else will follow. You don’t want to make long-term bets on projects that were never designed to scale.”

7. Custom or Off-the-Shelf? Choose Based on Complexity

Should agencies build custom platforms or adapt off-the-shelf tools? It depends.

“Don’t overpay for generic tools,” said Matthew. “But for deep, high-end capabilities, you may need in-house builds—just know the tradeoffs.”

The more specialized the use case, the more likely a tailored solution is required. But whether buying or building, the panel emphasized the importance of involving records officers, legal teams and SMEs early—not just the CIO chasing the next shiny object.

Final Thought: The Data Is There. The Champions Are Too.

The core message of the session? Agencies already have the data—and they have the people who care about getting it right.

What’s missing is coordination, prioritization and a strong governance foundation.

Start with strategy. Talk to your CDO. Use the matrix. Build with intent.

Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator for our vendor partners, including ZL Tech, we deliver solutions for Geospatial, Cybersecurity, MultiCloud, DevSecOps, Artificial Intelligence, Customer Experience and Engagement, Open Source and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles. Explore the Carahsoft Blog to learn more about the latest trends in Government technology markets and solutions, as well as Carahsoft’s ecosystem of partner thought-leaders.

The Tech Behind Trust: Enabling Better CX Through Automation, Cloud and Cybersecurity

Posted on by Tiffany Goddard

Cybersecurity, automation, data analytics and the cloud can improve customer experience (CX) and increase trust in Public Sector institutions. At the 2025 CX and Engagement Summit, thought leaders and Government officials from the U.S. Department of State, the Department of Labor, the U.S. Coast Guard and more, discussed how technology and CX go hand in hand.

As Public institutions work to strengthen their CX, Carahsoft and our partners, such as Box, are here to help guide and support their journey.  

Automation and Analytics for CX

Data analytics can be critical to improving CX and overall agency and organization efficiency. In the session “Leveraging Automation and Analytics to Enhance Customer Experience,” speakers Manny Medrano, the Director of Cybersecurity Monitoring and Operations at the U.S. Department of State, Dan Bauer, Former Chief Technology Officer (CTO) at the U.S. Department of State and Angy Peterson, the Vice President for Experience Services at Granicus, discussed the many uses of automation and data analytics. Medrano recommends keeping in mind key questions, such as “how is this improving our operations?” and “are we delivering on our mission?” With these framework questions in mind, agencies can better connect data to everyday processes and fulfill day-to-day organizational goals.

Automation can be used to pull more data to improve accuracy and trust in Public systems. Bauer explains that with automation, agencies and organizations can eliminate manual touchpoints, enabling faster, more accurate service delivery. When paired with analytics, automation helps provide insight into system performance. For example, agencies tend to review feedback surveys for dissatisfied users only. With automated analytics, agencies can gather and review analytics that provide the full emotional and behavioral picture. Leadership can also use analytics to locate process steps that are taking an extraneous amount of time, revealing organizational bottlenecks or gaps. By utilizing data and asking the right questions, organizations can refine technology and processes to improve CX.

Utilizing the Cloud for CX-Focused Integration

Users want services that adapt to them, not the other way around. At the panel “Cloud-Powered Customer Experience,” speakers Sanjay Koyani, the Former Executive Director of IT Operation and Services at the Department of Labor, and Kaitlin Klaum, the Senior Team Manager at Box, discussed meeting customer expectations with cloud technology. User experience (UX) must be a top priority to meet customer expectations that services be quick, easy and relevant. Leveraging the cloud helps agencies deliver on these expectations by enabling integration, automation and smarter use of data.

Replacing legacy systems can be expensive, so Koyani recommends agencies prioritize incremental modernization, allowing old and new systems to coexist where appropriate. Klaum asserts that security must be the starting point for any implementation, especially when onboarding new technology. By adopting Zero Trust frameworks, agencies can ensure information remains protected throughout the modernization process. Vendors play a critical role in this journey, partnering with agencies to onboard technology, solve problems and implement solutions that enhance performance.

Understanding Data Analytics for Mission Success

In the session “Data Analytics: Turning Insights into Impact,” speaker Trang Tran, the Deputy Chief Data Officer for Customer and Border Protection, Dan Allen, the Global Head of Customer Success Digital and Security Solutions at Hewlett Packard, and Captain Daniel Rogers, the Chief Data and Artificial Intelligence Officer of the U.S. Coast Guard, discussed understanding data to ensure optimal employment.

Tran emphasized that tying data to a clear mission statement ensures reliability, efficiency and effectiveness across an organization.

There are a few ways to promote data literacy across an agency:

Educate employees on the purpose of data, so that they can interpret analytics with the agency’s mission statement in mind.

Create an agency data office to support integration and to help teams understand their data and how to use it effectively.

Build collaborative tools that improve decision-making and make data actionable items.

Share data across agencies, like the Department of Health and Human Services (HHS) and the Department of Justice (DOJ), to enhance efficiency and effectiveness.

When equipped with data literacy, teams can drive more meaningful improvements to the customer experience.

Allen ties data analytics to mission fulfillment, positing that every team’s actions should be fulfilled through the lens of “how can I better accomplish my mission?” Success depends on every team member understanding the mission goal, regardless of their role. It is important to measure not just output, but the overall effectiveness of services and the CX delivered. Utilizing the right tools to analyze data, such as the latest in information technology, can extract meaningful insights and drive continuous improvement.

Rogers echoes this point, tying great CX to technology, as well as training, intuitive systems and a clearly defined process. By giving employees access to integrated tools and real-time data, businesses can streamline decisions and avoid silos. Accessibility tools, such as user-friendly interfaces and single-click actions, keep systems simple, while contextual help like built-in guides support user understanding. Using the same solution across an enterprise establishes a consistency that is recognizable to consumers. By utilizing data analytics to build on existing tools, agencies can reach customers and build trust.

Integrating Cybersecurity for Usability and Fortification

In the session “Balancing Customer Experience with Cybersecurity,” speakers Steven Boberski, the Public Sector Chief Technology Officer of Genesys, and Densmore Bartly, the Chief Information Security Officer (CISO) of the U.S. House of Representatives, discussed the integration of cybersecurity and CX. Boberski explains that security is not just technical; it impacts areas like hiring, operations and how people interact with systems. Modern technology- such as artificial intelligence (AI), automation and cloud computing- offer new opportunities to strengthen defenses and enhance CX. Tools such as speech-to-text, call summaries, smart recommendations and autofill enhance customer satisfaction, as well as security, by reducing steps and encrypting data throughout its lifecycle. Prioritizing cybersecurity safeguards both company infrastructure and customer information.

Bartly examines cybersecurity through the lens of Federal policies. While agencies must consider regulations, they can still subscribe to smart, secure policies. Cybersecurity and CX reinforce each other, and the ideal experience is a trifecta of security, functionality and usability. While implementing every best practice and new technology can be expensive, by focusing on customer priorities, agencies can pick the practices best suited for their business model and consumer base.

When choosing new technologies, agencies should follow this four-step process:

Locate business gaps

Define customer needs

Apply new technology

Layer in risk mitigation

Each of these steps lays a stronger foundation for adoption, and when paired with features that communicate a secure, protected experience, they help agencies earn the trust of both employees and customers.

Through the integration of cybersecurity and CX, agencies can deliver on both customer safety and satisfaction, reinforcing confidence in Public institutions.