Classified Data Spillage: Considerations for Risk Mitigation and Containment

Posted on by Maurice Uenuma

Classified data spillage has always been a concern to those in the national security community. When sensitive information spills onto an unauthorized medium or network, there can be grave consequences.

The risk of data spillage continues to rise with the growth of data from broader collection and production, along with increased access to and use of this data for analytics and operations. Digital transformation, AI adoption, and data-driven decision-making have delivered great value to federal agencies, but these trends have made protecting classified data even more challenging than it already was.

This situation warrants new consideration for how sensitive data can be protected against unintentional exposure, and how spillage is remediated when it occurs. Data sanitization plays an important role in this arena.

How Spillage Occurs

Data spillage is one way that unauthorized disclosure of classified information takes place. According to NIST, it is a “security incident that results in the transfer of classified information onto an information system not authorized to store or process that information.”

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The spilled data could have been moved to an unclassified environment for nefarious purposes (e.g., espionage) or as a result of inadvertently mishandling the data (e.g., not following classification procedures). Examples of the former would include leaks such as those committed by high-profile conspirators Julian Assange and Chelsea Manning. Examples of the latter would include incidents that involve cleared personnel who physically relocate or improperly dispose of sensitive materials.

Spillage can also happen as an unintended consequence of a loss of control of classified data systems (e.g., an email server misconfiguration). The growing size and complexity of the government’s data management landscape has led to an increase in data spillage risk.

More Data to Protect… and Contain

More classified data is being shared for the benefit of national security decision making and operations. Effectively extracting value from that data means sharing data across more systems and giving access to more people. This can produce long-term national security benefits but also near-term data security challenges.

The sheer volume of classified data is a contributing factor.The rapid emergence of technologies such as artificial intelligence (AI) and internet of things (IoT), more automated data collection, and the government’s digital modernization efforts have exponentially increased the volume of sensitive data being transmitted, processed, and stored, increasing the possibility of spillage.

Some examples of this include:

Generative AI (GenAI) that produces sensitive or even classified information before humans can properly manage and classify the outputs.
Broadly deployed sensors that gather or contain classified data and transmit that data across broad networks.
A growing number of cleared personnel with access to classified information.
Large sensitive or classified data sets being fed into large language models (LLM) that may spill during the extract, transfer, load (ETL) process.

The Role of Data Sanitization

There are numerous security controls available to federal agencies to prevent data spillage and respond to it when it occurs. These include data protection measures such as access control, multi-factor authentication (MFA), encryption, data loss prevention (DLP), email security, and employee training.

Data sanitization also plays an increasingly important role.

According to Gartner, data sanitization is the process of deliberately, permanently, and irreversibly removing or destroying the data stored on a memory device to make it unrecoverable⁠. In other words, a device that has been sanitized has no usable residual data, and even with the assistance of advanced forensic tools, the data will not ever be recovered. Data sanitization can also be performed on individual files, folders, virtual machines, and logical storage (without sanitizing the entire device or drive).

Sanitization of a device at decommissioning and ongoing data sanitization in live environments are both critical steps to reducing an organization’s data attack surface and potential risk of classified spillage. In this way, it helps to both prevent and mitigate it.

Prevention: Permanently removing classified data when it is no longer needed reduces the risk of this data ending up where it should not be. By deploying data sanitization tools, federal agencies can:

Remove redundant, obsolete, trivial (ROT), or dark (unused or unknown) data from storage environments.
Erase specific network files, folders, logical drives, or virtual environments to comply with classified data protection mandates.
Securely remove data from data storage drives or devices before storage or transport of those assets, including those slated for shredding or other physical destruction.
Integrate with data classification tools to proactively (and even automatically) identify, contain, and sanitize classified files when they are no longer needed.

Remediation: After a data spillage incident is discovered, action must be taken to ensure it is isolated and contained. Software-based data sanitization (including binary overwrite of all user-accessible and non-accessible partitions of the affected drive) can be applied to permanently remove classified data, even before physical destruction of the device or drive, as a robust risk mitigation measure. When done properly, data sanitization also provides additional assurance through erasure verification and reporting.

In its National Instruction on Classified Information Spillage,the Committee on National Security Systems (CNSS) provides the minimum actions required when responding to a spillage of classified information. According to CNSS, appropriate procedures for sanitizing or remediating the effects of a spill may include:

Using the operating system to delete the spilled information.
Re-labeling the media containing the spilled information to the appropriate classification/category and transferring the media into an appropriate environment.
Removing the classified information from the media by organization-approved technical means to render the information unrecoverable.
Erasing operating system, program files, and all data files.
Erasing all partition tables and drive formats.
Erasing and sanitizing the media.
Forfeiting the media.

Many of these procedures can be effectively implemented through a mature data sanitization platform and process.

To note, this guidance was issued before the recent developments in AI, IoT, etc., noted above. Likely, the emphasis on data sanitization in live environments will increase as policy is updated to better reflect—and keep pace with—the sheer volume of sensitive data being shared and processed at scale.

Data spillage is a real and growing risk to national security, demanding a measured response. There are many security controls and associated policies available to prevent spillage and remediate it when it occurs. Robust data sanitization tools are likely to become more widely used, as agencies implement these capabilities in routine end-of-life data and device management, as well as in non-routine data spillage scenarios.

Reach out if you are interested in learning how Blancco’s solutions can help you prevent data spillage.

Why OSINT is Crucial to Having a Comprehensive Security Strategy

Posted on by Rich LaTulip

The landscape of intelligence gathering has evolved dramatically since the 1990s and early 2000s. Back then, accessing and utilizing information effectively was a major challenge, especially for Government agencies tasked with monitoring threats. Intelligence gathering was often a manual process, with significant gaps in communication and real-time analysis. Today technology has bridged those gaps, and organizations are more equipped than ever to gather and act upon threat intelligence.

At the heart of this evolution is open source intelligence (OSINT). OSINT refers to the collection and analysis of information that is publicly available from a variety of sources, such as websites, social media platforms, blogs, news outlets and more. This data is processed to derive actionable insights for decision making, security operations and threat detection. By leveraging OSINT, organizations can gather, analyze and deliver real-time data to enhance security and operational effectiveness.

Leveraging OSINT

When it comes to cyber operations, effectively leveraging OSINT can provide a significant advantage. Without strong intelligence, it becomes difficult to move from strategic planning to tactical and operational execution. Threats often begin long before a hacker breaches a network, with adversaries gathering intelligence on their targets over time. A holistic approach is critical—whether focusing on offensive or defensive cyber strategies—because gaps in understanding can lead to vulnerabilities and unintended consequences.

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A useful framework for understanding OSINT’s role is the information-to-risk pyramid. At its base, monitoring and telemetry are essential for providing context to potential threats. Many organizations rely on the Common Vulnerability Scoring System (CVSS), a standardized framework for evaluating and ranking the severity of software vulnerabilities, to help prioritize and address the most critical risks first. However, this system alone may not provide a complete picture. Integrating additional intelligence can reveal that vulnerabilities are actively exploited, making them far more dangerous.

Once threats are identified, organizations can bring in key stakeholders to formulate strategic responses. Risk owners, often from the business side, play a critical role alongside IT in decision-making. Government agencies, with their vast networks and resources, face these challenges on an even larger scale. In today’s environment seconds matter, and OSINT plays a pivotal role in crafting strategic plans to mitigate risks in real time.

The Human Factor

While technology plays a crucial role in OSINT, the human factor remains just as important. Analysts are at the heart of making OSINT actionable, reviewing alerts and correlating information. Integrating intelligence through application programming interface (API) calls can enhance this process, allowing organizations to combine telemetry data with open source information (OSIF).

Networks in large organizations are complex, generating thousands of security information and event management (SIEM) alerts daily, leading to alert fatigue. In such environments, timely responses are crucial. Adversaries can breach networks quickly, often within hours, so the ability to act decisively is vital to preventing significant losses. By focusing on critical alerts rather than false alarms, analysts can address the real threats.

Aligning OSINT tools with governance, risk management and compliance (GRC) can help organizations reduce vulnerabilities and enhance their overall security resilience. By understanding risks, organizations can effectively apply technology to secure their assets and ensure uninterrupted operations.

The Cost of Inaction

Turning gathered intelligence into actionable insights is vital, particularly for safeguarding critical infrastructure. As highlighted by FBI Director Christopher Wray, advanced persistent threats (APTs) are increasingly targeting essential sectors like energy, water and transportation. Today’s cybercriminals are no longer just interested in attacking networks to boast about their successes; they are targeting specific organizations.

Beyond direct attacks, adversaries may also infiltrate networks to understand how organizations and systems operate. Networking devices—especially in small office and home (SoHo) environments—are often the weakest links, frequently overlooked despite their vulnerability. While organizations regularly patch servers and monitor critical systems, these networking devices, particularly near sensitive areas like military bases or airports, can be soft targets. Once compromised, attackers can use local IP addresses to stay within the network, gathering information to plan more sophisticated attacks.

Furthermore, the threats extend beyond financial loss. Data privacy and the long-term impact of breaches must also be considered. Publicly traded companies face regulatory scrutiny from agencies like the Securities and Exchange Commission (SEC) and Federal Trade Commission (FTC). With new regulations such as Cyber Incident Reporting for Critical Infrastructure Act (CIRCIA) on the horizon in 2025, organizations will be required to report incidents promptly. Failing to protect sensitive data can result in costly fines and reputational damage, long after the breach has been resolved.

The Future of Cybersecurity is Proactive

Cybersecurity is a continuous operation that requires vigilance and adaptability. In an era where adversaries are patient and highly organized, an organization’s ability to identify and respond to threats effectively enables them to be not only reactive but proactive, addressing risks before they become crises. OSINT is no longer optional; it is a strategic necessity for organizations aiming to protect their assets, reputation and future.

To learn more about harnessing OSINT to enhance situational awareness, intelligence gathering and strategic decision making watch Recorded Future’s webinar “The Importance of OSINT in Defense Operations.”

Unified Security Readiness During the Election Season

Posted on by Chris Dawson, Doug Palermo and Garrett Guinivan

Elections are the backbone of American democracy. Every vote counts, and agencies can help protect the integrity of voting by solidifying IT security. Keeping hardware and software updated is vital for successful cybersecurity. Through proper training and inter-organization communication, security industry leaders and Government agencies can help raise awareness on election-related issues.

Cyber Threat Landscape and Security Challenges in Modern Elections

By taking advantage of interest in elections, bad actors use common and highly trafficked websites to distribute remote access tools, allowing them to exfiltrate massive amounts of data. Traffic distribution system (TDS)—which are utilized to target ads to users, their search history and their location—are used by bad actors to push pop-up ads that prompt users to update their computer system or software. These pop-ups, hidden in TDSs, install ransomware and malware on the user’s device when clicked, making them difficult to find and fix. There is an uptick in these non-stop, ubiquitous attacks every election cycle. Bad actors target users that visit websites to stay updated on election news through pop-ups, phishing, web browser alerts and website subscriptions. All these methods lead users to socially engineered, compromised websites. However, agencies can prevent cybersecurity attacks at the office and at home by administering relevant security awareness training as part of a Human Risk Management Program.

Optimize Company Training on Security Awareness

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Employees trust their organization as a valuable source of security information. Therefore, it is important that agencies communicate training and awareness effectively to all users. Some anti-phishing modules rely on realignment methods such as enrolling employees for anti-phishing training after they are misled by these kinds of threats. This can create an environment where employees question whether to alert IT when they click on false updates or phishing scams. Instead, agencies can focus on promoting positive behaviors such as congratulating employees who report phishing attempts, small bite sized trainings, and focused awareness campaigns around threats in the landscape. Here are several ways agencies can support their employees in learning and implementing security best practices during this election season:

Focus on real-time awareness: Agencies should prioritize keeping employees up to date on live threats. Traditionally, users were encouraged to keep systems up-to-date by accepting update notices. Now, to keep systems up-to-date while simultaneously discouraging pop-up clicks,

Contextualize email warning tags (EWTs): Emails are a great way to communicate awareness surrounding popular hacking methods. Including banners or visual cues, such as color themes, can help employees recognize company emails, giving them pause when faced with phishing threats. During election cycles, newsletters should focus on deepfakes and their effect on elections.

Utilize modules on demand: People trust their tech company or Government agency’s knowledge more than the news. Security awareness modules, training modules and weekly reminders can all help raise awareness among employees. By allowing users to access education modules at their own pace, agencies can pass on valuable knowledge in a way that is pressure and judgement free.

Focus on relevant topics: Modules should be relevant to employees. For example, training modules should be specific to each user’s job role. Short, one-to-two-minute targeted modules that hold the viewer’s attention can be more valuable than long, untargeted modules. During election cycles, the best modules cover election security, fake updates and safe browsing habits.

Teach at the trainee’s level: Agencies should meet employees at their level. Training should be tailored differently for users who may have more experience using the internet on a regular basis and users who did not have internet as a daily part of their education. Agencies must communicate with employees on security strategies, especially those with higher permission access.

Through all these methods, agencies should focus on the good, positively reinforcing employees and building trust between the individual and their organization.

Transform Company Culture Through Transparent, Unified Security

Focus on the Why: To protect from fake updates and phishing scams, organizations can implement training and assessment strategies into their work culture. Transparency is key: by explaining the purpose of phishing simulations, employers can get employees on board with cybersecurity training. Agencies can use realistic, election-themed phishing simulations during module assessments, which work best in real-time scenarios rather than during training. By monitoring results, agencies can gauge whether users are adequately equipped with the knowledge to report threats within simulations.

Encourage Feedback and Build Trust: By checking in with users after training modules and simulations, agencies can ensure the training has resonated with users, as well as ensuring users do not view trainings as punitive action. The most important part to training simulations is that employees report phishing or pop-up scams to their organization, regardless of if they clicked on them or not. Trainers and leadership teams should use positive reinforcement as corrective behavior to encourage employees to better understand modern scams and how to spot them. It is important to establish that the employee is not in trouble, lest they feel that they cannot report future scams to the organization. Instead, training administrators should build conversations around the reason for clicking. Whether or not the employee was in a hurry, if they had specific training, if they need help or if scams were fallen for at a particular time of day are all valuable information points for preventing future oversights.

Creating a Security Culture: Visual aids placed in common areas are also a valuable learning reinforcement because repetition can help employees remember the most important details surrounding security. Common-sense posters and announcements can be placed in elevators, breakrooms and even on the back of bathroom stall doors. Additionally, agencies should administer regular updates and ongoing education through newsletters, and programming should be consistent and personable. Agencies can:

Send reminders
Share real-world examples
Encourage discussion
Provide easy action items (such as restarting computers daily)
Provide resources for learning and reporting

Unity is key to transforming organizations’ culture, creating awareness around digital hygiene and cybersecurity. Ultimately, repetition, consistency and discussion can help users stay safe and protect the organization from phishing, pop-up scams and other cybersecurity related risks during the election cycle.

To learn more about election security readiness, visit Proofpoint and Carahsoft’s webinar, Navigating the Cyber Threat Landscape: Election Scams. To learn more about Proofpoint’s Human Risk Reduction Solutions, please visit their website. Check out Proofpoint and Carahsofts’ past webinars into the cyber threat landscape.

Securing Systems Through Segmentation and Zero Trust

Posted on by John Kindervag

Zero Trust is a cybersecurity strategy that recognizes trust as a vulnerability that may potentially allow malicious actors to exploit system environments. Traditionally, systems operated by granting permissions, visibility and trust to a user once they gain access. Rather than minimize trust and opportunity for breaches, Zero Trust eliminates trusted packets, systems and users altogether.

Implementing Zero Trust’s Fundamental Design Concepts

While breaches are inevitable, agencies can equip themselves with a Zero Trust framework to prevent successful cyber-attacks. Zero Trust encompasses identity, access permissions and micro segmentation, per the National Institute of Standards and Technology (NIST) architecture. All three enforcement points are required to complete the Zero Trust model. While security products are a component of Government agency’s implementation of Zero Trust, it is a strategy that requires proper planning.

To successfully implement Zero Trust, agencies must understand its fundamental design concepts.

Focus on business outcomes: Determine key agency objectives and design strategies with those in mind.

Design security strategies from the “inside out”: Typically, networks are designed from the “outside in,” beginning with the software and moving onto data. This can introduce vulnerabilities. By designing software accessibility around data and assets that need to be protected, agencies can personalize security and minimize vulnerabilities.

Determine who or what needs to have access: Individuals should default with the least amount of privilege, having additional access granted on a need-to-know basis.

Inspect and log all traffic: Multiple factors should be considered to determine whether to allow traffic, not just authentication. Understanding what traffic is moving in and out of the network prevents breaches.

Fundamentally, Zero Trust is simple. Trust is a human concept, not a digital concept. Once agencies understand the basics of Zero Trust, they can decide which tactics they will use to help them deploy it across their network.

Breaking Up Breaches with Segmentation

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In other security strategies, security is implemented on perimeters or endpoints. This places IT far from the data that needs monitoring. The average time between a breach and its discovery is 277 days and is usually discovered by independent third parties. With flat, unsegmented surfaces, once breachers gain access to a network, they can take advantage of the entire system. Zero Trust alleviates this by transforming a system’s attack surface into a “protect surface.” Through proper segmentation, systems make the attack surface as small as possible, then places users adjacent to the attack surface to protect it. This area then becomes a more manageable surface for agencies to monitor and protect, eliminating the time gap between breach and discovery.

Once the strategy method is chosen, agencies must decide which tactics and tools they will use to deploy Zero Trust. Here is a simple, five-step process for deploying Zero Trust.

1. Define the protect surface: It is important to start with knowing what data needs protection. A great first step is to follow the DAAS element—protect data, assets, applications and services. Segmentation can help separate these four elements and posit each on its own protect surface, giving IT employees a manageable surface to monitor.

2. Map transaction flows: With a robust protect surface, agencies can begin tailoring their Zero Trust environment. Understanding how the entire system functions together is imperative. With visibility into transaction flow mapping, agencies can build and architecture the environment around the protect surface.

3. Architect a Zero Trust environment: Agencies should personalize their security to best fit their protect surface. That way, Zero Trust can work for the agency and its environment.

4. Create policy: It is important to ask questions when creating policy, as Zero Trust is a set of granular allowance rules. Who should be allowed access and via what application? When should access be enabled? Where is the data located on the protect surface? Why is the agency doing this? These questions help agencies map out their personalized cybersecurity strategy.

5. Monitor and maintain the protect surface: By creating an anti-fragile system, which increases its capability after exposure to shocks and violations, agencies can adapt and strengthen from stressors.

Segmentation is vital to the theory of Zero Trust. Through centralized management, agencies can utilize segmentation to their benefit, positing IT adjacent to the specialized surface they protect. Zero Trust can be a learning curve. By implementing each protect surface individually, agencies can avoid becoming overwhelming. Building from the foundation up allows agencies to control their networks. Additional technologies, such as artificial intelligence (AI) and machine learning (ML), help give defenders the advantage by enabling them to focus on protect surfaces. Through a personalized and carefully planned Zero Trust strategy, agencies can stop breaches and protect their network and data.

Illumio & Zero Trust

Zero Trust often incorporates threat-hunting solutions, to detect a problem and then try to block or remove it. But no solution will ever be 100% and it must be assumed that eventually a threat will slip through, undetected. Undetected threats will eventually move between workloads, further compromising the network. Illumio, a cloud computing security company that specializes in Zero Trust micro segmentation, can future-proof agencies against malware.

While threat-hunting tools focus on the workload, Illumio focuses on the segment, which means that Illumio enforces the Protect Surface via the vectors used by any and all threats that try to breach it. Any complex AI-generated malware which will appear in the near future will also want to move across segments, and Illumio will protect the environment today against threats which will appear tomorrow.

To learn more about Zero Trust and Segmentation, visit Illumio’s webinar, Segmentation is the Foundation of Zero Trust.

Highlights from the SANS Government Security Forum on Zero Trust, CMMC Compliance and AI

Posted on by Steve Jacyna

Carahsoft Technology Corporation, a leader in Government IT solutions, partnered with the SANS Institute for the fourth year in a row to host the 2024 Government Security Solutions Forum. The event gathered cybersecurity professionals and Public Sector leaders to address evolving cyber threats facing Government agencies. Experts led discussions on key topics, including Zero Trust implementation, achieving Cybersecurity Maturity Model Certification (CMMC) compliance and harnessing artificial intelligence (AI). This blog highlights key takeaways from three of the six sessions surrounding these imperative industry topics, providing actionable insights to strengthen cybersecurity defenses in today’s digital landscape. During the event a visual artist Ashton Rodenhiser summarized the sessions which are featured in this blog.

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Zero Trust Implementation

During the session “Zero Trust Implementation Strategies,” experts explored the growing challenges security professionals face with emerging technologies and provided key insights into building a robust Zero Trust framework.

As new technologies rapidly emerge, security professionals face increasing challenges in keeping pace, especially with the integration of on-prem environments and the cloud. A key principle of Zero Trust is the enforcement of least privilege policies, which requires a shift in how identity management is applied. This begins with strong governance to ensure the accuracy and reliability of policies and attributes.

Building a comprehensive security framework also involves implementing contextual authorization through micro-segmentation, considering factors like device, location and time to create a robust protective barrier. Furthermore, integrating identity management with Endpoint Detection and Response (EDR) tools is becoming increasingly important for tracking authorized processes and addressing the extended presence of threat actors who exploit admin identities to execute malware.

One of the biggest challenges in managing security policies is their complexity. Many security policies lack human readability due to their intricate structure, making automation essential for managing actions and enforcing compliance. The National Security Administration’s (NSA) recent Zero Trust guide emphasizes automation as a key pillar, highlighting its importance in responding to data flow deviations and maintaining security.

Despite the advanced systems in place, human error continues to be a major vulnerability. Employees can unknowingly compromise security through phishing attacks or by interacting with malicious links. To mitigate this, organizations must prioritize improving employee awareness and addressing the human factor as a critical component of cybersecurity.

Explore how Carahsoft’s Zero Trust portfolio can help Government implement a comprehensive Zero Trust strategy, strengthening organization’s security and protecting critical assets.

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Achieving CMMC Compliance

The session “Navigating Supply Chain Security and CMMC Compliance” provided valuable insights into the upcoming implementation of the CMMC framework and its implications for Defense Industrial Base (DIB) organizations. This certification will ensure that DIB organizations meet stringent cybersecurity standards through third-party assessments and will soon be mandatory for both prime contractors and subcontractors working with the Department of Defense (DoD).

CMMC consists of multiple certification levels, with Level 1 covering basic practices for Federal Contract Information (FCI) and Level 2 addressing 110 practices based on NIST 800-171, extending to around 320 actions. To prepare, organizations should work with Registered Practitioner Organizations (RPOs) to assess their readiness. These RPOs employ Certified CMMC Professionals (CCPs) and Certified CMMC Assessors (CCAs), who are trained and certified by the Cybersecurity Assessor and Instructor Certification Organization (CAICO), a subsidiary of Cyber AB, which oversees the curriculum and training programs.

After preparation, organizations will undergo an official assessment by a CMMC Third-Party Assessment Organization (C3PAO), which hires CCPs and CCAs to evaluate the cybersecurity measures in place. As the CMMC rule takes effect, organizations must ensure they work with certified professionals listed on the Cyber AB marketplace, as uncertified entities will not be recognized by the DoD.

Given the complexity of CMMC and the fact that preparation for certification can take at least six months, organizations are encouraged to start early to meet the new requirements.

Carahsoft is proud to be part of the CMMC ecosystem, with around 800 employees focused on cybersecurity and partnerships with over 150 vendors. By closely tracking policies and industry trends, Carahsoft aligns customer needs with relevant technologies, promoting “better together” integrations to maximize the value of existing investments. Carahsoft works with vendors that address every CMMC maturity level and capability domain, guiding customers through the complex decision-making process to ensure that they select the most suitable technologies to fill security gaps effectively and efficiently. Explore Carahsoft’s CMMC portfolio.

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Harnessing AI

Amid the complexities of cybersecurity, effective threat detection and response are increasingly reliant on advanced technologies like AI. The session “Harnessing AI for Advanced Threat Detection” explored the benefits and risks of integrating AI into security operations, highlighting key strategies for balancing automation with rigorous security practices.

“Advanced threat detection” spans various aspects of security operations, including the development and collection of threat intelligence. AI offers significant benefits in early threat detection, helping organizations quickly identify and respond to malicious activity. However, its use must be approached cautiously across the entire security chain.

With the rise of generative AI, industries are applying AI to automate time-consuming tasks. A key benefit is AI’s ability to condense information quickly. Tasks like threat searching or intelligence analysis, which once took hours, can now be completed in minutes, freeing experts to focus on higher-level tasks. This “toil reduction” is vital, as AI automates routine work and creates immediate efficiencies with minimal effort.

While AI brings advantages, there are inherent risks in implementing AI models and infrastructure. It is crucial to approach AI from two perspectives: using it to enhance security while ensuring the security of AI itself.

Organizations must also consider how they can trust AI-generated information. Trust and validation are essential. Provenance—knowing the source of data and models—is key to building confidence. While AI can handle most of the work, experienced engineers and analysts are still needed to verify and analyze the results so security teams can focus on more complex matters.

The siloed nature of work within security operations may limit intelligence sharing. Maintaining control of input data is critical, especially with public models hosted by technology vendors. If training data enters public models, organizations may compromise sensitive information. In regulated environments, private models offer safer options, allowing companies train AI while retaining control.

When integrating AI into security operations, organizations should build trust by validating each use case, allowing AI to be operationalized while ensuring accuracy. Experimentation is key to identifying where AI can provide a return on investment. However, implementing AI requires careful consideration of security models, AI safety and governance, particularly as organizations scale AI into operations.

Unlock the potential of AI to drive innovation and efficiency in Government organizations with Carahsoft’s AI and machine learning portfolio.

Frank Briguglio, Federal CTO at SailPoint, and Fatih Akar, Security Product Manager at VMRay, led the discussion on Zero Trust. Melanie ‘Kyle’ Gingrich, Interim Executive Director at The Cyber AB, provided guidance on navigating CMMC compliance. Josh Lemon, Director of Managed Detection and Response at Uptycs, and Ron Bushar, Managing Director of Mandiant Solutions at Google Public Sector, explored the role of AI in advanced threat detection.

Explore more insightful sessions on how Public Sector cybersecurity teams are strengthening their security posture by watching the SANS 2024 Government Security Forum in partnership with Carahsoft.

A Day in the Life of a Higher Education Administrator: Keeping Sanity with Atlassian’s Solutions

Posted on by Cameron Starman

“The early bird catches the worm,” they say. In higher education administration, the early bird catches a hundred emails, two urgent meeting requests, and a desperate plea from a professor who needs a last-minute resource for their lecture. Welcome to my world.

It’s 7:00 AM, and I’m already two cups of coffee deep, facing the never-ending tasks that define higher education administration. On the docket today: oversee the rollout of a new enrollment policy, respond to at least a dozen student inquiries, coordinate with the campus facilities team about the HVAC issue in the science building, and somehow find time to prepare for the budget review meeting scheduled for 4:00 PM. Oh, and there’s the ongoing university-wide initiative on enhancing digital literacy. Just another ordinary day in the life of higher ed.

But here’s the question: How can we manage all of this without burning out? The real challenge is keeping the daily operational chaos under control while staying focused on the bigger goal: providing an exceptional experience for students, faculty, and staff. That’s where solutions designed for higher education administration make all the difference.

Taming Task Overload with Structured Workflows

One of the most common pain points I face is the sheer volume of tasks, projects, and requests flying my way. From managing campus events to responding to student service requests, the workload can feel unmanageable without a structured system. The solution is simple: centralizing task management and creating transparent workflows that make it easier to stay on top of every project.

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Today, I’ve set up a project for the new enrollment policy. Tasks are assigned to various departments: administration, student affairs, and IT. In the comments section of one task, I see a suggestion from a department head about potential concerns from faculty members. I quickly tag the dean of the faculty and leave a note: “Let’s discuss this in the 10:00 AM meeting.” With Atlassian’s Jira, I can coordinate with everyone efficiently, ensuring that all communications and updates are within the platform. This level of transparency helps everyone stay informed, preventing issues from falling through the cracks.

Jira’s project management features allow me to manage complex workflows, track dependencies, and ensure that everything is aligned across departments. It’s more than just task management – -it’s a vital tool for higher ed, enabling real-time coordination of the intricate web of administrative tasks.

Managing the Flood of Campus IT Requests

In higher education, the volume of IT requests from students, faculty, and staff can be overwhelming. From system access issues to facility-related technical problems, the demand for quick and efficient IT support is ever-growing. Without a centralized system, it becomes challenging to ensure that all these requests are tracked, prioritized, and resolved in a timely manner.

Next, I switch to Jira Service Management, where all incoming IT requests from students, faculty, and staff are tracked. In a higher education technology landscape where IT services are increasingly critical, having a centralized ITSM system like Jira Service Management allows for quick and efficient resolution of issues.

A ticket from Dr. Thompson, the chemistry professor, indicates that there’s an HVAC issue in the lab. I route this to the facilities management team and assign it a high-priority status. Another ticket involves a student unable to access the online learning platform. With Jira Service Management, I can immediately assign these issues to the appropriate team for resolution. The ability to monitor and track these requests in real-time ensures that nothing falls through the cracks.

Universities often face a never-ending flow of IT service requests, and having a robust system like Jira Service Management is essential for maintaining smooth operations. Whether it’s resolving campus-wide tech issues or individual faculty needs, this ITSM tool ensures everything is logged, tracked, and resolved efficiently.

Breaking Down Silos with Centralized Knowledge Management

In higher education, managing information across various departments can become disjointed, with each team relying on separate systems for storing and accessing important documents. This fragmentation leads to inefficiencies and confusion when it comes to collaboration and decision-making. The need for a unified platform that supports knowledge sharing and cross-departmental collaboration is critical.

Once I’ve handled the immediate fires, I move over to Confluence, Atlassian’s collaboration platform. Confluence acts as a digital encyclopedia, where we store all our policies, procedures, and administrative documents. For a higher education institution, having a unified platform for knowledge management is invaluable. Confluence supports collaboration across departments and ensures that everyone is on the same page.

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Preparing for the afternoon budget meeting, I pull up last year’s budget reports stored in Confluence. I make some quick notes and tag the finance director for their input. Later, I access the page dedicated to our university’s digital literacy initiative, which is a critical part of our ongoing education technology strategy. Here, we have all the necessary documents, timelines, and feedback from faculty neatly organized. Everything I need for tomorrow’s meeting with the IT and academic leadership is at my fingertips.

Confluence enhances productivity by enabling cross-functional teams—be it administrative, academic, or IT—to collaborate seamlessly. For universities looking to scale their digital operations, knowledge management through Confluence is key.

Atlassian to the Rescue: Tackling Higher Ed Chaos One Tool at a Time

The tools I mentioned above—Jira, Jira Service Management, and Confluence—aren’t just general business solutions; I’ve found them to be perfectly suited to the unique challenges we face in higher education. Atlassian provides scalable solutions that adapt to the demands of universities like mine, from managing academic workflows to improving campus facilities management and streamlining student services.

In higher ed technology, the stakes are high, and trust me, the needs are more complex than people might think. Juggling enrollment management, improving IT support for both students and faculty, and coordinating large campus-wide initiatives can be overwhelming without the right tools. That’s why I rely on Atlassian’s suite to keep everything in check. It ensures that all tasks, communications, and resources stay aligned, no matter how chaotic things might seem. Having these tools on hand makes a world of difference in my day-to-day work, and I can confidently say my colleagues feel the same way. Whether it’s a quick request or a major project, we’ve got the systems in place to manage it all, and that gives me a sense of control over the chaos.

For example, learning management systems (LMS) are essential for modern universities. Integrating Atlassian tools with existing LMS platforms enhances the management of online courses, streamlines academic resource sharing, and simplifies the process of handling IT and administrative requests. By connecting Confluence to an LMS, universities can create an integrated environment where both faculty and students can easily access course materials, policies, and updates.

Making Student Services Run Smoothly

In a university setting, one of the most critical aspects of education management is making sure student services run like a well-oiled machine. Whether it’s managing enrollment, handling student requests, or keeping communication between departments smooth, I’ve seen firsthand how Atlassian’s tools transform the way we get things done. It’s no small task, but with these tools, it feels manageable.

Take enrollment management, for example. Every semester, I’m tasked with ensuring hundreds, sometimes thousands, of students are enrolled in the right courses, their records are updated, and they get the support they need. Without the right system in place, this process would drive me up the wall. But with Jira Service Management, handling all these requests becomes second nature. I can log tickets for every enrollment issue, manage course changes, and automatically keep students in the loop with notifications. The best part? I don’t have to waste time manually sending updates or getting lost in email threads. It’s a huge relief for me and my colleagues, as we can focus on helping students rather than getting buried in administrative tasks.

And it doesn’t stop at enrollment. Universities are complex beasts with countless services to manage. Atlassian tools help us streamline other key areas like financial aid management, counseling, and academic advising. I’ve used Confluence to build a shared knowledge base that anyone on the student services team can access. This way, students can find answers to their questions without having to wait on me or anyone else to reply to their emails. Instead of me spending hours fielding the same questions over and over again, students can jump into Confluence and find everything they need. Honestly, it’s a game-changer for everyone involved and makes me feel like I’m really helping students in a more efficient way.

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Then there’s the challenge of managing campus events. I’ve been part of organizing major events like orientation week, and let me tell you, without the right tools, it’s an absolute nightmare. Coordinating across multiple teams—administration, student services, IT, facilities, and even security—can feel like herding cats. But with Jira’s project management capabilities, I’m able to keep track of every task, assign responsibilities, and set deadlines. When I know every department is clear on what they need to do, I can finally relax a little. From ensuring the auditorium is ready for the keynote speaker to making sure security is in place for the event, Jira keeps everything on track. Project management in higher education can be overwhelming, but with Jira, it’s like having a personal assistant who makes sure nothing gets missed.

At the end of the day, Atlassian’s suite of tools does more than just make my job easier. It makes our entire process more transparent. I love that I can track everything in real-time, and my colleagues can, too. It saves us all time, reduces stress, and keeps us focused on what really matters—helping students succeed. When student services are efficient and transparent, it makes life easier for everyone, from administrators to students. Instead of chasing down loose ends, I’m able to focus on supporting students and making their experience better.

How Atlassian is Shaking Things Up in Higher Ed’s Digital Transformation

As I’ve seen firsthand, higher education is fully diving into digital education technology, and tools like Jira and Confluence are helping institutions, including mine, keep up with the growing demand for online learning, cloud-based management, and remote collaboration. Project management in higher education is evolving quickly, and I can confidently say that Atlassian is right there in the driver’s seat, helping universities like ours navigate this transformation. It’s like having a GPS for campus-wide chaos!

With more universities, including mine, transitioning to cloud-based learning platforms and digital-first approaches, Atlassian tools have become essential for managing the shift. These tools have streamlined our administrative workflows, helped us manage complex projects across departments, and improved communication. Personally, I’ve found that by using Atlassian, I can focus on ensuring students succeed and that academic excellence stays on track. It’s made my job way easier (and a lot less stressful), and I know my colleagues feel the same way as we continue to adapt to this digital transformation.

Wrapping Up—But Never Really Done

By 5:00 PM, I’m ready to call it a day—or at least pretend I’m done. The new enrollment policy is on track, the IT issues are being resolved, and the budget meeting went smoothly thanks to Confluence. Tomorrow’s another day of managing the complex, fast-paced world of higher education, but with Atlassian’s suite of tools at my side, I know I can handle whatever comes my way.

For universities, the challenge of managing diverse departments, large student populations, and ever-growing administrative tasks is daunting. But with Atlassian’s technology solutions for higher education, managing this chaos becomes much more manageable, enabling administrators to focus on their real goal—delivering high-quality education.

Schedule a demonstration with one of our Atlassian experts today to learn more about Atlassian’s technology solutions for higher education.

Transforming Public Sector Efficiency: A Two-Pronged Approach to Modernization

Posted on by Josh Green

Throughout the history of government technology adoption, agencies have continually adapted to the ever-changing technological landscape. With the increasing demand for digital governance, the drive to modernize both the workforce and the citizen experiences is more important than ever. This dual focus ensures that agencies can not only improve their internal operations but also foster stronger, more responsive relationships with the public. This means fulfilling their overall missions easier than ever while rising to meet the ever-growing expectations of the people they serve.

Modernizing the Workforce

Government employees are the backbone of public service, working day in and day out to ensure that citizens receive the support they need. As the demands on these employees grow more complex, it’s crucial that we provide them not just with advanced tools, but with a work environment that fosters collaboration and encourages ongoing learning. The shift isn’t just about adopting new technologies; it’s about creating a culture where innovation thrives, and where every team member feels empowered to contribute to the agency’s mission.

With a rising demand for digital services, especially since the COVID-19 pandemic, public sector employees have faced unprecedented challenges. From adopting new technologies to managing complex workflows to rapidly adapting to this surge in service demands, their roles have become more fundamental than ever. This period highlighted the importance of equipping government workers with the skills and tools needed to thrive in a digital-first environment.

To navigate these challenges effectively, agencies must prioritize seamless collaboration and strategic work management. This involves adopting tools that enhance communication, align projects with agency goals, and provide transparency into progress. We’ve seen that by fostering a culture of collaboration and transparency, agencies can ensure that every project contributes to the broader mission, empowering employees to deliver results more efficiently.

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Moreover, modernization also means streamlining outdated processes that have long hindered efficiency. For example, enrollment processes have traditionally been slow and cumbersome, often relying on paper-based systems. By modernizing these workflows through automation and digital tools, agencies can reduce administrative burdens, improve accuracy, and speed up service delivery. This allows government employees to focus on more strategic tasks, ultimately enhancing the overall employee experience. These enrollment processes are not simply internal agency constraints but also form a core element of the drive to modernize the citizen experience as well.

Modernizing Citizen Experiences

In today’s digital world, citizens expect the same level of service from government agencies as they do from their favorite online retailers. This means that government websites and online services need to be intuitive, accessible, and responsive to the needs of every user. By prioritizing user-centered design and using data to inform decisions, agencies can ensure that their digital platforms are not only functional but also welcoming. It’s about making every interaction count, whether it’s a simple information request or a more complex service transaction.

It is often the case that the online presence of a government agency is the first point of contact for residents seeking information or services. However, many government websites still struggle with outdated designs and inconsistent content, which can negatively affect public perception and engagement. This is why creating those meaningful, personalized experiences is an integral part of digital transformation in the public sector. By doing so, agencies can create more cohesive, accessible, and engaging digital services that resonate with citizens. This approach ensures that online interactions are intuitive and aligned with the diverse needs of the public, leading to higher satisfaction and trust in government services.

Furthermore, in an era where information is consumed rapidly across multiple channels, the ability to quickly create, manage, and distribute content is crucial. Delays in content delivery can result in missed opportunities for engagement and a failure to address the immediate needs of citizens. By increasing content velocity—improving internal workflows, streamlining content management, and ensuring that content is tailored to specific audiences—agencies can more effectively communicate with the public, delivering prompt and relevant information that enhances citizen engagement.

Conclusion

The challenges facing government agencies today are significant, but they also present opportunities for innovation and growth. Modernizing the workforce and citizen experiences are two sides of the same coin in the journey toward a more efficient and responsive government. By adopting strategies that streamline work management, modernize enrollment processes, enhance web experiences, and increase content velocity, agencies can better serve their citizens and build a stronger connection between government and the public it serves. This dual approach to modernization is essential for navigating the challenges of the digital age and fulfilling the mission of serving citizens effectively.

View our Adobe webinar series to learn more about creating experience-driven government services.

The Role of Identity Governance in the Implementation of DoD Instruction 8520.04

Posted on by Frank Briguglio

On September 3, 2024, The Department of Defense (DoD) released Instruction 8520.04, titled “Access Management for DoD Information Systems,” that serves as a foundational policy guiding the secure and efficient management of access to DoD information systems. The instruction mandates protocols for managing access across various environments, including military networks and systems used by both person entities (PEs) and non-person entities (NPEs) such as devices, applications, and automated processes. At the core of this policy is the principle of identity governance, which is essential for ensuring that access to sensitive systems and data is granted, monitored, and revoked based on verified identity attributes and defined security policies.

In the dynamic cybersecurity landscape, the concept of identity governance refers to the frameworks and processes that manage the lifecycle of digital identities. This includes the creation, management, and deletion of user accounts as well as the provisioning and de-provisioning of access rights based on a combination of user attributes, roles, and organizational policies. Identity governance is critical for compliance with the DoD’s Zero Trust Architecture, as outlined in the DoD Zero Trust Strategy. It emphasizes least privilege, continuous verification, and dynamic access control, all of which are key components of DoD Instruction 8520.04.

The policy serves as maturation of the departments ICAM initiatives over the past few years and highlights some key concepts that need to be adopted across the departments ecosystem. Here are some key examples of how identity governance aligns with and strengthens this policy:

1. Access Control and Provisioning

One of the primary elements of identity governance is the effective provisioning and de-provisioning of access. This aligns with Section 4 of DoD Instruction 8520.04, which mandates that access to systems be carefully controlled through explicit or dynamic mechanisms. Explicit access involves manually provisioning access rights to specific users, which must be meticulously documented and approved by system or resource owners. On the other hand, dynamic access relies on real-time attribute verification to grant or deny access based on the most current information available, such as the user’s role, location, or security clearance.

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Identity governance solutions play a crucial role in these processes by automating provisioning and de-provisioning based on predefined policies. When a user’s role changes or they leave the organization, governance systems automatically adjust access rights, ensuring compliance with de-provisioning requirements. This automatic adjustment helps prevent orphaned accounts—user accounts that are no longer needed or authorized—which can pose serious security risks if left unmanaged.

2. Authoritative Attribute Services

DoD Instruction 8520.04 emphasizes the importance of authoritative attribute services (AAS) in maintaining the accuracy, integrity, and security of identity attributes used in dynamic access decisions. Identity governance frameworks are designed to integrate with these authoritative services, ensuring that identity attributes such as security clearance levels, employment status, and role-based entitlements are accurate and up-to-date. This enables the DoD to enforce dynamic access control based on real-time identity data.

For example, a DoD system that relies on dynamic access might check a user’s current security clearance, job function, or location in real time before granting access to a sensitive file or system, or assign a critical role. These checks are enabled by robust identity governance systems that pull data from authoritative attribute services and apply organizational policies to ensure that access is only granted to those who are fully authorized and meet the predefined criteria.

3. Least Privilege and Separation of Duties (SoD)

The concept of least privilege—granting users the minimum level of access necessary to perform their duties—is another foundational principle of both identity governance and DoD Instruction 8520.04. In Section 4.2 of the instruction, system and IT resource owners are required to document and implement explicit access policies that adhere to least privilege standards. Furthermore, systems must implement SoD controls to prevent a single user from having conflicting roles, such as both creating and approving financial transactions.

Identity governance frameworks are uniquely equipped to manage SoD by automating the assignment of roles and enforcing policies that prevent users from being granted conflicting privileges. Governance solutions continuously monitor user access and provide alerts if SoD violations occur. By integrating these capabilities with the DoD’s access management protocols, identity governance helps ensure that users cannot escalate their privileges or circumvent access controls, thereby reducing the risk of insider threats and security breaches.

4. Continuous Auditing and Compliance

Continuous auditing and monitoring of user access is a critical requirement under DoD Instruction 8520.04, particularly for privileged users. Identity governance solutions enable DoD components to implement robust audit trails that track every access request, change in privileges, and system interaction. This is particularly important for IT privileged users—those with elevated access to critical systems and sensitive data—who require enhanced monitoring to detect and respond to suspicious activity.

Through the use of identity governance tools, DoD organizations can enforce periodic access reviews, as mandated by the instruction, to ensure that users only have the access they need and that privileged access is justified and properly documented. These reviews are automated and documented within governance systems, reducing the manual workload on administrators and enhancing the overall security posture by ensuring compliance with regulatory requirements.

5. Integration with Zero Trust Architecture

The DoD Zero Trust Strategy emphasizes the need for continuous verification of users and devices as they request access to systems and data, rather than assuming trust based on their presence inside the network perimeter. Identity governance systems are integral to the implementation of Zero Trust principles within the DoD, as they enable real-time verification of identity attributes and ensure that access is granted only after all conditions are met.

For instance, an identity governance system might check not only a user’s identity but also their security status, the network they are using, and the time of the access request before enabling access to sensitive data. This multi-layered approach to access control ensures that even if one security measure is compromised, others are in place to protect critical resources.

In Conclusion

Identity governance is a foundational element of the DoD’s efforts to secure access to information systems under DoD Instruction 8520.04. By providing a structured approach to managing digital identities, provisioning access, enforcing least privilege and separation of duties, and maintaining continuous auditing and compliance, identity governance systems enable the DoD to meet the stringent security requirements laid out in the instruction. Furthermore, identity governance is a critical enabler of the DoD’s shift toward a Zero Trust Architecture, ensuring that access to sensitive systems is dynamically controlled based on real-time identity attributes and organizational policies.

As cyber threats continue to evolve, the integration of identity governance with access management protocols like those found in DoD Instruction 8520.04 will be crucial in maintaining the security and integrity of the DoD’s information systems and the data they protect.

For a details of how SailPoint Identity Security supports the departments current ICAM and Zero Trust initiatives, and specifically how the capabilities of the platform align with the requirements of the policy, please download the report here.

Unveiling the Power of Atlassian Government Cloud

Posted on by Matt Robertson

In today’s rapidly evolving digital landscape, government agencies face unique challenges in maintaining security, efficiency, and collaboration while adhering to stringent regulations. Atlassian Government Cloud is designed to meet these distinct requirements, as it is currently “in process” to become FedRAMP Moderate authorized on the FedRAMP Marketplace. This secure and compliant platform ensures government agencies can operate confidently while benefiting from a feature-rich environment tailored specifically for the public sector. With Atlassian Government Cloud, agencies can streamline operations and achieve new levels of success.

A Platform Built for Government Needs

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Atlassian Government Cloud offers a comprehensive suite of tools tailored to government agencies’ unique needs. The platform will initially include Jira, Confluence, and Jira Service Management (JSM). These tools empower government teams to efficiently manage projects, track tasks, handle service requests, and collaborate on documentation within a secure cloud environment. This capability is crucial for agencies that require robust project management and seamless collaboration to achieve their objectives.

Empowering Collaboration and Innovation

Atlassian Government Cloud is not just about compliance; it’s about unlocking new levels of collaboration and innovation for government agencies. By moving to the cloud, agencies can leverage advanced capabilities, including automation and analytics, to improve productivity and make data-driven decisions. In fact, over 80% of surveyed customers who migrated to Atlassian Cloud have realized benefits from cloud-only features within just six months. This demonstrates the platform’s potential to transform government operations by enhancing efficiency and fostering a culture of continuous improvement.

Looking Ahead

Atlassian Government Cloud represents a transformative solution for government agencies seeking to modernize their operations in a secure and compliant environment. With the U.S. General Services Administration (GSA) as its sponsor, Atlassian is on the path to obtaining FedRAMP Moderate Authority to Operate (ATO), positioning itself to help government teams fully leverage the power of the cloud. And Atlassian is doubling down on our commitment to public sector customers as we’re also working to achieve FedRAMP High and U.S. Department of Defense (DoD) Impact Level 5 (IL5) compliance. These efforts further demonstrate Atlassian’s commitment to cloud security and meeting the stringent requirements of federal agencies.

In the meantime, as we approach FedRAMP Moderate ATO, we invite you to sign up for updates to learn about our upcoming FedRAMP solutions and how Atlassian is working to enhance our offerings to meet your evolving needs and safeguard mission-critical data.

Speak to an Atlassian representative today and gain access to Atlassian Government resources and information.

Creating a Unified eLearning Environment to Deliver a Comprehensive Educational Experience

Posted on by Erik Crawford

What to Consider When Building a Unified eLearning Environment

The core components of a unified eLearning Environment are content creation, delivery of the information, and tracking the effectiveness of the training. Adobe provides a cohesive platform for organizations to succeed in all three phases of this process. The advantage of having these tools under one umbrella is that they work seamlessly together, so the focus can be on the training and not the technology behind it. In this post, we will look at what tools can be leveraged to create dynamic engaging content, how you can deliver that content in new and immersive ways, and where you can track and manage the effectiveness of the training in an easily digestible manner.

Creating Content that Drives Interactivity

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The key to an exceptional eLearning experience is getting the learners to the keyboard and the screen. Interactivity helps mitigate multitasking and keeps the learner focused on the information being delivered. Developing your courses in Adobe Captivate allows you to add interactive elements like quizzes and branching scenarios where learners can make choices that affect the path of the lesson, providing a more personal training tool. Taking this development one step further, the virtual reality (VR) capability can create an immersive learning environment with a plethora of VR interactions that course designers can implement. Finally, adding responsive design to the courses ensures they look amazing. The content will adapt to various screen sizes, so the experience is optimal whether the learner is on a laptop, tablet, or phone. For more hands-on training, the software simulation element allows for creating tutorial-type content that learners can then emulate in a virtual mock-up environment to learn the skills demonstrated. Once the content is built it can be published directly to Adobe Learning Manager (ALM), Adobe’s LMS, for delivery and tracking. Driving interactivity captures the learners’ attention and thus leads to better information retention.

Next-Generation Virtual Classrooms Leveraging AI and Apps

Whether artificial intelligence (AI) is good or bad can be debated, but there is no doubt that it is here, and it will only get faster, more accurate, and grow in its capabilities. Adobe Connect has an app called “Chat Plus” that allows you to access AI in the chat during virtual classes. This allows hosts and presenters to instantly access information that may take several clicks to find in a search engine. Generative AI algorithms can help create new ways to spice up the virtual content through AI tools such as text (ChatGPT, Gemini, Sonnet), images (Adobe Firefly, Midjourney, DALL-E), and audio (Suno, Donna, AIVA). Text can be used to generate session outlines, quiz questions, polls, and slide structures. Images are great for virtual room backgrounds, slide deck visuals, and whiteboard exercises. Audio can be used as lobby background music, quiz music, or translated recordings. By combining these AI features with applications from the Adobe Connect App Store, you create a fully immersive learning experience that goes way beyond screen sharing and whiteboarding. Mixing up media types when delivering virtual classroom training keeps the learner engaged and entertained.

Managing the Blended Learning Classroom

As organizations work on balancing in-office vs. remote workers, the blended learning experience for training is becoming the norm. Blended learning can present numerous challenges, like tracking attendance, utilizing breakout rooms, or taking quizzes. However, it can also provide opportunities, like having content that is always available via recordings, addressing learners who learn better synchronously vs. asynchronously or vice-versa, and cost-effectively training a globally dispersed audience. When you combine the power of Adobe Connect (Virtual Classrooms) and Adobe Learning Manager (Adobe’s LMS), there is now a single hub for all synchronous AND asynchronous learning. Seamless data exchange between the products allows for more accurate reporting to better measure the training’s effectiveness. A unified user experience for instructors and learners means that managing, scheduling, and accessing the blended learning courses can all be done in a straightforward easy-to-use platform.

The Love/Hate Relationship with a Learning Management System (LMS)

The complexity involved with setting up an LMS and managing it can be overwhelming. Adobe Learning Manager was designed specifically for enterprise delivery of courses in an easy-to-manage platform, with Admins and Learners in mind. The idea was to simplify the process with personalized learning paths, comprehensive learning tools, social learning, gamification, mobile accessibility, and certification/badging. Each learner has a dashboard to track their progress and see recommended courses. A calendar with automated emails and system notifications to help learners manage their schedules, and a home page with announcements to provide an easy way to share information. Gamification and social learning elements can be enabled to foster an engaging eLearning ecosystem, and connection to other eLearning tools allows it to serve as a one-stop shop for all learner training. With ALM, automated smart workflows for learning plans, content reusability, and detailed reporting help take the complexity out of managing an organization’s training program.

Additionally, if you or anyone you know would like to dive deeper into Adobe’s digital learning applications and how they can be applied to create exceptional hybrid learning experiences, watch the on-demand recordings from our 8-part webinar series, Advancing Unified Learning Environments, to learn from Adobe’s digital learning experts who will guide you through building an all-in-one learning environment, designing captivating training content, managing content and learners, and amplifying your message through engaging live virtual instruction and social learning experiences.

Access our on-demand recordings and presentation resources.