Nutanix AHV and Rubrik’s Layered Security – The Key to System Resilience and Efficiency

Posted on by Tom Bisbee, Gabriel Flores and Brett Atha

Protecting critical infrastructure from cyber threats and ensuring business continuity in the face of disasters is a top priority for organizations today. Luckily, Nutanix AHV, a modern, secure virtualization platform that powers and enhances virtual machines (VMs), can help. Rubrik’s integrated solutions fortify AHV environments against ransomware attacks and enable efficient disaster recovery. By leveraging features like immutable backups, anomaly detection and on-demand cloud-based disaster recovery, organizations can enhance their cyber resilience and minimize the impact of disruptive incidents.

A Simple and Secure Path to VM Management

Nutanix AHV is simple to use and secure by design. The platform works through a centralized control plane, where AHV is integrated into a single application programming interface (API). This eradicates a complicated setup on the customer side. By maintaining constant management and a virtualization layer, Nutanix AHV allows organizations to fulfill mission objectives.

Nutanix AHV features several built-in security features, such as micro-segmentation, data insights, audit trails, ransomware protection and data age analytics.

Nutanix features:

Built-in, self-healing abilities protect against disk failure, node failure and more
A vulnerability patch summary automatically alerts users about susceptibility risks and anomalies that need to be addressed
A life cycle manager provides readmittance testing and deployment testing
More than one copy of backup data, ensuring that users do not lose valuable information
Multi-site replication including to and from the public cloud.

Securing data in Nutanix AHV requires more than just the basic perimeter defenses, but a multi-layered strategy. With Rubrik’s data protection abilities, which include immutable backups, automatic encryption and logical air-gapping, agencies and organizations can recover information within minutes and resume mission objectives in the event of a breach.

Securing Data with Rubrik’s Rapid Recovery Abilities

Rubrik, a security cloud solution provider that keeps your data resilient, enables the near-instant recovery of virtual machines and data within the Nutanix AHV environment. Rubrik provides multiple recovery options within AHV, such as file-level recovery, live mount, export, mount virtual disks and downloadable virtual disk files. Through Rubrik, businesses can recover files from older hypervisors into newer AHV environments without having older hypervisors online. Once granted access to the AHV environment, Rubrik automatically discovers and integrates protocols and base level policies for VMs. Rubrik’s recovery process restores data in minutes, regardless of VM size. As VMs get larger and larger, frequently hitting 50 terabytes, this speedy and precise response empowers organization’s incident response plans to be swift and efficient. After scanning the meta data, users are granted file level recovery after anomaly detection, allowing users oversight on affected data.

As the data that organizations manage grows exponentially, data security becomes critical to business functions. Rubrik offers comprehensive data security, continuously monitoring and remediating data risks within the network.

Through Rubrik, businesses can recover files from older hypervisors into newer AHV environments without having older hypervisors online. Once granted access to the AHV environment, Rubrik automatically discovers and integrates protocols and base level policies for VMs.Rubrik’s recovery process restores data in minutes, regardless of VM size. As VMs get larger and larger, frequently hitting 50 terabytes, this speedy and precise response empowers organization’s incident response plans to be swift and efficient.After scanning the meta data, users are granted file level recovery after anomaly detection, allowing users oversight on affected data.

Rubrik also provides constant monitoring for backups. Typically, businesses do not regulate data backlogs, which increases the likelihood that they miss attackers that sit in the system environment for a few days before collecting data. With Rubrik’s threat monitoring and hunting, organizations can search through backups and detect when an anomaly entered the environment. Through Nutanix and Rubrik’s integration, IT teams can reduce complexity, gain oversight, cut down on operational costs and improve resiliency and efficiency.

Automation: The Key to a Proactive Incident Response

Modern cyber threats require a proactive approach to incident response. With automation and orchestration, facilitated by the combined capabilities of Nutanix and Rubrik, organizations can detect, respond to and recover from cyber incidents more efficiently.

Rubrik has a built-in anomaly detection, which searches protected data for strange behavior, such as mass deletion or encryption. As the volume of data on a network increases, organizations often have sensitive data they are not actively monitoring or even know sensitive data maybe exposed. Rubrik clusters are always scanning protected data for anomalies, sensitive data, and known IOC’s allowing customers to select resolution options, such as isolating compromised VMs, or the ability to restore product systems from last known good copies.

Readiness impacts recovery time, and recovery time impacts organization operations. Nutanix AHV’s recovery organization authorizes IT teams to organize VMs into a set of templates, which can be used to create blueprints and launch application recovery. Nutanix also provides organizations with the flexibility to apply policy to each workload, taking control of network security and BC/DR policy with VM level granularity. By allowing organizations to map out their application owners, Nutanix AHV enables businesses to move from a reactive to a proactive security posture, minimizing the impact of attacks and ensuring swift recovery.

Nutanix and Rubrik’s integration creates a powerful security and operational synergy, empowering organizations with the tools they need for network safety and, if necessary, a swift and comprehensive restoration of critical systems, empowering organizations to resume business missions. Nutanix AHV enables organizations to reduce complexity, improve security and achieve a higher level of resilience and operational efficiency.

To learn more about how Nutanix AHV and Rubrik’s integration delivers streamlined data protection, rapid recovery and robust incident response capabilities, watch our webinar, Fortifying AHV: Cyber Recovery and Incident Response with Nutanix and Rubrik.

Modernizing Government Workflows: Breaking Down Silos for Faster, Smarter Collaboration

Posted on by Dave Rheaume

State and local government teams are under pressure to do more with less. They’re facing rising demands for digital services, growing cybersecurity threats, and shrinking budgets—but outdated systems slow them down. Siloed tools, manual processes, and limited visibility make it harder to serve communities efficiently.

So how can government teams move faster, work smarter, and improve service delivery?

From silos to seamless collaboration

Many government agencies rely on a patchwork of disconnected tools, legacy systems, and manual workflows to manage critical operations. While these systems may have worked in the past, a lack of modernization and cohesive results leads to wasted time, security risks, and high costs.

Agencies need more than just tools—they need a modern, connected way to work. By modernizing workflows and adopting agile, automated processes, they can:

Deliver services faster with fewer bottlenecks
Boost collaboration across IT, operations, and mission teams
Improve transparency with real-time project tracking
Make smarter decisions with AI-powered insights

How agencies are driving change

Government agencies are moving away from outdated, disconnected systems and adopting modern, integrated workflows to improve efficiency and service delivery. By leveraging automation, cloud-based collaboration, and agile project management, they’re breaking down silos, delivering better citizen services, and increasing productivity.

The California Department of Health Care Services saved $2.2M on one project alone using Atlassian and improved delivery time by 66% with Cloud Enterprise. Read more about how they saved millions.
The State of Utah upgraded to Jira Software and Confluence Cloud, seeing more than 90% faster change reviews after cloud migration and completed migration 2.5 years ahead of schedule. Read more about their cost and time savings.

State and local agencies can apply these same principles to streamline processes, cut costs, and improve citizen services.

Start small, scale fast

Transforming government workflows doesn’t have to be overwhelming. Agencies can start with small, strategic changes that drive immediate impact and scale over time.

Identify bottlenecks. Where are delays slowing things down?
Automate repetitive tasks. Free teams for high-impact work.
Connect teams. Break down silos with transparent workflows.

Government agencies don’t need more tools—they need a smarter, integrated approach to getting work done.

Connecting cloud solutions across an agency with Atlassian’s System of Work

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Government teams—from California’s Department of Health Care Services to the State of Utah—are accelerating modernization by adopting multiple Atlassian cloud products across their agencies. These solutions aren’t just integrated—they’re connected in a way that creates a shared foundation for how work gets done. That foundation is Atlassian’s System of Work.

Built on the Atlassian Cloud, this System of Work connects tools, teams, and data to provide a unified context across programs and mission goals. It enables agencies to plan, track, and scale work more effectively, creating the clarity and collaboration needed to deliver better outcomes, faster.

Here’s how the Atlassian Cloud System of Work helps agencies work smarter—together:

Align work to goals. Ensuring every task and project is directly connected to strategic objectives enhances visibility and accountability across teams.
Plan and track work collaboratively. Utilizing tools like Jira enables teams to plan, track, and manage work collectively, fostering transparency and coordination.
Harness collective knowledge. Platforms like Confluence facilitate the sharing and organization of information, breaking down silos and promoting informed decision-making.

By adopting Atlassian’s System of Work, agencies can transition from fragmented processes to integrated workflows. With more clarity and collaboration, teams can move faster, collaborate better, and deliver exceptional services.

Ready to cut through the complexity? Learn more about Atlassian’s cloud solutions and join our April 15^th webinar: Smarter Government, Faster Results: How AI & Cloud Are Transforming Citizen Services.

Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator for our vendor partners, including Atlassian, we deliver solutions for Geospatial, Cybersecurity, MultiCloud, DevSecOps, Artificial Intelligence, Customer Experience and Engagement, Open Source and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles. Explore the Carahsoft Blog to learn more about the latest trends in Government technology markets and solutions, as well as Carahsoft’s ecosystem of partner thought-leaders.

Embracing eSignatures: How the SSA is Modernizing Document Processing in the Digital Age

Posted on by David Wilmer

In an era where digital transformation is reshaping both the public and private sectors, the Social Security Administration (SSA) is taking significant strides to modernize how it processes its vast quantities of mail. With millions of Americans relying on the SSA for benefits and services, the agency has long been burdened by a mountain of paperwork. In response to this challenge, the SSA is turning to eSignatures as a key tool in reducing administrative burdens and enhancing efficiency.

The Need for Change: SSA’s Digital Transformation

When considering disability claims, Social Security benefits, or Medicare enrollments, the processes that must be undertaken by the SSA often require signatures for approval. The SSA handles millions of such transactions each year, which are typically paper-based, contributing to a significant administrative burden.^[¹^]

The agency has been working to digitize its services and reduce its reliance on physical mail. The NARA OCRO’s guidance for federal agencies states that converting documents from “digital to paper and back to digital is inefficient, expensive and introduces risks to the authenticity of the records”, and they “encourage agencies to determine if they can move to all-digital workflows that support electronic or digital signatures in place of wet-ink signatures.”^[2] The ultimate goal is to deliver faster, more secure services to the American public, cutting down on processing times and improving overall user experience.

How eSignatures Are Transforming SSA’s Operations

The introduction of eSignatures at the SSA marks a pivotal moment in the agency’s journey toward full digital modernization.

Electronic signatures offer:

a secure, verifiable method for authenticating documents
Much quicker routing/processing of forms and signatures
Programmatic extraction of form data directly into databases

Electronic signatures also help mitigate or eliminate:

Manual processing of paper forms
Lost/misplaced/overwhelming quantities of paperwork
Incorrect/incomplete responses on a form
Forgery/tampering with the document after signature

This transformation is not just about improving internal efficiency; it also drastically improves the experience for beneficiaries. With eSignatures, claimants can now sign documents from the comfort of their homes, avoiding the need to mail in paperwork or visit SSA offices in person. This digital convenience is particularly crucial for elderly or disabled individuals who may have difficulty traveling to an SSA office or navigating complex forms.

A Broader Push for Digital Modernization

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The adoption of eSignatures is just one component of a broader push for digital modernization within the SSA. This transformation aligns with the federal government’s broader initiatives, led by the Office of Management and Budget (OMB), to promote a “digital-first” public service experience.^[³^]

Despite the clear benefits, the road to digital modernization is not without its challenges. One major obstacle is the need for robust cybersecurity measures and compliance. As more processes move online, the SSA must ensure that the sensitive personal data of millions of Americans is protected from cyber threats. Government agencies specifically are recommended to focus on eSignature solutions with the following features:^[⁴^]

Desired level of compliance, such as FedRAMP accreditation
End-to-end advanced encryption
CAC/PIV support.

Furthermore, the integration of eSignatures into the SSA’s workflows also requires the development of user-friendly platforms that can accommodate individuals with varying levels of digital literacy. A core pillar of digital experience is to meet the end user where they are, whether by making documents accessible to all users regardless of disability, or by offering choices to the end user as per their preference, such as the option to eSign from a computer or mobile device.

If these challenges can be successfully navigated, the potential for cost and time savings is astounding. Forms and signatures often entail lengthy processes spanning multiple people, thus time savings for one individual can cascade to every other individual in the process, meaning a better experience for all parties.

Conclusion: The Future of SSA in a Digital World

The SSA’s move toward eSignatures and digital modernization is a significant step forward in the agency’s efforts to improve service delivery and reduce administrative burdens. By reducing the reliance on physical mail and embracing digital tools, the SSA is not only enhancing its operational efficiency but also making it easier for Americans to access the benefits and services they rely on. As the federal government continues to push for digital-first solutions across all agencies, the SSA’s example highlights the importance of embracing new technologies to meet the needs of a modern, tech-savvy population.

Check out this on-demand webinar for more information on this series and how Adobe can support your organization’s digital transformation initiatives.

Sources:

[1] Miller, J. (2024, September 4). SSA leaning into e-signatures as way to cut mountain of mail. Retrieved from Federal News Network: https://federalnewsnetwork.com/it-modernization/2024/09/ssa-leaning-into-e-signatures-as-way-to-cut-mountain-of-mail/

[2] Archives, U. N. (2024, June 20). Transition to a Fully Digital Government: Digital Signatures. Retrieved from Records Express: https://records-express.blogs.archives.gov/2024/06/20/transition-to-a-fully-digital-government-digital-signatures/

[3] Martorana, C. (2024, April 17). Progress Towards Delivering a Digital-First Public Experience. Retrieved from White House: https://www.whitehouse.gov/omb/briefing-room/2024/04/17/progress-towards-delivering-a-digital-first-public-experience/

[4] Hajarnis, S. (2024, June 27). Choosing an eSignature Solution? Here’s what government agencies should look for. Retrieved from https://www.americancityandcounty.com/2024/06/27/choosing-an-esignature-solution-heres-what-government-agencies-should-look-for/

Classified Data Spillage: Considerations for Risk Mitigation and Containment

Posted on by Maurice Uenuma

Classified data spillage has always been a concern to those in the national security community. When sensitive information spills onto an unauthorized medium or network, there can be grave consequences.

The risk of data spillage continues to rise with the growth of data from broader collection and production, along with increased access to and use of this data for analytics and operations. Digital transformation, AI adoption, and data-driven decision-making have delivered great value to federal agencies, but these trends have made protecting classified data even more challenging than it already was.

This situation warrants new consideration for how sensitive data can be protected against unintentional exposure, and how spillage is remediated when it occurs. Data sanitization plays an important role in this arena.

How Spillage Occurs

Data spillage is one way that unauthorized disclosure of classified information takes place. According to NIST, it is a “security incident that results in the transfer of classified information onto an information system not authorized to store or process that information.”

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The spilled data could have been moved to an unclassified environment for nefarious purposes (e.g., espionage) or as a result of inadvertently mishandling the data (e.g., not following classification procedures). Examples of the former would include leaks such as those committed by high-profile conspirators Julian Assange and Chelsea Manning. Examples of the latter would include incidents that involve cleared personnel who physically relocate or improperly dispose of sensitive materials.

Spillage can also happen as an unintended consequence of a loss of control of classified data systems (e.g., an email server misconfiguration). The growing size and complexity of the government’s data management landscape has led to an increase in data spillage risk.

More Data to Protect… and Contain

More classified data is being shared for the benefit of national security decision making and operations. Effectively extracting value from that data means sharing data across more systems and giving access to more people. This can produce long-term national security benefits but also near-term data security challenges.

The sheer volume of classified data is a contributing factor.The rapid emergence of technologies such as artificial intelligence (AI) and internet of things (IoT), more automated data collection, and the government’s digital modernization efforts have exponentially increased the volume of sensitive data being transmitted, processed, and stored, increasing the possibility of spillage.

Some examples of this include:

Generative AI (GenAI) that produces sensitive or even classified information before humans can properly manage and classify the outputs.
Broadly deployed sensors that gather or contain classified data and transmit that data across broad networks.
A growing number of cleared personnel with access to classified information.
Large sensitive or classified data sets being fed into large language models (LLM) that may spill during the extract, transfer, load (ETL) process.

The Role of Data Sanitization

There are numerous security controls available to federal agencies to prevent data spillage and respond to it when it occurs. These include data protection measures such as access control, multi-factor authentication (MFA), encryption, data loss prevention (DLP), email security, and employee training.

Data sanitization also plays an increasingly important role.

According to Gartner, data sanitization is the process of deliberately, permanently, and irreversibly removing or destroying the data stored on a memory device to make it unrecoverable⁠. In other words, a device that has been sanitized has no usable residual data, and even with the assistance of advanced forensic tools, the data will not ever be recovered. Data sanitization can also be performed on individual files, folders, virtual machines, and logical storage (without sanitizing the entire device or drive).

Sanitization of a device at decommissioning and ongoing data sanitization in live environments are both critical steps to reducing an organization’s data attack surface and potential risk of classified spillage. In this way, it helps to both prevent and mitigate it.

Prevention: Permanently removing classified data when it is no longer needed reduces the risk of this data ending up where it should not be. By deploying data sanitization tools, federal agencies can:

Remove redundant, obsolete, trivial (ROT), or dark (unused or unknown) data from storage environments.
Erase specific network files, folders, logical drives, or virtual environments to comply with classified data protection mandates.
Securely remove data from data storage drives or devices before storage or transport of those assets, including those slated for shredding or other physical destruction.
Integrate with data classification tools to proactively (and even automatically) identify, contain, and sanitize classified files when they are no longer needed.

Remediation: After a data spillage incident is discovered, action must be taken to ensure it is isolated and contained. Software-based data sanitization (including binary overwrite of all user-accessible and non-accessible partitions of the affected drive) can be applied to permanently remove classified data, even before physical destruction of the device or drive, as a robust risk mitigation measure. When done properly, data sanitization also provides additional assurance through erasure verification and reporting.

In its National Instruction on Classified Information Spillage,the Committee on National Security Systems (CNSS) provides the minimum actions required when responding to a spillage of classified information. According to CNSS, appropriate procedures for sanitizing or remediating the effects of a spill may include:

Using the operating system to delete the spilled information.
Re-labeling the media containing the spilled information to the appropriate classification/category and transferring the media into an appropriate environment.
Removing the classified information from the media by organization-approved technical means to render the information unrecoverable.
Erasing operating system, program files, and all data files.
Erasing all partition tables and drive formats.
Erasing and sanitizing the media.
Forfeiting the media.

Many of these procedures can be effectively implemented through a mature data sanitization platform and process.

To note, this guidance was issued before the recent developments in AI, IoT, etc., noted above. Likely, the emphasis on data sanitization in live environments will increase as policy is updated to better reflect—and keep pace with—the sheer volume of sensitive data being shared and processed at scale.

Data spillage is a real and growing risk to national security, demanding a measured response. There are many security controls and associated policies available to prevent spillage and remediate it when it occurs. Robust data sanitization tools are likely to become more widely used, as agencies implement these capabilities in routine end-of-life data and device management, as well as in non-routine data spillage scenarios.

Reach out if you are interested in learning how Blancco’s solutions can help you prevent data spillage.

Tungsten Automation Power PDF: Exploring an Ideal Business Application for Modern FED/SLED Workplaces

Posted on by Oliver Helfrich

In the current digital landscape, federal and state, local, or educational (FED/SLED) institutions need reliable, efficient, and cost-effective tools to manage their document workflows. Power PDF by Tungsten Automation, previously known under the brand Kofax, emerges as a robust alternative, offering features and savings that cater specifically to the needs of these sectors. Let’s delve into why Power PDF stands out as an ideal solution for modern FED/SLED workplaces.

Addressing Common Procurement Concerns

1. Proven Excellence and Reliability

Public institutions often prioritize tools with a proven track record. Power PDF has evolved over 20 years, continually refining its capabilities based on user feedback. This long history of development ensures that Power PDF is not just a mature product but one that has consistently met high standards of performance and reliability.

2. User-Friendly Interface

One of the significant barriers to adopting new software in government settings is the ease of use. Power PDF’s ribbon-style interface, similar to Microsoft Office 365, minimizes the learning curve. This familiar layout means employees can quickly adapt, enhancing productivity and satisfaction without extensive training.

3. Compatibility and Integration

Interoperability is crucial for FED/SLED institutions, which often use a variety of software tools. Power PDF’s full compatibility with the latest ISO PDF standards ensures that it seamlessly integrates with PDFs generated by other applications. This feature helps avoid the compatibility issues that can disrupt workflow efficiency.

Financial and Security Benefits

4. Cost-Effective Licensing Options

Budget constraints are a common challenge in the public sector. Power PDF offers flexible licensing options, including both term and perpetual licenses. This flexibility allows institutions to choose a model that fits their financial planning, providing similar or even superior functionality at a fraction of the cost of the market leader.

5. Enhanced Security and Compliance

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Security remains a top priority, especially for government and educational institutions. Power PDF meets stringent security standards and can be installed offline, eliminating the need for a continuous connection to external servers. This feature is particularly advantageous for maintaining a secure and compliant operating environment, free from the risks associated with free PDF tools that often lack robust security measures.

Productivity and Real-World Success

6. Boosting Productivity and Satisfaction

Efficiency is critical in public sector operations. Power PDF’s intuitive interface and powerful features streamline the creation, conversion, and editing of PDF documents. This efficiency saves valuable time, allowing employees to focus on more critical tasks. The customizable features further enhance user satisfaction, leading to a more motivated and productive workforce.

7. Real-World Success Stories and Awards

When looking for evidence of success in similar organizations, there are plenty of use cases from the US and around the world. The Florida Department of Transportation, for example, has adopted Power PDF as its standard PDF editing tool, citing its cost-effectiveness, flexible licensing, excellent support, and fully on-premise capabilities. Additionally, Power PDF has earned three Top-Rated Awards from TrustRadius in 2024 for PDF editing, document management, and optical character recognition, highlighting its excellence and user satisfaction.

Conclusion: A Smart Investment for the Future

For FED/SLED institutions seeking to streamline their document workflows while ensuring security and cost-effectiveness, Power PDF stands out as an ideal solution. Its proven reliability, user-friendly interface, compatibility, flexible licensing, and enhanced security make it a valuable tool for any modern workplace. Tungsten Automation’s commitment to continuous improvement ensures that Power PDF will remain relevant and effective in meeting the evolving needs of public sector organizations.

Take the Next Step

Explore how Power PDF can transform your organization’s document management processes. Schedule a meeting with our team to learn more, get a trial, or receive full project support. Join the many public sector organizations that have already made the switch to Power PDF and are reaping the benefits today!

Schedule a meeting and receive more insights into how Power PDF can benefit your institution.

Rethinking and Modernizing the ATO Approval Process

Posted on by Travis Howerton

The path to securing Authorization to Operate (ATO) approval presents a myriad of challenges, such as complex regulations, the potential for human error and the constant threat of cyberattacks. The role of an Authorized Official (AO) necessitates both speed and thoroughness to ensure an organization’s risk is minimized while also safeguarding sensitive information. Traditional manual, point-in-time assessments are proving insufficient, resulting in significant security risks. As digital transformation accelerates in both the Government and Private Sector, regulatory compliance requirements have also increased, yet the tools and processes used to meet these standards fall behind. This disconnect poses a challenge for AOs, underscoring the urgent need for innovation in the ATO approval journey.

Preventing Compliance Drift

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To stay ahead of the threats against the nation while simultaneously reducing the friction and corrosion in the compliance process, a proactive approach of implementing necessary measures and safeguards before they are mandated by regulatory requirements is essential. As Brandt Keller, Software Engineer at Defense Unicorns, stated during a recent webinar discussing the ATO approval process, “New technologies are coming, and we need to implement them and understand what they do, how they do it and what controls they do or do not satisfy.” The role of compliance within the DevSecOps process is pivotal, especially when switching from one technology to another. This decision must consider how the change impacts compliance, as the environment shift can alter the ATO posture. Such changes may result in drift or even expose the system to malicious actors seeking to escalate privileges or perform unauthorized actions. While compliance and security are often viewed as separate processes, they can and should be integrated to provide an additional layer of defense.

Preventing drift in IT systems is a crucial aspect of maintaining continuous compliance. AOs must actively collect and report data to accurately reflect the current state of their systems. Leveraging open standards on a platform is essential for effectively utilizing data. To achieve this, AOs need reliable methods for producing and regularly assessing data. Building a system from the ground up with compliance in mind involves meticulously implementing and automating controls that can be rerun consistently. The process must be both repeatable—able to redo tasks—and reproducible—able to collect evidence and achieve the same results. Any deviation indicates a potential issue, a change or an environmental modification that has made it less compliant. This approach allows AOs to confidently attest that their ATO meets all required controls and prevents any drift.

Implementing Automation

Automating processes within DevSecOps pipelines has emerged as a pivotal strategy, particularly streamlining compliance checks before system deployment. This approach allows decision-makers to assess risk before a system is even deployed. Moreover, the ability to continuously evaluate and update data in real time enhances accuracy and ensures timely access to critical information. However, accessibility of data remains a challenge due to the number of disconnected environments in existence. Open standards such as OSCAL solve this problem by providing a unified framework for continuous data integration. By adopting platforms that adhere to open standards, organizations can foster innovation and empower AOs with data in a familiar and actionable format, thereby optimizing efficiency and bolstering security measures.

ATO Risk Management Framework (RMF) artifacts represented in OSCAL machine-readable formats break down information silos, achieving effective communication across teams and facilitating seamless data handoffs. Automation is pivotal in expediting the decision-making process, alleviating the burden on the human workforce, enabling AOs to access better-quality data and making risk-based decisions more efficiently. While the potential for error is still present, automation significantly mitigates human error in data handoffs across all controls and systems. It also helps security professionals focus on managing risk rather than completing rudimentary compliance tasks.

Automating technical and administrative controls is not the same. While traditional approaches rely on application programming interface (API) data, nontraditional methods such as infrastructure as code (IaC)—managing computing infrastructure through provisioning scripts—or compliance as code—managing regulatory requirements by encoding them into automated scripts or code—offer alternative paths. These approaches allow organizations to establish rules and apply validations programmatically, mirroring the precision and speed of technical controls. However, not all controls are created equal; some function as checkboxes without mitigating risks. The critical controls that significantly impact an environment’s security posture should be the priority for automation. As emphasized by Travis Howerton, Co-founder and CEO at RegScale, “it is less important what percent of total controls are covered than what percentage of your total risk you are mitigating with automation.”

The cadence mismatch between cyber threats that move at lightspeed, and heavily manual compliance processes must be fixed. “The big part of what has to modernize,” according to Howerton, “is taking more automated approaches, leveraging advances in technology and thought leaders in this space to figure out how we can do things in a more automated manner to bring the principles of DevSecOps to compliance.” This strategic focus will ensure thorough and repeatable processes and prepare AOs for a future where compliance and security are dynamically intertwined, ultimately supporting better risk-based decisions and unlocking the full potential of digital transformation. By accepting early that ATOs should be more real-time and continuous, AOs can better position themselves for the future.

Watch RegScale and Carahsoft’s webinar, AO Perspectives: Managing Risks and Streamlining ATO Decision-Making, to learn more about modernizing the ATO approval process.

Modernizing Government Workflows: A Path to Digital Transformation

Posted on by Owen Pyatt

State and local government agencies face numerous challenges in delivering efficient services, managing legacy systems, and attracting new talent. Digital transformation can revolutionize government operations, streamline citizen services, enhance workflow capability, maximize ROI, and attract a younger workforce. Jira Service Management (JSM) can be an effective tool in this move to updated systems.

Streamline Citizen Services: Efficiency and Backlog Reduction

Delivering efficient citizen services and reducing backlogs are critical priorities for government agencies. Digital tools can significantly enhance these processes, making it easier to manage requests and deliver timely services. JSM fully supports these solutions, offering a unified platform that increases collaboration and provides powerful analytics.

Solution Areas

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Unified Service Management: Implementing a single platform to consolidate various service management tools reduces complexity and improves efficiency. This allows staff to focus on delivering high-quality services rather than managing multiple systems.
Cross-Departmental Collaboration: Centralizing service requests, incident management, and project tracking enhances communication and breaks down departmental silos, ensuring information flows freely across departments.
Real-Time Insights: Robust reporting and analytics provide real-time insights into operations. Customizable dashboards offer visibility into key metrics, enabling informed decision-making and proactive issue resolution.

From Legacy to Digital: Modernize Government Workflows

Transitioning from legacy systems to digital solutions is crucial for improving workflow efficiency and service delivery. Jira Service Management supports this transition by providing an integrated platform that increases visibility and simplifies operations.

Solution Areas

Integrated Digital Platform: Consolidating various service management processes into an integrated digital platform ensures seamless data flow and fosters collaboration across departments, breaking down technology silos.
Enhanced Organizational Visibility: Robust reporting and analytics features offer real-time insights into service performance. Customizable digital dashboards help monitor key metrics and track the progress of initiatives, enhancing organizational visibility and informed decision-making.
Simplified Operations: Integrating digital tools and systems reduces the need for multiple products, streamlining workflows and reducing the administrative burden on IT staff.

Maximize ROI: Affordability and Value

Investing in a service management platform that offers exceptional ROI and affordability is essential for government agencies. Jira Service Management stands out as a cost-effective solution that maximizes ROI and offers seamless integration.

Solution Areas

Cost-Effective Management: Digital solutions provide a cost-effective service management approach with transparent and competitive pricing. By consolidating multiple tools into one platform, agencies can reduce licensing fees and maintenance costs.
Streamlined Processes: Automation and integration capabilities streamline processes, saving time and reducing errors. Simplified processes result in better productivity and resource allocation.
Informed Decision-Making: Real-time reporting and analytics features provide visibility into operations, enabling informed decision-making and proactive issue resolution.
Scalability and Integration: Seamless integration with other tools simplifies IT infrastructure and reduces complexity. Scalability allows the platform to grow with the agency’s needs without requiring costly upgrades.

Attract New Talent with Digital Transformation

Digital transformation not only improves operational efficiency but also creates an appealing work environment for the next generation of professionals. Jira Service Management contributes to creating a modern, collaborative environment that attracts and retains young talent.

Solution Areas

Modern Work Environment: Digital tools create a dynamic and tech-savvy work environment that appeals to younger professionals who are accustomed to modern technology.
Flexible Work Options: Digital solutions enable remote work and flexible schedules, highly valued by younger employees seeking work-life balance.
Skill Development and Career Growth: A digitally transformed workplace provides continuous learning opportunities and access to cutting-edge tools, supporting career growth for younger professionals.
Collaborative Culture: Digital tools facilitate cross-departmental collaboration, fostering an inclusive and team-oriented culture.
Innovation and Creativity: Digital transformation encourages innovation and creativity, providing the tools and resources needed to implement new ideas.
Enhanced Efficiency: Streamlined digital workflows and automated processes reduce administrative burdens.

Digital transformation, powered by JSM, offers state and local agencies a pathway to streamline citizen services, modernize workflows, maximize ROI, and attract younger talent. By addressing common challenges and leveraging digital solutions, agencies can enhance efficiency, improve service delivery, and create a modern, appealing work environment.

Schedule a demo today and start your digital transformation journey today with Jira Service Management to unlock the full potential of your agency.

Generative AI: Improving Efficiency for SLED Agencies

Posted on by Kyle Black

Users in the new age engage with generative AI like a personal assistant, granting it access to their personal calendars and assigning it tasks such as making dinner reservations to make life easier. On the professional level, employees turn to AI to expedite difficult or repetitive tasks to make their work easier. By educating employees on the security ramifications of generative AI, and by properly implementing it into their agency, State and Local Government and Education Market (SLED) decision makers can accelerate and improve their day-to-day processes.

Updated Security Parameters

When it comes to sensitive data, agencies and individuals should always maintain a broad scope of vigilance. With generative AI, agencies need to consider who has access to that information, and which adversaries may potentially exploit that information.

Broadcom Generative AI Blog Embedded Image 2024

Employees should be trained to spot red flags and use AI safely. With the increase in deep fakes, such as voice masking or impersonation, employees need to be able to spot suspicious phone calls and videos. With proper training to detect and report these instances, employees can help prevent hacking attempts. It is difficult to prevent employees from using generative AI, even in specific scenarios where sensitive data is present. Agencies should make the switch to sanctioned vendors, granting them access to fully tracked logs. It is critical to prevent sensitive information from passing into public AI, where it will be shared with others.

By design, AI is a black box. While agencies and users can not know what goes on between input and output, they should only trust generative AI packages that have dependable service hosts. Agencies, especially SLED agencies that handle sensitive information, need to be guaranteed that their data will remain contained by reliable parent companies. By negotiating through contracts vehicles, agencies can maintain visibility over the flow of data by learning if their information is being retained and for how long.

Saving Time with Generative AI

Some of the first generative AI models were built for translation machines such as Google Translate. Many services, such as Zoom, employ generative AI as plugins, which transcript language in real time for the appropriate audience.These models initially generated very verbatim translations, however, intent and context in communication is critical. Users often go to third party generative AI models to translate emails or web pages. They have more trust in their automation capabilities to understand and mirror context and intent in translation than the built-in translation services that many legacy software features offer.

Generative AI can help with drafting emails, broadcasting information, meeting deadlines and responding to agents, ultimately expediting processes. This can be especially helpful with overworked translators. While generative AI works to complete the main translations, the workers can focus on reviewing translations, expediting and perfecting the process. While there will ultimately always be a need for human interaction from a promotional, proofreading and understanding perspective, generative AI can speed up communication.

Generative AI can reduce the number of steps users take. By leading users from step A to step C, bypassing the difficult or time-consuming step B, generative AI keeps users on track. And for models trained on a SLED agency’s own data, users can always reference internal documents if questions arise. This scales back on the amount of busy work, reducing time spent on finding information. Generative AI can also expedite the synthesis of search data. In the past, search engines could locate documents for agencies. Now, agencies going through SLED records can not only find the document itself, but find the information within the document, and analyze that information before returning it to the user.

By accelerating the day-to-day tasks of employees, generative AI frees up creative minds to complete more vital, thorough and intricate projects, improving utility.

AI has been integral to Broadcom’s product solutions in user and enterprise IT. When properly implemented, generative AI can enhance technology, cybersecurity, analytics and productivity. To learn more about how Broadcom can help implement secure generative AI in SLED spaces, view Broadcom’s SLED focused cybersecurity solutions.

Enterprise Service Management in the Physical Realm: Understanding PPESM

Posted on by Ross Marks

Public sector organizations face a unique challenge: efficiently managing a vast array of property, plant, and equipment (PP&E) while adhering to strict regulations and budgetary constraints. Traditional methods, relying on siloed systems like spreadsheets and paper forms, create a tangled web of inefficiency. Here’s where Plant, Property & Equipment Service Management (PPESM) steps in, offering a modern, extensible solution for the entire asset lifecycle.

PPESM: A Real-World Example

Imagine a U.S. Navy shipyard bustling with activity. A complex web of stakeholders — the yard, contractors, the Navy, the ship’s crew, and various regulatory bodies — collaborate on critical repairs to ensure a ship’s timely return to service. Traditionally, this process has been plagued by paper forms, communication silos, and the high cost of mistakes. Let’s see how PPESM can revolutionize this environment.

PPESM replaces paper forms and carbon copies with a centralized digital platform. Work requests, inspections, condition found reports, and corrective actions are all electronically submitted and tracked, ensuring real-time visibility. Automated workflows keep everyone informed and expedite the repair process, and digital forms with pre-populated fields and data validation minimize the potential for errors and rework.

But there’s more. Plant, Property & Equipment Service Management goes beyond process improvements; it delivers tangible business and strategic results with on-time availability completion, continuous yard improvement, and increased stakeholder satisfaction.

How PPESM works

PPESM: A Holistic Approach to Asset Management

PPESM builds upon the foundation of Enterprise Service Management (ESM), extending its capabilities to address the specific needs of PP&E. Imagine a single, user-friendly system that seamlessly tracks assets from acquisition request to decommissioning. PPESM delivers this vision, empowering government agencies with:

Centralized Asset Register: Consolidate data from disparate sources into a central repository, providing a clear view of all assets, their locations, specifications, and maintenance history.

Streamlined Acquisition Process: Manage acquisition requests electronically, eliminating paper trails and streamlining approvals.

Automated Workflows: Automate routine tasks like scheduling preventive maintenance, generating work orders, and sending notifications for certification renewals.

Mobile Functionality: Empower field service technicians with mobile access to asset data, work orders, and service manuals, allowing for real-time updates and improved efficiency.

Enhanced Reporting and Analytics: Gain valuable insights into asset health, utilization rates, and maintenance costs. Use this data to optimize resource allocation and make data-driven decisions.

How PPESM Bolsters Security and Compliance

PPESM strengthens your organization’s security posture by centralizing asset data and access controls. User permissions can be tailored to specific roles, minimizing unauthorized access to sensitive information. Additionally, by automating document management and streamlining compliance workflows, PPESM ensures critical certifications and approvals are never missed, reducing the risk of being out of compliance and operational disruptions. This centralized, auditable system provides a clear picture of your assets and compliance activities, fostering transparency and accountability.

Addressing the Challenges of Smaller Asset Pools

PPESM offers particular benefits for organizations with smaller asset pools (under a few hundred). These agencies often struggle with inefficient ad-hoc methods. PPESM provides:

Reduced Breakdowns: Preventative maintenance becomes a breeze with automated scheduling and reminders. Early detection of issues minimizes equipment failures and extends lifespans.

Compliance Made Easy: Never miss a certification deadline again. PPESM tracks upcoming renewals and simplifies document management, ensuring smooth compliance audits.

Optimized Scheduling: Eliminate scheduling conflicts with a centralized, accessible system. Prioritize critical projects with ease and improve overall operational efficiency.

Faster Approvals: Mobile access and electronic workflows expedite the approval process for maintenance requests, ensuring timely repairs and minimizing downtime.

Beyond Efficiency: The Power of PPESM

PPESM goes beyond streamlining processes. It empowers government agencies to:

Reduce Costs: Minimize breakdowns, optimize resource allocation, and decrease administrative burdens, leading to significant cost savings.

Improve Service Delivery: Faster response times, efficient maintenance scheduling, and readily available asset information enhance service delivery to citizens.

Increase Transparency: A centralized system fosters accountability and improves visibility into asset management practices.

Enhanced Decision-Making: Data-driven insights empower informed decisions about asset acquisition, maintenance, and eventual decommissioning.

A User-Centered Approach

Traditional PP&E management systems often suffer from poor usability and accessibility, hindering user adoption and data accuracy. PPESM prioritizes a user-friendly experience with:

Intuitive Interface: A modern, easy-to-navigate interface ensures user acceptance and facilitates quick adoption across departments.

Mobile Accessibility: Empower staff with on-the-go access to information and tools, fostering real-time updates and improving field service effectiveness.

Offline Functionality: Ensure uninterrupted operations even in areas with limited connectivity.

The Key to Streamlined Operations, Cost Savings & Better Decision Making

PPESM is not just a software solution; it’s a catalyst for the transformation of PP&E management. By leveraging a centralized, user-friendly system with automated workflows and mobile accessibility, PPESM empowers agencies to streamline processes, optimize resource allocation, and ensure regulatory compliance. This holistic approach ultimately translates to improved service delivery, increased cost savings, and better decision-making. As your agency strives for operational excellence, consider PPESM as the key to unlocking a future of efficient and effective asset management.

Schedule a demo with our Atlassian team to learn how you can equip your organization with service management solutions.

DevSecOps: Achieving Efficiency and Scale with Automation and Software Factories

Posted on by Rich Savage

In today’s rapidly evolving digital landscape, Government agencies face many challenges in delivering modern, secure software applications to the end-user. DevSecOps is a methodology that combines development, security and operations to create a more streamlined and secure software development process. This concept has emerged as a transformative approach that integrates security practices, automation and software factories into the software development lifecycles from its inception. At the Carahsoft DevSecOps Conference, industry experts and innovators shared their knowledge of emerging tools, effective strategies and methodologies in software engineering through several educational sessions.

Unlocking Efficiency: The Power of Automation and AI/ML

Automation helps developers improve the efficiency and quality of code, reduce risk and combat security vulnerabilities. As a key component of DevSecOps, automation allows developers to simplify many of the tasks involved in software development, such as testing, deployment and monitoring. Once automated, developers can focus on writing high-quality code and addressing security vulnerabilities, rather than spending time on redundant manual tasks.

The use of AI has transformed the way developers work, compared to 20 years ago when code was primarily written from scratch. Today, external libraries — software code written by a third-party source — are used frequently which introduces a new set of risks and benefits. The benefits include making software development faster and more efficient as developers use pre-existing code to build their applications. However, if a third-party library has a security vulnerability, it can be exploited by malicious actors to gain access to sensitive data. If not maintained properly, the third-party library can become outdated and incompatible with other software components.

Software Factories

Software development has become an essential part of today’s business operations, and Government agencies are constantly seeking ways to improve their processes. Recently, the concept of the software factory—a structured approach to software development that emphasizes standardization, automation and collaboration—has gained popularity. It establishes a set of tools, processes and best practices that enable teams to develop software more efficiently and effectively. The goal of a software factory is to create a repeatable and scalable process for software development that can be applied across different projects and teams. By implementing this strategy, agencies can improve the quality, speed and consistency of their software development efforts.

One of those best practices, Continuous Integration and Continuous Deployment, are combined in a single process known as CI/CD. CI is the practice of frequently merging code changes from multiple developers into a shared repository, where automated tests are run to address integration issues early in the development cycle. This ensures the code is always in a releasable state and reduces the risk of conflicts and errors when changes are merged. CD, on the other hand, is the practice of automatically deploying code changes to production as soon as they pass the necessary tests and checks. Thus, enabling teams to release software changes quickly and frequently. By utilizing CI/CD, teams can achieve a continuous flow of code changes from development to production, which is imperative for modern software development.

Elevating DevSecOps: A Blueprint for Integrating Early Software Security Measures

Securing software in a containerized environment presents unique challenges due to the dynamic nature of containers and the distributed nature of container orchestration platforms like Kubernetes. Government agencies must ensure that containers are properly configured and secured, as misconfigurations can lead to vulnerabilities that can be exploited by attackers. Another difficulty is detecting and responding to security incidents in a timely manner, as containers can be spun up and down quickly and may be spread across multiple nodes in a cluster. Securing software early can help agencies reduce risk, lower costs, deliver software faster and improve collaboration between development and security teams.

Another crucial component of DevSecOps—continuous delivery—enables teams to deliver software changes quickly, safely and sustainably. This means that teams can release software changes frequently and with confidence, knowing that the changes have been thoroughly tested and are ready for production. Through a combination of automation, collaboration and feedback loops, continuous delivery helps reduce the time and effort required to release software changes.

Agencies can adopt a DevSecOps approach that integrates security into the software development lifecycle from the beginning. This involves using tools and processes to automate security testing and validation, as well as incorporating security requirements into the development process. For instance, agencies can use tools like vulnerability scanners and security-focused container images to detect and remediate vulnerabilities in containers. They can also use automation to validate security requirements and ensure that containers are properly configured and secured.

Securing software early in the development process can lead to several benefits including:

Reduced risk of security incidents: By identifying and addressing security vulnerabilities early in the development process, agencies can minimize the risk of security incidents and data breaches.
Lower costs: Fixing security issues later in the development process is much more expensive than addressing them early on. By integrating security into the development process from the beginning, agencies can reduce the cost of fixing security issues and avoid costly rework.
Faster time to market: Adopting DevSecOps approach can help agencies to deliver software faster by automating security testing and validation. This decreases the time for manual testing and enables faster release cycles.
Improved collaboration: Agencies can strengthen collaboration between development and security teams to ensure requirements are properly understood and incorporated into the development process. This proactive initiative can help foster a culture of security throughout the agency.

The adoption of DevSecOps, along with its fundamental principles, empowers Government agencies to establish a more efficient and secure software development process. This is achieved through the implementation of automation, the adoption of a software factory approach and the early integration of security measures.

To learn more about DevSecOps best practices and trending innovations, visit Carahsoft’s DevSecOps vertical solutions portfolio.

*The information contained in this blog has been written based off the thought-leadership discussions presented by speakers at Carahsoft’s annual DevSecOps Conference.*