Creating a Unified eLearning Environment to Deliver a Comprehensive Educational Experience

What to Consider When Building a Unified eLearning Environment

The core components of a unified eLearning Environment are content creation, delivery of the information, and tracking the effectiveness of the training. Adobe provides a cohesive platform for organizations to succeed in all three phases of this process. The advantage of having these tools under one umbrella is that they work seamlessly together, so the focus can be on the training and not the technology behind it. In this post, we will look at what tools can be leveraged to create dynamic engaging content, how you can deliver that content in new and immersive ways, and where you can track and manage the effectiveness of the training in an easily digestible manner.

Creating Content that Drives Interactivity

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The key to an exceptional eLearning experience is getting the learners to the keyboard and the screen. Interactivity helps mitigate multitasking and keeps the learner focused on the information being delivered. Developing your courses in Adobe Captivate allows you to add interactive elements like quizzes and branching scenarios where learners can make choices that affect the path of the lesson, providing a more personal training tool. Taking this development one step further, the virtual reality (VR) capability can create an immersive learning environment with a plethora of VR interactions that course designers can implement. Finally, adding responsive design to the courses ensures they look amazing. The content will adapt to various screen sizes, so the experience is optimal whether the learner is on a laptop, tablet, or phone. For more hands-on training, the software simulation element allows for creating tutorial-type content that learners can then emulate in a virtual mock-up environment to learn the skills demonstrated. Once the content is built it can be published directly to Adobe Learning Manager (ALM), Adobe’s LMS, for delivery and tracking. Driving interactivity captures the learners’ attention and thus leads to better information retention.

Next-Generation Virtual Classrooms Leveraging AI and Apps

Whether artificial intelligence (AI) is good or bad can be debated, but there is no doubt that it is here, and it will only get faster, more accurate, and grow in its capabilities. Adobe Connect has an app called “Chat Plus” that allows you to access AI in the chat during virtual classes. This allows hosts and presenters to instantly access information that may take several clicks to find in a search engine. Generative AI algorithms can help create new ways to spice up the virtual content through AI tools such as text (ChatGPT, Gemini, Sonnet), images (Adobe Firefly, Midjourney, DALL-E), and audio (Suno, Donna, AIVA). Text can be used to generate session outlines, quiz questions, polls, and slide structures. Images are great for virtual room backgrounds, slide deck visuals, and whiteboard exercises. Audio can be used as lobby background music, quiz music, or translated recordings. By combining these AI features with applications from the Adobe Connect App Store, you create a fully immersive learning experience that goes way beyond screen sharing and whiteboarding. Mixing up media types when delivering virtual classroom training keeps the learner engaged and entertained.

Managing the Blended Learning Classroom

As organizations work on balancing in-office vs. remote workers, the blended learning experience for training is becoming the norm. Blended learning can present numerous challenges, like tracking attendance, utilizing breakout rooms, or taking quizzes. However, it can also provide opportunities, like having content that is always available via recordings, addressing learners who learn better synchronously vs. asynchronously or vice-versa, and cost-effectively training a globally dispersed audience. When you combine the power of Adobe Connect (Virtual Classrooms) and Adobe Learning Manager (Adobe’s LMS), there is now a single hub for all synchronous AND asynchronous learning. Seamless data exchange between the products allows for more accurate reporting to better measure the training’s effectiveness. A unified user experience for instructors and learners means that managing, scheduling, and accessing the blended learning courses can all be done in a straightforward easy-to-use platform.

The Love/Hate Relationship with a Learning Management System (LMS)

The complexity involved with setting up an LMS and managing it can be overwhelming. Adobe Learning Manager was designed specifically for enterprise delivery of courses in an easy-to-manage platform, with Admins and Learners in mind. The idea was to simplify the process with personalized learning paths, comprehensive learning tools, social learning, gamification, mobile accessibility, and certification/badging. Each learner has a dashboard to track their progress and see recommended courses. A calendar with automated emails and system notifications to help learners manage their schedules, and a home page with announcements to provide an easy way to share information. Gamification and social learning elements can be enabled to foster an engaging eLearning ecosystem, and connection to other eLearning tools allows it to serve as a one-stop shop for all learner training. With ALM, automated smart workflows for learning plans, content reusability, and detailed reporting help take the complexity out of managing an organization’s training program.

Additionally, if you or anyone you know would like to dive deeper into Adobe’s digital learning applications and how they can be applied to create exceptional hybrid learning experiences, watch the on-demand recordings from our 8-part webinar series, Advancing Unified Learning Environments, to learn from Adobe’s digital learning experts who will guide you through building an all-in-one learning environment, designing captivating training content, managing content and learners, and amplifying your message through engaging live virtual instruction and social learning experiences.

Access our on-demand recordings and presentation resources.

The Top Upcoming Education IT Events on the Horizon

From K-12 to Higher Education, our nation’s schools have great opportunities to leverage technology to improve the student, teacher and administrator experience. This year, innovative solutions built on AI, machine learning and the cloud are ready to improve learning inside the classroom and protect schools from external challenges, including potential cybersecurity threats.  

Indeed, there is so much happening in the world of EdTech it is very important to keep up with the latest advancements. That is why we are happy to present a list of the top education IT events you need to check out in 2024. These events cover the gamut of technology innovation in the education sector and feature industry-leading experts, peer-led learning sessions and information sharing and ideation. 

EDUCAUSE Annual Conference  

October 21-24, San Antonio, TX | November 13-14, Online 

The EDUCAUSE Annual Conference is where professionals and technology providers from all over the world convene to network and find solutions that will improve higher education. As always, this year’s conference promises to be the year’s largest gathering of education technology leaders. 

In 2023, Carahsoft had 25 partners demoing their solutions over the two exhibiting days at our booth. In 2024, we have obtained the largest pavilion space to display our leading higher education solutions. This year, we will be joined by Joe Toste and his TechTables podcast to discuss the hottest trends and setbacks customers are facing and how Carahsoft and our partners can help. 

NJSBA’s Workshop 2024 

October 21-24 | Atlantic City, NJ 

The New Jersey School Boards Association’s annual workshop brings together a senior-level audience of school leaders, education professionals and influencers for quality professional development, important legal, legislative, policy and funding updates and new products and services.  

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Carahsoft is a proud sponsor of this celebration of public education, but our work with NJSBA goes far beyond the workshop. The NJSBA has partnered with Carahsoft and our reseller ecosystem to help school districts and member charter schools throughout New Jersey better manage and reduce cybersecurity risk. The partnership provides access to a broad range of cybersecurity-related software, hardware, implementation services and training at discounted pricing. Solutions are also available to K-12 academic institutions and School Board Associations nationwide through the contract’s cooperative purchasing clauses. 

Carahsoft’s Fourth Annual EdTech Talk Series 

November 6-8 | Carahsoft Office, Reston VA – Virtual option via Zoom 

Carahsoft’s EdTech Talks summit is designed to educate academic IT decision makers and end users around the performance, security, cost-saving and modernization benefits of today’s leading EdTech solutions. We will host a three-day series featuring “Classroom Panels,” keynote “Assembly Sessions” and “Before the Bell” breakouts on topics ranging from school safety to student experience. We will also discuss ways to leverage AI and machine learning. Presentation recordings and slide decks from all three days will be available on-demand.  

Stay tuned for a detailed agenda for this year’s event, which will be posted soon. In the meantime, check out some of our sessions from the 2023 EdTech Talk Series 

SC24 

November 17-22 | Atlanta, GA 

The annual Supercomputing 24 conference—SC24—draws more than 13,000 attendees from across the high-performance computing community. The conference features unique technical presentations, workshops, tutorials and “Birds of a Feather” sessions featuring open discussions about topics of interest to the HPC community. SC24 also features a large exhibit floor showcasing the latest innovations from the world’s leading manufacturers, research organizations and universities.  

Carahsoft is excited to host a pavilion at this year’s conference. We are even more excited to be hosting some of our top AI and EdTech vendors, who will showcase the innovative work they are doing to power academic research in 2024 and beyond. 

CITE Annual Conference 

November 19-21 | San Diego, CA 

Attendees of the California IT in Education Annual Conference include CTOs and directors of technology, network managers and engineers, database administrators, support and technicians. Teachers, administrators and district and county superintendents will also join their technology colleagues to share ideas and information and find out the latest tools to help improve teaching, learning and administration.  

Carahsoft will be a proud sponsor of the event and have a booth at this year’s conference. 

Internet2 Tech Exchange 

December 9-13 | Boston, MA 

Internet2 Tech Exchange brings together a community of technical visionaries—including chief technologists, scientists, engineers, architects, operators and students—to debate, discuss and converse. It is a great forum for global technology leaders to align and move forward together. Although not specifically education-focused, the event covers topics that are relevant to the EdTech sector, including networking, the cloud, cybersecurity and more.  

Carahsoft will be a proud sponsor of this year’s Tech Exchange. 


In additional to the above events, these are some of the other pivotal education events that took place in 2024, including:  

CoSN is the premier membership organization designed to meet the needs of K-12 education technology leaders. Representing over 13 million students in school districts/systems nationwide, CoSN continues to grow as a powerful and influential voice in K-12 education and provides opportunities for companies that support the K-12 EdTech community to participate as corporate members. Carahsoft holds an annual membership with CoSN and has been a proud sponsor for the last several years. Carahsoft plans to continue collaboration at CoSN March 31-April 2, 2025, in Seattle, WA. 

Internet2 Community Exchange convened the worldwide research and education community for in-depth strategic discussions on emerging developments in networking, cloud computing, information security and more. Carahsoft and our reseller partners work with Internet2 to support their member community through the NET+ program and Cloud Scorecard program, which provides a portfolio of reliable cloud and trust solutions to help higher education and research institutions solve shared technology challenges. Carahsoft will be back in Anaheim, CA for the Internet2 Community Exchange April 28-May 1, 2025. 

The National Association of Educational Procurement Annual Conference featured more than 600 procurement officials from universities, colleges and K-12 institutions. Carahsoft annually sponsors NAEP’s national EPIC conference, which showed great success with over 600 procurement officials from Universities, Colleges and K-12 institutions nationwide attending. Carahsoft has also supported the NAEP national and regional shows for the past three years, continuing to invest in the brand as we expand our footprint in the education space. Carahsoft will have presence at NAEP’s conference May 4-7, 2025, in New Orleans, LA. 

Carahsoft proudly sponsored The Merit Member Conference, which highlighted “bridging the gap”, addressing obvious (and not-so-obvious) pitfalls, opportunities to grow, and optimization of oft-neglected issues across three essential tracks—Network, Security and Community. Next year, Carahsoft will attend the conference May 13-14. 

EDUCAUSE Cybersecurity and Privacy Professionals Conference is the premier forum for connecting with higher education information security and privacy professionals. Carahsoft was a display table sponsor, joined by our partners onsite to display our solutions for higher education cybersecurity needs. This event gave participants a chance to network and discuss information security and privacy trends and current issues with peers and solution providers. Carahsoft plans to attend EDUCAUSE next year, May 19-21, in Baltimore, MD. 

The International Society for Technology in Education is a nonprofit organization that works with the global education community to accelerate the use of technology to solve tough problems and inspire innovation. ISTE’s worldwide network believes in the potential technology holds to transform teaching and learning. ISTELive is one of the world’s most comprehensive EdTech events, attended by a global contingent of education leaders, teachers, coaches, librarians, media specialists and more. Carahsoft was a proud sponsor of and exhibitor at this year’s conference, and plans to attend again June 29-July 2, 2025, in San Antonio, TX. 


Needless to say, it has been a big year for events—and an even bigger year for technology in education. From AI to the cloud, from cybersecurity to networking, there are more options than ever before for educational institutions interested in using technology to improve learning. We are excited to be a part of it, and we look forward to seeing you as we go out into the EdTech community this year. Join Carahsoft at these upcoming events and explore the role technology will play in education, this year and beyond. We look forward to seeing you! 

To learn more or get involved in any of the above events please contact us at EDUmarketing@carahsoft.com. For more information on Carahsoft and our industry leading Education technology partners’ events, visit our EdTech solutions portfolio. 

Google and Okta Partner to Modernize Identity Management in Higher Education

Online collaboration is an essential part of the workplace and the educational sphere. To ensure this collaboration is done securely, Okta and Google have partnered to enhance and automate identity management at scale.

Okta is a neutral, AI powered, extensive platform that puts identity at the heart of any IT stack. No matter the industry, use case or level of support needed, Okta facilitates Identity Access Management (IAM) while keeping security at the core of the integration. Google Workspace is a collection of collaboration tools, and with more than three billion users, it aims to meaningfully connect users to facilitate partnerships and growth. While identity management can be complex, it does not need to be. Together, this partnership makes the path towards modern identity management as neutral, simple, secure and straightforward as possible.

With their recent partnership, customers can now:

  • Automate identity processes at scale
  • Unlock productivity with optimal security
  • Collaborate with each other, seamlessly and securely
  • Use their Google credentials across over 7,500 different apps
  • Gain cross-platform login privileges across Google Workspace and Okta
  • Access accounts with new, simplified user permissions and automated access management

Every organization strives to modernize and adopt cloud technology. This is also true within the higher education market, which is continuing to refine the trend of remote and hybrid learning following the pandemic. The applications and resource solutions that Google provides to higher education, along with the integration of Okta’s IAM capabilities, is immensely beneficial to the agency’s journey in adapting modern cloud technology and security.

Leading the Modernization of Identity Management in Education

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With the influx of hybrid and online learning, higher educational institutions are still learning how to orient solutions towards online learning and teaching. From an IAM perspective, higher education is one of the most complex environments with regards to the vast array of users. Within one network, an institution has faculty, staff, professors and a yearly lifecycle of students that range from applicants to alumni. The process of onboarding and offboarding students and faculty can be time consuming and requires multiple digital programs to facilitate. Okta provides a frictionless onboarding and offboarding experience for administrations that deal with changes in the student body. There are also external users such as partners, contractors and subcontractors, such as medical centers and food providers, that universities must consider. Okta’s open, neutral and independent identity platform can integrate with technologies commonly used by institutions, such as Enterprise Resource Planning (ERP) and Student Information System (SIS), allowing universities to build off of software they are already using. Depending on the role of the individual accessing the software, the identity gains access to personalized experiences.

Okta offers the capability to combine and manage various groups and processes in a single, secure platform. The partnership between Okta and Google enhances the student experience from their perspective, too. Okta’s single platform can solve student-specific challenges, such as managing multiple accounts and logins across an array of learning tools, enabling smoother daily operations and access. With cross platform log in, students can securely access Google Chatroom and Classroom features with IAM capabilities. By implementing Google Cloud capabilities into daily functions, higher education institutions can create a more modern experience for students while reducing costs. For example, artificial intelligence (AI) virtual agents are used to answer student questions and direct them to services, and mobile apps are utilized for mental health check-ins and other well-being services.

How Okta and Google uphold Zero Trust and Cybersecurity

Identity is one of the key pillars within the Cybersecurity and Infrastructure Security Agency (CISA)’s Zero Trust Architecture (ZTA). Okta upholds Zero Trust principles by ensuring that through methods such as multi factor authentication, the person gaining access is who they say they are. By only allowing access to devices that are up to date, Okta prevents bad actors from hacking older systems with commonly known security vulnerabilities. By sustaining a strong ZTA baseline, Google and Okta establish a secure experience for students, staff and faculty.

Okta gives customers a neutral, powerful and extensible platform that puts identity at the heart of information technology (IT) stacks. No matter what industry, use case or level of support is needed, Okta has customers covered. Okta and Google integrate with technology partners, alliance partners and vendors to uphold and exemplify security principles. In doing so, they ensure that every user on campus networks are safe and secure.

To learn more about Okta and Google’s partnership and the benefits to cloud and IAM security, visit the Carahsoft-hosted webinar on the company’s newfound partnership: Securing Productivity with Google Workspace + Okta.

Contact our Okta solutions experts today to discover the power of Okta and Google together, and how these industry leading organizations can support your higher education initiatives.

Generative AI: Improving Efficiency for SLED Agencies

Users in the new age engage with generative AI like a personal assistant, granting it access to their personal calendars and assigning it tasks such as making dinner reservations to make life easier. On the professional level, employees turn to AI to expedite difficult or repetitive tasks to make their work easier. By educating employees on the security ramifications of generative AI, and by properly implementing it into their agency, State and Local Government and Education Market (SLED) decision makers can accelerate and improve their day-to-day processes.

Updated Security Parameters

When it comes to sensitive data, agencies and individuals should always maintain a broad scope of vigilance. With generative AI, agencies need to consider who has access to that information, and which adversaries may potentially exploit that information.

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Employees should be trained to spot red flags and use AI safely. With the increase in deep fakes, such as voice masking or impersonation, employees need to be able to spot suspicious phone calls and videos. With proper training to detect and report these instances, employees can help prevent hacking attempts. It is difficult to prevent employees from using generative AI, even in specific scenarios where sensitive data is present. Agencies should make the switch to sanctioned vendors, granting them access to fully tracked logs. It is critical to prevent sensitive information from passing into public AI, where it will be shared with others.

By design, AI is a black box. While agencies and users can not know what goes on between input and output, they should only trust generative AI packages that have dependable service hosts. Agencies, especially SLED agencies that handle sensitive information, need to be guaranteed that their data will remain contained by reliable parent companies. By negotiating through contracts vehicles, agencies can maintain visibility over the flow of data by learning if their information is being retained and for how long.

Saving Time with Generative AI

Some of the first generative AI models were built for translation machines such as Google Translate. Many services, such as Zoom, employ generative AI as plugins, which transcript language in real time for the appropriate audience.These models initially generated very verbatim translations, however, intent and context in communication is critical. Users often go to third party generative AI models to translate emails or web pages. They have more trust in their automation capabilities to understand and mirror context and intent in translation than the built-in translation services that many legacy software features offer.

Generative AI can help with drafting emails, broadcasting information, meeting deadlines and responding to agents, ultimately expediting processes. This can be especially helpful with overworked translators. While generative AI works to complete the main translations, the workers can focus on reviewing translations, expediting and perfecting the process. While there will ultimately always be a need for human interaction from a promotional, proofreading and understanding perspective, generative AI can speed up communication.

Generative AI can reduce the number of steps users take. By leading users from step A to step C, bypassing the difficult or time-consuming step B, generative AI keeps users on track. And for models trained on a SLED agency’s own data, users can always reference internal documents if questions arise. This scales back on the amount of busy work, reducing time spent on finding information. Generative AI can also expedite the synthesis of search data. In the past, search engines could locate documents for agencies. Now, agencies going through SLED records can not only find the document itself, but find the information within the document, and analyze that information before returning it to the user.

By accelerating the day-to-day tasks of employees, generative AI frees up creative minds to complete more vital, thorough and intricate projects, improving utility.

AI has been integral to Broadcom’s product solutions in user and enterprise IT. When properly implemented, generative AI can enhance technology, cybersecurity, analytics and productivity. To learn more about how Broadcom can help implement secure generative AI in SLED spaces, view Broadcom’s SLED focused cybersecurity solutions.

EdTech Talks: A Comprehensive Look at Security in Education for Safe Learning Environments

Emerging technologies today are providing K-12 schools and higher education institutions with the capabilities to support seamless and secure campus efforts, which ensures protection of academic environments as well as students, faculty and staff. Remaining vigilant, versatile and adaptable in the current education landscape, especially when it comes to security and student safety, are the most important considerations for education leadership when deciding what new solutions and integrations to incorporate into their schools.

Carahsoft’s annual EdTech Talks Summit brought together industry and education thought leaders to explore three tactical learning tracks: safety for the learning environment, the impact of technology on student growth and development, and modernizing education with artificial intelligence (AI) and machine learning. During the first day’s discussion, speakers provided insights into building safe learning settings with a comprehensive look at both cyber and physical security in education.

Analyzing Current Security Risks

Carahsoft EdTech Talks Summit Blog Series-Part 1 Security and Safety Blog Embedded Image 2024Education institutions face a myriad of cybersecurity challenges such as ransomware, third-party access to school systems, internal bad actors and stolen credentials. One of the most impactful vulnerabilities is a lack of awareness across school communities regarding security. For example, individuals who are unable to recognize a phishing text message that asks the receiver to click on an unsafe link because an account has been frozen may potentially put their own data and their school’s data at risk of exposure.

While cybersecurity is one of the most important aspects of cultivating a successful learning environment, it is just as important to consider physical security for a safe learning environment. Building and campus surveillance, visitor management monitoring, lock down and fire drills, active shooter and crisis management are among some of the ways schools provide personal security for students and staff. With so many aspects of security to manage, schools also must balance being open, inclusive and engaging with communities and culture to provide more expansive learning opportunities while simultaneously protecting against threats on limited budgets.

Protecting Against Cyber Threats in the Modern World

For improved security, educators and industry leaders must collaborate to take proactive measures to safeguard digital infrastructure, data and physical campuses. The best place to start is by ensuring the fundamental standards of cyber defense are in place, functioning properly and are continuously monitored and modernized. This includes solutions and processes such as:

  • Utilizing multi-factor authentication (MFA) whenever possible
  • Email and phishing security to avoid ransomware
  • Maintaining a high standard of digital hygiene through services such as patching and vulnerability management
  • Creating robust and resilient backup strategies for all data at endpoints and in the cloud
  • Performing recovery testing to ensure backups and other operations are working accordingly
  • Providing resources and trainings to engage with school communities to raise awareness of ways students and teachers can defend themselves against physical and cybersecurity threats
  • Implementing a “see something, say something” mentality across school communities to ensure all potential risks are reported and mitigated
  • Hiring IT staff and educators who are passionate about the security and safety mission set forth by an institution and allow them to provide new ideas and innovation
  • Investing in quality cyber insurance to protect institutions against setback from a ransomware attack
  • Conducting frequent audits to ensure school’s systems are compliant with the latest policy requirements and standards in the case a claim must be made

Security Implementation for Institutions

Industry and education experts alike understand the importance of providing a safe space for all students, whether inside schools or online, and continuously aim to make sure their experience is as productive and valuable as possible. Particularly within higher education, many universities and colleges have individual point solutions that they have integrated into their systems to solve very specific problems, creating a disconnected mixture of security infrastructure. Security must be designed with students in mind and a way that provides optimal learning, collaboration and inclusion—technology can help achieve this imperative goal.

As Government and education sectors continue to move toward cloud environments, managing a multitude of products and solutions can become cumbersome and difficult to regulate security. To combat this, consolidation of products to create increased visibility, automation and agility are key for transforming a current infrastructure to be more successful and produce actionable insights.

Visit the EdTech Talks Conference Resource Center to view panel discussions and other innovative insights surrounding security, AI and student success from Carahsoft and our partners.

 

About Carahsoft in the Education Market  

Carahsoft Technology Corp. is The Trusted Education IT Solutions Provider™.  

Together with our technology manufacturers and reseller partners, we are committed to providing IT products, services and training to support Education organizations.  

Carahsoft is a leading IT distributor and top-performing E&I Cooperative Services, Golden State Technology Solutions, Internet2, NJSBA, OMNIA Partners and The Quilt contract holder, enhancing student learning and enabling faculty to meet the needs of Higher Education institutions.  

To Learn more about Carahsoft’s Education Solutions, please visit us at http://www.carahsoft.com/education

To learn more about Carahsoft’s Cybersecurity Solutions please, visit us at https://www.carahsoft.com/solve/cybersecurity

EdTech Talks: Modernizing Education with Artificial Intelligence and Machine Learning

Schools must embrace change alongside their growing generations to equip students for the future. Artificial intelligence (AI) and machine learning (ML) are two evolving, expansive technologies that are creating a monumental impact in the private and Public Sector, with education institutions being no exception. At Carahsoft’s annual EdTech Talks Summit, education leaders explored how AI and ML are changing the way teachers instruct, the way students learn and the way administrators approach technology in schools.

As a baseline, when considering AI for K-12 and higher education, administrators should follow several guiding principles for responsible and trustworthy use of AI.

  • Human-centricity: Promote human well-being, individuality and equity
  • Inclusivity: Ensure accessibility and diverse perspectives
  • Accountability: Proactively identify and mitigate adverse impacts
  • Transparency: Instruct students and teachers on proper usage, including potential risks and how decisions are made
  • Robustness: Operate reliably and safely while enabling mechanisms that assess and manage potential risks
  • Privacy and security: Respect the privacy of data subjects

Generative AI in Education

Carahsoft EdTech Talks Summit Blog Series-Part 3 Artificial Intelligence and Machine Learning Blog Embedded Image 2024Generative AI is still fairly new to the education space and educators are on both sides of the spectrum of acceptance—some prefer to erase it from their schools while others are open to embracing the up-and-coming technology for use cases not only in the classroom, but also to prepare students for the future workforce.

For example, one of the first technologies educators may be inclined to use when adopting AI in the classroom is detection tools. Dr. Anand Rao, Professor of Communications Chair of the Department of Communications and Digital Studies at the University of Mary Washington in Virginia recommends against this technology implementation because it could negatively affect vulnerable students. AI detection is not 100% correct in every instance. For some students, English may not be their first language and a detection tool could potentially identify their work as AI generated because it may be more formulaic. While detection tools can be utilized in a positive way to ensure honesty is upheld within students’ work, teachers and professors should use their discretion to determine the results of detection tools.

AI literacy is one of the most important principles for instructors to explore, deliberate and establish guidelines for. Since generative AI platforms such as ChatGPT and other tools like detection programs are still modernizing, students and faculty should go through a test period to learn how they work and understand whether they are comfortable utilizing them. As a next step, IT teams must be prepared to begin implementation and consider cybersecurity in that process.

Analytics and Data in AI

Education data grows exponentially with each new school year; however, collecting, evaluating and taking action based on the insights of that data is a long yet vital process. Instructors and administrators must leverage platforms that can help automate and analyze new and archived data to make the most informed decisions for their schools using the AI analytics lifecycle. This includes managing data efficiently, interpreting observations made about data and finally, creating a plan to incorporate constructive action to address needs discovered via the data. Using this strategy, schools can be better prepared to tackle real world questions and scenarios and provide students and teachers with the tools and processes they need to be successful.

This year’s EdTech Talks Summit event aimed to educate academic IT decision makers and end users about the current challenges and solutions surrounding student growth and development, security, AI and ML and cost-saving, modernization benefits of today’s leading EdTech solutions. The Education sector faces new challenges every school year, and it is imperative now more than ever that the IT industry and Government work together to provide the most safe and successful learning environments for all students.

Visit the EdTech Talks Conference Resource Center to view panel discussions and other innovative insights surrounding security, AI and student success from Carahsoft and our partners.

 

About Carahsoft in the Education Market  

Carahsoft Technology Corp. is The Trusted Education IT Solutions Provider™.  

Together with our technology manufacturers and reseller partners, we are committed to providing IT products, services and training to support Education organizations.  

Carahsoft is a leading IT distributor and top-performing E&I Cooperative Services, Golden State Technology Solutions, Internet2, NJSBA, OMNIA Partners and The Quilt contract holder, enhancing student learning and enabling faculty to meet the needs of Higher Education institutions.  

To Learn more about Carahsoft’s Education Solutions, please visit us at http://www.carahsoft.com/education

To learn more about Carahsoft’s AI Solutions, please visit us at https://www.carahsoft.com/solve/ai-machine-learning

Applications of Technology in Higher Education at EDUCAUSE

Technology advancement has resulted in many potential usages for university students and faculty, educational and research institutions and Government agencies. For agencies focused on higher education, taking advantage of new technology can help bolster security and ease student and faculty daily procedures. Industry and education experts joined together at the EDUCAUSE Annual Conference for an immersive experience that facilitated collaboration and discussion to promote the advancement of higher education by using information technology (IT).

Leveraging Security Technology Against Ransomware

With the increasing technology usage in everyday life, many higher education agencies are susceptible to cybersecurity threats like ransomware. The education sector is no exception, with attacks ranging from exploited vulnerabilities, to compromised credentials, malicious emails, phishing attempts, brute force attacks and malicious downloads. As ransomware comes with financial loss, it is important for higher education agencies to invest accordingly in cybersecurity. According to industry statistics, 70% of organizations have successfully recovered data using backup mechanisms. This data recovery is not only much simpler than paying the ransom, but it also removed the attack incentive since paying the ransom encourages bad actors to continue attacks. Higher education institutions own and maintain a significant amount of intellectual property as a source of data wealth and research. To protect this information and ensure the safety and financial success of educational institutions, higher education must focus on creating backups and position IT security staff as trusted advisors, fortify their cybersecurity infrastructure and foster a vigilant culture amongst students and faculty.

Digital Services in Education

Carahsoft EDUCAUSE Recap 2023 Blog Embedded Image 2024With a strong cybersecurity base, universities can reap the benefits of both external and internal digital services. External market data can be used to predict internal performance. Data can help define popular markets, from student demand for majors, future employment opportunities and university competitor information. Educational institutions can utilize technology to analyze data and make millions of calculations in a minimal amount of time. With these predictive analytics, education administrations can make informed decisions when forecasting program sizes, enrollment numbers, scholarships and revenue margins.

Universities can utilize digital applications to offer user-friendly functions to support faculty and students with daily tasks such as helping locate class schedules, campus maps, facility wait times, task notifications and other essential remedies for success. Digital applications with collaboration tools and platforms can connect peers and faculty members in a simple and pragmatic way, facilitating communication on projects and learning objectives. On the administrative side, digital services can reduce time spent by automating functions such as credit transfers and transcript evaluations. Institutions can also utilize digital applications to offer automated aid for student requested services, which reduces call center wait times, manual processing errors and delayed accommodations.

The Varied Applications of AI

In the educational space, AI has a multitude of use cases:

  • AI can detect cyber threats and vulnerabilities, thus protecting student, faculty and stakeholder sensitive information.
  • By facilitating the automation of routine security tasks, patches and system updates, AI can free up more time for cybersecurity professionals to focus on more complex initiatives, thus creating a more robust security infrastructure.
  • Schools can utilize AI’s advanced authentication mechanism to prevent unauthorized access to sensitive data and provide seamless account access for students, faculty and staff.
  • Institutions are currently using AI to understand the best methods for student retention, a common concern in higher education. Methods such as text-based chat apps are designed to send encouraging messages, tutoring or counseling to students who have been identified as needing additional resources. Text applications can also be used to connect students to enrollment services, tutoring or counseling.
  • AI’s use of data analytics can facilitate customized learning experiences based on each student’s strengths, weaknesses and learning pace. This includes tailored content, question and answer chatbots and virtual assistants.
  • Adaptive learning platforms powered by AI can assess individual student performance and deliver tailored content, allowing students to grasp complex concepts at their own pace. This personalized approach enhances student engagement and motivation, ultimately leading to improved academic outcomes.

Since AI will always contain human bias, it is important to apply AI as an additional tool, and not a standalone operation. In maintaining the priority for equality and privacy in the educational sphere, each individual institution must find where AI best fits into their respective organization.

Technology can be utilized to enhance cybersecurity infrastructure, detect compromised systems, analyze data to improve common educational institution functions and improve student performance and morale. By partnering with the IT industry, higher education institutions can posture students and faculty to lead the way to success for the next generation of learners.

To learn more about utilizing IT for education initiatives, view Carahsoft’s Education Technology Solutions Resources.

 

About Carahsoft in the Education Market 

Carahsoft Technology Corp. is The Trusted Education IT Solutions Provider™. 

Together with our technology manufacturers and reseller partners, we are committed to providing IT products, services and training to support Education organizations. 

Carahsoft is a leading IT distributor and top-performing E&I Cooperative Services, Golden State Technology Solutions, Internet2, NJSBA, OMNIA Partners and The Quilt contract holder, enhancing student learning and enabling faculty to meet the needs of Higher Education institutions. 

Learn more at http://www.carahsoft.com/education

EdTech Talks: Exploring the Impact of Technology on Student Growth and Development

Schools and universities strive every day to give their students an effective, fulfilling, successful personal growth and academic learning experience. Harnessing technology innovations can pave the way to achieving those goals. During Carahsoft’s annual EdTech Talks Summit, experts in education and the IT industry discussed how existing and emerging solutions such as observability, the ‘secure by design’ approach and analytics can enhance education to personalize experiences, provide developmental insights on learning approaches and achieve maximum support for all students.  

Addressing Post-Pandemic Digital Transformation with Observability 

Following the COVID-19 pandemic, there were many education challenges including a rapid shift to remote learning, the need to adapt quickly to new technologies and evolving cybersecurity threats. Schools and universities play a major role in the nation’s critical infrastructure along with the transportation sector, water and pipeline management, utilities and more making them vulnerable to cyberattacks. Bolstering the strength of cybersecurity infrastructure is a key component of the student experience as schools are responsible for safeguarding student’s educational, health and personal identification records.  

Carahsoft EdTech Talks Summit Blog Series-Part 2 Student Growth and Development Blog Embedded Image 2023One step towards achieving cybersecurity is observability. In a time when education leaders are asked to do more with less, observability allows institutions to understand what is happening within their networks and why. Observability should be used to empower education IT teams and in conjunction with active monitoring platforms, which will help them understand the full scope of the data in their network management systems to then apply actionable intelligence to solve issues. When exploring this data, IT staff should consider these questions: 

  • Is the network following the proper compliance rules that are in place? If not, what change was made to take the network out of compliance?  
  • What is the user experience like right now?  
  • What vulnerabilities are there within the network? 
  • Are students able to reliably access what they need and are those systems performing correctly?  
  • Are the internal safeguards working as efficiently as external safeguards? 
  • Do students have proper online safety awareness to aid in avoiding potential risks? 

Implementing observability best practices can boost the security and manageability of schools’ network infrastructures, leading to improved experiences for students, faculty and cross-campus communities. 

Secure by Design for Education 

One of the leading ways manufacturers, developers and education institutions can ensure their products are safe and efficient for students and staff is to create and utilize products that are secure by design. This holistic approach establishes that each product code, solution bundle and packages is tested and validated before an end user receives them, and therefore, contains a built-in cybersecurity insurance policy. In the future, this will save schools time and costs by decreasing the number of cyber threats they face. Students and faculty will experience an increased learning capacity. For example, these solutions help keep students in schools and experiencing less interruption and downtime because of ransomware attacks. This approach empowers faculty to seamlessly adopt and integrate the use of secure solutions into their curriculum and lesson plans. With secure by design solutions, educators and students can rely on the fact that their data will be protected by modernized products tailored with them in mind. 

The Importance of Analytics in Higher Education 

Data plays a crucial role in educational infrastructure, offering valuable insights into the ever-evolving trends in learning. Most schools have siloed data in multiple areas such as learning management systems, enrollment systems and alumni engagement systems. Some colleges and universities within the Public Sector are only able to perform localized, descriptive analytics such as running spreadsheets and creating dashboards to see enrollment and graduation rates. The key to valuable, actionable and intelligent analytics is being able to discern how data intersects and correlates for more predictive and prescriptive analytics across the various digital spaces where institution data is stored. To do this, schools can leverage the power of automation through artificial intelligence (AI) and machine learning to augment data and use the insights gained to improve analytic maturity, helping faculty and administrators better serve students and their education missions.  

From increased security through observability and intentional technology designs to data-driven insights, the impact of these solutions on student growth is reshaping the educational landscape and creating an environment where students can thrive both academically and personally. 

 

Visit the EdTech Talks Conference Resource Center to view panel discussions and other innovative insights surrounding security, AI and student success from Carahsoft and our partners. 

 

About Carahsoft in the Education Market  

Carahsoft Technology Corp. is The Trusted Education IT Solutions Provider 

Together with our technology manufacturers and reseller partners, we are committed to providing IT products, services and training to support Education organizations.  

Carahsoft is a leading IT distributor and top-performing E&I Cooperative Services, Golden State Technology Solutions, Internet2, NJSBA, OMNIA Partners and The Quilt contract holder, enhancing student learning and enabling faculty to meet the needs of Higher Education institutions.  

Learn more at http://www.carahsoft.com/education. 

Okta and ServiceNow: Modernizing Public Sector Operations

Federal, state, and local agencies and educational institutions are facing a surge in targeted cyberattacks. With increasing return-to-office mandates, they face further challenges balancing security with the need to deliver frictionless experiences for users and systems, both within and beyond the premises of agencies and campuses. Public sector organizations can lean further on industry partners to help them modernize operations to improve cybersecurity, support distributed workforces and users, remain compliant with audit and policy mandates, and, ultimately, better serve the public.

Roadblocks to Modernization

To modernize operations, agencies and institutions need to transition from legacy systems to cloud-based tools. Creating collaborative, seamless, and secure work environments that not only attract and retain top talent but also comply with key audit and policy mandates is necessary.

But building this kind of robust environment that can securely support mission-critical work isn’t easy.

Okta ServiceNow Modernizing Public Sector Operations Blog Embedded Image 2023

For one, as the public sector implements cloud-based tools that deliver modern, continuous digital services, they must also ensure the new technology works seamlessly alongside existing processes. And securing work environments both in-office and remotely has never been more challenging, with a 40% increase in cyberattacks against government and public service organizations from Q2 2023 to Q3 2023. Unfortunately, busy IT teams’ resources are too often spent completing manual work instead of implementing changes needed to focus on the high-value work that propels their missions.

How Okta and ServiceNow Solutions Help With Modernization and Automation

Okta and ServiceNow solutions enable agencies and institutions to overcome these obstacles by providing tools that enhance security, modernize operations, comply with strategic policies, and improve service delivery to meet critical mission goals.

Together, Okta and ServiceNow help with:

  • Identity and access management: A centralized Identity solution offers a complete view of users and phishing-resistant authentication to protect accounts from cyberattacks and least-privilege access. This gives users just the right access at the right time for the right purposes.
  • User lifecycle and workflow automation: Advanced algorithms and customizable templates streamline onboarding and offboarding for IT teams, reducing time-consuming work, eliminating manual, repetitive tasks, and increasing productivity.
  • Compliance and policy oversight: Detailed logs and refined reporting capabilities perform automated compliance checks, and policy enforcement mechanisms help reduce the risk of non-compliance.
  • No-code automation: No-code/low-code automation enables IT teams to quickly launch modern services while still adhering to Zero Trust integrations.
  • Risk management and monitoring: Advanced analytics and real-time reporting enable continuous visibility of all systems, improving service availability and accelerating incident response that can better protect the sensitive information of public sector organizations.
  • System integration: API management and middleware tools enable seamless integration with automated data exchange to improve communication and reduce errors.

Why Okta and ServiceNow are Better Together

These solutions combine ServiceNow’s expertise in policy and compliance management and internal and vendor risk management with Okta’s expertise in Identity and access management, such as single sign-on (SSO) and multi-factor authentication (MFA).

More specifically, with a rich, bidirectional integration, Okta and ServiceNow work seamlessly together, empowering public sector organizations to modernize and automate their services to support their evolving missions with:

  • Okta Integration Network (OIN)
  • ServiceNow Security Incident Module
  • StateRAMP Ready authorization
  • FedRAMP High authorization
  • Department of Defense Impact Level (IL) 4 and IL5 workloads

Contact our team today to learn more about about how, together, Okta and ServiceNow provide the public sector with an open, future-ready platform to automate, secure, orchestrate, and simplify their workflows.

5 Essential Applications of AI Technology in Education

When growing up and sitting through math class, students often heard teachers say that students should not rely on a calculator to do their math for them. After all, they would never have a calculator in their pockets. Today, that statement could not be farther from the truth. Now, many students have an entire computer in their pockets with a calculator just a click of a button away. The growth of artificial intelligence (AI) has increased exponentially within the last few decades, and students and educators alike must embrace the latest in AI and education technology to keep up with the pace.

Carahsoft AI in EdTech Blog Embedded Image 2023In all learning environments, students and teachers rely on modern technologies to enhance their experiences to be as informational, productive and efficient as possible. In recent years, hybrid learning and collaborative digital spaces became essential components of education for both K-12 and higher education organizations. With this development, education technology has evolved and expanded to include new and more advanced AI systems inside and outside the classroom.

The needs of students are always changing, and educators must constantly adapt to progressive ways of teaching and learn different technologies or platforms that can assist with their daily lessons. With the implementation of AI and numerous benefits of digital learning, all students and instructors can achieve a more wholistic and innovative education. These five topics demonstrate how AI is an essential tool in the learning process for various types of learners across K-12 and higher education.

  • Communication

Carahsoft AI in EdTech Blog Icon 5 Image 2023Innovative trends in education technology have made it possible for students and staff to stay connected, whether through remote online learning or collaborative learning in the classroom. AI tools like SMS bots, predictive technology and ChatGPT can assist students in tasks such as navigating their school’s learning platforms, researching and preparing information for assignments and getting real-time answers to their questions. AI can also help teachers and professors orchestrate discussion points between students and guide next steps within small group collaborative projects.[1]

  • Automation

Carahsoft AI in EdTech Blog Icon 4 Image 2023For teachers, implementing AI can help automate repetitive daily tasks like grading tests and quizzes, and catching minor mistakes within written essays. This way they have more freedom and time to focus on in-depth feedback, creating comprehensive lesson plans and spending one-on-one time with their students. Additionally, AI tools can give students instant feedback on their work, allowing them to be more independent in identifying inaccuracies and recognizing successful projects.[2]

  • Immersive Learning

Carahsoft AI in EdTech Blog Icon 3 Image 2023Augmented reality (AR) and virtual reality (VR) are becoming increasingly more popular in students’ everyday lives, so using these technologies as a learning tool is familiar and compelling for them to gain valuable experiences in the classroom. Immersive technologies can simulate real-world scenarios for students to gain hands-on experience with low risk, like medical simulations and technical experiments. It also can allow students to break the barrier between their physical space and complex concepts like observing the planets up close or enlarging and examining something microscopic.[3] Not only do AR and VR create expansive opportunities for students to view and understand concepts in new and captivating ways, but they also create an additional, interactive and collaborative avenue of learning for students who may not be as responsive to traditional tools like textbooks and study guides.[4]

  • Data-Driven Results

Carahsoft AI in EdTech Blog Icon 1 Image 2023Throughout a student’s education, data is continually collected to better understand and predict their developing needs and most effective learning strategies. AI technologies can quickly and automatically analyze and report on this data, allowing teachers and professors to evaluate trends in an individual student’s or an entire class’s performance. Empowered with this knowledge, educators can tailor their lesson plans and take a more proactive approach to supporting students’ needs, ultimately increasing academic improvement for all.[5]

  • Personalized Learning

Carahsoft AI in EdTech Blog Icon 2 Image 2023Student’s learning styles can vary depending on many factors. For example, some students learn best through more visual and interactive experiences, while others may learn best through memorization and flashcards. Analyzing data collected by AI can help teachers be more informed and prepared educators for different kinds of learners. By applying the insights gathered from AI algorithms, educators can create personalized tracks for individual students, including aspects like adjusting the types of content, working with their comfortability, tailoring to their pace of learning and understanding their comprehension of learning objectives.[6] Additionally, AI technologies can help teachers plan, schedule and produce suggested lesson ideas more efficiently so they can target instruction and reduce the time it takes to create activities that best support each student.[5]

As AI becomes more common in education, maintaining academic integrity and validity within assignments of any kind will remain top of mind for educators. While earlier AI systems are designed to help students achieve academic success, newer AI systems are intended to empower teachers to optimize the use of artificial intelligence for students and encourage positive, ethical engagement with AI technologies.[7] Fostering trust among educators to cultivate the most prosperous learning environment through the implementation of AI can further personal, social and educational growth for all students.

Explore Carahsoft’s education technology solutions to learn how your organization can work together with our top innovative EdTech vendors to bridge the digital divide and meet the demands of modern education.

 

Resources:

[1] Office of Ed Tech. “AI and the Future of Teaching and Learning: New Interactions, New Choices.” Medium, https://medium.com/ai-and-the-future-of-teaching-and-learning/ai-and-the-future-of-teaching-and-learning-new-interactions-new-choices-c726bcf03012

[2] Shonubi, Olufemi. “Council Post: AI in the Classroom: Pros, Cons and the Role of Edtech Companies.” https://www.forbes.com/sites/theyec/2023/02/21/ai-in-the-classroom-pros-cons-and-the-role-of-edtech-companies/?sh=2cb4a227feb4

[3] Dick, Ellysse. “The Promise of Immersive Learning: Augmented and Virtual Reality’s Potential in Education.” Information Technology and Innovation Foundation. https://itif.org/publications/2021/08/30/promise-immersive-learning-augmented-and-virtual-reality-potential/

[4] Dani, Vishal. “How Augmented Reality Creates Interactive and Engaging Classrooms.” Kitaboo, https://kitaboo.com/augmented-reality-creates-interactive-and-engaging-classrooms/

[5] Gururaj, Tejasri. “10 Examples of Artificial Intelligence Improving Education.” Interesting Engineering, https://interestingengineering.com/innovation/examples-how-artificial-intelligence-improving-education

[6] Dani, Vishal. “9 Trends in Education Technology That Will Have a Major Impact.” Kitaboo, https://kitaboo.com/trends-in-education-technology/

[7] Office of Ed Tech. “AI and the Future of Teaching and Learning: Engaging Educators.” Medium, https://medium.com/ai-and-the-future-of-teaching-and-learning/ai-and-the-future-of-teaching-and-learning-engaging-educators-141e90c5e29f