Rethinking and Modernizing the ATO Approval Process

The path to securing Authorization to Operate (ATO) approval presents a myriad of challenges, such as complex regulations, the potential for human error and the constant threat of cyberattacks. The role of an Authorized Official (AO) necessitates both speed and thoroughness to ensure an organization’s risk is minimized while also safeguarding sensitive information. Traditional manual, point-in-time assessments are proving insufficient, resulting in significant security risks. As digital transformation accelerates in both the Government and Private Sector, regulatory compliance requirements have also increased, yet the tools and processes used to meet these standards fall behind. This disconnect poses a challenge for AOs, underscoring the urgent need for innovation in the ATO approval journey.

Preventing Compliance Drift

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To stay ahead of the threats against the nation while simultaneously reducing the friction and corrosion in the compliance process, a proactive approach of implementing necessary measures and safeguards before they are mandated by regulatory requirements is essential. As Brandt Keller, Software Engineer at Defense Unicorns, stated during a recent webinar discussing the ATO approval process, “New technologies are coming, and we need to implement them and understand what they do, how they do it and what controls they do or do not satisfy.” The role of compliance within the DevSecOps process is pivotal, especially when switching from one technology to another. This decision must consider how the change impacts compliance, as the environment shift can alter the ATO posture. Such changes may result in drift or even expose the system to malicious actors seeking to escalate privileges or perform unauthorized actions. While compliance and security are often viewed as separate processes, they can and should be integrated to provide an additional layer of defense.

Preventing drift in IT systems is a crucial aspect of maintaining continuous compliance. AOs must actively collect and report data to accurately reflect the current state of their systems. Leveraging open standards on a platform is essential for effectively utilizing data. To achieve this, AOs need reliable methods for producing and regularly assessing data. Building a system from the ground up with compliance in mind involves meticulously implementing and automating controls that can be rerun consistently. The process must be both repeatable—able to redo tasks—and reproducible—able to collect evidence and achieve the same results. Any deviation indicates a potential issue, a change or an environmental modification that has made it less compliant. This approach allows AOs to confidently attest that their ATO meets all required controls and prevents any drift.

Implementing Automation

Automating processes within DevSecOps pipelines has emerged as a pivotal strategy, particularly streamlining compliance checks before system deployment. This approach allows decision-makers to assess risk before a system is even deployed. Moreover, the ability to continuously evaluate and update data in real time enhances accuracy and ensures timely access to critical information. However, accessibility of data remains a challenge due to the number of disconnected environments in existence. Open standards such as OSCAL solve this problem by providing a unified framework for continuous data integration. By adopting platforms that adhere to open standards, organizations can foster innovation and empower AOs with data in a familiar and actionable format, thereby optimizing efficiency and bolstering security measures.

ATO Risk Management Framework (RMF) artifacts represented in OSCAL machine-readable formats break down information silos, achieving effective communication across teams and facilitating seamless data handoffs. Automation is pivotal in expediting the decision-making process, alleviating the burden on the human workforce, enabling AOs to access better-quality data and making risk-based decisions more efficiently. While the potential for error is still present, automation significantly mitigates human error in data handoffs across all controls and systems. It also helps security professionals focus on managing risk rather than completing rudimentary compliance tasks.

Automating technical and administrative controls is not the same. While traditional approaches rely on application programming interface (API) data, nontraditional methods such as infrastructure as code (IaC)—managing computing infrastructure through provisioning scripts—or compliance as code—managing regulatory requirements by encoding them into automated scripts or code—offer alternative paths. These approaches allow organizations to establish rules and apply validations programmatically, mirroring the precision and speed of technical controls. However, not all controls are created equal; some function as checkboxes without mitigating risks. The critical controls that significantly impact an environment’s security posture should be the priority for automation. As emphasized by Travis Howerton, Co-founder and CEO at RegScale, “it is less important what percent of total controls are covered than what percentage of your total risk you are mitigating with automation.”

The cadence mismatch between cyber threats that move at lightspeed, and heavily manual compliance processes must be fixed. “The big part of what has to modernize,” according to Howerton, “is taking more automated approaches, leveraging advances in technology and thought leaders in this space to figure out how we can do things in a more automated manner to bring the principles of DevSecOps to compliance.” This strategic focus will ensure thorough and repeatable processes and prepare AOs for a future where compliance and security are dynamically intertwined, ultimately supporting better risk-based decisions and unlocking the full potential of digital transformation. By accepting early that ATOs should be more real-time and continuous, AOs can better position themselves for the future.

Watch RegScale and Carahsoft’s webinar, AO Perspectives: Managing Risks and Streamlining ATO Decision-Making, to learn more about modernizing the ATO approval process.

The Secret Behind High Performing Teams in Public Sector

Using Atlassian, small agile teams across the DoD and Federal Government are breaking down bureaucracy and putting knowledge into the hands of users. Atlassian’s Jira Service Management and Confluence are two powerful tools from Atlassian’s suite. They synergize to enhance both task management and knowledge continuity within any organization. Read on to learn how they function together, boosting efficiency and providing an accessible platform for both rapid action and deep learning.

Jira Service Management: The Empowerment Hub

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Jira Service Management (JSM) is a dynamic, intuitive tool for service management, perfect for teams that need to respond quickly to requests or incidents. It acts as the front line for all queries and issues, where users can submit tickets for technical problems, service requests, or operational needs. The system’s user-friendly design ensures that even non-technical users can easily navigate its interface to find help or request services. This accessibility empowers all users by simplifying the engagement process with essential services, making it quicker and more intuitive to get the help they need or initiate processes.

Confluence: The Knowledge Base

Confluence complements JSM by serving as a comprehensive repository for organizational knowledge. It’s where all documentation – ranging from service manuals, troubleshooting guides, project reports, to meeting notes – is stored and managed. The platform is robust and versatile, supporting rich text content, multimedia, and dynamic content. It also features powerful search tools and a hierarchical structure that helps users easily find and access the information they need.

Better Together

When JSM and Confluence are used together, they create a cohesive environment that supports both immediate problem-solving and long-term knowledge management:

  • Integrated Service and Knowledge Delivery: As users report issues or request services through JSM, they can be directly linked to relevant Confluence pages where guides, troubleshooting steps, or policy documents are stored. This speeds up resolution times by empowering users to help themselves and ensures they are guided by the most current and comprehensive information.
  • Feedback Loop for Continuous Improvement: Insights and data from JSM can be used to update and refine the knowledge articles in Confluence. Common issues identified in JSM can be addressed in how-to guides or FAQs in Confluence, creating a feedback loop that continually enriches the organizational knowledge base.
  • Organizational Learning and Memory: Confluence ensures that solutions and information aren’t just shared in the moment but are stored for future reference. This helps build an “organizational memory,” crucial for training new staff and learning from past incidents.
  • Enhanced Collaboration: Both tools enhance teamwork by keeping everyone on the same page. While JSM facilitates the management of tasks and tracking of progress on projects or issues, Confluence ensures that all team members have access to the same background information, guidelines, and resources.

Together, Jira Service Management and Confluence not only streamline workflows but also ensure that knowledge is preserved and leveraged effectively, creating a more informed, responsive, and efficient organization.

Access the case study and learn more about how Atlassian and Contegix can support your organization’s learning management efforts and discover your team’s digital potential.

Modernizing Government Workflows: A Path to Digital Transformation

State and local government agencies face numerous challenges in delivering efficient services, managing legacy systems, and attracting new talent. Digital transformation can revolutionize government operations, streamline citizen services, enhance workflow capability, maximize ROI, and attract a younger workforce. Jira Service Management (JSM) can be an effective tool in this move to updated systems.

Streamline Citizen Services: Efficiency and Backlog Reduction

Delivering efficient citizen services and reducing backlogs are critical priorities for government agencies. Digital tools can significantly enhance these processes, making it easier to manage requests and deliver timely services. JSM fully supports these solutions, offering a unified platform that increases collaboration and provides powerful analytics.

Solution Areas

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  • Unified Service Management: Implementing a single platform to consolidate various service management tools reduces complexity and improves efficiency. This allows staff to focus on delivering high-quality services rather than managing multiple systems.
  • Cross-Departmental Collaboration: Centralizing service requests, incident management, and project tracking enhances communication and breaks down departmental silos, ensuring information flows freely across departments.
  • Real-Time Insights: Robust reporting and analytics provide real-time insights into operations. Customizable dashboards offer visibility into key metrics, enabling informed decision-making and proactive issue resolution.

From Legacy to Digital: Modernize Government Workflows

Transitioning from legacy systems to digital solutions is crucial for improving workflow efficiency and service delivery. Jira Service Management supports this transition by providing an integrated platform that increases visibility and simplifies operations.

Solution Areas

  • Integrated Digital Platform: Consolidating various service management processes into an integrated digital platform ensures seamless data flow and fosters collaboration across departments, breaking down technology silos.
  • Enhanced Organizational Visibility: Robust reporting and analytics features offer real-time insights into service performance. Customizable digital dashboards help monitor key metrics and track the progress of initiatives, enhancing organizational visibility and informed decision-making.
  • Simplified Operations: Integrating digital tools and systems reduces the need for multiple products, streamlining workflows and reducing the administrative burden on IT staff.

Maximize ROI: Affordability and Value

Investing in a service management platform that offers exceptional ROI and affordability is essential for government agencies. Jira Service Management stands out as a cost-effective solution that maximizes ROI and offers seamless integration.

Solution Areas

  • Cost-Effective Management: Digital solutions provide a cost-effective service management approach with transparent and competitive pricing. By consolidating multiple tools into one platform, agencies can reduce licensing fees and maintenance costs.
  • Streamlined Processes: Automation and integration capabilities streamline processes, saving time and reducing errors. Simplified processes result in better productivity and resource allocation.
  • Informed Decision-Making: Real-time reporting and analytics features provide visibility into operations, enabling informed decision-making and proactive issue resolution.
  • Scalability and Integration: Seamless integration with other tools simplifies IT infrastructure and reduces complexity. Scalability allows the platform to grow with the agency’s needs without requiring costly upgrades.

Attract New Talent with Digital Transformation

Digital transformation not only improves operational efficiency but also creates an appealing work environment for the next generation of professionals. Jira Service Management contributes to creating a modern, collaborative environment that attracts and retains young talent.

Solution Areas

  • Modern Work Environment: Digital tools create a dynamic and tech-savvy work environment that appeals to younger professionals who are accustomed to modern technology.
  • Flexible Work Options: Digital solutions enable remote work and flexible schedules, highly valued by younger employees seeking work-life balance.
  • Skill Development and Career Growth: A digitally transformed workplace provides continuous learning opportunities and access to cutting-edge tools, supporting career growth for younger professionals.
  • Collaborative Culture: Digital tools facilitate cross-departmental collaboration, fostering an inclusive and team-oriented culture.
  • Innovation and Creativity: Digital transformation encourages innovation and creativity, providing the tools and resources needed to implement new ideas.
  • Enhanced Efficiency: Streamlined digital workflows and automated processes reduce administrative burdens.

Digital transformation, powered by JSM, offers state and local agencies a pathway to streamline citizen services, modernize workflows, maximize ROI, and attract younger talent. By addressing common challenges and leveraging digital solutions, agencies can enhance efficiency, improve service delivery, and create a modern, appealing work environment.

Schedule a demo today and start your digital transformation journey today with Jira Service Management to unlock the full potential of your agency.

Enabling the Mobile Workforce With Secure Forms and Electronic Signatures

In this era of a largely remote and globally distributed workforce, where most workers want to be productive wherever they are — and on any device — it’s crucial to secure every endpoint from any threat that could compromise the security, prosperity, and integrity of an organization and its critical infrastructure. This is particularly true for governments and regulated industries.

Secure Forms for Productivity and Security

Forms are essential to all organizations, as they are a part of all important business processes, and a vital element of the customer journey. Forms are essential to collect information, progress the next best action, and deliver services. As with any heavily relied-on technology, forms’ security must be top of mind. Traditionally, the answer to this demand has been to gate our most mission-critical forms and documents behind cumbersome desktop technology. In this way, stakeholders had peace of mind that the verification of signature authenticity, and document chain-of-custody, could be protected and maintained.

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However, today’s workforce demands more options. Modern technology enables forms, and their connected digital document workflows, to deliver an optimized and personalized experience for the user — all while maintaining strong authentication, privacy, security, and adherence to data governance policies. As organizations continue to accommodate increasingly complex models for remote productivity, digital document workflows must flex with the times. They must be designed, deployed, and dispatched using intuitive interfaces and automation, across a wide range of mobile devices.

BlackBerry and Adobe: Innovation for Secure Mobile Productivity

To accomplish this forms maturity journey, BlackBerry and Adobe have partnered to deliver an innovative and secure digital document-signing solution, for governments and regulated industries. By combining BlackBerry Unified Endpoint Manager (UEM) and Adobe Experience Manager Forms, the two industry leaders have created a solution that is designed for mobile devices, yet still meets the rigorous security standards required by governments and the world’s most demanding enterprises.

This partnership between BlackBerry and Adobe enables the following outcomes:

  • It’s now possible to fill and sign forms with a smart card (i.e., CAC, PIV) easily and securely, from any device, anywhere, without requiring a VPN (virtual private network)
  • Automatically maintain verified credentials in a secure keystore
  • Granular management and document tracking capabilities are backed by the most trusted and reliable security in the market
  • Employees can leave sensitive desktop computing technology behind, at home or the office, minimizing security risks while enhancing user convenience

BlackBerry UEM leverages private key certificates to secure the connection to Adobe Experience Manager Forms, allowing employees to complete and sign forms and other documents from anywhere, on their corporate-issued or BYO (bring your own) mobile devices, and without a VPN.

Leveraging Security as a Strategic Enabler for Productivity

Enhancing productivity requires adopting dynamic, responsive, and mobile-friendly forms solutions that are easy to use. Adobe Experience Manager Forms embraces this, while enabling organizations to modernize their data capture and digital document workflows into a seamless, agile user experience. It allows users to capture data and authenticated signatures, and integrates into back-end systems to automate manual workflows. Adobe Experience Manager Forms also allows users to move away from paper or static PDF forms, while also embracing multiple benefits, including:

  • Responsive modern forms: Embrace operational modernization with mobile responsive, web-based forms, on any device, at any point in the discovering, filing, and signing process.
  • Scalable authoring: With the ability to create reusable sections and templates, and an easy drag-and-drop interface, Adobe Experience Manager Forms allows organizations to streamline business processes across the enterprise at scale.
  • Meaningful customer conversations: Powerful data integrations with pre-fill and multi-language support automatically personalize forms and communications, and trigger the next-best action.
  • Automation: Adobe Experience Manager Forms enables you to start on one device, then save and resume on another, to make end-to-end customer journeys faster. This reduces cost and saves time. Mobile and web-based forms combined with smart, certificate-based signature tools and automated workflows, help eliminate paper and laborious manual processes.

These outcomes, which have previously been considered out of reach for governments and regulated industries, are made possible by the best-of-breed security, and intuitive user experience, of BlackBerry UEM.

Awarded the most government security certifications of any unified endpoint manager, and approved for both classified and unclassified use, BlackBerry UEM is trusted by organizations around the world. Customers that trust BlackBerry UEM to keep them always-on, and securely connected, include the federal governments of numerous countries around the world, including the Canadian and U.S. governments, and many of the largest and most prestigious players in the global financial services industry. Announced earlier this year, BlackBerry UEM was named a 2023 Customers’ Choice for unified endpoint management tools on Gartner® Peer Insights™ — the only UEM tool to receive the distinction this year.

Digital document workflows should not be limited to desktop environments. Business value can no longer be delayed or denied by lack of mobile support for securely completing and signing electronic documents. Productivity must not come at the cost of security. The innovative partnership between BlackBerry and Adobe holds the answer.

Contact a member of our team today to learn more about how, together, BlackBerry and Adobe can help modernize your organization with the most secure forms and electronic signature technologies.

Google and Okta Partner to Modernize Identity Management in Higher Education

Online collaboration is an essential part of the workplace and the educational sphere. To ensure this collaboration is done securely, Okta and Google have partnered to enhance and automate identity management at scale.

Okta is a neutral, AI powered, extensive platform that puts identity at the heart of any IT stack. No matter the industry, use case or level of support needed, Okta facilitates Identity Access Management (IAM) while keeping security at the core of the integration. Google Workspace is a collection of collaboration tools, and with more than three billion users, it aims to meaningfully connect users to facilitate partnerships and growth. While identity management can be complex, it does not need to be. Together, this partnership makes the path towards modern identity management as neutral, simple, secure and straightforward as possible.

With their recent partnership, customers can now:

  • Automate identity processes at scale
  • Unlock productivity with optimal security
  • Collaborate with each other, seamlessly and securely
  • Use their Google credentials across over 7,500 different apps
  • Gain cross-platform login privileges across Google Workspace and Okta
  • Access accounts with new, simplified user permissions and automated access management

Every organization strives to modernize and adopt cloud technology. This is also true within the higher education market, which is continuing to refine the trend of remote and hybrid learning following the pandemic. The applications and resource solutions that Google provides to higher education, along with the integration of Okta’s IAM capabilities, is immensely beneficial to the agency’s journey in adapting modern cloud technology and security.

Leading the Modernization of Identity Management in Education

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With the influx of hybrid and online learning, higher educational institutions are still learning how to orient solutions towards online learning and teaching. From an IAM perspective, higher education is one of the most complex environments with regards to the vast array of users. Within one network, an institution has faculty, staff, professors and a yearly lifecycle of students that range from applicants to alumni. The process of onboarding and offboarding students and faculty can be time consuming and requires multiple digital programs to facilitate. Okta provides a frictionless onboarding and offboarding experience for administrations that deal with changes in the student body. There are also external users such as partners, contractors and subcontractors, such as medical centers and food providers, that universities must consider. Okta’s open, neutral and independent identity platform can integrate with technologies commonly used by institutions, such as Enterprise Resource Planning (ERP) and Student Information System (SIS), allowing universities to build off of software they are already using. Depending on the role of the individual accessing the software, the identity gains access to personalized experiences.

Okta offers the capability to combine and manage various groups and processes in a single, secure platform. The partnership between Okta and Google enhances the student experience from their perspective, too. Okta’s single platform can solve student-specific challenges, such as managing multiple accounts and logins across an array of learning tools, enabling smoother daily operations and access. With cross platform log in, students can securely access Google Chatroom and Classroom features with IAM capabilities. By implementing Google Cloud capabilities into daily functions, higher education institutions can create a more modern experience for students while reducing costs. For example, artificial intelligence (AI) virtual agents are used to answer student questions and direct them to services, and mobile apps are utilized for mental health check-ins and other well-being services.

How Okta and Google uphold Zero Trust and Cybersecurity

Identity is one of the key pillars within the Cybersecurity and Infrastructure Security Agency (CISA)’s Zero Trust Architecture (ZTA). Okta upholds Zero Trust principles by ensuring that through methods such as multi factor authentication, the person gaining access is who they say they are. By only allowing access to devices that are up to date, Okta prevents bad actors from hacking older systems with commonly known security vulnerabilities. By sustaining a strong ZTA baseline, Google and Okta establish a secure experience for students, staff and faculty.

Okta gives customers a neutral, powerful and extensible platform that puts identity at the heart of information technology (IT) stacks. No matter what industry, use case or level of support is needed, Okta has customers covered. Okta and Google integrate with technology partners, alliance partners and vendors to uphold and exemplify security principles. In doing so, they ensure that every user on campus networks are safe and secure.

To learn more about Okta and Google’s partnership and the benefits to cloud and IAM security, visit the Carahsoft-hosted webinar on the company’s newfound partnership: Securing Productivity with Google Workspace + Okta.

Contact our Okta solutions experts today to discover the power of Okta and Google together, and how these industry leading organizations can support your higher education initiatives.

Enhancing Government Creative Teams with Adobe Creative Cloud

As government agencies continue to modernize their workflows, the need for advanced creative tools becomes increasingly paramount. Adobe Creative Cloud (CC) offers a suite of applications that can revolutionize how government creative teams operate. This blog will delve into the latest features in Adobe CC applications and how they can benefit government creative teams, enhancing productivity, creativity, and collaboration.

Adobe Photoshop: Elevating Image Editing

Adobe Photoshop remains the cornerstone of digital image editing. The latest updates introduce a revamped user interface that is more intuitive, making it easier for new users to navigate while providing seasoned professionals with a more streamlined experience.

Enhanced color adjustment tools allow for more precise control over color grading, crucial for producing high-quality images that meet stringent government standards. The improved selection tools enable users to refine selections with unprecedented accuracy, ensuring that every detail in a project is meticulously handled.

One of the standout features is the integration with Adobe Firefly AI. This includes AI Expand, AI Fill, AI Text Generation, and AI Object Selections, which significantly reduce the time spent on repetitive tasks. Government teams can leverage these AI-powered tools to accelerate their workflow, focusing more on creativity and less on mundane tasks.

Adobe Lightroom: Seamless Photo Management and Editing

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Adobe Lightroom offers robust tools for photo management and editing, making it ideal for government agencies that handle large volumes of photographic content. The new importing options, including cloud and local drive features, provide greater flexibility in managing assets.

The user interface enhancements facilitate smoother navigation, allowing teams to work more efficiently. Tools like exposure and color balance are crucial for maintaining consistency across projects. The addition of Blur tools and Lens Blur features further enhance the creative possibilities, enabling users to achieve professional-grade edits effortlessly.

Moreover, the seamless integration with Adobe Photoshop means that assets edited in Lightroom can be transitioned to Photoshop for further refinement, ensuring a cohesive workflow.

Adobe Illustrator: Vector Graphics Excellence

Adobe Illustrator is essential for creating high-quality vector graphics. The application’s core tools, such as the Pen tool and Shape tool, have been refined for better usability. Whether starting with the Banana tool or Pen tool, users can quickly determine the best approach for their project.

Adobe Firefly AI’s capabilities in Illustrator are transformative. From generating backgrounds and icons to utilizing color editing tools, Firefly AI enhances creative efficiency. Features like Generative Recolor and vector artwork generation allow government teams to produce sophisticated graphics with ease, ensuring their visual communications are both impactful and professional.

Adobe InDesign: Streamlined Document Design

Adobe InDesign is a powerful tool for creating polished documents. Efficient document setup and the use of the Pages panel streamline the design process, making it easier to organize and navigate projects.

Importing text and ensuring proper formatting are crucial for maintaining consistency in government documents. Standardized character and paragraph styles save time and ensure a professional look. The Link panel and its embedding features simplify file management, reducing the risk of broken links and ensuring all assets are properly integrated.

Adobe Premiere Rush and Premiere Pro: Video Editing Mastery

Adobe Premiere Rush provides a comprehensive tutorial and tool layout for learning the user interface, making it accessible for all skill levels. Loading video files and constructing a well-organized timeline are straightforward, and the shortcut windows enhance editing workflows.

Premiere Rush’s layout and formatting options enhance the visual appeal of projects, while the export feature simplifies the finalization process. For more advanced video editing needs, Adobe Premiere Pro offers a user-friendly design with enhanced Sequence Preset options and a redesigned Motion Graphics Template Workspace.

Firefly AI integration in Premiere Pro, with features like removing filler text and “Edit by text” functionality, streamlines the editing process. Enhanced trimming and multiple camera improvements ensure a smoother and more polished video editing experience, ideal for government projects requiring high-quality visual content.

Adobe Stock and Adobe Express: Access to Extensive Creative Assets

Adobe Stock serves as a versatile reservoir for licensed images, audio, video, templates, and more. Its extensive filters allow users to fine-tune searches, ensuring they find exactly what they need. The license file history feature simplifies tracking and managing licensed items.

Integration with Adobe Express demonstrates the ease of creating posts and utilizing Adobe Stock’s library for customization. Firefly AI capabilities, such as Text-to-Image and Generative Fill, bring AI-powered magic to users’ fingertips. Adobe Express enables quick video edits with preset transitions and royalty-free video options, perfect for government agencies looking to produce engaging content efficiently.

Adobe Experience Manager: Efficient Digital Asset Management

Adobe Experience Manager (AEM) Assets offers powerful digital asset management, essential for government teams managing extensive content. Asset tagging and folder organization maximize productivity, while seamless collaboration facilitates effective content creation and distribution.

The tight integration between AEM and Adobe Creative Cloud enhances asset lifecycle management, ensuring all digital assets are efficiently managed and utilized across projects.

Adobe Creative Cloud’s latest features provide government creative teams with advanced tools to enhance their productivity and creativity. From image editing and photo management to vector graphics, document design, video editing, and digital asset management, Adobe CC applications cater to diverse needs, ensuring government agencies can deliver high-quality content with efficiency and precision. Embracing these tools can significantly elevate the capabilities of government creative teams, fostering innovation and excellence in their work.

Additionally, if you or anyone you know would like to dive deeper into Adobe creative applications and how they can be applied to current government projects, watch the on-demand recordings from our 8-part webinar series, Elevate Creative Workflows with AI-Enhanced Digital Designs, to discover how Adobe Creative Cloud solutions play a pivotal role in accelerating creative workflows and leverages AI to facilitate the efficient development of digital experiences.

Contact our Adobe solutions experts today for a experts demonstration on how to utilize the newest tools, upgrades, features, and integration capabilities that teams across all fields can leverage for compelling and exciting digital designs.

Generative AI: Improving Efficiency for SLED Agencies

Users in the new age engage with generative AI like a personal assistant, granting it access to their personal calendars and assigning it tasks such as making dinner reservations to make life easier. On the professional level, employees turn to AI to expedite difficult or repetitive tasks to make their work easier. By educating employees on the security ramifications of generative AI, and by properly implementing it into their agency, State and Local Government and Education Market (SLED) decision makers can accelerate and improve their day-to-day processes.

Updated Security Parameters

When it comes to sensitive data, agencies and individuals should always maintain a broad scope of vigilance. With generative AI, agencies need to consider who has access to that information, and which adversaries may potentially exploit that information.

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Employees should be trained to spot red flags and use AI safely. With the increase in deep fakes, such as voice masking or impersonation, employees need to be able to spot suspicious phone calls and videos. With proper training to detect and report these instances, employees can help prevent hacking attempts. It is difficult to prevent employees from using generative AI, even in specific scenarios where sensitive data is present. Agencies should make the switch to sanctioned vendors, granting them access to fully tracked logs. It is critical to prevent sensitive information from passing into public AI, where it will be shared with others.

By design, AI is a black box. While agencies and users can not know what goes on between input and output, they should only trust generative AI packages that have dependable service hosts. Agencies, especially SLED agencies that handle sensitive information, need to be guaranteed that their data will remain contained by reliable parent companies. By negotiating through contracts vehicles, agencies can maintain visibility over the flow of data by learning if their information is being retained and for how long.

Saving Time with Generative AI

Some of the first generative AI models were built for translation machines such as Google Translate. Many services, such as Zoom, employ generative AI as plugins, which transcript language in real time for the appropriate audience.These models initially generated very verbatim translations, however, intent and context in communication is critical. Users often go to third party generative AI models to translate emails or web pages. They have more trust in their automation capabilities to understand and mirror context and intent in translation than the built-in translation services that many legacy software features offer.

Generative AI can help with drafting emails, broadcasting information, meeting deadlines and responding to agents, ultimately expediting processes. This can be especially helpful with overworked translators. While generative AI works to complete the main translations, the workers can focus on reviewing translations, expediting and perfecting the process. While there will ultimately always be a need for human interaction from a promotional, proofreading and understanding perspective, generative AI can speed up communication.

Generative AI can reduce the number of steps users take. By leading users from step A to step C, bypassing the difficult or time-consuming step B, generative AI keeps users on track. And for models trained on a SLED agency’s own data, users can always reference internal documents if questions arise. This scales back on the amount of busy work, reducing time spent on finding information. Generative AI can also expedite the synthesis of search data. In the past, search engines could locate documents for agencies. Now, agencies going through SLED records can not only find the document itself, but find the information within the document, and analyze that information before returning it to the user.

By accelerating the day-to-day tasks of employees, generative AI frees up creative minds to complete more vital, thorough and intricate projects, improving utility.

AI has been integral to Broadcom’s product solutions in user and enterprise IT. When properly implemented, generative AI can enhance technology, cybersecurity, analytics and productivity. To learn more about how Broadcom can help implement secure generative AI in SLED spaces, view Broadcom’s SLED focused cybersecurity solutions.

FedRAMP Roadmap 2024-25: Modernization Strategy and its Impact on the Program

Carahsoft represents a wide range of FedRAMP offerings and supports many emerging SaaS ISVs as they create Government mission focused solutions. Our Government customers have leveraged thousands of reuse authorizations across the hundreds of FedRAMP authorized cloud services that Carahsoft sells and supports. With such a substantial record of reuses, FedRAMP could be considered the most cost-effective, time-efficient, and security enhancing program in the history of Government IT.

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We are excited by the new FedRAMP roadmap, released by GSA on March 28, 2024. This roadmap introduces strategic initiatives designed to modernize the program. FedRAMP allows agencies to leverage previously completed work and reuse cloud authorizations, offering significant time and cost savings for government and industry alike.

Building on the OMB FedRAMP Draft memo released in October 2023, the FedRAMP Roadmap underscores GSA’s commitment to make the program faster and less expensive for Federal Agencies and Cloud Service Providers (CSPs). This blog post aims to analyze the roadmap’s key initiatives and outline its primary objectives. FedRAMP lays out four clear goals to drive the program forward:

  1. Orienting around the customer experience
  2. Cybersecurity leadership
  3. Scaling a trusted marketplace
  4. Smarter, technology-forward operations

Accelerating FedRAMP Authorization and Deployment

Several initiatives introduced by the PMO are designed to significantly speed up the authorization process for CSPs and enable agencies to deploy advanced technology more rapidly:

  1. Reciprocity with External Frameworks: Starting with Low-impact SaaS, the roadmap outlines a plan to enhance interoperability across different frameworks. This allows CSPs to reuse previously completed work, reducing the time to achieve FedRAMP authorization.
  2. Low-review Authorization Model: In partnership with DISA, the roadmap pilots a model where trusted agencies undergo a less extensive review process. This approach aims to make the authorization process faster and more efficient for agencies with mature review processes.
  3. Joint Authorization Groups: The FedRAMP PMO, OMB, and the FedRAMP Board are establishing joint authorization groups to promote a unified approach to risk management. This collaboration is expected to reduce the overall risk profile and workload, thereby increasing the chances for a CSP to secure agency sponsorship.
  4. Digital Authorization Packages: The PMO plans to pilot machine-readable packages using OSCAL. These digital packages are designed to speed up the review process by eliminating many of the manual tasks currently required of PMO staff.

These steps are part of a broader effort to make FedRAMP more agile and responsive to the needs to both CSPs and government agencies, ensuring quicker access to secure and industry-leading cloud solutions.

Maintaining a Cutting-Edge Program

Other initiatives laid out in FedRAMP’s 2024-25 roadmap addresses an effort to continuously update and enhance the program:

  1. SCR Overhaul: Replacing the extensive Significant Change Request (SCR) process with a more agile change management system. This adjustment allows for quicker delivery of security updates, better aligning FedRAMP with the rapid iteration cycles typical of commercial tech products. By allowing CSPs to implement iterative product updates, FedRAMP is not only improving its own operational efficiency but also enhancing the security posture of cloud services used throughout the federal government.
  2. Updated Guidance: Refreshing guidelines in critical security areas, including FIPS 140, DNSSEC, and external service integrations. These updates ensure that the program keeps pace with the latest developments in cybersecurity.
  3. New Metrics: To better meet the evolving needs to agencies and CSPs, FedRAMP is introducing new, customer-oriented key performance metrics.

Through these initiatives, FedRAMP is not just maintaining its standards but also enhancing its adaptability, ensuring it continues to set the standard in government cloud security.  

Timeline

Looking Forward

The roadmap marks a clear commitment to modernization. The PMO is confident that this strategic overhaul will alleviate the current review backlog, streamline processes, and optimize service delivery. As we look towards a transformative period for FedRAMP, Carahsoft remains committed to supporting our partners through these changes. Together, we anticipate a future where Government cloud technology is not only secure and compliant but also at the cutting edge of innovation.

To learn more about Carahsoft’s partner marketplace for FedRAMP certified cloud solutions visit our FedRAMP portfolio and speak to a member of our team today.  

Join us for GovForward’s 6th Annual ATO and Cloud Security Summit on Thursday, July 11, 2024 from 8:00 am-4:45 pm in Waldorf Astoria, Washington D.C. Learn more about the event here.

Protecting DNS Infrastructure from Resource Exhaustion Attacks

The Domain Name System (DNS) functions as the phonebook of the internet. It serves to translate IP addresses into readable domain names, enabling end users to access web applications and application programming interfaces (APIs) through fast and reliable internet connections. DNS infrastructure was designed as the building block of the internet, not as a security control point, resulting in DNS servers being viewed as an easy target vulnerable to attack. Protecting DNS servers is critical since a threat to an organization’s servers also has the capacity to impact enterprise operations, profitability and trust with end users.

Threats to DNS Infrastructure

In the evolving landscape of DNS infrastructure, threats pose serious risks to the speed, availability and operation to enterprises’ DNS services. Among these threats are DNS floods, which overwhelm servers with a barrage of requests for resources, effectively rendering them unavailable to legitimate queries. The 2023 Akamai Attack Superhighway State of the Internet report underscores the increasing concern surrounding DNS denial of service attacks across various industry sectors, a trend that is expected to continue to escalate in the future. With DNS infrastructure handling up to seven trillion DNS requests a day, multistage attacks have become the primary mode of attack for the modern threat actor. Through collaborative efforts, attackers have found increasing success by working together and combining different tools during a single attack.

Resource Exhaustion Attacks

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Resource exhaustion presents in both people and technology. Exhaustion in people is often the result of staffing challenges, lean crews managing multiple aspects of the network while simultaneously defending against attacks. If one aspect of the network falls under attack, it takes away from their ability to manage and oversee other areas. On the technological side, resource exhaustion attacks seek to overload one piece of the network—a DNS server, a hardware tool, a next-generation firewall—to the point where it can no longer function because it was not designed to handle a heavy amount of traffic. This style of attack can last anywhere from a few minutes to a continuous attack that lasts for days.

Distributed Denial of Service (DDoS), a type of resource exhaustion attack, simulates thousands of computers attempting to access the same resource simultaneously until it can no longer function. The website under attack becomes unavailable due to the sudden onslaught of false traffic that it is unable to manage. DNS is a common target for these DDoS style attacks because the critical services of websites and applications are reliant on the process of domain names translating to IP addresses being uninterrupted. Mitigating this form of malicious traffic presents a challenge, as these servers typically only have access to the IP address of the resolver. Consequently, any attempt to limit traffic based on this address usually results in false positives.

Securing DNS Infrastructure

By implementing a reverse proxy solution that protects on-prem and hybrid DNS infrastructure, organizations can defend existing DNS hardware tools from globally distributed attacks like resource exhaustion and DDoS. Organizations can ensure access to online services and applications remain available by re-routing traffic through an advanced DNS proxy server and filtering out malicious traffic during attacks in real time. An intelligent reverse proxy solution that deploys through an authoritative DNS change made in a domain controller and does not require replacing any existing tools helps organizations identify legitimate traffic from attack traffic. A solution with proactive security policies eliminates time spent on configuring individual settings or having to change them over time. Organizations that use hardware DNS receive the advantage of continued availability and enhanced security of existing investments and solutions that are critical to their network without having to make any major network adjustments. Through real-time monitoring of DNS infrastructure health and performance, organizations can increase the reliability of routing, security and availability of their existing DNS hardware solutions.

With the increase in remote work in the wake of the COVID-19 pandemic, it has become harder to detect and prevent resource exhaustion attacks. DNS resolution for website and application performance is critical, organizations must invest in adequate DNS infrastructure rather than relying on two or three servers to connect with end users. Adoption of a proactive approach that can identify and mitigate vulnerabilities at each stage of the data journey is pivotal to ensuring that DNS infrastructure is secure amid the evolving threat landscape.

Learn more about how to protect your enterprise from resource exhaustion attacks with Akamai Shield NS53, a bidirectional reverse proxy service.

Improving Government CX Services to Build Trust Amongst Customers

In the Private Sector, customer experience (CX) is characterized by applications that serve as a single-stop service for customers. These expectations have trickled from the commercial digital world into the Public Sector, with the exception that co-designing services that keep up with the public’s needs and priorities is non-negotiable to rebuilding trust. High Impact Service Providers (HISPs), Federal agencies that the Government has deemed as having critical value due to their public-facing services, aim to mimic the single-stop layout by creating an all-encompassing CX in the Public Sector. This way, the public sees the Government as seamless and unified, and different Government agencies as parallel to each other.

Customer Experience Built on Trust

Unifying services can reduce challenges the public faces when accessing them. Time is lost due to slow modernization that would otherwise improve interactions with customers. In the past, to access services, individuals may need to take off work, which may lose them income. They may need to travel to a far location, may forget vital documents at home or may have to account for child care. These considerations which come at the expense of the public can be attributed to a “time tax” that burdens Government customers. However, with the shift to online services, customers can update their information quickly and easily on their own time. It is important to note that HISPs are moving to a digital-first, but not digital-only strategy. This means that although all services will be provided online, there will still be in-person options for those who do not have access to a dependable connection or for services that can require in-person help. By providing a variety of reliable, time and cost-effective services, Government agencies can ease usability and build trust with customers.

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Agencies with new, modernized websites can build trust in the Government. Conversely, a rushed website with too much downtime can lead to a user’s inability to access essential capabilities. Not every agency has a Customer Experience Officer to help roll out improved CX strategies. Various agencies may be set up differently regarding reporting structure, which complicates counsel. A driver of HISP and other government-wide CX initiatives, the Office of Management Budget (OMB), has released digital experience guidance related to Memorandum M-23-22. With this initiative, the OMB will help agencies choose which public-facing items to invest in and which digital services to optimize for prime CX.  

A fundamental part of CX is the people who provide services. To truly improve customer service, agencies must first improve their employee experience. This means providing secure access to a variety of work models: virtual or in-person, temporary, seasonal or full-time, contractor or agency related. Once agencies understand how to provide a uniform experience across a diverse portfolio of workforces, agencies can train employees to provide uniform CX across a diverse array of customers. 

Technology also plays a key role in the Government’s hope of a trust-filled relationship with those they serve. Consistent branding is one powerful way to unite HISPs across the Government. This can look like each agency placing its logo in the same area of its website. Another way is one authentication mechanism for members of the public to access both their Government account and servicer website. 

A Unified Login

A cornerstone of the Federal Government’s idea around modernizing CX is that there is a simple way for people to access Government services across multiple devices. Login.gov is putting that idea into practice. To shift online, the Government must provide a secure access method for every customer with a goal to move past the need for passwords. The modern generation of customers expect technological services to be available on multiple devices. They also prefer the ability to take a break and pick up where they left off, which requires behavioral analytics to protect users. Each agency will also be required to offer phishing resistant multi factor authentication (MFA) as an option for public users. With proper Identity and Access Management (IAM), whether in the form of single sign on (SSO) or biometric methods to log in, an app can verify that the user accessing sensitive information is the desired recipient. This way, users can gain easy, secure access to their services and information and agencies gain relevant context at the application level that follows Zero Trust principles. 

Empowering CX with IAM

Okta, the leading independent Identity partner, understands that IAM is an integral part of ensuring services are simple, seamless and secure. Furthermore, IAM services can still center CX. Okta has created human-centered design challenge cards to help agencies redesign experiences based on user needs and CX metrics. By synthesizing CX, secure and proper IAM and modern capabilities, the Federal Government can help build trust with the new era of customers. 

To learn more about how Okta’s IAM capabilities aid CX in the Federal Government, watch my interview with Federal News Network to gain insight on building trust with customers. To learn more about how Government agencies can build trust with their customers and improve customer services, view content from Carahsoft’s Government Customer Experience & Engagement Summit.