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Improving Optimization in Customer Experience
September 9th, 2022
By utilizing technology, improving internal support and segmenting existing services, every agency can improve their optimization for customer experience.
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3 Ways Federal Agencies Can Make the Most of Microservices
September 6th, 2022
Microservices can provide many benefits to agencies, particularly when applied with DevOps. Brandon Shopp explains more on the Carahsoft Community Blog.
- Tagged DevSecOps, Federal Government, Observability, SolarWinds
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Fostering Trust in Government Agencies Through Customer Experience
September 2nd, 2022
By deploying proactive and diverse customer service, properly implementing technology and creating effective solutions, public sector agencies can provide effective and efficient desirable CX.
- Tagged Customer Experience and Engagement, CX, Digital Government Services, Government Customer Experience and Engagement Summit, Technology Modernization Fund
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Harnessing the Power of Cloud Technology
August 31st, 2022
Learn how your agency can determine an optimal cloud strategy and more insights from MultiCloud industry and government thought leaders.
- Tagged FCW, Google Cloud, Innovation in Government, MacStadium, Micro Focus Government Solutions, Microsoft, MongoDB, Multicloud, Oracle, Peraton, Public Sector, Red Hat, Rubrik, Veritas
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Delivering Customer Service in the Federal Sphere
August 26th, 2022
As the world evolves, the best approach to delivering CX will include tangible solutions, modernization and emphatic customer service.
- Tagged Customer Experience and Engagement, CX, Digital Government Services, Government Customer Experience and Engagement Summit, Technology Modernization Fund
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Personalized Digital Experiences in Government
August 23rd, 2022
The future of government digital experiences is one in which, no matter who you are, where you are, or what you need, you have the freedom to engage in a truly personalized manner with your government.
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The Refocus on Customer Experience
August 18th, 2022
By receiving and implementing feedback, agencies can refocus their customer services to better serve the public and improve customer experience.
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Your Data Literacy Guide to Improve Everyday Collaboration
August 15th, 2022
The world of data analytics is changing faster than ever. Read insights from data literacy thought leaders and additional government interviews, historical perspectives and industry research on the future of data.
- Tagged Alteryx, Artificial Intelligence, Big Data, GovLoop, Innovation in Government, MarkLogic, Micro Focus Government Solutions, Public Sector, Smartsheet, Tableau
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Modernizing Your Agency to Improve Customer Experience
August 12th, 2022
From Carahsoft's recent Government Customer Experience and Engagement Summit, learn how federal, state and local governments can enhance their services to provide exceptional customer service.
- Tagged Customer Experience and Engagement, CX, FCW, Government Customer Experience and Engagement Summit