category >> partners
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Improving Government CX Services to Build Trust Amongst Customers
April 24th, 2024
HISPs, Federal agencies that the Government has deemed as having critical value due to their public-facing services, aim to mimic a single-stop layout by creating an all-encompassing customer experience in the Public Sector.
- Tagged Customer Experience and Engagement, CX, Federal Government, High Impact Service Providers, Identity and Access Management, Office of Management Budget, okta
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Securing Operational Technology with Cyber-Informed Engineering
April 17th, 2024
Cyber-informed engineering recognizes the importance and necessity of using both engineering tools and conventional cybersecurity designs to secure OT networks.
- Tagged Cybersecurity, Department of Energy, Federal Government, Operational Technology, Waterfall Security
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Enterprise Service Management in the Physical Realm: Understanding PPESM
March 18th, 2024
By leveraging a centralized, user-friendly system with automated workflows and mobile accessibility, PPESM empowers agencies to streamline processes, optimize resource allocation, and ensure regulatory compliance.
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5 Ways to Protect Your Organization from a Cyberattack in 2024
January 31st, 2024
Protecting your organization requires a sound strategy that wards off cyber threats and takes the fight to the attackers.
- Tagged Artificial Intelligence, Cybersecurity, Department of Homeland Security, Observability, SolarWinds
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Make Invisible Talent Visible
October 19th, 2023
Moving to a data-driven talent strategy allows agencies to match the right people to the right work enhancing employee’s experience and engagement with their work.
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3 Strategies the State Department Can Adopt to Successfully Balance Infrastructure Modernization and Security
October 19th, 2023
Adhering to these strategies can help the DOS prioritize cybersecurity and tackle potential threats in a way that will not only protect the organization but also in a manner that is efficient and effective.
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Security Protections to Maximize the Utility of Generative AI
August 16th, 2023
Educating users about the pros and cons of generative AI and implementing a DLP can prevent accidental data leakages and other security risks.
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IRS Uses Digital Signatures for Improved Public Experiences
July 14th, 2023
Digital signatures improve day-to-day for businesses operating in a post-pandemic hybrid world, and the same benefits apply to government agencies.
- Tagged Adobe, Adobe Acrobat, Cybersecurity, Digital Signatures, IRS
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Maximizing Service by Engaging Employees as Customers
July 13th, 2023
Addressing challenges within operations enables employees to make a difference and move their agency’s CX service mission forward.
- Tagged 2023 Government Customer Experience and Engagement Summit, Customer Experience and Engagement, CX, HR and Training Technology, ServiceNow, TSA
