Expert Edition: How to Scale DevSecOps

In this ebook, experts from industry and public sector offer a glimpse at the latest technology developments, share best practice tips and reveal the early value that AI is delivering to agencies across government.

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Interview: Why SASE is More than a Buzzword for Zero Trust

Wayne LeRiche, the federal civilian field chief technology officer and solutions architect for Palo Alto Networks Federal, discusses how secure access service edge sets a framework for agencies to more easily implement a zero trust architecture.

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Report: 5G: Powering Government's Digital Transformation

From data centers through clouds and out to the edge, 5G networks are facilitating innovation at an unprecedented pace. So the question is: How can we align government and industry objectives and leverage all the resources in play to achieve the goal of open, interoperable and secure 5G networks?

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  • FCW_Jan_22_salesforce_thumbnail_article_3.jpg

    The Benefits of Treating Employees Like Customers

    By modernizing their HR systems, agencies can hire and retain tech-savvy employees.

    • Customer Experience & Engagement, Salesforce

  • FCW_Jan_22_salesforce_thumbnail_article_4.jpg

    Investing in a Secure and Modern Platform

    IT modernization demands an optimal blend of security, infrastructure and continuous innovation.

    • Customer Experience & Engagement, Salesforce

  • FCW_Jan_22_salesforce_thumbnail_article_5.jpg

    How Government Agencies Can Take on Sustainability

    Innovative efforts to address climate change can be easily incorporated into modernization initiatives.

    • Customer Experience & Engagement, Salesforce

  • FCW_Jan_22_salesforce_thumbnail_article_6.jpg

    Responding Quickly to a Public Health Emergency

    Salesforce's Courtney Hawkins discusses the need for speed in providing government services.

    • Customer Experience & Engagement, Salesforce

  • FCW_Jan_22_kori_ann_edwards_thumbnail.jpg

    A Conversation with Kori Ann Edwards

    A Conversation with Kori Ann Edwards, Managing Director of Operations, Utah Governor’s Office of Economic Opportunity.

    • Customer Experience & Engagement, Salesforce

  • FCW_Jan_22_interview_article.jpg

    Executive Viewpoint: A conversation with Margarita Devlin

    Q&A with Margarita Devlin, Deputy Assistant Secretary for Operations and Management Veterans' Employment and Training Service at the Labor Department.

    • Customer Experience & Engagement, Salesforce

  • GovLoop_Modernization_Guide_blog_thumbnail_482x224.jpg

    Turning Vision into Reality: How Agencies Can Forever Improve

    The purpose of this guide is not to help organizations prepare for the next disaster. The purpose is to go beyond that — to explore how agencies can take a broader, more overarching and continuous approach to self-improvement.

    • Emerging Technologies, All

  • 2021_Compendium_thumbnail_482x224.jpg

    2021 FCW Compendium

    To aid with 2022 planning, Carahsoft has compiled all 7 of its 2021 Innovation in Government reports from FCW into one comprehensive compendium. Learn the latest developments across multiple technology verticals, including AI, Cybersecurity, CX and Multi-Cloud.

    • All, All

  • Liferay_GovLoop_Customer_Experience_482x224.jpg

    Don't Let Complexity Trip Up the Customer Experience

    An interview with Kale Fluharty, Director of Federal at Liferay, and Frank Lacson, Human Centered Design Lead at Imagine Believe Research (IBR).

    • Customer Experience & Engagement, Liferay

  • GovTech_January_Full_Report_thumbnail.jpg

    The Best of What’s New in Government Customer Experience

    Experience is everything as governments transform service delivery.

    • Customer Experience & Engagement, All

  • GovTech_January_stage_setter_thumbnail.jpg

    What Experience Means Now

    Governments confront intertwined issues of access, usability and equity.

    • Customer Experience & Engagement, All

  • GovTech_January_servicenow_thumbnail.jpg

    Digital Workflows That Empower Constituents

    The pandemic redefined public-facing services, creating an urgent need for better digital experiences. Tom Yeatts, global head of state, local and regional government solutions at ServiceNow, and Chris Dilley, CTO/chief architect of state and local government and higher education at ServiceNow, discuss how a unified service management platform helps organizations meet these new demands.

    • Customer Experience & Engagement, ServiceNow

  • GovTech_January_docusign_thumbnail.jpg

    Modernizing Document Workflows to Improve Service and Equity

    Electronic document signing is one discrete task in a chain of events that occur within a modern contract life cycle. Michael (MJ) Jackson, vice president and global head of industries for DocuSign, discusses how modernization improves user experience for residents and creates efficiencies and other tangible returns for government agencies.

    • Customer Experience & Engagement, DocuSign

  • GovTech_January_qualtrics_thumbnail.jpg

    Reinventing the Customer Journey

    Delivering outstanding resident experiences is easier said than done. Jill Leyden, Qualtrics government industry advisor, discusses technologies, strategies and key tenets for raising the bar on the resident experience in state and local government.

    • Customer Experience & Engagement, Qualtrics

  • GovTech_January_acquia_thumbnail.jpg

    Adapting to New Customer Behaviors and Expectations

    The pandemic has created new needs and expectations around customer experience. Joshua Smith, digital transformation leader for public sector at Acquia, discusses tools and strategies for creating great content and personalizing constituents' digital interactions.

    • Customer Experience & Engagement, Acquia