• Improving User Experience Speeds Modernization Efforts

    Eva Skidmore, the Vice President of Public Sector for Salesforce, discusses why agencies need to continue to improve customer service and IT modernization together by adopting open platforms and application programming interfaces (APIs).

    • Cloud computing, Salesforce
  • Trust: The Currency of Government

    Casey Coleman, Senior Vice President of Global Government Solutions for Salesforce, discusses how a citizen-first, cloud-first strategy can help agencies grow the public's confidence in government.

    • Cloud computing, Salesforce
  • Meet Your Customers Where They Are

    Dan Davis, Area Vice President for Federal Civilian Sales at Salesforce, explains why citizens and stakeholders should receive seamless customer experience no matter which channel they engage an agency through — there is no wrong door.

    • Cloud computing, Salesforce
  • Reimagining Public Service

    Mike Daniels, Senior Vice President of Public Sector Sales at Salesforce, details how the right platform combined with a relentless focus on customer engagement helps agencies maximize return-on-investment in the cloud.

    • Cloud computing, Salesforce
  • Choosing the Right Path to the Cloud

    Discover why agencies need a vision and a plan for using cloud technology to meet security and service demands from Kevin Paschuck, Senior Vice President and Chief Operating Officer for the Public Sector Business Unit at Salesforce.

    • Cloud computing, Salesforce
  • Overcoming the Digital Dilemma: Five Criteria for Success

    This report from Salesforce details how agencies should evaluate cloud platforms based on their speed, ease of use, innovative features, security and ability to integrate across data sources.

    • Cloud computing, Salesforce
  • Revolutionize Citizen Service

    In this GCN article, Kevin Paschuck, Chief Operating Officer and Senior Vice President of Public Sector and Aerospace and Defense Business Unit at Salesforce, explains how cloud technology helps agencies connect with the public in new and powerful ways.

    • Cloud computing, Salesforce
  • Raise the Bar on Customer Service

    In this GCN article, Mike Milburn, Senior Vice President and General Manager at Salesforce Service Cloud, discusses how a new generation of CRM technology can bring big improvements without big costs.

    • Citizen Experience, Salesforce