• FCW Report: Developing a Customer-First Mindset

    Government customers are intensifying their demands for streamlined, meaningful digital services. To meet those expectations, agencies must adopt modern systems and strategies that give them the flexibility to innovate and capitalize on new opportunities.


    • Citizen Experience, Salesforce
  • Connected Technology Equals Better Service Delivery

    An integrated platform enables innovation at scale and fast time to value when transforming to digital service delivery.


    • Citizen Experience, Salesforce
  • Reimagining Public Health Services

    As technological limitations disappear, health agencies have the opportunity to explore new possibilities.


    • Citizen Experience, Salesforce
  • A Digital-First Approach to CX

    Agencies can simplify and enrich their interactions with citizens through digital engagement.


    • Citizen Experience, Salesforce
  • New Cloud Security Considerations for Government

    Agencies need to move toward a more robust framework for securing users and data in the cloud.


    • Citizen Experience, Salesforce
  • Fostering Employee Development in Times of Change

    Technology and a culture of learning are keys to an engaged, highly skilled and successful government workforce.


    • Citizen Experience, Salesforce
  • Transforming Talent Management at DoD

    A unified system can modernize the experience for military and civilian personnel from recruitment to retention to retirement.


    • Citizen Experience, All, Salesforce
  • Collaborative AI for Knowledge Discovery

    Collaborative AI is revolutionizing the way government users gain insights from unstructured data.


    • Citizen Experience, Salesforce
  • Keeping Employees and Customers Connected

    Jacquannette Hollie, Senior Manager of Solution Engineering at Salesforce, explores how providing employees the right tools is crucial for customer experience.


    • Citizen Experience, Salesforce
  • Back to Growth: From Now to Next

    In this Government Matters show, Paul Tatum, Senior Vice President of Solution Engineering at Salesforce, is joined by leaders at U.S. Citizenship and Immigration Services, U.S. Air Force, and Maximus to discuss the future of work and best practices learned from the rapid shift to mass teleworking to combat the pandemic.


    • Cloud, Salesforce
  • The Evolution of Cloud Security

    Matt Goodrich explains that the increasingly robust security of cloud systems helps agencies deliver faster, better customer services.


    • Cloud, Salesforce
  • Cloud's Ongoing Impact on Mission Outcomes

    Jenny Berarducci suggests that agencies choose technology with built-in flexibility to meet their needs now and in the future.


    • Cloud, Salesforce
  • AI Speeds Delivery of Government Services

    Teresa Smetzer explains how using AI to tackle data challenges is critical to empowering missions.


    • Cloud, Salesforce
  • Understand API Use in Modern IT: A Conversation with Shad Imam

    Join Rob Stein and Shad Imam for a conversation about how governments use APIs as building blocks to create ways to engage and to deliver new services and experiences.


    • Cloud, MuleSoft, Salesforce
  • Back To Growth: Moving From Now to Next

    Amy Button, Vice President for Aerospace and Government System Integrators at Salesforce, explains how a consolidated, digital platform can help companies recover from pandemic-related economic loss and address diversity and inclusivity in hiring processes.


    • Big Data, Salesforce