• Getting the Most from a Next-Generation Contact Center Platform

    The artificial intelligence (AI) technology needed for next-generation contact centers is available now. In this Q&A, John Bastin, vice president, industry strategy – public sector at Talkdesk, discusses important tools and tactics for empowering contact center staff, improving the citizen experience and getting the most out of AI and ML investments.


    • Artificial Intelligence, Talkdesk
  • The Next Evolution in Contact Centers

    Cloud-based technology powered by advanced analytics and AI improves the experience for customers and agents.


    • Citizen Experience, Talkdesk