Expert Edition: DevSecOps
Learn just how far agencies have come and where they still need to go to take fully advantage of DevSecOps to drive modern capabilities to their customers. Featuring insights from DevSecOps leaders at CloudBees, NowSecure, Anchore, Atlassian, and Sonatype.Read More »
Guide: Normalizing Innovation Lessons from State and Local Leaders on the Ground
This guide, created by Carahsoft and GovLoop, explores if and how the transformational changes we all saw and experienced across state and local governments will drive a lasting culture shift. Featuring insights from leaders at Colorado Digital Service, Civilla, Louisville Metro Government, GSA, and Carahsoft's technology experts.Read More »
Interview: Agencies Must Lean on Technology to Improve Employee Connections, Collaborations
Kevin Brooks, Principal Digital Strategist for DoD and US Intelligence Community at ServiceNow, explores how agencies need to recognize the need to do more to care and support their employees.Listen Now »
Success Story: How the Census Bureau Built Trust Through Customer Experience
2020 was the first time in history the U.S. Census included an option to respond online. Wanting to find ways to encourage engagement, the U.S. Census Bureau created a public-facing map of responses by neighborhood powered by Tableau.Read More »
The artificial intelligence (AI) technology needed for next-generation contact centers is available now. In this Q&A, John Bastin, vice president, industry strategy – public sector at Talkdesk, discusses important tools and tactics for empowering contact center staff, improving the citizen experience and getting the most out of AI and ML investments.
- Artificial Intelligence, Talkdesk
Cloud-based technology powered by advanced analytics and AI improves the experience for customers and agents.
- Customer Experience, Talkdesk