• FCW Report: Shining a Spotlight on the Customer Experience

    Read how government is working to embrace customer experience principles to energize employees, enhance public trust and strengthen partnerships with insights from industry and government leaders in CX.


    • Citizen Experience, All
  • Bringing the Government Customer into Focus

    By gaining a clear vision for improving their customers’ experiences, agencies can have a profound impact on mission outcomes.


    • Citizen Experience, All
  • GSA Tackles Customer and Employee Experience

    GSA’s Chief Customer Officer, Anahita Reilly, discusses the agency’s comprehensive approach to improving the customer and employee experience.


    • Citizen Experience, All
  • Addressing the Needs of Census Bureau Customers

    Michele Bartram, Customer Experience Officer at the U.S. Census Bureau, discusses how her agency identifies and addresses the needs of a wide range of customers, including 2020 census respondents.


    • Citizen Experience, All
  • Executive Viewpoint: A Conversation with Matt Broffman

    Matt Broffman, Director of the Innovation, Digital Platforms and Service Design Team for the City of Orlando, Florida, talks about going beyond traditional outreach to understand and strengthen the public’s trust in the city’s services.


    • Citizen Experience, All
  • Your Guide to DevOps in Government Today

    This guide, created by GovLoop and Carahsoft, will explore what you need to know about the current state of DevOps, how best to implement it and what tools can help you achieve it. It also includes insights from public sector DevOps leaders in government and industry.


    • All, Software Development, Open Source
  • GovTech Report: Best of What's New in Cybersecurity

    Cyber threats are growing in scale and sophistication, as evidenced by recent ransomware attacks. Learn how state and local governments are responding with new tools and strategies to manage risk and strengthen their defenses.


    • All, Cybersecurity
  • Attackers Target Government

    GovTech's research team details the trends behind how the public sector is adapting to the increasing scale and impact of cyber attacks with new tools and growing cybersecurity sophistication.


    • All, Cybersecurity
  • 3 Ways to Strengthen Cybersecurity as Technology Evolves

    Government Technology talks to Dan Lohrmann, former Michigan State Chief Security Officer and one of the nation’s leading cybersecurity experts, about how to confront evolving threats.


    • All, Cybersecurity
  • GovLoop Guide: Security in the Digital Age

    In this guide, created in collaboration with GovLoop, Carahsoft and partner companies, we look at the latest federal, state and local initiatives and legislation around identity access management and cybersecurity.


    • All, Cybersecurity
  • FCW Report: A Converging Path to Cybersecurity and Modernization

    Read how the government's route to IT modernization is aligning with its pursuit of flexible and comprehensive strategies for securing agency systems with insights from industry thought leaders in cybersecurity.


    • All, Cybersecurity
  • Merging Cybersecurity and Modernization

    FCW's research team details the trends and figures behind the overlap between government’s route to IT modernization and its pursuit of flexible yet comprehensive strategies for securing its systems.


    • All, Cybersecurity
  • Executive Viewpoint: A Conversation with Suzette Kent

    Federal CIO Suzette Kent discusses how the government's new data strategy informs cybersecurity, emerging technology and citizen services.


    • All, Cybersecurity
  • FCW Report: The Next Wave of Cybersecurity

    Learn how government agencies can reap the full benefits of future advances in security technology and strategies while better navigating today's cybersecurity challenges from Carahsoft's security partners.


    • All, Cybersecurity
  • Steering a Course Through Stormy Cyber Seas

    Agencies continue to be buffeted by cybersecurity challenges, but successful solutions are emerging.


    • All, Cybersecurity