Report: Digitally Transforming the Customer Experience
The requirements of the 21st Century IDEA set the stage for agencies to meet and even exceed those goals. The pandemic demonstrated that providing a robust, digital experience for all customers is not optional, it’s essential — and agencies at all levels of government are rising to the task. Featuring insights from Carahsoft's technology partners and industry research from FCW.Read More »
Guide: Five Tech Trends to Watch in 2021
This guide provides insight into how agencies at all levels of government can use short-term challenges to prepare for long-term changes. Featuring insights from leaders from North Dakota, Shreveport, and the Social Security Administration, as well as Carahsoft's technology experts.Read More »
Report: Best of What's New in Legacy Modernization
The pandemic changed the risk equation for state and local governments around technology upgrades. Learn more about how to improve citizen experience, increase efficiency, and expand economic development opportunities for citizens and businesses.
A GDIT/ServiceNow alliance helps agencies focus on delivering superior digital services.
- IT Modernization, ServiceNow
Jonathan Alboum, Federal CTO at ServiceNow, explores how agency managers can start preparing today for the future when employees return to the office with a goal of ensuring their safety.
- Cloud, ServiceNow
Jonathan Alboum, Principal Digital Strategist for Federal at ServiceNow, explains why better asset management and digitized workflows are essential to a seamless customer experience.
- Citizen Experience, ServiceNow
In this Q&A, Chris Dilley, CTO for state and local government at ServiceNow, explains how an enterprise service management platform can streamline, automate and manage the delivery of enterprise services.
- Cloud, ServiceNow
Bob Osborn, Chief Technology Officer of Federal for ServiceNow, discusses how agencies can take advantage of cloud in a secure way and reduce the time it takes to deliver mission critical services by accepting and using a hybrid, multi-cloud approach.
- ServiceNow, Cybersecurity