• Digital Workflows That Empower Constituents

    The pandemic redefined public-facing services, creating an urgent need for better digital experiences. Tom Yeatts, global head of state, local and regional government solutions at ServiceNow, and Chris Dilley, CTO/chief architect of state and local government and higher education at ServiceNow, discuss how a unified service management platform helps organizations meet these new demands.

    • Customer Experience, ServiceNow
  • Agencies Must Lean on Technology to Improve Employee Connections, Collaborations

    Kevin Brooks, Principal Digital Strategist for DoD and US Intelligence Community at ServiceNow, explores how agencies need to recognize the need to do more to care and support their employees.

    • Customer Experience, ServiceNow
  • Partnering to Modernize the Customer Experience

    A GDIT/ServiceNow alliance helps agencies focus on delivering superior digital services.

    • IT Modernization, ServiceNow
  • The COVID-19 Vaccine Management is ‘the Workflow Challenge of a Lifetime’

    Jonathan Alboum, Federal CTO at ServiceNow, explores how agency managers can start preparing today for the future when employees return to the office with a goal of ensuring their safety.

    • Cloud, ServiceNow
  • Maintaining Productivity in Times of Crisis

    Jonathan Alboum, Principal Digital Strategist for Federal at ServiceNow, explains why better asset management and digitized workflows are essential to a seamless customer experience.

    • Customer Experience, ServiceNow
  • Service Management: Optimizing a Complex IT Environment

    In this Q&A, Chris Dilley, CTO for state and local government at ServiceNow, explains how an enterprise service management platform can streamline, automate and manage the delivery of enterprise services.

    • Cloud, ServiceNow
  • ServiceNow Full Length Radio Show

    Bob Osborn, Chief Technology Officer of Federal for ServiceNow, discusses how agencies can take advantage of cloud in a secure way and reduce the time it takes to deliver mission critical services by accepting and using a hybrid, multi-cloud approach.

    • ServiceNow, Cybersecurity