Success Story: How the Census Bureau Built Trust Through Customer Experience
2020 was the first time in history the U.S. Census included an option to respond online. Wanting to find ways to encourage engagement, the U.S. Census Bureau created a public-facing map of responses by neighborhood powered by Tableau.Read More »
Interview: How to Prepare Employees to Succeed in a Hybrid Workplace
Matt Mandrgoc, Head of U.S. Public Sector at Zoom, discusses how, as agencies come out of the pandemic, they must figure out how to prosper in a hybrid world where communication and collaboration will be in person and online.Listen Now »
Guide: Advancing the Art of Data Analytics
This guide, created by Carahsoft and GovLoop, explores how agencies at the Federal, state, and local levels are updating their data strategies with the latest technology. Plus, hear from data innovators at the CDC, North Carolina, the US Census, Indiana, the DOT, and the National Library Service for the Blind and Print Disabled as well as Carahsoft's technology experts.Read More »
A GDIT/ServiceNow alliance helps agencies focus on delivering superior digital services.
- IT Modernization, ServiceNow
Jonathan Alboum, Federal CTO at ServiceNow, explores how agency managers can start preparing today for the future when employees return to the office with a goal of ensuring their safety.
- Cloud, ServiceNow
Jonathan Alboum, Principal Digital Strategist for Federal at ServiceNow, explains why better asset management and digitized workflows are essential to a seamless customer experience.
- Citizen Experience, ServiceNow
In this Q&A, Chris Dilley, CTO for state and local government at ServiceNow, explains how an enterprise service management platform can streamline, automate and manage the delivery of enterprise services.
- Cloud, ServiceNow
Bob Osborn, Chief Technology Officer of Federal for ServiceNow, discusses how agencies can take advantage of cloud in a secure way and reduce the time it takes to deliver mission critical services by accepting and using a hybrid, multi-cloud approach.
- ServiceNow, Cybersecurity