Guide: Five Tech Trends to Watch in 2021
This guide provides insight into how agencies at all levels of government can use short-term challenges to prepare for long-term changes. Featuring insights from leaders from North Dakota, Shreveport, and the Social Security Administration, as well as Carahsoft's technology experts.
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Expert Edition: FeRdAMP
Learn from leaders at the Department of Defense, General Services Administration, Department of Homeland Security, and Carahsoft's technology partners on how multiple initiatives and the likely passage of the FedRAMP Authorization Act are creating a better, faster and cheaper cloud security program.
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Interview: Cloud Smart Means Taking a Data-First Strategy
Ed Krejcik, Manager of Presales Engineers for the Unstructured Business Data Unit at Dell, explores how organizations can store data efficiently and effectively, while still providing tools to give business and mission areas the intelligence needed to make decisions.
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Report: Best of What's New in Legacy Modernization
The pandemic changed the risk equation for state and local governments around technology upgrades. Learn more about how to improve citizen experience, increase efficiency, and expand economic development opportunities for citizens and businesses.
Report: Developing a Customer-First Mindset
How can agencies meet and exceed rapidly expanding customer expectations? Featuring insights from Salesforce and industry research from FCW.
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Call Center Modernization – Raising the Bar on Customer Service
Chad Cole, Director of Solution Consulting for North American Public Sector at Genesys, says modernization can improve the contact center experience for callers and the agents who serve them.
- IT Modernization, Genesys
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Adapting CX on the Fly with AI and Cloud
David York, Senior VP of US Public Sector for Genesys, details how AI and cloud technologies give agencies the resources they need to provide superior CX, even in a crisis.
- Citizen Experience, Genesys
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Customer Experience Must Be More Than a Mission Enabler
Dave York, Senior Vice President of U.S. Public Sector for Genesys, explains how agencies can improve their delivery of services to citizens by taking an omni-channel approach to digital modernization.
- Citizen Experience, Genesys
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AI, Intelligent Automation Gives Agencies New Capabilities to Improve Citizen Services
Dave York, the Senior Vice President of U.S. Public Sector for Genesys, describes how agencies can use RPA, AI and intelligent automation to continue and accelerate their digital transformations and improve citizen services.
- Artificial Intelligence, Genesys