Report: The Ongoing Quest for Cybersecurity
As threats evolve and networks expand, the need to transform the government’s cybersecurity strategies has never been more urgent. How can agencies navigate quickly evolving Federal guidance, cyber threats, and perimeters?
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Interview: Demand for MilCloud 2.0 Continues to Increase with New Capabilities
Eric McGrane, GDIT's Growth Leader of the Defense Enterprise Services Sector, explains how SaaS can eliminate data transaction fees.
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Guide: Conversations With CXOs: Your Crash Course on the Future of Gov
It’s not enough to develop mastery of agency processes and policies or to stockpile continuing education credits on traditional core competencies. Instead, public servants need to develop a working knowledge of current trends in IT and management that are reshaping how government operates. Download the guide to read more about building successful and satisfying careers in public service.
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Report: Best of What's New in Artificial Intelligence and Machine Learning
States and localities are moving rapidly to take advantage of AI and ML, the first wave of deployments often focused on individual programs or tasks. Learn how your agency or municipality can take full advantage of the growing momentum behind artificial intelligence and machine learning to increase employee productivity, improve citizen experience, and increase efficiency.
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Expert Edition: 5G
Learn how 5G can bring new capabilities and innovations that allow agency personnel to experience data, training and operations in ways not possible before. Featuring insights from 5G leaders at Palo Alto, SAP NS2, Dell, and JMA.
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Success Story: How the Census Bureau Built Trust Through Customer Experience
2020 was the first time in history the U.S. Census included an option to respond online. Wanting to find ways to encourage engagement, the U.S. Census Bureau created a public-facing map of responses by neighborhood powered by Tableau.
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From Call Center to ‘Experience’ Center
In this Q&A, Nathan Hamrick, principal solution consultant for public sector at Genesys, discusses ways that organizations can use artificial intelligence and intelligent automation to deliver a modern experience.
- Artificial Intelligence, Genesys
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Modernizing Contact Centers to Enable Remote Work
The pandemic forced government contact centers to modify how they provide services. Ivory Dugar, senior solutions consultant at Genesys, answers the equipment and workforce optimization questions that are top-of-mind for agencies that extend operations to remote agents.
- Mobility & Telework, Genesys
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Call Center Modernization – Raising the Bar on Customer Service
Chad Cole, Director of Solution Consulting for North American Public Sector at Genesys, says modernization can improve the contact center experience for callers and the agents who serve them.
- IT Modernization, Genesys
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Adapting CX on the Fly with AI and Cloud
David York, Senior VP of US Public Sector for Genesys, details how AI and cloud technologies give agencies the resources they need to provide superior CX, even in a crisis.
- Citizen Experience, Genesys
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Customer Experience Must Be More Than a Mission Enabler
Dave York, Senior Vice President of U.S. Public Sector for Genesys, explains how agencies can improve their delivery of services to citizens by taking an omni-channel approach to digital modernization.
- Citizen Experience, Genesys
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AI, Intelligent Automation Gives Agencies New Capabilities to Improve Citizen Services
Dave York, the Senior Vice President of U.S. Public Sector for Genesys, describes how agencies can use RPA, AI and intelligent automation to continue and accelerate their digital transformations and improve citizen services.
- Artificial Intelligence, Genesys