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Adapting CX on the Fly with AI and Cloud
David York, Senior VP of US Public Sector for Genesys, details how AI and cloud technologies give agencies the resources they need to provide superior CX, even in a crisis.
- Citizen Experience, Genesys
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Customer Experience Must Be More Than a Mission Enabler
Dave York, Senior Vice President of U.S. Public Sector for Genesys, explains how agencies can improve their delivery of services to citizens by taking an omni-channel approach to digital modernization.
- Citizen Experience, Genesys
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AI, Intelligent Automation Gives Agencies New Capabilities to Improve Citizen Services
Dave York, the Senior Vice President of U.S. Public Sector for Genesys, describes how agencies can use RPA, AI and intelligent automation to continue and accelerate their digital transformations and improve citizen services.
- Artificial Intelligence, Genesys