Report: The Path to Future-Ready Government IT

With challenges at every turn, agencies need technologies that can negotiate today’s obstacles while preparing them for what lies ahead.Featuring insights from Carahsoft's technology partners and industry research from FCW.

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Guide: Advancing the Art of Data Analytics

This guide, created by Carahsoft and GovLoop, explores how agencies at the Federal, state, and local levels are updating their data strategies with the latest technology. Plus, hear from data innovators at the CDC, North Carolina, the US Census, Indiana, the DOT, and the National Library Service for the Blind and Print Disabled as well as Carahsoft's technology experts.

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Report: Best of What's New in Hybrid and Remote Work

As the pandemic subsides, state and local agencies navigate permanent workforce changes. Learn the latest trends in hybrid and remote work for state and local government.

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Interview: SolarWinds’ Transparency Trying to Ensure Others are Safer from Cyber Attacks

Sudhakar Ramakrishna, President and CEO at Solarwinds, explores how cybersecurity requires both initial design and ongoing learning.

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Expert Edition: CMMC

Learn from leaders at DoD, NIST, NTIA, and CISA on how agencies are reevaluating their security posture. Featuring additional insights from technology leaders at Trustwave, Qmulos, Zscaler, Solarwinds, and MicroFocus Government Solutions.

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Leaders In Innovation: High Performance Edge Computing

Learn more about high performance computing as seen through the eyes of Federal government leaders at NOAA, FEMA, Army, and DARPA as well as additional insights from industry leaders at Red Hat, HPE, and NVIDIA.

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    Modernizing Contact Centers to Enable Remote Work

    The pandemic forced government contact centers to modify how they provide services. Ivory Dugar, senior solutions consultant at Genesys, answers the equipment and workforce optimization questions that are top-of-mind for agencies that extend operations to remote agents.

    • Mobility & Telework, Genesys

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    Call Center Modernization – Raising the Bar on Customer Service

    Chad Cole, Director of Solution Consulting for North American Public Sector at Genesys, says modernization can improve the contact center experience for callers and the agents who serve them.

    • IT Modernization, Genesys

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    Adapting CX on the Fly with AI and Cloud

    David York, Senior VP of US Public Sector for Genesys, details how AI and cloud technologies give agencies the resources they need to provide superior CX, even in a crisis.

    • Citizen Experience, Genesys

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    Customer Experience Must Be More Than a Mission Enabler

    Dave York, Senior Vice President of U.S. Public Sector for Genesys, explains how agencies can improve their delivery of services to citizens by taking an omni-channel approach to digital modernization.

    • Citizen Experience, Genesys

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    AI, Intelligent Automation Gives Agencies New Capabilities to Improve Citizen Services

    Dave York, the Senior Vice President of U.S. Public Sector for Genesys, describes how agencies can use RPA, AI and intelligent automation to continue and accelerate their digital transformations and improve citizen services.

    • Artificial Intelligence, Genesys