The Evolution of the Hybrid Work Environment Depends on Unified Communications

Matt Mandrgoc, Head of U.S. Public Sector at Zoom explores three considerations agencies must keep in mind as they continue to evolve in the hybrid work environment.

One is forced technology. So where technology is forced upon users or end-user customers in the government, from that point, they're not looking at productivity as an opportunity to go forward in the technology that they're using. They have to look at how that helps with productivity, how does that retain your employees and allow them to work not only in the office, but to work in a remote environment.
The second is around end-user complexity, the complexity around where individuals have multiple steps that have to do to engage with others, whether they're working in the office or a hybrid environment. So the end-user complexity comes in where you may be in a conference room and how you're interacting with individuals who are remote.
When you look at unified communications, and especially the hybrid environment, people have been so focused around what that accessibility looks like in the office, but how does it look like from home? And how do we really do a better job in industry highlighting what we're doing around accessibility?
A lot of times decisions get made on technology, and accessibility sometimes becomes an afterthought: oh, we didn't even think about that. Here's the opportunity now for industry to come forward and say: here's highlighting what we're doing. And think of accessibility, accessibility is not a checkbox. It's something that's evolving. There's constantly, there's things we're doing around movement in a meeting where for epilepsy, there's all kinds of different capabilities out there, that we in industry really need to highlight more.