ServiceNow's powerful yet simple cloud platform has the advanced capacity and infrastructure necessary to integrate IT strategy, design, transition, and operation. By centralizing records for all IT processes and supporting the development of unique applications to meet a variety of needs, this platform enables increased efficiency and productivity for all types of business users.

Government organizations will benefit from a consistent, intuitive user experience at a low cost for easily consolidating, managing, and sharing data and resources. IT experts rely on ServiceNow solutions for smoother, more effective implementation of business processes throughout the entire organization by making the right information more accessible to the right people.

Carahsoft and ServiceNow work together to deliver the necessary tools for developing an effective IT Services Management platform in line with each organization's unique needs.

Learn More:

• News Release
• U.S. Department of Energy - Customer Use Case
• ServiceNow in the Public Sector

U.S. Government agencies are a primary target for cyberattacks, and the scale and complexity of their IT operations environments are increasingly difficult to defend. Now integrated tools are available that build on their current infrastructures to create more robust cyber-situational awareness at the agency level, consistent with government-wide standards for cybersecurity monitoring, reporting, and incident response.

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The Carahsoft ServiceNow Category Management Offering provides a streamlined avenue for agencies to acquire ServiceNow Software as a Service solutions. Each ServiceNow Category Management Offering is based on the ServiceNow Platform, a solution that enables agencies to deploy an enterprise-wide service model on a single platform with one user interface, one code base, and one data model. Such consolidation can make business and agency infrastructures more efficient, agile, responsive, reliable, and economical to operate. The ServiceNow Platform also provides over 30 base features to collaborate (e.g. knowledge, chat), manage resources (e.g. service catalog, configuration management database), design (e.g. forms designer, graphical workflows), and communicate and integrate (e.g. API, native mobile app). ServiceNow also provides experienced implementation leadership, expertise, services, training, and certification for ServiceNow customers.

The ServiceNow Category Management Offering supports a number of government initiatives and objectives, including:

• Federal Information Technology Acquisition Reform Act (FITARA),
• Making Electronic Government Accountable By Yielding Tangible Efficiencies Act (MEGABYTE Act of 2016)
• OMB M-16-12 requirements for Software Management (inventory, track and maintain, analyze usage)
• OMB M-15-14 PortfolioStat areas of driving value in Federal IT investments, delivering world-class digital services, and protecting Federal IT assets and information

The solutions and capabilities outlined within the Carahsoft ServiceNow Category Management Offering will allow the Federal Government to realize:

• Savings – Provide savings to federal departments and agencies.
• Security – Reduce the burden of security and IT compliance.
• Efficiency – Improve the efficiency of operations and service delivery.
• Transparency – Achieve unparalleled visibility into all projects, operations and services.
• Service – Deliver excellent customer service.

Additional information can be found here:

• Carahsoft’s FITARA – Category Management Webpage
• ServiceNow Overview
• GSA Negotiates New Enterprise License Agreement for Governmentwide Savings on Software