category >> state-and-local-government
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Public Sector Explores Networks for New Efficiencies
April 25th, 2016
The Nevada Department of Transportation (NDOT) has wide spanning responsibility. It maintains statewide video camera networks that allows motorists to view traffic levels prior to travelling. With all these roadways to take care of on top of other critical duties, NDOT deals with huge amounts of big data; as such, they are tasked with the responsibility of ensuring the security of this information.
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Software as a Service for Government IT
April 21st, 2016
Software as a Service (SaaS) is revolutionizing the technical landscape in government, offering a new way for users to access computing applications. As cloud computing continues to grow within the public sector, SaaS use will continue to increase alongside cloud adoption rates, offering improved access to critical business applications for all users in federal, state, and local governments nationwide.
- Tagged BasicGov, Customer Experience, Customer Service, Department of Energy, Salesforce, Software as a Service
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Efficient and Effective Service Innovation for the City of Tacoma, WA
February 24th, 2016
The City of Tacoma, Washington’s Information Technology Division (CoT ITD) has continuously improved the process of providing superior customer support online. Through their TacomaFirst311 and TacomaData programs, using IT service management (ITSM) to align IT services with business needs, CoT lTD has gained increased visibility into their business process and improved the tracking of service delivery.
- Tagged Citizen Experience, Citizen Service, GSA, GSA Schedule, ITSM, ServiceNow
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Why State and Local Agencies are Turning to Cloud
January 25th, 2016
Salesforce is working with agencies to simplify communication with citizens. State and local agencies are achieving communicative clarity by embracing the cloud–more specifically, implementing cloud-based solutions that make it easier to listen and adapt.
- Tagged Application Delivery, Citizen Service, Cloud, Constituent Engagement, Customer Experience, Government of Canada, Salesforce, SLG, State and Local Government
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State and Local Trends for 2016
January 11th, 2016
In 2015, we saw some significant trends in state and local IT buying that have increased efficiency and productivity. With these improvements, we’re excited to take a look at the buying patterns we’re seeing ramp up in the state and local market.
- Tagged Accela, Adobe, Constituent Engagement, Data Storage, Google Search Appliance, Nimble Storage, Open Source Solutions, Website Content Management
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Better Search by Website Design
December 10th, 2015
Website design and IT teams can go around in circles figuring out the best way to present the information their audience needs.
- Tagged Data Storage, Google, Google for Work, Google Search Appliance, Government Website Design, Website Content Management
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Keeping Austin Wired
June 22nd, 2015
Using technology solutions from Socrata, a Carahsoft partner, the city of Austin is making its information available for officials and citizens alike.
- Tagged Government Technology, Open Data, Open Government, Socrata
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Government Employees Can Dream Too
May 8th, 2015
President Reagan once stated, "The nine most terrifying words in the English language are: I'm from the Government, and I'm here to help." But, as a former federal employee I can attest that the phrase, many times, worked the other way around – where we were those in need of support.
- Tagged Adobe, Adobe Creative cloud, Digital Strategy, Marines, Social Media
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Working Together… Better
April 1st, 2015
The National Association of State Chief Information Officers (NASCIO) recently released a report intended to examine the working relationship of technology vendors and CIOs.
- Tagged CIO, Local Government
