category >> customer-experience-and-engagement
-
Federal Customer Experience Initiatives: CX Executive Order and the President’s Management Agenda
December 22nd, 2021
President Biden has signed an executive order Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government. Between this order, new directives, and acts, the federal government aims to enhance customer experience.
-
Government Experience: Driving Digitization of Services
October 6th, 2021
Hear from industry-leading panelists who outline ways the government can seamlessly transition to digitization, utilize hybrid as a strategy, embrace feedback, and leverage omni-channel engagement.
-
Continuing Digital Transformation Initiatives to Better Serve Constituents and Employees
October 1st, 2021
Learn from the Adobe perspective how expanding services beyond their foundations, modernizing experiences for constituents and employees, and political support can enhance digital transformation in government.
- Tagged Adobe, COVID-19, Customer Experience and Engagement, Digital Transformation, State and Local Government, Telework
-
Government Experience: Outreach and Constituent Engagement
September 30th, 2021
This session featured insights and statistics from industry-leading panelists on the importance of multichannel communication outreach in the federal government to provide information to all demographics and improve constituent engagement.
-
Government Experience: Modernizing Websites
September 10th, 2021
Learn about how website modernization can be key to successful digital infrastructure from leaders at Carahsoft's 11th Annual Government Customer Experience & Engagement Seminar.
- Tagged Customer Experience and Engagement, Digital Government Services, Federal Government, State and Local Government
-
Rethinking Citizen Services for a Digital Experience
June 16th, 2021
State and Local Governments are moving toward a more inclusive and holistic digital citizen services experience. Learn how building from service success, overcoming the digital divide and rethinking how services are provided can support the movement.
-
Digitally Transforming the Customer Experience
June 9th, 2021
Read the latest insights from government customer experience thought leaders and additional industry research from FCW in Carahsoft's Community Blog.
- Tagged Adobe, Akamai, COVID-19, Customer Experience and Engagement, Digital Government Services, Digital Transformation, FCW, Granicus, Innovation in Government, Liferay, Open Source, Salesforce, Talkdesk
-
Using Technology to Manage Vaccine Distribution
May 25th, 2021
Genesys' Chad Cole discusses steps state and local government agencies can take to improve customer experiences and management of vaccine distribution.
- Tagged Artificial Intelligence, Automation, CDC, COVID-19, Genesys, Healthcare Technology, Public Safety, State and Local Government
-
Digital Transformation for Airports and Reinventing the Post-Pandemic Travelers’ Experience
May 25th, 2021
AOE & Omenvo’s Kian Gould discusses the importance of digital transformation for airports and how to tackle it to improve customer experiences post-pandemic.
- Tagged Adobe, COVID-19, Digital Transformation, Multicloud