Guide: Unpacking Digital Transformation
Through the Technology Modernization Fund (TMF) and the American Rescue Plan (ARP), Congress is providing significant funding for updating or replacing legacy systems, with a focus on both improving the security of government systems and delivering better services.
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Report: Making the Most of Multi-Cloud
With the right strategy and industry partners, agencies can build robust cloud environments that prioritize security and provide the visibility necessary to manage operations and costs.
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2GIT Contract Guide
Over 88,000 products from more than 200 vendor partners are available through Carahsoft’s 2GIT Contract 47QTCA21A000R, supporting all DoD and Federal agencies with software, services, maintenance and hardware. In this Federal News Network 2GIT Contract Guide, we take you inside the BPA to learn more about the 2GIT vehicle and how to use it.
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FNN Expert Edition: Artificial Intelligence
In this ebook, we share strategies and tactics for accelerating and maturing federal AI/ML initiatives, along with details about implementing new technology tools, establishing appropriate guardrails and developing metrics for success.
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Report: The Best of What’s New in Automation
Learn how your agency or municipality can take full advantage of the growing momentum behind automation - featuring insights from leaders at SAP Concur, UiPath, Kofax and Cloudera.
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Why Agencies Need to Put People at the Center of Their IT, Process Transformations
Stephen Ellis, Government Solutions Lead at Zoom, explores how the change agencies have experienced over the last two years hasn’t just been extraordinary in many ways, but forced them to rethink every part of their mission delivery.
- Customer Experience, Zoom
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The Best of What’s New in Government Customer Experience
Experience is everything as governments transform service delivery.
- Customer Experience, All
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What Experience Means Now
Governments confront intertwined issues of access, usability and equity.
- Customer Experience, All
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Empathy Is Key to Exceptional Experience
Contact centers have rapidly modernized the constituent experience in response to the pandemic. Christina Angel, senior solution consultant for U.S. public sector at Genesys, discusses self-service, AI, and other trends and strategies to deliver empathetic service experiences with technology.
- Customer Experience, Genesys
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Digital Workflows That Empower Constituents
The pandemic redefined public-facing services, creating an urgent need for better digital experiences. Tom Yeatts, global head of state, local and regional government solutions at ServiceNow, and Chris Dilley, CTO/chief architect of state and local government and higher education at ServiceNow, discuss how a unified service management platform helps organizations meet these new demands.
- Customer Experience, ServiceNow
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Modernizing Document Workflows to Improve Service and Equity
Electronic document signing is one discrete task in a chain of events that occur within a modern contract life cycle. Michael (MJ) Jackson, vice president and global head of industries for DocuSign, discusses how modernization improves user experience for residents and creates efficiencies and other tangible returns for government agencies.
- Customer Experience, DocuSign
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Reinventing the Customer Journey
Delivering outstanding resident experiences is easier said than done. Jill Leyden, Qualtrics government industry advisor, discusses technologies, strategies and key tenets for raising the bar on the resident experience in state and local government.
- Customer Experience, Qualtrics
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Adapting to New Customer Behaviors and Expectations
The pandemic has created new needs and expectations around customer experience. Joshua Smith, digital transformation leader for public sector at Acquia, discusses tools and strategies for creating great content and personalizing constituents' digital interactions.
- Customer Experience, Acquia
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Video Teleconferencing Puts Humans at the Center of Interactions
Video teleconferencing plays a vital role in helping organizations get closer to the communities and constituents they serve. Jennifer Chang, head of U.S. state and local government for Zoom, discusses how organizations can effectively bridge the gap between in-person and virtual engagements.
- Customer Experience, Zoom
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Moving Toward a Better Experience
Phil Bertolini shares his thoughts on potential roadblocks to improving government experience and offers insights on how public sector leaders can move forward on transforming the way agencies interact with constituents.
- Customer Experience, All
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Agencies Can Connect the Data to Drive Productivity Improvements
Chris Aherne, Vice President of Federal at Smartsheet, discusses how data is the fuel that is driving agency mission success.
- Big Data, Smartsheet
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FNN Expert Edition DevSecOps
Learn just how far agencies have come and where they still need to go to take fully advantage of DevSecOps to drive modern capabilities to their customers.
- DevSecOps, All
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Applying DevOps Principles to Achieve Software Supply Chain Security
Prakash Sethuraman, CISO at CloudBees, says the problem is software supply chain security is too big a problem to leave to any one group.
- DevSecOps
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5 Ingredients for Successful Mobile DevSecOps
Brian Reed, Chief Mobility Officer at NowSecure, explains how the mobile app coding and security bar is much higher for both developer knowledge and skills.
- DevSecOps, NowSecure
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Software Bill of Materials is the First Step to Improve Software Supply Chain Security
Jeremy Bryan, Solutions Architect and Technical Lead at Anchore, discusses how, to improve their software supply chain security, organizations need to establish a strong foundation.
- DevSecOps, Anchore