Report: The Ongoing Quest for Cybersecurity
As threats evolve and networks expand, the need to transform the government’s cybersecurity strategies has never been more urgent. How can agencies navigate quickly evolving Federal guidance, cyber threats, and perimeters?
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Interview: Demand for MilCloud 2.0 Continues to Increase with New Capabilities
Eric McGrane, GDIT's Growth Leader of the Defense Enterprise Services Sector, explains how SaaS can eliminate data transaction fees.
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Guide: Conversations With CXOs: Your Crash Course on the Future of Gov
It’s not enough to develop mastery of agency processes and policies or to stockpile continuing education credits on traditional core competencies. Instead, public servants need to develop a working knowledge of current trends in IT and management that are reshaping how government operates. Download the guide to read more about building successful and satisfying careers in public service.
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Report: Best of What's New in Artificial Intelligence and Machine Learning
States and localities are moving rapidly to take advantage of AI and ML, the first wave of deployments often focused on individual programs or tasks. Learn how your agency or municipality can take full advantage of the growing momentum behind artificial intelligence and machine learning to increase employee productivity, improve citizen experience, and increase efficiency.
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Expert Edition: 5G
Learn how 5G can bring new capabilities and innovations that allow agency personnel to experience data, training and operations in ways not possible before. Featuring insights from 5G leaders at Palo Alto, SAP NS2, Dell, and JMA.
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Success Story: How the Census Bureau Built Trust Through Customer Experience
2020 was the first time in history the U.S. Census included an option to respond online. Wanting to find ways to encourage engagement, the U.S. Census Bureau created a public-facing map of responses by neighborhood powered by Tableau.
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FCW Report: Developing a Customer-First Mindset
Government customers are intensifying their demands for streamlined, meaningful digital services. To meet those expectations, agencies must adopt modern systems and strategies that give them the flexibility to innovate and capitalize on new opportunities.
- Citizen Experience, Salesforce
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Prioritizing the Customer Experience
As customer expectations evolve, agencies are finding that digital services and IT modernization are the keys to better CX.
- Citizen Experience, All
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Connected Technology Equals Better Service Delivery
An integrated platform enables innovation at scale and fast time to value when transforming to digital service delivery.
- Citizen Experience, Salesforce
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Reimagining Public Health Services
As technological limitations disappear, health agencies have the opportunity to explore new possibilities.
- Citizen Experience, Salesforce
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A Digital-First Approach to CX
Agencies can simplify and enrich their interactions with citizens through digital engagement.
- Citizen Experience, Salesforce
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New Cloud Security Considerations for Government
Agencies need to move toward a more robust framework for securing users and data in the cloud.
- Citizen Experience, Salesforce
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Fostering Employee Development in Times of Change
Technology and a culture of learning are keys to an engaged, highly skilled and successful government workforce.
- Citizen Experience, Salesforce
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Transforming Talent Management at DoD
A unified system can modernize the experience for military and civilian personnel from recruitment to retention to retirement.
- Citizen Experience, All, Salesforce
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Collaborative AI for Knowledge Discovery
Collaborative AI is revolutionizing the way government users gain insights from unstructured data.
- Citizen Experience, Salesforce
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Executive Viewpoint: A Conversation with Kristen Baldwin
FAA’s CIO discusses how the agency is using technology to adapt to the changing needs of customers and employees.
- Citizen Experience, All
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Enjoy Your Successes, Now Figure Out How to Continue IT, Process Improvements
Phoebe Nerdahl, Public Sector Lead at Atlassian, explains why agencies have to continue to innovate and secure their systems and networks as they continue their IT modernization efforts.
- Big Data, IT Modernization, Atlassian
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2020 Year In Review Compendium
To aid with 2021 planning, Carahsoft has compiled all 7 of its 2020 Innovation in Government reports from FCW into one comprehensive compendium. Learn the latest developments across multiple technology verticals, including AI, Cloud Adoption, Cybersecurity, CX and Edge Computing.
- All, All
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Protecting the Supply Chain to Promote Operational Resiliency
Dan Carayiannis, Director of Public Sector at RSA, discusses how the increasing concern about the origins of technology products and components and whether suppliers have insight into the supply chain has created a wakeup call for both government and private sector organizations.
- Supply Chain, RSA
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GovTech Report: Best of What's New in Law Enforcement
This report describes how technology can improve outcomes and achieve greater impacts as police departments face budget cuts and resource constraints.
- Law Enforcement, All
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Filling the Gaps
Technology gains new importance as police departments face budget cuts and resource constraints.
- Law Enforcement, All