From Call Center to ‘Experience’ Center

In this Q&A, Nathan Hamrick, principal solution consultant for public sector at Genesys, discusses ways that organizations can use artificial intelligence and intelligent automation to deliver a modern experience.

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• Artificial Intelligence, Genesys

Why Wait? Simple Strategies Put AI and ML Within Reach

Organizations no longer need data scientists and customized applications to make an impact with artificial intelligence (AI). In this Q&A, Chris Haas, strategic business executive for Google Cloud Public Sector, discusses how state and local agencies can use AI and machine learning (ML) to improve government services and make life easier for workers.

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• Artificial Intelligence, Google Cloud

Reducing Complexity and Preparing for Success

Successful artificial intelligence (AI) implementations start with laying the right foundation. Timur Nersesov, senior manager of professional services strategy at Cloudera, discusses key tactics to extract maximum value from AI and machine learning (ML) initiatives.

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• Artificial Intelligence, Cloudera

Building a Human-Centered Foundation for Advanced Analytics

In this Q&A, Chuck Ellstrom, vice president of sales for state and local government and education for Alteryx, discusses how organizations can transform the way they conduct key business operations with solutions that democratize analytics, automate key processes and upskill existing resources.

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• Artificial Intelligence, Alteryx

Getting the Most from a Next-Generation Contact Center Platform

The artificial intelligence (AI) technology needed for next-generation contact centers is available now. In this Q&A, John Bastin, vice president, industry strategy – public sector at Talkdesk, discusses important tools and tactics for empowering contact center staff, improving the citizen experience and getting the most out of AI and ML investments.

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• Artificial Intelligence, Talkdesk

Reimagining Talent Management

Using artificial intelligence to modernize employment systems and processes is a game-changer for both agencies and job seekers. Dan Hopkins, vice president, applied AI & public sector with Eightfold AI, shares insight into how a unified talent intelligence platform helps redefine and optimize unemployment and re-employment processes.

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• Artificial Intelligence, Eightfold

AI In Government Is Poised to Grow

Bill Rials, senior fellow with the Center for Digital Government, provides a glimpse into immediate and near-term use cases. Rials, a former government CIO who is now a professor and associate director of the Tulane University School of Professional Advancement IT and Cybersecurity Program, suggests how organizations can take full advantage of AI opportunities now and in the future.

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• Artificial Intelligence, All

FNN Expert Edition 5G

This eBook highlights current efforts and what’s on the horizon by civilian and the military services in rolling out 5G infrastructure and devices to improve mission effectiveness.

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• 5G, All

Maximizing the Benefits of Multi-Cloud

Cloud technology has become indispensable for mission success in all areas, which underscores the need for innovative, comprehensive approaches to multi-cloud management.

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• Cloud, All

Building Best-of-Breed Cloud Environments

To make the most of the technology, agencies must become more strategic about developing, monitoring and evolving their multi-cloud ecosystems.

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• Cloud, All

Empowering the Government’s Earliest Adopters

To fully experience multi-cloud’s benefits, agencies must support the innovators in their ranks.

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• Cloud, Google Cloud

Rethinking Legacy App Migration and Software Factories

A deeper understanding of legacy apps and custom software leads to success and predictable results.

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• Cloud, Micro Focus Government Solutions

Developing a Long-Term Vision for Multi-Cloud

Rapidly changing cloud environments require visibility and strategic, deep-rooted partnerships.

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• Cloud, SolarWinds

Taking a Fresh Look at Cloud’s Potential

As the need for resiliency, agility and cybersecurity grows, so does the reality of multi-cloud and hybrid systems.

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• Cloud, Microsoft

How Cloud Storage Enables Innovation

Cloud-based storage has evolved to rival the security and performance of on-premises systems.

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• Cloud, Wasabi