Interview: Agencies Must Lean on Technology to Improve Employee Connections, Collaborations
Kevin Brooks, Principal Digital Strategist for DoD and US Intelligence Community at ServiceNow, explores how agencies need to recognize the need to do more to care and support their employees.
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Report: The Ongoing Quest for Cybersecurity
As threats evolve and networks expand, the need to transform the government’s cybersecurity strategies has never been more urgent. How can agencies navigate quickly evolving Federal guidance, cyber threats, and perimeters?
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Guide: Conversations With CXOs: Your Crash Course on the Future of Gov
It’s not enough to develop mastery of agency processes and policies or to stockpile continuing education credits on traditional core competencies. Instead, public servants need to develop a working knowledge of current trends in IT and management that are reshaping how government operates. Download the guide to read more about building successful and satisfying careers in public service.
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Report: Best of What's New in Artificial Intelligence and Machine Learning
States and localities are moving rapidly to take advantage of AI and ML, the first wave of deployments often focused on individual programs or tasks. Learn how your agency or municipality can take full advantage of the growing momentum behind artificial intelligence and machine learning to increase employee productivity, improve citizen experience, and increase efficiency.
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Expert Edition: 5G
Learn how 5G can bring new capabilities and innovations that allow agency personnel to experience data, training and operations in ways not possible before. Featuring insights from 5G leaders at Palo Alto, SAP NS2, Dell, and JMA.
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Success Story: How the Census Bureau Built Trust Through Customer Experience
2020 was the first time in history the U.S. Census included an option to respond online. Wanting to find ways to encourage engagement, the U.S. Census Bureau created a public-facing map of responses by neighborhood powered by Tableau.
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An Opportune Time to Modernize CX
Government leaders are capitalizing on the lessons they learned during the pandemic to improve the digital experience for citizens, employees and partners.
- Citizen Experience, All
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Customer Experience is a Team Sport
Opportunity: A new vision and strategy for improving CX
- Citizen Experience, Adobe
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Optimizing the User Experience at the Edge
Customers and employees can benefit from the performance and security boost provided by edge computing.
- Citizen Experience, Akamai
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Amplifying the Power of the Customer’s Voice
The pandemic has revealed that modernizing CX is not about technology but about a change in mindset.
- Citizen Experience, Granicus (formerly GovDelivery)
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How to Build a More User-Focused Website
With the right platform, agencies can easily comply with mandates for modernizing internal and external websites.
- Citizen Experience, Open Source, Liferay
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Government Unifies the Citizen Experience, Goes Digital
Customer-centric thinking is not new, but the pandemic has given government agencies a newfound impetus to act.
- Citizen Experience, Salesforce
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The Next Evolution in Contact Centers
Cloud-based technology powered by advanced analytics and AI improves the experience for customers and agents.
- Citizen Experience, Talkdesk
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Executive Viewpoint: A Conversation with Jack Galvin
Jack Galvin, Associate Deputy Assistant Secretary for the Office of Information and Technology in IT Operations and Services for the Department of Veterans Affairs, talks about what the pandemic taught the VA about telehealth, telework and the ability to innovate quickly.
- Citizen Experience, All
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Leaders in Innovation: High Performance Edge Computing Edition Executive Brief
Hear from leaders at National Oceanic & Atmospheric Administration, FEMA, Army, and the Defense Advanced Research Projects Agency on how high performance edge computing has reoriented their IT planning strategies. Featuring additional insights from technology leaders at Red Hat, HPE, and NVIDIA.
- Edge Computing, Open Source, All
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TIC 3.0, Format Preserving Encryption of Data Give Agencies Hope Against Cyber Attacks
John Fanguy, CTO of CyberRes at Micro Focus Government Solutions, discusses how TIC 3.0 will change the approach to data protection.
- Big Data, Cybersecurity , Micro Focus Government Solutions
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FCW Report: Teaming Up on Emerging Technologies
Federal systems integrators and small innovators are joining forces to tackle government's biggest challenges with the latest advancements in technology and strategy.
- IT Modernization, All
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Industry Alliances: Greater than the sum of their parts
Strategic partnerships between well-established government contractors and leading-edge technology companies offer agencies the best of both worlds.
- IT Modernization, All
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A Risk-Adaptive Approach to Data Security
Cloudera and Raytheon Intelligence and Space’s platform combines zero trust protection with plug-and-play analytics.
- IT Modernization, Cloudera
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iAutomation: Eliminating the Boundaries to Health Care
Perspecta and Red Hat have joined forces to achieve an open-source, standards-first vision of a patient-centric health system.
- IT Modernization, Open Source, Red Hat
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A Framework for Achieving Data Intelligence
Collibra and Lockheed Martin are becoming more data-driven to support agencies’ ability to do the same.
- IT Modernization, Collibra