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Reinventing the Customer Journey
Delivering outstanding resident experiences is easier said than done. Jill Leyden, Qualtrics government industry advisor, discusses technologies, strategies and key tenets for raising the bar on the resident experience in state and local government.
- Customer Experience, Qualtrics
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Adapting to New Customer Behaviors and Expectations
The pandemic has created new needs and expectations around customer experience. Joshua Smith, digital transformation leader for public sector at Acquia, discusses tools and strategies for creating great content and personalizing constituents' digital interactions.
- Customer Experience, Acquia
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Video Teleconferencing Puts Humans at the Center of Interactions
Video teleconferencing plays a vital role in helping organizations get closer to the communities and constituents they serve. Jennifer Chang, head of U.S. state and local government for Zoom, discusses how organizations can effectively bridge the gap between in-person and virtual engagements.
- Customer Experience, Zoom
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Moving Toward a Better Experience
Phil Bertolini shares his thoughts on potential roadblocks to improving government experience and offers insights on how public sector leaders can move forward on transforming the way agencies interact with constituents.
- Customer Experience, All
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Agencies Can Connect the Data to Drive Productivity Improvements
Chris Aherne, Vice President of Federal at Smartsheet, discusses how data is the fuel that is driving agency mission success.
- Big Data, Smartsheet
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FNN Expert Edition DevSecOps
Learn just how far agencies have come and where they still need to go to take fully advantage of DevSecOps to drive modern capabilities to their customers.
- DevSecOps, All
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Applying DevOps Principles to Achieve Software Supply Chain Security
Prakash Sethuraman, CISO at CloudBees, says the problem is software supply chain security is too big a problem to leave to any one group.
- DevSecOps
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5 Ingredients for Successful Mobile DevSecOps
Brian Reed, Chief Mobility Officer at NowSecure, explains how the mobile app coding and security bar is much higher for both developer knowledge and skills.
- DevSecOps, NowSecure
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Software Bill of Materials is the First Step to Improve Software Supply Chain Security
Jeremy Bryan, Solutions Architect and Technical Lead at Anchore, discusses how, to improve their software supply chain security, organizations need to establish a strong foundation.
- DevSecOps, Anchore
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Public-Private Partnerships Ensure ‘Innovation Flowing Both Ways’
Dr. Stephen Magill, Vice President of Product Innovation at Sonatype, explores how practically every government agency currently has a group experimenting with DevSecOps, and some of them are seeing real success with it.
- DevSecOps, Sonatype
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4 Strategies to Overcome Obstacles in Adopting DevSecOps in Your Agency
Ken Urban, Director of Public Sector Technology at Atlassian, explains why senior leaders need to understand what’s going on in the trenches to understand why a program is succeeding, or isn’t.
- DevSecOps, Atlassian
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Normalizing Innovation: Lessons from State and Local Leaders on the Ground
This guide, created by Carahsoft and GovLoop, explores if and how the transformational changes we all saw and experienced across state and local governments will drive a lasting culture shift. Featuring insights from leaders at Colorado Digital Service, Civilla, Louisville Metro Government, GSA, and Carahsoft's technology experts.
- IT Modernization, All
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3 Things You Can Do Now to Rethink Innovation
An interview with Kevin Tunks, National Technology Adviser for State and Local Government, Red Hat
- IT Modernization, Red Hat
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How to Support Lasting and Agile Transformation
An interview with Dick Stark, President, RightStar
- IT Modernization, Atlassian
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The Best of What’s New in Cybersecurity
Big threats, more funding and smarter technologies.
- Cybersecurity , All