Interview: How Agencies Can Make Data an Active Asset to Drive Better Outcomes
Jason Schick, General Manager for U.S. Public Sector at Confluent, discusses how agencies need to accelerate the value of their data to drive real-time decisions.
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Expert Edition: Get Ready for Multi-Cloud
Learn just how potential outcomes drive cloud strategies in a post-pandemic world. Featuring insights from multi-cloud leaders at Databricks, Splunk, Google, Veritas and Red Hat.
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Report: Powering Transformation Solutions
SIs recognize the key role they can play as a conduit for innovations developed by companies outside the government market, and they are evolving to meet the government’s need for digital transformation and building partnerships with emerging technology companies.
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Guide: Turning Vision into Reality: How Agencies Can Forever Improve
The purpose of this guide is not to help organizations prepare for the next disaster. The purpose is to go beyond that — to explore how agencies can take a broader, more overarching and continuous approach to self-improvement. Featuring insights from leaders at USAID, OPM, iNet and Michigan's Wayne County as well as Carahsoft's technology experts.
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2021 Year in Review: FCW Compendium
To help guide government leaders through the continuing uncertainties around COVID-19, funding, and technological developments, Carahsoft has partnered with FCW to explore the latest IT trends and strategies
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Report: Best of What's New in Government Customer Experience
Learn how your agency or municipality can adapt to this new environment, including taking advantage of COVID relief funds, modernizing IT infrastructure and expanding broadband.
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The Benefits of Treating Employees Like Customers
By modernizing their HR systems, agencies can hire and retain tech-savvy employees.
- Customer Experience, Salesforce
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Investing in a Secure and Modern Platform
IT modernization demands an optimal blend of security, infrastructure and continuous innovation.
- Customer Experience, Salesforce
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How Government Agencies Can Take on Sustainability
Innovative efforts to address climate change can be easily incorporated into modernization initiatives.
- Customer Experience, Salesforce
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Responding Quickly to a Public Health Emergency
Salesforce's Courtney Hawkins discusses the need for speed in providing government services.
- Customer Experience, Salesforce
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A Conversation with Kori Ann Edwards
A Conversation with Kori Ann Edwards, Managing Director of Operations, Utah Governor’s Office of Economic Opportunity.
- Customer Experience, Salesforce
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Executive Viewpoint: A conversation with Margarita Devlin
Q&A with Margarita Devlin, Deputy Assistant Secretary for Operations and Management Veterans' Employment and Training Service at the Labor Department.
- Customer Experience, Salesforce
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Turning Vision into Reality: How Agencies Can Forever Improve
The purpose of this guide is not to help organizations prepare for the next disaster. The purpose is to go beyond that — to explore how agencies can take a broader, more overarching and continuous approach to self-improvement.
- IT Modernization, All
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2021 FCW Compendium
To aid with 2022 planning, Carahsoft has compiled all 7 of its 2021 Innovation in Government reports from FCW into one comprehensive compendium. Learn the latest developments across multiple technology verticals, including AI, Cybersecurity, CX and Multi-Cloud.
- All, All
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Don't Let Complexity Trip Up the Customer Experience
An interview with Kale Fluharty, Director of Federal at Liferay, and Frank Lacson, Human Centered Design Lead at Imagine Believe Research (IBR).
- Customer Experience, Liferay
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Why Agencies Need to Put People at the Center of Their IT, Process Transformations
Stephen Ellis, Government Solutions Lead at Zoom, explores how the change agencies have experienced over the last two years hasn’t just been extraordinary in many ways, but forced them to rethink every part of their mission delivery.
- Customer Experience, Zoom
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The Best of What’s New in Government Customer Experience
Experience is everything as governments transform service delivery.
- Customer Experience, All
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What Experience Means Now
Governments confront intertwined issues of access, usability and equity.
- Customer Experience, All
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Empathy Is Key to Exceptional Experience
Contact centers have rapidly modernized the constituent experience in response to the pandemic. Christina Angel, senior solution consultant for U.S. public sector at Genesys, discusses self-service, AI, and other trends and strategies to deliver empathetic service experiences with technology.
- Customer Experience, Genesys
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Digital Workflows That Empower Constituents
The pandemic redefined public-facing services, creating an urgent need for better digital experiences. Tom Yeatts, global head of state, local and regional government solutions at ServiceNow, and Chris Dilley, CTO/chief architect of state and local government and higher education at ServiceNow, discuss how a unified service management platform helps organizations meet these new demands.
- Customer Experience, ServiceNow
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Modernizing Document Workflows to Improve Service and Equity
Electronic document signing is one discrete task in a chain of events that occur within a modern contract life cycle. Michael (MJ) Jackson, vice president and global head of industries for DocuSign, discusses how modernization improves user experience for residents and creates efficiencies and other tangible returns for government agencies.
- Customer Experience, DocuSign