Netaphor ServiceNow App Self-Guided Tour  

Netaphor ServiceNow App Self-Guided Tour

Netaphor SiteAudit is a single source of truth, transparency and automation for managing your print devices, regardless of printer brand or type. SiteAudit provides visibility to device security vulnerabilities and cost drivers along with ServiceNow integration for CMDB updates and ticketing automation. Site Audit is a scalable and customizable application used by government agencies to meet governance, risk management and compliance objectives.

Step 1 of 3

Ticketing Automation & CMDB Completeness

Step 1 of 3

Ticketing Automation & CMDB Completeness

  • Print devices are often missing from ServiceNow, update your ServiceNow CMDB and extend printer CI
  • Automate service ticketing, routing and associated workflows - Speed up time ticket resolution time & reduce helpdesk support costs
  • The SiteAudit ServiceNow connector allows you to extend the printer CI and add 4 areas of data: Printer inventory, incidents, consumables, and counters
Step 2 of 3

Manage Printer Security in ServiceNow

Step 2 of 3

Manage Printer Security in ServiceNow

  • View printer security data in ServiceNow CMDB
  • Security Audit Report provides visibility to printer security vulnerabilities by department, location or mfg/model
  • Gain visibility to open ports, SNMP version/community string/security level, printer firmware & printer certificate data
  • Receive notifications or auto-generate ServiceNow tickets when a printer port is opened or printer certificate is expiring
Step 3 of 3

Governance & Asset Management

Step 3 of 3

Governance & Asset Management

Netaphor SiteAudit allows you to:

  • Maintain a hierarchical inventory view of all printers, by location/department
  • Identify costs and other printer lifecycle data points
  • Analyze print volume/device utilization to perform capacity planning and optimization
  • Forecast and manage consumable supply fulfillment using automated order alerts/thresholds
  • Manage/process device Move-Add-Change activity automatically
  • Collect device meter readings and provide to printer suppliers
  • Governance and SLA reporting by vendor and printer
  • Prepare for upcoming printer solicitations, increasing your purchasing power
  • Map printers on a floor plan