Stratusphere UX enables IT organizations to provide the ultimate digital experence to their users by providing data on ALL Machines, ALL Applications, ALL Users… ALL the Time!

Liquidware Stratusphere UX provides digital experience monitoring and metrics to help IT organizations reduce load and cost with better data for ServiceNow.

Liquidware Stratusphere UX integrates with ServiceNow to make resolution of help desk tickets quicker and more efficient.

This is an example Work from Home Dashboard using just a few of the metrics from Stratusphere UX. Example metrics shown include Users Logged In, Users with VoIP Issues (Latency/Jitter), Users with High VDI Latency, and Users with High CPU Utilization . More complex dashboards are easily defined for specific user groups and business units – the data and uses cases are virtually unlimited.

As a part of the “Stratusphere Base Integration Kit,” machine inventory is pulled into ServiceNow into a separate table space from the primary CMDB. This data can then be used to augment the existing CMDB with metrics such as last boot time or resolution of the monitor(s) plugged into the machine. Stratusphere UX Machine Inventory data provides comprehensive information about the desktop estate including age, maker, model, SN CPU, Memory, disk and many more details about the entire range of machines being deployed throughout the enterprise.

User inventory data is pulled into ServiceNow into a separate table space from the primary CMDB. This allows admins to look for specific users in a friendly intuitive way and then be able to drill down into more details about their workspaces including machine information.

This dashboard allows admins to drill down and get more details about a specific user, including what machines they are using.

Management of Stratusphere Server Connections is done in the ServiceNow interface. This interface shows the Stratusphere UX system name, MID Server name, and connectivity status of both. This interface can be used by the administrator to define Stratusphere Connections and put them into “Maintenance Mode” when updates are required.

Clicking on a server allows the admin to bring up details about the server including the settings for Scheduled Tasks.

The Stratusphere DB Connection Latency report helps to monitor the health of the connection from ServiceNow to the Stratusphere UX Database. This report plots DB Connection latency over time and is important to monitor for fast user interaction/updates of data.

The Stratusphere Base Integration Kit for ServiceNow comes with built-in example reports to get you started with integration of the data into your organization’s ServiceNow dashboards and incident management system.